1 to 25 of 77 Contract Service Delivery Jobs in the UK

flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and … external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end-user … Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring third-party services align with More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

Job summary The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information and … Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of this broad … development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

Service Desk Manager - OIR35 - £325 PD Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This a hands on role, managing a team of three and assisting with ticket resolution … month rolling contract with scope to move into a permenant post with travel to office in Kent on occasions. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience … of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT More ❯

This role will lead, monitor, optimise and continuously improve the delivery of software components so that a Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse, developing software which meets user … Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies Organisational Behaviours/Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered Working collaboratively within and across functions to and thinking commercially … support the delivery of best possible outcomes for our customers on a financially sustainable basis. Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues. Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of More ❯

Role Overview Our client is seeking a proactive and detail-driven Service Transition Manager to join their team in Milton Keynes. In this pivotal role, you will lead the seamless transition of IT services from development into live operations, ensuring readiness, operational stability, and compliance with service acceptance criteria. Your coordination will help shape the future of how … services are introduced, maintained, and retired across the organisation. You'll work closely with multiple internal and external stakeholders, including senior leadership, to uphold high standards in service delivery. Responsibilities Oversee day-to-day Service Transition activities, ensuring adherence to established policies and procedures. Provide recommendations for go-live decisions, early-life support, and service acceptance. Manage … Usual (BAU) environments, ensuring acceptance criteria are comprehensive and fully met. Act as a trusted advisor, building strong working relationships across IT, operations, project teams, and external stakeholders. Coordinate service transition activities across projects, suppliers, and resolver teams, supporting the adoption of new services. Offer coaching and guidance to teams on integrating new services, based on a thorough understanding More ❯

function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting … of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires More ❯

and Virology The experienced Subject Specialist will be a champion in their own field and must carry credibility with colleagues. They will play a vital role in enabling successful service transition and therefore must have an aptitude for understanding digital and its enablers in healthcare. The post holder will be expected to attend all the workflow and content events … Team, supplier product specialists and other key stakeholders. You will be monitoring compliance, achievement of key targets and the development of robust systems and processes which will ensure timely delivery of information. The post holder will work proactively with staff to analyse and plan the developing needs of the service to promote the achievement of the Pathology Network. … a framework to achieve improvement in processes and patient outcomes. There is a requirement to work collaboratively across all 5 trust sites and the wider network to ensure that service priorities are met. About us You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose …/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring deadlines are … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

Rate: £500 (a day) Duration: 6 Months (Initially) Location: Uxbridge (Hybrid) Ir35: Inside (Umbrella Company) Job Purpose The Unit 4 Payroll SME is responsible for the end-to-end delivery of ERP Payroll services within the Unit 4 system, ensuring alignment with organisational standards and service expectations. This role combines technical system expertise with a strong understanding of … payroll processes to drive continuous improvement, compliance, and stakeholder satisfaction. Key Responsibilities Service Ownership Lead the end-to-end delivery and ongoing management of the Unit 4 Payroll ERP service. Ensure that services meet business requirements, remain compliant, and align with organisational policies and objectives. System and Process Development Analyse payroll-related business processes and determine ERP system … updates and industry best practices to ensure optimal system usage. Collaboration and Stakeholder Management Routinely collaborate with HR, Finance, IT, and other cross-functional teams to drive payroll service improvements. Serve as the primary point of contact for payroll-related service issues and requests. Lead knowledge sharing, ensuring stakeholders are informed, engaged, and supported. Supplier and Vendor Management More ❯

and implementing advanced data capture tools to support our work on public rights of way. With each project, you’ll focus on integrating digital solutions that deliver efficiency, enhance service delivery, and align with our strategic goals. Working across departments and with third-party providers, you’ll ensure outcomes are delivered on time, within budget, and to a … high standard. You will be working on: - Digitising planning systems to reduce paper-based processes and streamline workflows - Designing a new website to improve accessibility, usability, and service integration - Implementing an asset management system to support infrastructure - Developing a digital engagement and feedback platform to support public consultation and track the impact of our Partnership Plan This is an … will shape how technology is used to enhance services for the communities on Dartmoor. About You We’re looking for someone with a strong track record in IT project delivery, confident managing multiple stakeholders and technical challenges, and passionate about modernising public services. To join us as our Project Manager – IT Systems & Integration you will have: - An ability to More ❯

website and implementing advanced data capture tools to support our work on public rights of way. With each project, youll focus on integrating digital solutions that deliver efficiency, enhance service delivery, and align with our strategic goals. Working across departments and with third-party providers, youll ensure outcomes are delivered on time, within budget, and to a high … standard. You will be working on: - Digitising planning systems to reduce paper-based processes and streamline workflows - Designing a new website to improve accessibility, usability, and service integration - Implementing an asset management system to support infrastructure - Developing a digital engagement and feedback platform to support public consultation and track the impact of our Partnership Plan This is an exciting … You will shape how technology is used to enhance services for the communities on Dartmoor. About You Were looking for someone with a strong track record in IT project delivery, confident managing multiple stakeholders and technical challenges, and passionate about modernising public services. To join us as our Project Manager IT Systems & Integration you will have: - An ability to More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯

Service Desk Lead – 6-month contract – London My Customer is looking for a Service Desk Lead —a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and procedural lead within the team, driving service quality improvements … and ensuring efficient and consistent resolution of support tickets. The Service Desk lead with improve and setup the reporting system as well as drive new processes and structure within the Service Desk. You would also have experience monitoring the Teams KPIs and performance moving forward. The Service Desk Lead is required to be onsite in London … days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices. Work hands-on with tools such as Zoho Desk , O365 , Active More ❯

Job Title: Delivery Manager Location: Warwick or Wokingham Remuneration: Up to £600/day Contract Details: Fixed Term Contract (12 months) Responsibilities: Build and maintain strategic partnerships with the Strategy & Policy directorate to drive the delivery of Digital Products, Solutions, and Services. Develop and execute a Digital, Data, and Technology roadmap aligned with business objectives. Manage end-to … end Agile DevSecOps delivery processes for assigned products and programmes. Champion modern engineering practises and continuously explore automation opportunities for improved delivery pace, quality, and reliability. Collaborate with a diverse network of professionals to enhance value generation and ensure seamless service delivery. Facilitate effective communication and collaboration across teams and stakeholders to support business readiness and change … plans. Key Accountabilities: Partner with stakeholders to assess and translate business needs into actionable digital strategies. Oversee timelines, resources, risks, issues, and quality standards throughout the delivery process. Promote a culture of innovation and excellence while adhering to best practises and coding standards. Professional Knowledge, Skills and Experience: Proven experience in stakeholder management and relationship building, with strong negotiation More ❯

would suit someone who has excellent people and managerial skills, who would relish the opportunity to work in partnership with staff at all levels to deliver an efficient admin service which supports our clinical teams. An aptitude for working with data and reporting systems is essential and you will develop close working relationships with our IT teams, our clinical … the management team is also an integral part of the role so you will be have the opportunity to get involved in a range of interesting projects to improve service delivery and performance. Main duties of the job We have an exciting opportunity for a manager with proven organisational and leadership skills to join our friendly team. The More ❯

Our client is looking for a ICT Senior Business Partner. This is a high-impact, strategic leadership opportunity for an experienced professional with a strong background in ICT service delivery and stakeholder engagement. You will have a proven ability to align technology solutions with evolving business change agendas, especially within complex or public sector environments. The ideal candidate … will bring a strategic mindset, practical experience in service improvement, and exceptional interpersonal skills to engage and influence senior stakeholders across C-suite and Executive levels. This hybrid role involves working flexibly across Thames Valley and Hampshire, with on-site presence varying based on business needs-ranging from once to three times per week. Experience in Business Relationship Management … BRM), Service Delivery, ITIL frameworks, and user-centric service design is essential. Familiarity with business case development, supplier management, process mapping, and the MS Office suite (including Teams) is expected. Prior experience in the policing or Home Office sectors is highly desirable. Key Responsibilities: To be the strategic liaison between ICT and key business stakeholders in both More ❯

contracts are compliant with legal standards, commercially effective, and aligned with internal risk and policy frameworks. Support During De-mergers & Transitions: Offer expert contractual guidance throughout the planning and delivery of de-mergers or structural changes. Revise existing supplier agreements to reflect changes in business ownership, service delivery, or organisational structure. Contribute to the smooth separation of … shared services while maintaining business continuity. Cross-Functional Stakeholder Engagement: Collaborate with HR, Legal, Procurement, and Finance teams to define service needs and ensure contract terms meet operational objectives. Supplier Management & Engagement: Act as the primary contact for contract-related queries and issues from third-party vendors. Foster strong, value-driven relationships with key suppliers to support consistent service More ❯

on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation More ❯

on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation More ❯

support and inform the business information requirements of the Targeted Lung Health Check (TLHC) Programme. To proactively provide specialised advice on information for patient access management, business planning and service delivery. Provide informatics expertise to the TLHC Programme Team and Stakeholders using the Trust's information resources, bespoke analysis and the establishment of new information requirements and reports. Main … the National Targeted Lung Health Check Screening Programme and locally commissioned targets. To lead the analytical work within the TLHC Programme to assess capacity and demand, identifying areas of service pressure, undertaking gap analysis and support the production of option appraisals. To ensure timely data flow from the TLHC Specialist software to facilitate reporting, implementing data quality checks to … effective. To provide detailed analysis to model demand, resources and throughput to ensure appropriate balance of provision and to identify variances between supply and demand to facilitate discussions of service change, provision or development. To lead on all TLHC Programme analysis issues relating to national and GM performance expectations including activity delivery, cancer diagnostics, and compliance with clinical More ❯

Developer contractor to join our dynamic team on a contract basis. This role requires a professional who can bring innovative solutions to the table and ensure top-notch SharePoint service delivery across UK Business. Remote working but able to attend site in Preston 1 or 2 times per month. Key Responsibilities: Work alongside Squad Leads, Business Engagement Leads More ❯

Developer contractor to join our dynamic team on a contract basis. This role requires a professional who can bring innovative solutions to the table and ensure top-notch SharePoint service delivery across UK Business. Remote working but able to attend site in Preston 1 or 2 times per month. Key Responsibilities: Work alongside Squad Leads, Business Engagement Leads More ❯