Service Delivery Contract Job Trends

Service Delivery
UK

The table below provides summary statistics and contractor rates for jobs requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 22 December 2025, with comparisons to the same periods in the previous two years.

 6 months to
22 Dec 2025		 Same period 2024 Same period 2023
Rank 116 125 114
Rank change year-on-year +9 -11 +28
Contract jobs citing Service Delivery 894 667 962
As % of all contract jobs in the UK 2.43% 1.97% 2.20%
As % of the Processes & Methodologies category 2.76% 2.24% 2.49%
Number of daily rates quoted 460 372 648
10th Percentile £171 £213 £205
25th Percentile £313 £400 £363
Median daily rate (50th Percentile) £450 £500 £500
Median % change year-on-year -10.00% - -2.44%
75th Percentile £575 £600 £600
90th Percentile £650 £702 £700
UK excluding London median daily rate £425 £465 £493
% change year-on-year -8.60% -5.68% -1.40%
Number of hourly rates quoted 191 74 80
10th Percentile £14.08 - £13.41
25th Percentile £16.55 £15.62 £14.16
Median hourly rate £17.69 £16.23 £20.07
Median % change year-on-year +9.00% -19.13% +6.64%
75th Percentile £24.50 £21.46 £73.75
90th Percentile £45.46 £44.29 £80.00
UK excluding London median hourly rate £17.78 £16.23 £16.00
% change year-on-year +9.55% +1.44% -8.40%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 32,441 29,813 38,595
As % of all contract IT jobs advertised in the UK 88.26% 88.27% 88.45%
Number of daily rates quoted 20,403 18,181 25,776
10th Percentile £300 £307 £306
25th Percentile £406 £413 £422
Median daily rate (50th Percentile) £500 £525 £530
Median % change year-on-year -4.76% -0.94% -3.64%
75th Percentile £615 £638 £650
90th Percentile £723 £743 £744
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 2,089 968 1,481
10th Percentile £14.53 £15.62 £14.50
25th Percentile £17.50 £20.30 £19.06
Median hourly rate £25.15 £32.50 £43.86
Median % change year-on-year -22.62% -25.90% +25.31%
75th Percentile £50.00 £62.50 £65.00
90th Percentile £68.02 £73.83 £77.50
UK excluding London median hourly rate £23.50 £30.88 £45.00
% change year-on-year -23.89% -31.39% +44.18%

Service Delivery
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised.

Service Delivery job vacancy trend in the UK

Service Delivery
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing Service Delivery.

Contractor daily rate distribution trend for jobs in the UK citing Service Delivery

Service Delivery
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery over the 6 months to 22 December 2025.

Daily rate histogram for Service Delivery in the UK

Service Delivery
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing Service Delivery.

Contractor hourly rate distribution trend for jobs in the UK citing Service Delivery

Service Delivery
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery over the 6 months to 22 December 2025.

Hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 22 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England -1 719 £450 -12.41% 936
UK excluding London +3 576 £425 -8.60% 865
London +2 236 £500 -9.09% 194
Work from Home +12 202 £450 -10.00% 363
North of England +36 157 £450 +50.00% 194
South East -2 109 £450 -9.55% 247
North West +28 102 £425 +54.55% 111
South West +26 96 £390 -20.00% 103
Midlands -26 85 £350 -24.77% 159
West Midlands -19 52 £333 -29.85% 88
Scotland +18 51 £450 -5.26% 32
Wales +13 41 £160 -60.00% 34
Yorkshire -16 37 £450 -6.15% 64
East Midlands -10 33 £450 +4.47% 66
East of England -55 25 £400 -23.81% 103
North East +7 18 £450 -43.75% 22
Northern Ireland +3 18 £475 +220.95% 14

Service Delivery
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 32 (3.58%) Microsoft Exchange
2 29 (3.24%) SharePoint
3 27 (3.02%) Confluence
4 5 (0.56%) Exchange Server 2010
5 2 (0.22%) CMS
5 2 (0.22%) WebLogic
5 2 (0.22%) WebSphere
5 2 (0.22%) WildFly
6 1 (0.11%) Apache Spark
6 1 (0.11%) Camunda
6 1 (0.11%) Documentum
6 1 (0.11%) HCL Notes
6 1 (0.11%) Moodle
6 1 (0.11%) nginx
6 1 (0.11%) SharePoint 2013
Applications
1 56 (6.26%) Microsoft Office
2 46 (5.15%) Microsoft Excel
3 17 (1.90%) Microsoft PowerPoint
4 8 (0.89%) MS Visio
5 7 (0.78%) Microsoft Project
6 3 (0.34%) Chatbot
7 2 (0.22%) Adobe After Effects
7 2 (0.22%) Adobe XD
7 2 (0.22%) InVision
7 2 (0.22%) Sketch
7 2 (0.22%) Spreadsheet
7 2 (0.22%) Trello
8 1 (0.11%) Acrobat
8 1 (0.11%) AutoCAD
Business Applications
1 21 (2.35%) Remedy ITSM
2 9 (1.01%) Dynamics CRM
3 7 (0.78%) SAP S/4HANA
4 4 (0.45%) assyst
4 4 (0.45%) ContrOCC
4 4 (0.45%) Maximo
4 4 (0.45%) SAP ERP
5 3 (0.34%) Kondor
5 3 (0.34%) NetSuite
6 2 (0.22%) iTrent
6 2 (0.22%) Oracle EBS
6 2 (0.22%) SAP HCM
6 2 (0.22%) Unit4 Business World
7 1 (0.11%) IntelliMatch
7 1 (0.11%) NEC Housing
7 1 (0.11%) Oracle ERP
7 1 (0.11%) Salesforce CRM
7 1 (0.11%) SAP IS-U
7 1 (0.11%) Sprinklr
7 1 (0.11%) SystmOne
Cloud Services
1 90 (10.07%) Azure
2 88 (9.84%) Microsoft 365
3 50 (5.59%) AWS
4 30 (3.36%) Power Platform
5 22 (2.46%) Entra ID
6 20 (2.24%) Power Automate
7 19 (2.13%) SaaS
8 15 (1.68%) Azure DevOps
9 11 (1.23%) GCP
10 10 (1.12%) OneDrive
11 9 (1.01%) SuccessFactors
12 8 (0.89%) Serverless
13 7 (0.78%) Amazon CloudWatch
14 6 (0.67%) Azure Monitor
14 6 (0.67%) Dynamics 365
14 6 (0.67%) GitHub
15 5 (0.56%) Amazon S3
15 5 (0.56%) AWS Lambda
15 5 (0.56%) GitHub Actions
15 5 (0.56%) OpenShift
Communications & Networking
1 33 (3.69%) Firewall
2 25 (2.80%) DNS
2 25 (2.80%) VPN
3 21 (2.35%) DHCP
4 17 (1.90%) LAN
5 16 (1.79%) TCP/IP
6 14 (1.57%) WAN
7 13 (1.45%) PABX
8 11 (1.23%) Network Security
9 10 (1.12%) Wireless
10 9 (1.01%) Skype
11 8 (0.89%) Cisco IOS
11 8 (0.89%) Wi-Fi
12 7 (0.78%) MPLS
13 5 (0.56%) VLAN
13 5 (0.56%) WLAN
14 4 (0.45%) AMQP
14 4 (0.45%) BGP
14 4 (0.45%) SAN
14 4 (0.45%) SD-WAN
Database & Business Intelligence
1 20 (2.24%) Power BI
2 12 (1.34%) Relational Database
3 8 (0.89%) SQL Server
4 7 (0.78%) Data Warehouse
4 7 (0.78%) RDBMS
5 6 (0.67%) Metadata
6 5 (0.56%) Electronic Patient Records
6 5 (0.56%) Tableau
7 4 (0.45%) Oracle Database
8 3 (0.34%) Amazon Athena
8 3 (0.34%) DTS
8 3 (0.34%) Looker
8 3 (0.34%) MongoDB
8 3 (0.34%) MySQL
8 3 (0.34%) PostgreSQL
8 3 (0.34%) Power Query
9 1 (0.11%) DataStage
9 1 (0.11%) Hadoop
9 1 (0.11%) Oracle Reports
9 1 (0.11%) SQL Server Integration Services
Development Applications
1 63 (7.05%) JIRA
2 20 (2.24%) Git
3 15 (1.68%) Jenkins
4 8 (0.89%) GitLab
4 8 (0.89%) Postman
5 4 (0.45%) Maven
6 3 (0.34%) CircleCI
7 2 (0.22%) Axure RP
7 2 (0.22%) Cypress.io
8 1 (0.11%) Bitbucket
8 1 (0.11%) Cucumber
8 1 (0.11%) Eclipse
8 1 (0.11%) gulp
8 1 (0.11%) MLflow
8 1 (0.11%) REST Assured
8 1 (0.11%) Selenium
8 1 (0.11%) SoapUI
8 1 (0.11%) TestDirector
8 1 (0.11%) TestRail
8 1 (0.11%) Yeoman
General
1 418 (46.76%) Social Skills
2 159 (17.79%) Public Sector
3 141 (15.77%) Finance
4 117 (13.09%) Analytical Skills
5 51 (5.70%) Telecoms
6 46 (5.15%) Manufacturing
7 42 (4.70%) Organisational Skills
8 38 (4.25%) Marketing
9 34 (3.80%) Legal
10 31 (3.47%) Electronics
11 29 (3.24%) Retail
12 22 (2.46%) Documentation Skills
12 22 (2.46%) Influencing Skills
13 19 (2.13%) Local Government
14 15 (1.68%) Banking
14 15 (1.68%) Inclusion and Diversity
15 13 (1.45%) Military
16 11 (1.23%) Presentation Skills
17 6 (0.67%) Billing
18 4 (0.45%) Law
Job Titles
1 146 (16.33%) Analyst
2 90 (10.07%) Service Manager
3 88 (9.84%) Lead
4 64 (7.16%) Delivery Manager
5 57 (6.38%) Senior
6 52 (5.82%) Service Delivery Manager
7 51 (5.70%) IT Support
8 40 (4.47%) Support Analyst
9 39 (4.36%) Architect
10 31 (3.47%) Service Analyst
11 30 (3.36%) Business Analyst
11 30 (3.36%) Desktop Support
12 29 (3.24%) 2nd Line Support
13 28 (3.13%) Administrator
13 28 (3.13%) Support Engineer
14 25 (2.80%) IT Manager
15 24 (2.68%) Developer
16 22 (2.46%) Consultant
17 21 (2.35%) Installation Technician
18 20 (2.24%) 1st/2nd Line Support
Libraries, Frameworks & Software Standards
1 18 (2.01%) REST
2 13 (1.45%) HTML
3 11 (1.23%) SOAP
4 9 (1.01%) CSS
4 9 (1.01%) Kafka
5 7 (0.78%) Middleware
5 7 (0.78%) RESTful
5 7 (0.78%) XML
6 6 (0.67%) AngularJS
6 6 (0.67%) JSON
7 5 (0.56%) .NET
7 5 (0.56%) NumPy
7 5 (0.56%) Oracle Fusion
7 5 (0.56%) Pandas
8 4 (0.45%) Bootstrap
8 4 (0.45%) LangChain
8 4 (0.45%) LangGraph
8 4 (0.45%) SailPoint
8 4 (0.45%) scikit-learn
9 3 (0.34%) Semantic Kernel
Miscellaneous
1 37 (4.14%) Driving Licence
2 36 (4.03%) Management Information System
3 35 (3.91%) Onboarding
4 29 (3.24%) Product Ownership
5 28 (3.13%) Self-Motivation
6 27 (3.02%) Virtual Team
7 19 (2.13%) Data Centre
8 18 (2.01%) CMDB
9 17 (1.90%) Smartphone
10 15 (1.68%) Enterprise Software
11 14 (1.57%) NHS
12 12 (1.34%) Security Posture
13 10 (1.12%) Public Cloud
14 9 (1.01%) Legacy Systems
15 8 (0.89%) Data Protection Act
15 8 (0.89%) Mobile App
15 8 (0.89%) Team-Oriented Environment
16 7 (0.78%) Security Operations Centre
17 6 (0.67%) Analytical Mindset
18 5 (0.56%) PKI
Operating Systems
1 110 (12.30%) Windows
2 23 (2.57%) Windows Server
3 22 (2.46%) Windows 10
4 21 (2.35%) Linux
5 19 (2.13%) Mac OS
6 18 (2.01%) Android
7 10 (1.12%) Unix
8 8 (0.89%) Red Hat Enterprise Linux
9 7 (0.78%) Apple iOS
10 4 (0.45%) CentOS
11 2 (0.22%) VMS
12 1 (0.11%) AIX
12 1 (0.11%) Data ONTAP
12 1 (0.11%) Solaris
Processes & Methodologies
1 257 (28.75%) ITIL
2 219 (24.50%) Problem-Solving
3 196 (21.92%) Continuous Improvement
4 185 (20.69%) Agile
5 161 (18.01%) Customer Service
6 145 (16.22%) ITSM
7 135 (15.10%) Service Management
8 127 (14.21%) Stakeholder Management
9 121 (13.53%) Stakeholder Engagement
10 115 (12.86%) Change Management
11 82 (9.17%) DevOps
12 80 (8.95%) Project Management
13 73 (8.17%) Project Delivery
14 62 (6.94%) Roadmaps
15 61 (6.82%) Service Design
16 60 (6.71%) Coaching
16 60 (6.71%) User Experience
17 59 (6.60%) Cybersecurity
18 54 (6.04%) Business Intelligence
19 52 (5.82%) Incident Management
Programming Languages
1 39 (4.36%) Python
2 36 (4.03%) PowerShell
3 30 (3.36%) Java
4 29 (3.24%) SQL
5 15 (1.68%) JavaScript
6 10 (1.12%) Bash
7 5 (0.56%) Shell Script
8 4 (0.45%) Scala
9 3 (0.34%) Perl
10 2 (0.22%) Bicep
10 2 (0.22%) Data Analysis Expressions
10 2 (0.22%) Go
10 2 (0.22%) R
10 2 (0.22%) TypeScript
11 1 (0.11%) Apex Code
11 1 (0.11%) C#
11 1 (0.11%) Kusto Query Language
11 1 (0.11%) PL/SQL
Qualifications
1 205 (22.93%) Security Cleared
2 174 (19.46%) SC Cleared
3 74 (8.28%) Degree
4 43 (4.81%) ITIL Certification
5 29 (3.24%) DV Cleared
6 21 (2.35%) BPSS Clearance
7 19 (2.13%) Microsoft Certification
8 15 (1.68%) PRINCE2 Practitioner
9 14 (1.57%) ITIL Foundation Certificate
10 11 (1.23%) Cisco Certification
10 11 (1.23%) MOS
11 10 (1.12%) Computer Science Degree
12 9 (1.01%) CCNA
12 9 (1.01%) CISSP
12 9 (1.01%) PMP
13 8 (0.89%) CCNP
13 8 (0.89%) MCP
13 8 (0.89%) PMI Certification
14 7 (0.78%) Azure Certification
15 6 (0.67%) DBS Check
Quality Assurance & Compliance
1 87 (9.73%) SLA
2 28 (3.13%) GDPR
3 23 (2.57%) QA
4 20 (2.24%) ISO/IEC 27001
5 18 (2.01%) Accessibility
6 15 (1.68%) PMO
7 9 (1.01%) Cyber Essentials
7 9 (1.01%) Data Quality
8 5 (0.56%) NIST
8 5 (0.56%) WCAG
9 4 (0.45%) ISO 9001
10 3 (0.34%) COBIT
10 3 (0.34%) Disclosure Scotland
10 3 (0.34%) ISO/IEC 20000
10 3 (0.34%) NCSC
11 2 (0.22%) Actionable Recommendations
11 2 (0.22%) GRC
11 2 (0.22%) HL7
11 2 (0.22%) ITGC
11 2 (0.22%) PCI DSS
System Software
1 80 (8.95%) Active Directory
2 17 (1.90%) Docker
3 6 (0.67%) VMware Infrastructure
4 4 (0.45%) VMware NSX
5 3 (0.34%) Virtual Machines
5 3 (0.34%) vSphere
6 2 (0.22%) Slurm Workload Manager
7 1 (0.11%) NFS
7 1 (0.11%) Virtual Servers
7 1 (0.11%) XenApp
Systems Management
1 24 (2.68%) Terraform
2 21 (2.35%) SCCM
3 20 (2.24%) Microsoft Intune
4 15 (1.68%) Kubernetes
5 12 (1.34%) Ansible
6 8 (0.89%) Grafana
6 8 (0.89%) SCOM
7 7 (0.78%) HP SiteScope
8 5 (0.56%) Jamf Pro
9 4 (0.45%) Single Sign-On
10 3 (0.34%) NetBackup
11 2 (0.22%) Nagios
11 2 (0.22%) SCOrch
12 1 (0.11%) Amdocs OSS
12 1 (0.11%) Cisco CUCM
12 1 (0.11%) Computer Emergency Response Teams
12 1 (0.11%) Kibana
12 1 (0.11%) RSA Archer
12 1 (0.11%) SnapMirror
12 1 (0.11%) SnapVault
Vendors
1 172 (19.24%) Microsoft
2 91 (10.18%) ServiceNow
3 60 (6.71%) SAP
4 25 (2.80%) Cisco
5 24 (2.68%) Oracle
6 22 (2.46%) Remedy
7 16 (1.79%) Citrix
8 15 (1.68%) Salesforce
9 13 (1.45%) Apple
9 13 (1.45%) VMware
10 12 (1.34%) Google
11 11 (1.23%) Palo Alto
11 11 (1.23%) Splunk
12 8 (0.89%) Atlassian
12 8 (0.89%) Mitel
13 7 (0.78%) BMC
14 6 (0.67%) Aruba
14 6 (0.67%) iManage
14 6 (0.67%) Zscaler
15 5 (0.56%) Liquidlogic
1,037 Service Delivery jobs Nationwide