Livingston, West Lothian, United Kingdom Hybrid / WFH Options
Harvey Nash Plc
IT HelpdeskAnalyst (Italian Speaking) | 6 Month Contract | (Inside IR35) | Hybrid (Livingston, onsite 2 days pw) | Starting ASAP Day Rate: £130 Job Description: Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with … password reset process and advising workers on how to manage this themselves, if able to do so. The main function of a Technical HelpDesk Specialist is to provide technical assistance to computer system users. A typical technical helpdesk specialist is responsible for answering questions more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Harvey Nash
IT HelpdeskAnalyst (Italian Speaking) | 6 Month Contract | (Inside IR35) | Hybrid (Livingston, onsite 2 days pw) | Starting ASAP Day Rate: £130 Job Description: Harvey Nash's client is looking for an Italian speaking Helpdesk analyst. You will have excellent communication in both written and verbal forms. Assisting with … password reset process and advising workers on how to manage this themselves, if able to do so. The main function of a Technical HelpDesk Specialist is to provide technical assistance to computer system users. A typical technical helpdesk specialist is responsible for answering questions more »
Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies … appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction more »
