Incident Management Contracts in the UK excluding London

Incident Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 22 May 2025, comparing them to the same period in the previous two years.

6 months to
22 May 2025
Same period 2024 Same period 2023
Rank 93 104 95
Rank change year-on-year +11 -9 +31
Contract jobs citing Incident Management 338 420 600
As % of all contract jobs advertised in the UK excluding London 2.64% 2.07% 2.62%
As % of the Processes & Methodologies category 2.91% 2.46% 2.93%
Number of daily rates quoted 184 192 361
10th Percentile £164 £177 £205
25th Percentile £323 £313 £294
Median daily rate (50th Percentile) £500 £508 £450
Median % change year-on-year -1.57% +12.89% +5.88%
75th Percentile £577 £575 £575
90th Percentile £685 £752 £650
UK median daily rate £500 £500 £500
% change year-on-year - - +5.26%
Number of hourly rates quoted 64 130 106
10th Percentile £14.84 £14.16 £13.29
25th Percentile £14.99 £14.41 £13.41
Median hourly rate £16.30 £16.10 £19.81
Median % change year-on-year +1.24% -18.73% +27.81%
75th Percentile £45.76 £21.37 £24.64
90th Percentile £70.00 £26.55 £43.75
UK median hourly rate £16.30 £16.23 £19.81
% change year-on-year +0.43% -18.07% +27.81%

All Process and Methodology Skills
UK excluding London

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,596 17,041 20,490
As % of all contract IT jobs advertised in the UK excluding London 90.69% 84.15% 89.42%
Number of daily rates quoted 7,235 10,189 14,096
10th Percentile £231 £250 £259
25th Percentile £375 £380 £400
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +4.17%
75th Percentile £575 £600 £600
90th Percentile £650 £688 £688
UK median daily rate £513 £525 £550
% change year-on-year -2.38% -4.55% +3.77%
Number of hourly rates quoted 825 2,063 1,256
10th Percentile £14.16 £12.35 £10.63
25th Percentile £17.30 £15.34 £15.25
Median hourly rate £25.15 £38.00 £35.00
Median % change year-on-year -33.82% +8.57% +75.00%
75th Percentile £63.00 £61.30 £65.00
90th Percentile £75.00 £72.50 £73.73
UK median hourly rate £28.00 £36.27 £36.00
% change year-on-year -22.81% +0.76% +40.19%

Incident Management
Job Vacancy Trend in the UK excluding London

Job postings citing Incident Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Incident Management in the UK excluding London

Incident Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Incident Management in the UK excluding London.

Daily rate trend for Incident Management in the UK excluding London

Incident Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Incident Management in the UK excluding London over the 6 months to 22 May 2025.

Daily rate histogram for Incident Management in the UK excluding London

Incident Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Incident Management in the UK excluding London.

Hourly rate trend for Incident Management in the UK excluding London

Incident Management
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Incident Management in the UK excluding London over the 6 months to 22 May 2025.

Hourly rate histogram for Incident Management in the UK excluding London

Incident Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK excluding London region over the 6 months to 22 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +28 92 £425 -21.00% 292
East of England +13 83 £550 +82.57% 167
South East +16 68 £500 +2.56% 388
Yorkshire +12 46 £450 -22.68% 114
North West +20 45 £424 -17.37% 142
South West +3 43 £538 +3.37% 136
Scotland +6 25 £513 -0.49% 81
Midlands -28 16 £550 +25.71% 203
West Midlands -30 15 £569 +30.00% 104
Wales +11 9 £190 - 25
North East - 7 £550 - 37
Northern Ireland -8 4 £160 - 13
East Midlands - 1 £500 - 86
Incident Management
UK

Incident Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (2.66%) Microsoft Exchange
2 8 (2.37%) SharePoint
3 6 (1.78%) Confluence
3 6 (1.78%) IIS
4 2 (0.59%) CICS
5 1 (0.30%) Tomcat
Applications
1 66 (19.53%) Microsoft Excel
2 56 (16.57%) Microsoft PowerPoint
3 39 (11.54%) Microsoft Office
4 1 (0.30%) Chatbot
Business Applications
1 7 (2.07%) Kondor
2 5 (1.48%) Remedy ITSM
3 2 (0.59%) Oracle Applications
3 2 (0.59%) Workday HCM
4 1 (0.30%) Oracle Assets
4 1 (0.30%) Oracle Cash Management
4 1 (0.30%) Oracle EBS
4 1 (0.30%) Oracle ERP
4 1 (0.30%) Oracle Payables
4 1 (0.30%) Oracle Receivables
4 1 (0.30%) Oracle Subledger Accounting
4 1 (0.30%) SAP S/4HANA
Cloud Services
1 77 (22.78%) Microsoft 365
2 41 (12.13%) Azure
3 30 (8.88%) AWS
4 24 (7.10%) Entra ID
5 7 (2.07%) GCP
6 6 (1.78%) Azure DevOps
6 6 (1.78%) Datadog
6 6 (1.78%) GitHub
6 6 (1.78%) OpenShift
6 6 (1.78%) Power Platform
6 6 (1.78%) SaaS
7 5 (1.48%) Azure AKS
7 5 (1.48%) Azure Monitor
7 5 (1.48%) GitHub Actions
7 5 (1.48%) IaaS
8 4 (1.18%) Amazon CloudWatch
8 4 (1.18%) Azure Sentinel
8 4 (1.18%) OCI
9 3 (0.89%) Apigee
9 3 (0.89%) OneDrive
Communications & Networking
1 27 (7.99%) Firewall
2 26 (7.69%) Wi-Fi
3 19 (5.62%) TCP/IP
4 18 (5.33%) DNS
5 17 (5.03%) DHCP
6 15 (4.44%) VPN
7 14 (4.14%) LAN
8 13 (3.85%) WAN
9 10 (2.96%) HTTP
10 6 (1.78%) Network Security
10 6 (1.78%) Wireless
11 4 (1.18%) BGP
11 4 (1.18%) Cisco ASA
11 4 (1.18%) NAS
11 4 (1.18%) SAN
12 3 (0.89%) ADSL
12 3 (0.89%) Broadband
12 3 (0.89%) Cisco Nexus
12 3 (0.89%) PSTN
12 3 (0.89%) Spanning Tree
Database & Business Intelligence
1 9 (2.66%) SQL Server
2 8 (2.37%) SAP HANA
3 6 (1.78%) PostgreSQL
3 6 (1.78%) Power BI
4 4 (1.18%) NoSQL
5 3 (0.89%) Amazon Athena
5 3 (0.89%) Amazon RDS
5 3 (0.89%) Azure SQL Database
5 3 (0.89%) DB2
6 2 (0.59%) DTS
6 2 (0.59%) Elasticsearch
6 2 (0.59%) MongoDB
6 2 (0.59%) Oracle Exadata
6 2 (0.59%) Tableau
7 1 (0.30%) DynamoDB
7 1 (0.30%) MySQL
7 1 (0.30%) Oracle BI Publisher
7 1 (0.30%) SQL Server Analysis Services
7 1 (0.30%) SQLite
7 1 (0.30%) Sybase ASE
Development Applications
1 9 (2.66%) JIRA
2 6 (1.78%) Jenkins
3 4 (1.18%) GitLab
3 4 (1.18%) ScriptRunner
4 3 (0.89%) CircleCI
4 3 (0.89%) Cypress.io
4 3 (0.89%) Git
5 1 (0.30%) Selenium
General
1 138 (40.83%) Social Skills
2 54 (15.98%) Analytical Skills
3 25 (7.40%) Retail
4 24 (7.10%) Public Sector
5 21 (6.21%) Inclusion and Diversity
6 18 (5.33%) Finance
7 16 (4.73%) Banking
8 10 (2.96%) German Language
8 10 (2.96%) Legal
8 10 (2.96%) Telecoms
9 8 (2.37%) Military
10 6 (1.78%) Organisational Skills
11 5 (1.48%) Pharmaceutical
11 5 (1.48%) Presentation Skills
12 3 (0.89%) Hungarian Language
12 3 (0.89%) Investment Banking
12 3 (0.89%) Manufacturing
12 3 (0.89%) Spanish Language
13 2 (0.59%) Billing
13 2 (0.59%) Law
Job Titles
1 93 (27.51%) Analyst
2 60 (17.75%) Service Analyst
3 51 (15.09%) Service Desk Analyst
4 21 (6.21%) IT Manager
4 21 (6.21%) IT Support
5 19 (5.62%) Technical Analyst
6 18 (5.33%) Service Manager
6 18 (5.33%) Support Engineer
6 18 (5.33%) Support Manager
6 18 (5.33%) Technical Services Analyst
7 17 (5.03%) Consultant
8 16 (4.73%) Senior
9 15 (4.44%) Incident Manager
10 13 (3.85%) 1st Line Support
10 13 (3.85%) IT Analyst
11 12 (3.55%) 1st Line Support Manager
11 12 (3.55%) IT Support Manager
11 12 (3.55%) Support Analyst
12 11 (3.25%) Applications Engineer
13 10 (2.96%) Customer Service Analyst
Libraries, Frameworks & Software Standards
1 9 (2.66%) HTML
2 7 (2.07%) Middleware
3 6 (1.78%) .NET
3 6 (1.78%) Node.js
3 6 (1.78%) Web Services
4 4 (1.18%) Ajax
4 4 (1.18%) ARM Templates
4 4 (1.18%) CSS
4 4 (1.18%) LDAP
4 4 (1.18%) REST
4 4 (1.18%) SOAP
4 4 (1.18%) XML
5 3 (0.89%) .NET Core
5 3 (0.89%) ADO
5 3 (0.89%) GraphQL
5 3 (0.89%) Playwright
5 3 (0.89%) Puppeteer
5 3 (0.89%) React
5 3 (0.89%) RESTful
6 2 (0.59%) pytest
Miscellaneous
1 23 (6.80%) Management Information System
2 18 (5.33%) iPhone
2 18 (5.33%) Smartphone
3 16 (4.73%) Data Centre
4 12 (3.55%) CMDB
4 12 (3.55%) Security Operations Centre
5 10 (2.96%) Operational Technology
6 7 (2.07%) Cloud Native
6 7 (2.07%) Self-Motivation
6 7 (2.07%) SWIFT Messaging Network
7 5 (1.48%) Data Protection Act
7 5 (1.48%) Distributed Systems
7 5 (1.48%) Onboarding
7 5 (1.48%) Video Conferencing
8 4 (1.18%) Blackberry
8 4 (1.18%) Clustering
8 4 (1.18%) Cyber Threat
8 4 (1.18%) Distributed Computing
8 4 (1.18%) Driving Licence
8 4 (1.18%) Mainframe
Operating Systems
1 55 (16.27%) Windows
2 30 (8.88%) Linux
3 22 (6.51%) Windows 10
4 19 (5.62%) Mac OS
5 18 (5.33%) Windows Server
6 10 (2.96%) Apple iOS
6 10 (2.96%) Red Hat Enterprise Linux
7 8 (2.37%) Unix
8 6 (1.78%) Windows Server 2016
9 5 (1.48%) Solaris
9 5 (1.48%) Windows Server 2012
10 4 (1.18%) Android
10 4 (1.18%) Ubuntu
11 3 (0.89%) AIX
11 3 (0.89%) Oracle Linux
11 3 (0.89%) Windows 7
12 2 (0.59%) Windows Server 2019
12 2 (0.59%) zOS
13 1 (0.30%) CentOS
13 1 (0.30%) VMS
Processes & Methodologies
1 134 (39.64%) ITIL
2 116 (34.32%) Problem-Solving
3 108 (31.95%) Customer Service
4 88 (26.04%) Service Delivery
5 66 (19.53%) Service Management
6 50 (14.79%) Change Management
6 50 (14.79%) ITSM
7 49 (14.50%) Mathematics
8 40 (11.83%) Agile
9 39 (11.54%) Continuous Improvement
10 37 (10.95%) Root Cause Analysis
11 33 (9.76%) Problem Management
12 30 (8.88%) DevOps
13 26 (7.69%) Performance Tuning
14 25 (7.40%) Incident Response
14 25 (7.40%) Stakeholder Management
15 22 (6.51%) Cybersecurity
16 20 (5.92%) Site Reliability Engineering
17 19 (5.62%) Infrastructure as Code
17 19 (5.62%) Risk Management
Programming Languages
1 29 (8.58%) Python
1 29 (8.58%) SQL
2 26 (7.69%) PowerShell
3 17 (5.03%) Bash
4 13 (3.85%) Java
5 7 (2.07%) Kusto Query Language
6 6 (1.78%) C#
7 5 (1.48%) Bicep
7 5 (1.48%) JavaScript
8 4 (1.18%) Groovy
8 4 (1.18%) TypeScript
9 3 (0.89%) JCL
10 1 (0.30%) COBOL
10 1 (0.30%) C-shell
10 1 (0.30%) Data Analysis Expressions
10 1 (0.30%) Perl
10 1 (0.30%) PL/SQL
10 1 (0.30%) Shell Script
Qualifications
1 70 (20.71%) Security Cleared
2 54 (15.98%) SC Cleared
3 40 (11.83%) A+ Certification
4 39 (11.54%) Microsoft Certification
5 27 (7.99%) Degree
5 27 (7.99%) DV Cleared
6 26 (7.69%) MCSA
7 8 (2.37%) CISSP
8 7 (2.07%) CCNA
8 7 (2.07%) Cisco Certification
9 6 (1.78%) CISM
9 6 (1.78%) ITIL Certification
10 5 (1.48%) BPSS Clearance
10 5 (1.48%) CCNP
10 5 (1.48%) CISA
10 5 (1.48%) Computer Science Degree
10 5 (1.48%) Network+ Certification
11 4 (1.18%) CESG Certified Professional
12 3 (0.89%) CISMP
12 3 (0.89%) Master's Degree
Quality Assurance & Compliance
1 18 (5.33%) SLA
2 14 (4.14%) ISO/IEC 27001
3 9 (2.66%) NIST
4 8 (2.37%) JSP 440
5 7 (2.07%) GxP
5 7 (2.07%) RMADS
6 5 (1.48%) QA
7 4 (1.18%) GDPR
7 4 (1.18%) NCSC
7 4 (1.18%) NIST 800
8 3 (0.89%) Data Quality
8 3 (0.89%) PCI DSS
9 2 (0.59%) Actionable Recommendations
9 2 (0.59%) Disclosure Scotland
9 2 (0.59%) GRC
10 1 (0.30%) COSO
10 1 (0.30%) Cyber Essentials
10 1 (0.30%) ISO 31000
10 1 (0.30%) ISO/IEC 27005
10 1 (0.30%) SOC 2
System Software
1 88 (26.04%) Active Directory
2 13 (3.85%) Docker
3 11 (3.25%) VMware Infrastructure
4 9 (2.66%) Hyper-V
5 4 (1.18%) Virtual Machines
6 3 (0.89%) Oracle RAC
6 3 (0.89%) VMware ESXi
7 2 (0.59%) Firmware
7 2 (0.59%) VMware NSX
8 1 (0.30%) BitLocker
8 1 (0.30%) Virtual Desktop
8 1 (0.30%) XenApp
8 1 (0.30%) XenDesktop
Systems Management
1 22 (6.51%) Jamf Pro
1 22 (6.51%) Terraform
2 21 (6.21%) Kubernetes
3 13 (3.85%) Ansible
3 13 (3.85%) Grafana
4 10 (2.96%) Microsoft Intune
5 9 (2.66%) Prometheus
6 7 (2.07%) Puppet
6 7 (2.07%) SCCM
7 5 (1.48%) AirWatch
8 3 (0.89%) Data Guard
8 3 (0.89%) Nagios
8 3 (0.89%) Systems Management Server (SMS)
8 3 (0.89%) TeamSite
9 2 (0.59%) OPNET
9 2 (0.59%) Oracle Enterprise Manager
9 2 (0.59%) Oracle Flashback
9 2 (0.59%) Tivoli NetView
9 2 (0.59%) XenMobile
9 2 (0.59%) ZABBIX
Vendors
1 133 (39.35%) Microsoft
2 103 (30.47%) ServiceNow
3 28 (8.28%) Citrix
4 23 (6.80%) Apple
5 20 (5.92%) VMware
6 17 (5.03%) Red Hat
7 15 (4.44%) Remedy
8 12 (3.55%) Oracle
9 11 (3.25%) SAP
10 10 (2.96%) Cisco
10 10 (2.96%) Splunk
11 8 (2.37%) Sybase
12 7 (2.07%) Bloomberg
12 7 (2.07%) BMC
12 7 (2.07%) Dynatrace
12 7 (2.07%) Refinitiv
13 6 (1.78%) SolarWinds
14 5 (1.48%) IBM
14 5 (1.48%) Salesforce
15 4 (1.18%) NetApp