15 of 15 Contract Problem Management Jobs in the UK excluding London

IR35: Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service … activities during business continuity and security-related incidents where required. Conduct post-incident reviews, ensuring lessons learned are captured and actions are delivered. Support Problem Management by identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports ...

government client who will be responsible for ensuring operational stability and delivering a high standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting and analysis. This position plays … adherence to processes across the clients wide technology and operations function. You will also deliver a reporting and analysis function, which will include producing management information and internal KPI reports, as well as making data driven recommendations to improve service performance and operational efficiency. Essential Skills & Experience required ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. Key Responsibilities ...

enterprise identity platforms (eg, Azure AD/Entra ID, iSeries, ADFS, etc). Deliver authentication patterns: OIDC/OAuth2, SAML2, Kerberos/LDAP, session management, token lifecycle. Integrate apps with enterprise IAM/SSO platforms (AD, ADLDS, ADFS, Entra). Integrate MFA with applications using standards and protocols (SAML … articles; contribute to operational readiness Support audits and control testing; evidence compliance with security and regulatory requirements. Participate in on-call/incident response, problem management, and continuous improvement. Essential Skills Knowledge of Multi-Factor Authentication/Passwordless Authentication technology is required. Strong hands-on experience with federated ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with … operational procedures remain current Experience Required * Proven experience managing an IT Service Desk within a complex, multi-site environment * Strong leadership and people management skills * Experience managing service performance, SLAs and operational reporting * Excellent stakeholder engagement and communication skills * Strong understanding of IT service management best practices * Experience ...

produce clear technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure … cost management Public sector, policing or secure environment experience Active Directory, Windows Server and broader Microsoft infrastructure experience ...

produce clear technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure … cost management Public sector, policing or secure environment experience Active Directory, Windows Server and broader Microsoft infrastructure experience ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...

global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

Raising of IT tickets if unable to resolve by existing EUS team. Feedback queries and issues through hyper care queue for resolution and management Provide support to wider programme team to update knowledge articles with common queries experienced and resolution Manage, respond to and resolve all End User … related incidents and problems Installation, configuration and management of End User Devices and Applications Responding to and containing IT Security threats and major incidents related to End User Devices and Applications Liaising with 3rd party Vendors like HP or Dell to resolve the issues Reduction in repeat incidents through ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking For : Leadership Experience ...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents … ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required ...