24 of 24 Contract SLA Jobs in the UK excluding London

devices. Perform hardware builds, deployments and device replacements. Support printers, peripherals and meeting room technology. Manage tickets through the IT Service Management system, ensuring SLA targets are met. Work closely with infrastructure and project teams to deliver IT improvements. Required Skills & Experience Proven commercial experience in a Desktop Support ...

chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what ...

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

environments. Experience of leading teams, including Service Delivery Managers. Knowledge of working with service management tooling, this client uses ServiceNow. Knowledge of setting up SLA’s/OLA’s. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO9001/ ...

consistency across projects and instances. Define and maintain the platform's data model and schema design, including request types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority ...

portal. Follow ICT Service Desk set procedures for logging and monitoring all support calls. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. Provide remote support to internal and external customers. If requested provide desktop support ...

Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage IT assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support ...

tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks and issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across ...

tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks and issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across ...

Excellent documentation and stakeholder communication skills. Desirable Experience with virtualisation technologies. Exposure to enterprise backup platforms and disaster recovery solutions. Experience working to strict SLA-driven environments. Microsoft or infrastructure-related technical certifications. Experience within highly regulated or secure environments. If you are interested in this role, please feel free ...

agreed Service Acceptance Criteria including operational expenditure budget Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support ...

support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute to SLA, KPI, and underpinning contract development. Identify and manage service-related RAID items, constraints, exclusions, and SPOFs. Define early life support requirements and service readiness activities. Design ...

maintained to current legislative and operational requirements. To support and deputise for the Payroll and Pensions Service Manager in order to ensure that operational SLA's are met. To provide advice and support to the Systems Team in order to develop and maintain the payroll system and to give specialist ...

Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

prioritised ITSM improvement backlog; produce a minimum viable service pack per SaaS (RACI/escalations, vendor engagement routes, runbooks/SOPs, comms templates, SLA/OLA view, request catalogue items where relevant); plan/facilitate 24 tabletop incident exercises with actions tracked; create knowledge/canned responses and produce ServiceNow ...

execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and assuring Quality of delivery at all times ...

Install, commission, test, and troubleshoot telecoms and networking equipment. Support 1st line assurance activities on a 24/7/365 basis, meeting agreed SLA targets. Complete site surveys, risk assessments, project documentation, handover packs, and service records. Monitor progress against delivery plans and escalate risks or issues where required. ...

data, in terms of space allocated to data, access authorizations. Provide third line support to ensure right support. To be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Accurately assess time to complete tasks to ensure operational ...

lineage, data contracts and compliance requirements Working closely with stakeholders to understand data usage, dependencies and impact Ensuring data products meet quality, performance and SLA expectations What Were Looking For Strong experience in data engineering and pipeline development A solid understanding of data modelling, governance and quality frameworks Experience working ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran) Excellent knowledge of routing switching and data networking IP networking ...

continuously improved Lead on service design input into new bids, contracts, and change requests Manage supplier relationships and support contract/service negotiations Ensure SLA/OLA compliance and effective service delivery governance Engage with senior stakeholders and customers across the organisation Promote a strong culture of professionalism, accountability … service delivery environments Proven leadership of service management or senior service delivery teams Strong knowledge of ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working to ISO 9001 and ISO/IEC 20000 standards ITIL 4 Managing Professional (or ITIL V3 Expert with ITIL ...

overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring ...

installation services across Scotland. This is a fully field-based role requiring flexibility to participate in a 24x7x365 support environment while ensuring contractual SLA targets are consistently achieved. The successful candidate will be responsible for delivering installations, fault resolution and maintenance activities across customer sites, whilst ensuring all relevant updates … effectively to the client's Service Support Desk. Field Telecoms Engineer Key Responsibilities Provide first-line assurance support on a 24x7x365 basis, ensuring agreed SLA targets are achieved. Install, commission and support telecoms networks and associated equipment across Scotland. Carry out planned and reactive maintenance activities on customer sites. Monitor ...

term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing … situations through to resolution Must be able to liaise at a high level and be positive, decisive, driven and forward thinking Understand the recruiting SLA's and KPIs and experience in driving a team to achieve. Highly self-motivated and able to self-manage If you receive suspicious outreach claiming ...