1 to 25 of 93 Contract Service Delivery Jobs in the UK

Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled/multi-disciplinary team, is required by a well-established Charity. SALARY: £50,000 - £55,820 per annum … JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a … proven track record in leading and performance managing a multi-skilled/multi-disciplinary team. Working as the Service Delivery Partnerships Manager/Program Operations Lead you will lead the regional delivery of partnership training maintaining the organisations ethical and standardised approach to dog training and dog welfare. As the Service Delivery Partnerships Manager/ More ❯

Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business. This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What to expect: Using your background in SOC … Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users … relevant support teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Interim Service Delivery Manager Immediate starts available Role until January 2026 Up to £45,000 per annum (pro-rata) Alnwick, Newcastle, Amble, Whitley Bay A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued … growth, they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on.. Benefits Fixed term contract Very well-established business Training Growing business … Interesting work The Role of Service Delivery Manager Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management - Act as the first More ❯

Project Manager £292.54 - £400 per day Morson are currently recruiting for a Service Delivery Manager to support one of our clients providing sonar services to international navies. The support services provides both a UK and in country support infrastructure built around project leadership, technical services, obsolescence management and technical services. We are looking for either a service delivery manager or hands on project manager experienced within an engineering environment managing escalations and engagement. This role is being offered on an initial 3-month contract, with the possibility of extension. Based within an growing business area, there will also be opportunities of other contract and permanent roles in the future. Based in Templecombe, this is a … can offer the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure More ❯

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design … ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency … reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical More ❯

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn. This is a full time, fixed term role until September 2026 which will be primarily office based. The starting salary is £39,000 - £42,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll … and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will … provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle . More ❯

PMO Professional 3 months Bristol - hybrid 392.50 inside ir35 - umbrella only Why this job matters In this role, you would be a part of the People & HR Service Delivery function. The new People and HR Service Delivery function operationalises and enables HR processes to ensure a consistent and high-quality colleague experience. It serves as the … all HR needs for colleagues and people managers, it focuses on efficiency and colleague experience by seamlessly running full employment cycle processes as part of the People and HR Service function, we deliver vital HR services that enable outstanding colleague experiences for all. The primary goal of this role is to support delivery of projects and change across … People & HR Service Delivery. This role will be critical to creating the Programme Management Office to support the delivery of strategy for People & Culture (P&C). Ensuring standardised and robust approaches are optimised across the teams that ensure progress is known and delivery is managed with minimal risk and minimal shadow resource. What you'll be More ❯

PMO Professional 3 months Bristol - hybrid £392.50 inside ir35 - umbrella only Why this job matters In this role, you would be a part of the People & HR Service Delivery function. The new People and HR Service Delivery function operationalises and enables HR processes to ensure a consistent and high-quality colleague experience. It serves as the … all HR needs for colleagues and people managers, it focuses on efficiency and colleague experience by seamlessly running full employment cycle processes as part of the People and HR Service function, we deliver vital HR services that enable outstanding colleague experiences for all. The primary goal of this role is to support delivery of projects and change across … People & HR Service Delivery. This role will be critical to creating the Programme Management Office to support the delivery of strategy for People & Culture (P&C). Ensuring standardised and robust approaches are optimised across the teams that ensure progress is known and delivery is managed with minimal risk and minimal shadow resource. What you'll be More ❯

s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of … desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc. Working as part of an integrated service delivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental More ❯

Pro Rata) Are you passionate about designing smarter workflows that improve how services are delivered? We're looking for an Operational Workflow Analyst to join a national leader in service delivery and digital transformation. This is a brilliant opportunity to help shape the future of operations in a people-focused, forward-thinking organisation. Operational Workflow Analyst Role: As … an Operational Workflow Analyst, you'll play a pivotal role in reviewing, mapping, and improving operational workflows across multiple service areas. Working closely with IT, frontline teams, and product leads, you'll help align real-world service delivery with smart system design-streamlining processes for greater efficiency, scalability, and user experience. Operational Workflow Analyst Key Responsibilities: Analyse … Document processes, governance updates, and SOP inputs Track workflow performance and iterate improvements post-implementation Operational Workflow Analyst Candidate Profile: Experience: Proven background in workflow analysis, operations design, or service optimisation Tools: Familiar with BPMN or similar process modelling techniques Understanding: Service delivery, systems thinking, change management Skills: Highly analytical, process-driven, and detail-focused Communication: Confident More ❯

Pro Rata) Are you passionate about designing smarter workflows that improve how services are delivered? We're looking for an Operational Workflow Analyst to join a national leader in service delivery and digital transformation. This is a brilliant opportunity to help shape the future of operations in a people-focused, forward-thinking organisation. Operational Workflow Analyst Role: As … an Operational Workflow Analyst, you'll play a pivotal role in reviewing, mapping, and improving operational workflows across multiple service areas. Working closely with IT, frontline teams, and product leads, you'll help align real-world service delivery with smart system design-streamlining processes for greater efficiency, scalability, and user experience. Operational Workflow Analyst Key Responsibilities: Analyse … Document processes, governance updates, and SOP inputs Track workflow performance and iterate improvements post-implementation Operational Workflow Analyst Candidate Profile: Experience: Proven background in workflow analysis, operations design, or service optimisation Tools: Familiar with BPMN or similar process modelling techniques Understanding: Service delivery, systems thinking, change management Skills: Highly analytical, process-driven, and detail-focused Communication: Confident More ❯

in line with HSBC standards: detailed project plans; risk & issues, appropriate documentation and sign offs; and regular status reporting/escalation to relevant stakeholders/steering committees Coordinate HSBC (Service Delivery/Change) and external resources (data vendors/IT vendors) to successfully execute projects Engage with the relevant business teams, Data Operations management and other business change … out as required for new and existing processes. Undertake and supervise data validation and analysis as needed. Co-ordinate and provide guidance and support for user acceptance testing to Service Delivery staff Ensure Operational Readiness is tracked and achieved with necessary sign offs gained The role holder will be challenged to identify solutions to problems and work with … other stakeholders to deliver change into the Service Delivery environment. At all times, they will seek to improve existing processes and implement new processes in line with best practice Knowledge or Experience Background in Investment Banking and Fund Services with strong knowledge of Pricing and Reference Data, and its application within these businesses Strong knowledge and understanding of More ❯

CSS Infrastructure & Utilities Delivery Lead 1227GRE Hinkley Point C, Somerset Paye £275 or Umbrella £380 Job Purpose/Overview The CSS Infrastructure & Utilities Delivery Lead reports directly to the CSS Senior Infrastructure, Utilities & Integration Delivery Lead and is responsible for the delivery and implementation, of the Infrastructure Operations and Maintenance Contract. The contract, in summary, is … the HPC project including, but not limited to, minor civils, road networks, pedestrian and vehicular access plazas, shared office grounds, traffic management and winterisation. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project and Associated … Developments. The Delivery Lead will provide technical input and advice for their scope of work – and may be involved in all stages of the procurement, planning, implementation and operation of their key contract area. The Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also More ❯

Per Day - Inside IR35 via Umbrella (dependant on level or role/experience) Duration: Min 6 months Location: Remote working with travel to Warwickshire as required Accomplished IT Service Assurance Manager's and IT Service Delivery Lead's are required, with proven, recent experience of managing services within Azure Cloud. These positions will be working on an … in Warwickshire. The lower level role will be working with the lead to roll out the service. Deliverables - Deliverable 1: Assessing impact of Datacentre exit driven changes on existing Service Assurance function to advise on and design future ways of working Deliverable 2: Establishing consistent governance across multiple vendors Deliverable 3: Establishing consistent measurement & reporting across multiple vendors Deliverable … Working with Service Owners & Practice owners to define demarcation between roles to ensure effective management of partners Essential Skills - Experience in working as part of a Service Integrator Management of services in Azure For the lead role you will have experience of setting up a new function and be used to working in the Service Integrator space. More ❯

A Local Council in South London are seeking 2 Business Analysts as part of a transformation programme. This job is to provide the technical expertise in interrogating current service delivery and designing new, optimal service delivery with standard operating procedures, technical solutions and delivery to achieve service improvements and financial savings. The roles are … both 6 month contracts on £425pd (inside IR35). You will need to be onsite 2 days a week. Requirements: Strategy To develop technical business cases for multiple service areas, taking the lead from the mandate provided by the Transformation Board that delivers the service outcomes and financial savings required. Working in a matrix manner, reporting to the … Deputy Director for Transformation, and reporting into the Senior Responsible Officers (Deputy Directors) responsible for programmes. Direction Leading and directing teams tasked with transformation and service improvements through matrix working. Determining and leading the project path and methods for implementation. Implementation Determining and leading the project path and methods for implementation. To be responsible for updating the programme plans More ❯

A Local Council in South London are seeking 2 Business Analysts as part of a transformation programme. This job is to provide the technical expertise in interrogating current service delivery and designing new, optimal service delivery with standard operating procedures, technical solutions and delivery to achieve service improvements and financial savings. The roles are … both 6 month contracts on £425pd (inside IR35). You will need to be onsite 2 days a week. Requirements: Strategy To develop technical business cases for multiple service areas, taking the lead from the mandate provided by the Transformation Board that delivers the service outcomes and financial savings required. Working in a matrix manner, reporting to the … Deputy Director for Transformation, and reporting into the Senior Responsible Officers (Deputy Directors) responsible for programmes. Direction Leading and directing teams tasked with transformation and service improvements through matrix working. Determining and leading the project path and methods for implementation. Implementation Determining and leading the project path and methods for implementation. To be responsible for updating the programme plans More ❯

userso As IT subject matter experts, contributing to the design and development of new products and serviceso Improving user experience in our systems and processeso Proactively maintaining our IT service portfolio and reducing technical debt Main duties of the job There are a number of different teams within IT Operations, aligned to specific user needs/services. Each IT … service team will have a number of different services that form the service offering to end users.An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.Some of the core infrastructure services that you will support is as follows (but not limited to, as business requirements evolve/change):o Server architectureo Virtualisation technologieso … operational activities, and 25% of your time supporting technical activities in project/programme delivery.At this role level, you will: provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational More ❯

An Intergrated IT solutions provider are looking for an Interim Head of IT. The Head of IT is responsible for the operational delivery of IT services across the organisation, ensuring end-user support, system reliability, device security, and infrastructure availability meet agreed service levels. This is a hands-on leadership role focused on operational excellence and coordination of … small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations including incident response, request fulfilment, device lifecycle … Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for IT processes, systems, and support procedures. Support Transition: Assist with knowledge handover and continuity More ❯

Location: Site based - N Somerset Status: Contract (renewable) - Inside IR35 Morson Talent are delighted to present an opportunity for a suitably experienced Construction Support Services (CSS) Delivery Lead - Utilities/Infrastructure to join our client's established site-based team in Somerset. All work is associated with a major energy infrastructure Project which will help to drive the UK … towards its net-zero targets. Job Purpose/Overview Responsible for the delivery and implementation, of the Infrastructure Operations and Maintenance Contract. The contract, in summary, is the construction, operation and maintenance of temporary assets required to construct and deliver the Project including, but not limited to, minor civils, road networks, pedestrian and vehicular access plazas, shared office grounds … traffic management and winterisation. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the construction project and Associated Developments. The Delivery Lead will provide technical input and advice for their scope of work – and may be involved in More ❯

insight, empathy and effectiveness. You'll need to be comfortable engaging with colleagues at all levelsincluding managers and aboveand confident using data, feedback and reporting to help drive continuous service improvement. Key Responsibilities: Act as a key point of contact between IT and internal teamsbuilding trusted working relationships with colleagues at all levels, including senior leadership Identify patterns in … colleague feedback and technology pain points, using data and insights to inform priorities for service improvement Work closely with IT service managers to interpret performance trends and user sentiment, supporting strategic decisions with well-evidenced reporting Coordinate and deliver structured management information and dashboards, ensuring reporting is timely, accurate and aligned with stakeholder expectations Support the introduction and … tracking of user-focused service measures (including experience-based indicators) Create clear, user-friendly communications that make IT services understandable and relevant for non-technical colleagues Actively promote a collaborative and respectful IT culture that centres around user needs, feedback and empowerment Take time to understand daily working realities across different teamssupporting alignment between service delivery and More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯