1 to 25 of 31 Contract SLA Jobs in the UK excluding London

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

technical IT support - both remotely and physically * Support projects as required, such as a current laptop build and deployment project * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts More ❯

recovery. Excellent communication and interpersonal skills Excellent customer facing skills Excellent organisational skills, able to take a methodical approach to service issues Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls. Applicants must be in sympathy with the aims and objectives More ❯

and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management meetings Performance Indicators Team/service SLA performance Team utilisation levels User satisfaction scores Staff engagement/morale Ensuring warranty credits are achieved for vendor device repairs Key relationships Client Operational Delivery Managers Service Team Leaders Knowledge More ❯

access points and switches. Manage service desk tickets using ITSM tools, maintain accurate documentation and update knowledge-base articles. Work collaboratively with account managers and technical teams to ensure SLA compliance, client satisfaction and continuous improvement. Contribute to onboarding/migration projects, system updates or client site roll-outs where required. What we’re looking for Extensive service-desk/ More ❯

support services and management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and More ❯

Demonstrable experience leading IT services through the full lifecycle: inception, adoption, continual improvement, and decommissioning. Strong track record of managing multiple IT digital services to meet contractual, KPI, and SLA standards. Experience delivering IT digital services using internal teams, contractors, and third-party providers. Skilled in negotiating Service Level Agreements and ensuring effective performance of teams and third parties. Strong More ❯

license and any other IT controls as required Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast experience More ❯

ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows 11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

up new laptops and devices Carrying out one site installation and support of common networking equipment, e.g. switches, routers, WAPs. Ensuring that Incidents and Service Requests are resolved within SLA commitments for clients with a high level of customer service This role would be suitable for someone looking for part time work or students, with the 2 days you are More ❯

p]:my-0'> Automate workflows and monitoring through APIs and scripting (Python preferred). p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Maintain network security, reliability, and SLA compliance. Experience: p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> 7+ years of hands-on experience managing enterprise wired and wireless networks. p]:pt-0 [&>p]:mb-2 [&>p]:my More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll More ❯

and troubleshoot telecoms and data network equipment (SDH, PDH, Microwave, LAN/WAN/IP). Support first-line assurance activities on a 24/7 basis, adhering to SLA targets. Complete project documentation, monitor progress, and escalate risks as required. Recommend improvements and cost reductions while maintaining quality and safety standards. Requirements: Proven experience in telecom/network installation More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA’s Ensure the integrity of the SAP P&SC configuration in the SAP systems across multiple landscapes. Ensures the SAP P&SC Team; Solution Leads, Functional and Support Analysts (where More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

data quality or CRM/MDM enhancement projects. You will join an established team and input customer data into the client's core systems to agreed standards, targets and SLA's. You will also work on duplication projects and be proactive in identifying any opportunities for process improvements by making recommendations to the leadership team. We require a computer literate More ❯

modernize legacy OSS/BSS stacks into modular, API-exposed digital ecosystems. Enable and scale Enterprise Business services — including managed SD-WAN, VPN, Broadband, and Hybrid Network offerings; ensure SLA, QoS, and service assurance compliance. More ❯

DC Chargers, and IP networks. Cisco + Alcatel product experience, LAN/WAN and MPLS. Providing first-line field support (24x7/on-call rota), and routine maintenance within SLA targets. Installation + commissioning of Telecoms Network equipment. Complete project documentation and communicate progress. Ensuring Health & Safety and quality compliance when working on site. Working Hours: 9:00 AM More ❯

potential improvements. Acting as an interface between different areas of the business. Lineside support for production enabling blockers & support. Liaising with facilities, maintenance dept to ensure adherence to agreed SLA’s and delivery requirements. Skills Background in manufacturing or production environments (essential). Willingness and ability to handle changes on a day-to-day basis in a timely manner Excellent More ❯

of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating More ❯

of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a More ❯

of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a More ❯