1 to 25 of 32 Contract Incident Management Jobs in the UK excluding London

drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/… with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production ...

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking a Sales Analyst with incident management experience for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain … consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills such as Google Workspace or Tableau. Comfortable using Salesforce, Jira, and similar operational tools. Ability to identify patterns in data ...

business-critical processes. Your focus will be on eliminating manual effort through no-code automation and scripting, with particular ownership of user lifecycle management and wider systems optimisation. You'll work closely with teams such as People & Culture and Security to streamline workflows, remove friction, and deliver faster, more … maintain a comprehensive knowledge base documenting systems and automation workflows. With deep expertise across cloud and physical infrastructure—including identity platforms, collaboration suites, device management, and automation tooling—you'll provide technical leadership, mentorship, and strong incident-management capability. You'll manage vendors, lead technical projects from ...

months Company Introduction The IT Security Officer (ITSO) plays a dual role in governance and service management. This position ensures security compliance and risk management across the OpenShift migration program, while also overseeing critical IT services. Responsibilities include implementing security controls, managing infrastructure standards, and driving service strategy … scalability, reliability, and compliance. Job Responsibilities/Objectives Security Governance and Compliance: Enforce security standards, review designs, and validate encryption and identity management. Risk Management: Identify, assess, and mitigate security risks throughout migration activities. Service Ownership and Strategy: Take ownership of critical services, define strategic vision for improvement ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

Develop monitoring, logging, and alerting with tools such as Prometheus, Grafana, Datadog, ELK or New Relic Support performance analysis and troubleshooting across distributed systems Incident Management Lead production incident response Conduct postmortems and drive long-term solutions Automation & Infrastructure Automate deployments, scaling, and operational workflows Implement ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation … Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist … team-oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on-premises. ...

current Windows endpoint and server estate, with an initial focus of Cyber Essentials compliance. The role will also be responsible for the allocation and management of tasks/work packages for a team of Senior System Analysis who will also be focused on security/vulnerability remediation activities … managed services. Build strong relationships with stakeholders Desirable Professional certifications (e.g., Microsoft MCSE/MCP). ITIL Foundation or higher; PRINCE2 or Agile project management qualifications. Experience in Higher Education or DevOps. Experience working on and delivering Cyber Essentials Technical Requirements Essential 5+ years’ experience ...

processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across … testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work ...

days per week on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties … colleagues to investigate, accurately diagnose, analyse & resolve IT issues. Knowledge of and experience working within depts. utilising Change Management and Problem Management. Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. ...

Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. … with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Expertise in On-Premise Windows Infrastructure (AD, Group Policy, DNS, DHCP). Experience working within project teams. Excellent communication ...

assist with other areas of the general support of the current Windows estate. Technical Requirements Essential 5+ years’ experience in day-to-day management of large Windows endpoint estates of 3,000+ devices 5+ years’ experience in day-to-day management of large Windows server estates of 500+ … conducting security/vulnerability patching and remediation at scale Application packaging/deployment via SCCM Working in an ITIL environment with change and incident management SQL vulnerabilities Presenting technical solutions confidently to relevant approval boards Creating and reviewing high- and low-level technical documentation, technical standards and processes ...

Desk Team Planning and executing migration strategies across Exchange Online, SharePoint Online, OneDrive, and Teams Coordinate with third-party MSPs for network and infrastructure management Support business continuity through proactive incident management Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records ...

Introduction The client is seeking a Site Reliability Engineering (SRE) Team - IKP to ensure the reliability, scalability, and security of the Identity and Key Management Platform (IKP) within the OpenShift infrastructure migration project. This team will focus on operational excellence, automation, and continuous improvement of IKP services to meet … requirements. Job Responsibilities/Objectives Maintain high availability and resilience of IKP services across multi-cloud and on-prem environments. Implement monitoring, alerting, and incident response for IKP components. Develop automation for IKP deployment, scaling, and lifecycle management. Integrate IKP processes into CI/CD pipelines for secure ...

project activity, including a Data Centre Migration. Key Skills: Proven experience of supporting enterprise solutions on Microsoft 365 and Azure. Experience of 3rd Line Incident management following the fundamentals of ITIL. Experience of On Premise Traditional Windows Infrastructure, including AD, Group Policy, DNS, DHCP.etc. Experience of working within ...

Enhance observability tooling and contribute to a proactive operations Work alongside reliability and operational teams to maintain uptime and performance across critical workloads Support incident response, troubleshooting and longer term service improvements Provide expert guidance on platform patterns, tooling choices and best practice engineering approaches Share knowledge with wider … include: Cloud or DevOps certifications Experience with Terraform, Ansible or similar automation frameworks Familiarity with structured governance or architectural review processes Working knowledge of incident management and complex operational support models PLEASE NOTE - The nature of this project will require the work to be carried out onsite ...

quality, and operations teams on Secure Shop Connection projects, Provide Internal Audit, External Audit and Integrations Support Conduct OT/IT asset discovery, record management, and ongoing maintenance, Liaise with third-party suppliers for asset inventory data Build and maintain documentation to demonstrate compliance with IT/OT controls … connectivity to the network Perform malware scanning as per SOP/policies and work with Customers Cybersecurity to remediate infections on OT devices, Patch management for vendor provided PCs, Vulnerabilities and incident management Install and manage Nozomi network taps Configure and deploy IT/OT network infrastructure ...

Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent ...

project work and tracking tasks in Jira Troubleshooting technical failures and responding to security incidents Providing occasional out-of-hours support for updates and incident management Monitor and manage ServiceNow queues About You Proven experience with Microsoft Entra ID and Microsoft Purview (especially DLP) Strong communication skills with ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills using tools such as Google Workspace and Tableau. Comfortable using ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment. Strong analytical skills such as Google Workspace ...