Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £223, according to job vacancies posted in the 6 months leading up to 26 June 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jun 2025
Same period 2024 Same period 2023
Rank 305 193 223
Rank change year-on-year -112 +30 +6
Contract jobs requiring a Service Analyst 240 532 656
As % of all contract jobs advertised in the UK 0.79% 1.22% 1.18%
As % of the Job Titles category 0.86% 1.32% 1.25%
Number of daily rates quoted 104 243 385
10th Percentile £134 £130 £122
25th Percentile £158 £163 £160
Median daily rate (50th Percentile) £223 £215 £220
Median % change year-on-year +3.49% -2.27% +6.02%
75th Percentile £323 £378 £445
90th Percentile £544 £550 £538
UK excluding London median daily rate £200 £190 £180
% change year-on-year +5.26% +5.85% +5.59%
Number of hourly rates quoted 62 188 127
10th Percentile £14.65 £12.86 £12.65
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £15.65 £16.00 £14.83
Median % change year-on-year -2.19% +7.89% -4.32%
75th Percentile £18.75 £21.37 £18.75
90th Percentile £21.35 £22.00 £20.56
UK excluding London median hourly rate £15.47 £15.88 £14.68
% change year-on-year -2.58% +8.21% -2.17%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,923 40,378 52,429
% of contract IT jobs with a recognized job title 92.15% 92.91% 94.42%
Number of daily rates quoted 17,892 25,940 36,485
10th Percentile £288 £281 £313
25th Percentile £402 £410 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% +1.42%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.65% -1.40% +5.26%
Number of hourly rates quoted 1,224 2,887 1,504
10th Percentile £13.76 £12.86 £14.25
25th Percentile £17.30 £16.58 £19.06
Median hourly rate £26.39 £37.50 £43.00
Median % change year-on-year -29.64% -12.79% +68.63%
75th Percentile £55.31 £62.50 £65.00
90th Percentile £73.60 £74.00 £76.00
UK excluding London median hourly rate £25.15 £40.00 £40.00
% change year-on-year -37.13% - +100.00%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 26 June 2025.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 26 June 2025.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 26 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -94 215 £220 -2.22% 124
UK excluding London -55 188 £200 +5.26% 101
East of England -14 52 £225 +9.76% 14
North of England -11 47 £178 +1.43% 37
London -27 47 £270 -32.50% 34
Work from Home -52 42 £200 +8.11% 51
South East +19 27 £200 +9.59% 13
North West -8 27 £168 -16.25% 20
South West +4 22 £200 -27.27% 14
Yorkshire -5 18 £178 +18.33% 14
Midlands -16 18 £170 +6.25% 11
Scotland +10 17 £353 +101.43% 3
West Midlands -12 10 £186 -2.24% 3
East Midlands -7 8 £160 - 8
Northern Ireland -5 4 £263 - 3
North East - 2 - - 3
Wales -11 1 £140 +8.53% 6

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 June 2025, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 127 (52.92%) Customer Service
2 100 (41.67%) Microsoft
3 94 (39.17%) Active Directory
4 93 (38.75%) Social Skills
5 90 (37.50%) ITIL
6 82 (34.17%) Microsoft 365
7 80 (33.33%) Windows
8 78 (32.50%) Problem-Solving
9 58 (24.17%) Incident Management
10 53 (22.08%) ServiceNow
11 48 (20.00%) Microsoft Excel
12 47 (19.58%) Service Delivery
13 39 (16.25%) Security Cleared
14 36 (15.00%) SC Cleared
14 36 (15.00%) Microsoft PowerPoint
15 35 (14.58%) Windows 10
16 33 (13.75%) A+ Certification
16 33 (13.75%) Microsoft Office
17 32 (13.33%) Finance
18 30 (12.50%) Citrix
19 29 (12.08%) Analytical Skills
19 29 (12.08%) Mathematics
20 28 (11.67%) Microsoft Certification
21 27 (11.25%) Public Sector
22 26 (10.83%) ITSM
23 24 (10.00%) Service Management
23 24 (10.00%) Wi-Fi
23 24 (10.00%) MCSA
24 21 (8.75%) SLA
25 20 (8.33%) Microsoft Exchange

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.33%) Microsoft Exchange
2 11 (4.58%) SharePoint
3 4 (1.67%) Exchange Server 2013
3 4 (1.67%) IBM Notes
4 3 (1.25%) Confluence
5 2 (0.83%) CMS
Applications
1 48 (20.00%) Microsoft Excel
2 36 (15.00%) Microsoft PowerPoint
3 33 (13.75%) Microsoft Office
4 2 (0.83%) Chatbot
4 2 (0.83%) MS Visio
5 1 (0.42%) Microsoft Project
5 1 (0.42%) Trello
Business Applications
1 3 (1.25%) SAP LE
1 3 (1.25%) SAP WM
2 1 (0.42%) Loan IQ
2 1 (0.42%) Oracle EBS
2 1 (0.42%) Remedy ITSM
Cloud Services
1 82 (34.17%) Microsoft 365
2 18 (7.50%) Azure
3 9 (3.75%) Entra ID
4 7 (2.92%) OneDrive
5 5 (2.08%) Google Workspace
6 3 (1.25%) GCP
6 3 (1.25%) Power Platform
7 2 (0.83%) AWS
7 2 (0.83%) Dynamics 365
8 1 (0.42%) GitHub
8 1 (0.42%) Mimecast
8 1 (0.42%) Miro
8 1 (0.42%) Salesforce Service Cloud
Communications & Networking
1 24 (10.00%) Wi-Fi
2 6 (2.50%) TCP/IP
2 6 (2.50%) VPN
3 4 (1.67%) DNS
3 4 (1.67%) Remote Desktop
3 4 (1.67%) VoIP
4 3 (1.25%) LAN
4 3 (1.25%) WAN
5 1 (0.42%) DHCP
5 1 (0.42%) Firewall
5 1 (0.42%) Intrusion Detection
5 1 (0.42%) SAN
5 1 (0.42%) Skype
5 1 (0.42%) Unified Communications
Database & Business Intelligence
1 3 (1.25%) Power BI
2 2 (0.83%) SQL Server
Development Applications
1 8 (3.33%) JIRA
General
1 93 (38.75%) Social Skills
2 32 (13.33%) Finance
3 29 (12.08%) Analytical Skills
4 27 (11.25%) Public Sector
5 11 (4.58%) Inclusion and Diversity
6 10 (4.17%) Banking
7 8 (3.33%) Retail
8 7 (2.92%) Organisational Skills
9 6 (2.50%) Legal
9 6 (2.50%) Local Government
9 6 (2.50%) Military
10 4 (1.67%) Investment Banking
10 4 (1.67%) Law
11 3 (1.25%) German Language
12 2 (0.83%) Back Office
12 2 (0.83%) Police
13 1 (0.42%) Dutch Language
13 1 (0.42%) Fire and Rescue
13 1 (0.42%) Private Banking
13 1 (0.42%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.25%) SAP PI
2 2 (0.83%) EDI
3 1 (0.42%) SailPoint
3 1 (0.42%) Spring Boot
Miscellaneous
1 11 (4.58%) Management Information System
2 10 (4.17%) Self-Motivation
3 5 (2.08%) Data Centre
4 4 (1.67%) Driving Licence
4 4 (1.67%) Onboarding
4 4 (1.67%) Smartphone
5 3 (1.25%) Analytical Mindset
5 3 (1.25%) NHS
6 2 (0.83%) Blackberry
6 2 (0.83%) Device Driver
6 2 (0.83%) Enterprise Software
7 1 (0.42%) Credit Risk
7 1 (0.42%) Cyber Defence
7 1 (0.42%) Equities
7 1 (0.42%) Fixed Income
7 1 (0.42%) iPad
7 1 (0.42%) iPhone
7 1 (0.42%) PKI
7 1 (0.42%) Reinsurance
7 1 (0.42%) Virtual Team
Operating Systems
1 80 (33.33%) Windows
2 35 (14.58%) Windows 10
3 12 (5.00%) Windows Server
4 9 (3.75%) Android
5 8 (3.33%) Apple iOS
6 7 (2.92%) Mac OS
7 4 (1.67%) Windows Server 2012
8 3 (1.25%) Windows 7
9 2 (0.83%) Windows Server 2016
Processes & Methodologies
1 127 (52.92%) Customer Service
2 90 (37.50%) ITIL
3 78 (32.50%) Problem-Solving
4 58 (24.17%) Incident Management
5 47 (19.58%) Service Delivery
6 29 (12.08%) Mathematics
7 26 (10.83%) ITSM
8 24 (10.00%) Service Management
9 17 (7.08%) Agile
10 13 (5.42%) Continuous Improvement
10 13 (5.42%) Data Analysis
11 11 (4.58%) Stakeholder Management
12 10 (4.17%) Change Management
12 10 (4.17%) User Experience
13 9 (3.75%) Asset Management
13 9 (3.75%) Time Management
14 7 (2.92%) Project Management
14 7 (2.92%) Ticket Management
15 6 (2.50%) Business Analysis
15 6 (2.50%) IT Asset Management
Programming Languages
1 8 (3.33%) SQL
2 3 (1.25%) Python
3 1 (0.42%) C#
3 1 (0.42%) Java
3 1 (0.42%) PowerShell
Qualifications
1 39 (16.25%) Security Cleared
2 36 (15.00%) SC Cleared
3 33 (13.75%) A+ Certification
4 28 (11.67%) Microsoft Certification
5 24 (10.00%) MCSA
6 10 (4.17%) ITIL Certification
7 8 (3.33%) Degree
8 2 (0.83%) BPSS Clearance
8 2 (0.83%) CBAP
8 2 (0.83%) CIPD
9 1 (0.42%) CCNA
9 1 (0.42%) Cisco Certification
9 1 (0.42%) CompTIA CySA+
9 1 (0.42%) DV Cleared
9 1 (0.42%) IIBA
Quality Assurance & Compliance
1 21 (8.75%) SLA
2 4 (1.67%) Data Quality
3 3 (1.25%) PMO
4 1 (0.42%) Actionable Recommendations
4 1 (0.42%) COBIT
4 1 (0.42%) NIST
System Software
1 94 (39.17%) Active Directory
2 4 (1.67%) VMware Infrastructure
3 2 (0.83%) BitLocker
Systems Management
1 15 (6.25%) Microsoft Intune
2 3 (1.25%) SCCM
3 2 (0.83%) AirWatch
3 2 (0.83%) Symantec Enterprise Vault
Vendors
1 100 (41.67%) Microsoft
2 53 (22.08%) ServiceNow
3 30 (12.50%) Citrix
4 5 (2.08%) Google
4 5 (2.08%) Remedy
5 4 (1.67%) Apple
5 4 (1.67%) iManage
5 4 (1.67%) Lotus
5 4 (1.67%) VMware
6 3 (1.25%) SAP
7 2 (0.83%) Capita
7 2 (0.83%) Cisco
7 2 (0.83%) Equitrac
7 2 (0.83%) Intapp
7 2 (0.83%) Ivanti
7 2 (0.83%) Symantec
8 1 (0.42%) Barracuda Networks
8 1 (0.42%) CyberArk
8 1 (0.42%) MobileIron
8 1 (0.42%) Rapid7