1 to 25 of 41 Contract SLA Jobs in the UK excluding London

will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT … Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods. To provide and receive complex or sensitive information and escalations More ❯

and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS); Working knowledge of ITIL (Services Management (i.e. SLA compliancy)). Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues; Excellent communication and interpersonal skills, with the ability to interact effectively with More ❯

improve production stability.Key Responsibilities:Operational Support:* Provide Level 1.5/Level 2 support for Front Office trading applications, market data platforms, and market connectivity.* Ensure incident resolution within agreed SLA/SLOs.* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.* Perform daily health checks, deployments, and recovery procedures.Incident & Problem Management:* Take ownership of incidents, coordinate resolution across IT More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres More ❯

technical IT infrastructure support * Support hardware issues and fixes (e.g. desktop, laptop printers, mobile) * Communicate effectively with the customer and manage technical queries in line with company standards and SLA's * Prioritise, and resolve technical queries and service requests * Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues Required Skills & Experience * Demonstrable experience More ❯

technical IT infrastructure support* Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)* Communicate effectively with the customer and manage technical queries in line with company standards and SLA's* Prioritise, and resolve technical queries and service requests* Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issuesRequired Skills & Experience* Demonstrable experience working More ❯

standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM More ❯

the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure support and services are fully More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfill your More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems … Despatching all vendors warranty parts back to them ? Maintaining warranty management tool database ? Maintaining SLW Data base tool. (Error-handling) ? Managing the Service Level Agreement. ? Managing all queries within SLA (error handling) ? Using Excel to maintain the reporting for all vendors. ? Maintaining the accuracy on serial number and asset tracking ? Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors ? Working to ensure Personal Performance Targets (PPT) are met. ? Maintain high levels of housekeeping. The Ideal Candidate ? Strong attention to detail ? Ability work under pressure to achieve targets ? Strong experience in warehouse practices ? Ability work as part of a team ? Analytical skills, good numerical ability and good Excel with attention to detail ? Has the More ❯

and external customers as required by telephone and email. Liaise and work with other departments to deliver projects as required Provide cover for other team members within Configuration Meeting SLA Escalating when required Process and Manage Configuration Failures Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers Ensure customer satisfaction by communication and More ❯

working on small project rollouts. Key Responsibilities: Provide second line tech support across windows environments, Office 365, networking and desktop hardware Troubleshoot and resolve escalated service desk tickets within SLA Liaise with clients to ensure clear communication and issue resolution Support onsite work at client locations (Liverpool) Assist with small projects and infrastructure improvemnets Tech stack: Windows server, Office More ❯

in Office 365 and Active Directory. Support SharePoint usage and access controls. Perform IT inductions and 1-1 user training sessions. Log, track, and resolve IT incidents, working to SLA and KPI standards. Configure and maintain devices including laptops, printers, and mobile phones (via Intune). Liaise with 3rd party vendors for equipment repair and procurement. Keep accurate records of More ❯

a clear understanding of the state of the stocks, and identifying ways to optimise inventory control procedures. Ensure that inventories are constantly up to standards Perform support duties within SLA for resolution of Service Requests and incidents. Ensure that whatever hardware is received meets purchase order specifications Create purchase plans, ensuring the availability of stocks when needed and generate Purchase More ❯

response Represent the SOC in meetings, advise on new services, and assess operational impact Stay up to date with emerging threats and vulnerabilities Mentor and manage junior analysts, ensuring SLA compliance What you'll need to succeed Eligibility to undergo security clearance (Hold British Citizenship or Dual Nationality) Strong analytical skills with experience handling large datasets Proven experience working in More ❯

performance and trends Work with other business areas to integrate datasets, enabling automation in report generation and enhancing data analysis Provide daily reports for operational activities, weekly reports on SLA trends, incidents, and ticket distribution, and rolling monthly and quarterly reports with comprehensive performance metrics. Create dashboards that align with agency standards, offering a high-level view of service metrics More ❯

and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking More ❯

fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems … Despatching all vendors warranty parts back to them Maintaining warranty management tool database Maintaining SLW Data base tool. (Error-handling) Managing the Service Level Agreement. Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy on serial number and asset tracking Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors Working to ensure Personal Performance Targets (PPT) are met. Maintain high levels of housekeeping. The Ideal Candidate Strong attention to detail Ability work under pressure to achieve targets Strong experience in warehouse practices Ability work as part of a team Analytical skills, good numerical ability and good Excel with attention to detail Has the More ❯

the Service Now platform, ensuring the capabilities are shared and understood among all internal business stakeholders. Ensuring the demands are delivered and supported in an efficient way according to SLA’s with the support of the 3rd Party ServiceNow Development company. Acting with consultative approach on Service Now platform and ITSM best practices What are we looking for? Degree qualified More ❯

resolve functional issues. Triage and escalate issues across cross-functional teams to ensure timely resolution. Maintain service management standards, including Incident, Problem, Change, and Capacity management. Adhere to defined SLA agreements, shift rotations, and delivery models. Collaborate with SMEs and other stakeholders to ensure a high standard of service continuity. Maintain effective communications between suppliers, OEMs, and business teams. Assist … MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability to work effectively in shift rotations and structured support teams. Experience with cross-team coordination and escalation More ❯

years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

for Chip and Pin, Passbook printers, check book etc preferred. Excellent customer Facing skills and previous use of Customer Call Management systems essential to manage customer calls within to SLA LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment More ❯