1 to 14 of 14 Contract Service Analyst Jobs in the UK

of care through improved and more collaborative ways of working Your new role To provide 1st/2nd line support as part of the Service Desk function.This role is highly visible, and requires a combination of technical skills, customer care, and business awareness - the Service desk being the … single point of contact for all customer communications.The post holder will be required to respond to service desk phone calls, monitor other routes to the service desk, record incidents following clearly defined procedures, and resolve the majority of incidents at first point of contact. What you'll need … to succeed Experience in an IT Service Desk role. Substantial experience of using Microsoft Office applications, and ECDL qualification (or equivalent experience). ITIL Foundation 'Green badge' (or equivalent experience) MCP (Microsoft Certified Professional) or equivalent experience CompTIA A+ (or equivalent exp.) Higher National Certificate or Diploma in IT more »

Job Advertisement: Service Desk Analyst Job Title: Service Desk Analyst Location: Flexible across sites in Newham and Havering Accountable to: Senior Service Desk Analyst Line Management Responsibility: None Job Purpose: Provide prompt and effective technical support for all aspects of personal computing to users … resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service. Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence. Implement and support practices that meet our objectives for … including out-of-hours support with additional payment. Specific Responsibilities: Handle incident requests according to agreed procedures, providing an effective interface between users and service providers. Register and categorise incidents, making initial diagnoses and advising of known solutions or allocating to other service areas for resolution. Provide advice more »

Service Desk Analysts required for a Public sector organisation Onsite/12 month contract ServiceDesk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Responsible for … ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A service desk analyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to … process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or more »

Service Desk Analyst 3 month contract We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams. Technical skills covering O365 … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

Service Desk Analyst £200 - £280 per day Inside IR35 DOE On site full time - White City, West London Our client, a leading financial technology company, are looking for an experienced Service Desk Analyst join their team and hit the ground running. It will be on a … communication channels such as Slack and respond timely to user requests Maintain Asset database entries by adding, checking out and checking in assets. Support Service Desk Manager in stock management of hardware and software licenses. End user access in accordance with JML and password reset guidelines. Desktop support of … Active Directory, Entra ID/AAD & Group Policy Exchange AWS, Windows & Linux environments Office hardware & network support MDM - Phones, laptops & tablets Asset management Customer Service Skills with a polite and professional manner as you will be supporting internal stakeholders. In line with the Conduct Regulations 2003, when advertising permanent more »

Service Level Analyst (Inside IR35) Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD … reporting into the Senior Service Level Manager. They will support the Service Level Management process, policy and governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all metrics against IT Service Management services including Operating … Level Agreements (OLAs). As a Service Level Analyst your main responsibilities will be: ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a necessity). Providing updates and notifications to the Senior Service Level Manager where SLAs are trending towards more »

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond … queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development more »

My client based in Buckinghamshire are looking for a Service Desk Analyst on an initial 3 month of contract INSIDE of IR35 You will be required to work fully on site for 5 days a week- with weekend work involved as standard. There will be the option for more »

Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability … own ticket queue while overseeing the progress of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software … Office 2016 Desirable skills:- O365 SCCM AD Citrix Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP. Excellent customer service, telephone, and communication skills. more »

My client based in Buckinghamshire are looking for a Service Desk Analyst on an initial 3 month of contract INSIDE of IR35 You will be required to work fully on site for 5 days a week- with weekend work involved as standard. There will be the option for more »

Job Title: Service Assurance Analyst Location: Manchester Salary: £75,000 per annum Contract Type: 2 Year FTC Our client, a leading organisation in the education industry, is seeking a dedicated Service Assurance Analyst to join their team. Coordinating all Service Design and Transition activities, ensuring … adherence to the organisation's IT Services Strategy. Collaborating closely with Project Teams, Workstream Leads, and the Service Assurance Management Teams to capture Service Design and Transition requirements. Developing Service Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition … into all IT functions. Ensuring compliance with key ITIL processes related to Service Design and Transition. Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's standards. Establishing and maintaining key stakeholder relationships, managing expectations, and promoting effective communication. Key Requirements more »

Senior Service Desk Analyst On-site to begin with (Cardiff) - Then into a more Hybrid role £130 P/D Inside IR35 6 months, scope to extend The role: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers Providing advice to … 1st Line Service Desk Analysts, when needed, on how to progress an incident Responsible for carrying out investigations, taking an analytical approach to fault finding Carrying out prescribed activities and Service Requests that have been requested by users About you: Commitment to continuing professional development for self and … demonstrable equivalent experience Good general knowledge of common hardware and software applications including but not restricted to: Common email systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be more »

Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk/ more »