9 of 9 Contract Problem Management Jobs in the UK excluding London

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager. working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. You'll … be central to the service operations team, owning and improving both the major incident and problem management functions alongside a team. If you're someone who thrives in structured, high-pressure environments and brings a calm, assured presence during service disruption, this role will give you a clear … platform to make an impact. The opportunity You'll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you'll be responsible for ensuring high-quality coordination and governance across the function. More ❯

needs, and foster a culture of continuous improvement. Manage team schedules and ensure adequate coverage to meet service level agreements (SLAs). Service Delivery Management: Oversee the efficient and effective resolution of Digital related incidents and service requests. Monitor and analyse service desk performance metrics (e.g., first-call resolution … satisfaction) and implement improvements. Ensure adherence to ITIL best practices and internal processes. Act as an escalation point for complex or critical issues. Stakeholder Management: Build and maintain strong relationships with internal stakeholders across different departments. Communicate effectively with users regarding incident status and service updates. Gather feedback to … experience in managing and leading a service desk team in a fast-paced environment. Strong understanding of ITIL framework and its practical application. Excellent problem-solving, analytical, and troubleshooting skills. Exceptional communication (both written and verbal) and interpersonal skills. Experience with service desk ticketing systems. Demonstrated ability to drive More ❯

and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee … O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring … their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring third-party services align with company goals and expectations. Negotiate contracts, manage performance, and hold vendors accountable to service standards. Collaborate with vendors More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

of the supported systems performance. * Provide configuration changes to our core applications as deemed necessary. * Provide input into, and support, the release and change management processes required to implement technical changes to our core applications. * Ensure the quality of the technical application elements of internal projects throughout the development … of own area through, knowledge transfer, one to one workshop, mentoring to other teams as required. * Take ownership of tasks required for the effective management of red alert, incident and problem management processes. * Provide out of hours support as required and agreed with the Delivery Lead. What … ECC), OBIEE, Oracle SOA Suite, and Oracle WebLogic Server to support Oracle ERP system integrations. * Knowledge of Oracle Cloud Infrastructure, OIC and Autonomous database management advantageous. * Experience from a similar support role in supporting business critical systems in a medium/large organisation. What happens now? After submitting your More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

reporting and dashboards on key service desk metrics and KPIs. • Document and train staff on core Standard Operating Procedures (SOPs), including triage, incident, and problem management, Service request and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to … focused culture You will not be directly line managing the team of 1st and 2nd line support analysts, but will be focused on work management, ensuring the team are onboard with change. • The role will require 2 days per week onsite in Manchester (more if desired) due to the More ❯

have a strong background in windows technology with a focus on virtualisation including VMware vSphere and VMware Horizon 8. Activities: - Continued BAU support and management of the environment - Patching and system administration - Provision of new virtual machines - Problem management The role is for 6 to 12 months More ❯

knowledge. If an incident is a P1 OR is a recurring root cause of incidents, 2nd Level Support will evaluate and initiate handover to Problem Management. What you'll need to succeed We are looking for experienced software helpdesk support engineers. Experience using ServiceNow, Jira and Anywhere 365 phone More ❯