10 of 10 Contract Incident Management Jobs in the UK excluding London

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose and resolve hardware, software, and … exceptional customer service by keeping users informed about the progress and resolution of their requests. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and incident details in the ticketing system. User Support: Assist with tasks such as account creation, password resets, and access issues across various systems. Continuous Improvement … Identify recurring issues and suggest process enhancements to reduce incident rates. Collaboration: Work closely with other IT teams to ensure effective resolution of escalated issues and a seamless user experience. Key Skills and Experience: Technical Knowledge: Proficient in Windows OS, Microsoft Office Suite, desktop applications, and ticketing systems. Experience More ❯

managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of … incidents and Fulfilment of requests according to the requirements of the business * Capture and record all information and data as directed by the IT Management System * Carry out qualitative checks on all relevant IT systems * Carry out general administrative tasks * Communication of potential/current issues with all team … members * Management of workload demands within tight deadlines * Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. * Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the More ❯

to streamline migration, testing, validation, and operations (Infrastructure-as-Code). Architect scalable, observable systems tailored for Kubernetes. Enhance monitoring, logging, alerting, and lead incident responses during migrations. Solve complex technical challenges and optimize migration workflows. Mentor engineers and collaborate closely across technical and product teams. Skills & Experience Strong … software engineering and SRE background. Expertise in Java and Kubernetes in production environments. Proven success leading large-scale service migrations. Solid experience in observability, incident management, and infrastructure automation. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a More ❯

and manage customer IT Health Checks and associated remediation activities. * Deliver and implement security information assurance work packages. * Lead and manage an Information Security Management System to required ISO27001 standard. * Vulnerability Management. * Security Incident Management. * Security Risk Management. * Documentation Management * Guide and coach junior members of the … Be organised and able to multi-task. * Use your initiative and be comfortable working with changing requirements * Have excellent customer-facing skills and stakeholder management across virtual teams up to senior level. * Have SC Clearance and NPPV3 or be eligible to obtain Clearance You might even: * Possess a recognised More ❯

and manage customer IT Health Checks and associated remediation activities. Deliver and implement security information assurance work packages. Lead and manage an Information Security Management System to required ISO27001 standard. Vulnerability Management. Security Incident Management. Security Risk Management. Documentation Management Guide and coach junior members of the More ❯