SLA Contracts in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 5 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 Jun 2024
Same period 2023 Same period 2022
Rank 89 103 101
Rank change year-on-year +14 -2 +30
Contract jobs citing SLA 481 545 833
As % of all contract jobs advertised in the UK excluding London 2.31% 2.41% 2.73%
As % of the Quality Assurance & Compliance category 16.23% 16.24% 18.74%
Number of daily rates quoted 201 282 523
10th Percentile £150 £133 £122
25th Percentile £200 £164 £160
Median daily rate (50th Percentile) £285 £275 £275
Median % change year-on-year +3.64% - -14.06%
75th Percentile £438 £462 £446
90th Percentile £553 £538 £558
UK median daily rate £339 £298 £375
% change year-on-year +13.87% -20.67% -5.89%
Number of hourly rates quoted 63 57 91
10th Percentile £10.97 £12.80 £10.77
25th Percentile £12.19 £13.29 £12.04
Median hourly rate £13.50 £18.23 £16.11
Median % change year-on-year -25.93% +13.13% +23.92%
75th Percentile £18.00 £38.75 £18.70
90th Percentile £25.75 £47.40 £21.50
UK median hourly rate £14.80 £18.36 £16.50
% change year-on-year -19.40% +11.29% +20.02%

All Quality Assurance and Compliance Skills
UK excluding London

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 2,963 3,355 4,444
As % of all contract IT jobs advertised in the UK excluding London 14.20% 14.86% 14.54%
Number of daily rates quoted 1,712 2,185 3,101
10th Percentile £250 £225 £208
25th Percentile £363 £363 £350
Median daily rate (50th Percentile) £475 £486 £456
Median % change year-on-year -2.26% +6.58% +7.29%
75th Percentile £588 £588 £575
90th Percentile £688 £680 £650
UK median daily rate £510 £525 £520
% change year-on-year -2.86% +0.96% +9.47%
Number of hourly rates quoted 340 194 202
10th Percentile £10.95 £13.16 £11.50
25th Percentile £12.75 £18.02 £14.83
Median hourly rate £19.18 £37.50 £22.00
Median % change year-on-year -48.87% +70.45% +4.76%
75th Percentile £48.75 £63.75 £48.56
90th Percentile £70.00 £77.50 £68.70
UK median hourly rate £23.09 £37.75 £27.73
% change year-on-year -38.83% +36.13% +32.05%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing SLA in the UK excluding London.

Daily rate trend for SLA in the UK excluding London

SLA
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing SLA in the UK excluding London over the 6 months to 5 June 2024.

Daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing SLA in the UK excluding London.

Hourly rate trend for SLA in the UK excluding London

SLA
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing SLA in the UK excluding London over the 6 months to 5 June 2024.

Hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 5 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -6 139 £298 +21.43% 75
North of England +8 124 £493 +40.86% 92
North West +29 96 £525 +16.67% 54
South West +39 66 £275 +57.14% 36
Midlands +15 63 £260 -16.80% 71
West Midlands +10 49 £245 -27.94% 51
Wales +32 32 £135 -50.91% 6
Scotland +54 31 £340 +100.00% 18
Yorkshire -21 27 £450 +80.00% 26
East of England -39 22 £265 -3.64% 42
East Midlands +10 14 £310 +26.53% 20
Northern Ireland +1 5 £368 +94.70% 13
North East +8 1 - - 12
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.57%) Microsoft Exchange
2 13 (2.70%) SharePoint
3 6 (1.25%) Oracle Self-Service HR
3 6 (1.25%) Oracle Workflow
4 3 (0.62%) IIS
4 3 (0.62%) Tomcat
5 2 (0.42%) OpenStack
6 1 (0.21%) Alfresco
6 1 (0.21%) Exchange Server 2007
6 1 (0.21%) Exchange Server 2013
6 1 (0.21%) JBoss
6 1 (0.21%) Red Hat Fuse
6 1 (0.21%) Skype for Business
Applications
1 71 (14.76%) Microsoft Office
2 41 (8.52%) Microsoft Excel
3 19 (3.95%) Microsoft PowerPoint
4 6 (1.25%) Spreadsheet
5 3 (0.62%) Adobe Creative Suite
5 3 (0.62%) MS Visio
6 1 (0.21%) PTC Creo
6 1 (0.21%) Windchill
Business Applications
1 6 (1.25%) Oracle HRMS
1 6 (1.25%) Remedy ITSM
2 1 (0.21%) assyst
Cloud Services
1 64 (13.31%) Microsoft 365
2 20 (4.16%) Azure
3 12 (2.49%) Power Platform
4 11 (2.29%) OneDrive
5 7 (1.46%) AWS
6 6 (1.25%) Entra ID
7 3 (0.62%) Serverless
7 3 (0.62%) WhatsApp
8 2 (0.42%) Azure Functions
8 2 (0.42%) Azure Monitor
8 2 (0.42%) Cloud Computing
8 2 (0.42%) Dynamics 365
9 1 (0.21%) Amazon ECS
9 1 (0.21%) Amazon EKS
9 1 (0.21%) IaaS
9 1 (0.21%) Power Automate
9 1 (0.21%) PowerApps
9 1 (0.21%) Yammer
Communications & Networking
1 34 (7.07%) LAN
2 25 (5.20%) VPN
3 21 (4.37%) Firewall
3 21 (4.37%) WAN
4 15 (3.12%) Remote Desktop
4 15 (3.12%) Wireless
5 12 (2.49%) SAN
5 12 (2.49%) VoIP
5 12 (2.49%) Wi-Fi
6 11 (2.29%) TCP/IP
7 7 (1.46%) DNS
7 7 (1.46%) Internet
7 7 (1.46%) MPLS
7 7 (1.46%) PSTN
8 6 (1.25%) DHCP
8 6 (1.25%) Radio Access Network
9 5 (1.04%) Cisco ASA
9 5 (1.04%) Cisco ISE
9 5 (1.04%) Ethernet
9 5 (1.04%) Network Security
Database & Business Intelligence
1 9 (1.87%) Power BI
2 4 (0.83%) PostgreSQL
3 2 (0.42%) GIS
3 2 (0.42%) Tableau
4 1 (0.21%) Data Warehouse
4 1 (0.21%) InterSystems Cache
4 1 (0.21%) Relational Database
4 1 (0.21%) SQL Server
Development Applications
1 8 (1.66%) JIRA
2 3 (0.62%) Git
2 3 (0.62%) Mocha
3 1 (0.21%) Cypress.io
3 1 (0.21%) GoCD
3 1 (0.21%) Jenkins
3 1 (0.21%) JUnit
3 1 (0.21%) SQL Server Management Studio (SSMS)
3 1 (0.21%) Yeoman
General
1 235 (48.86%) Social Skills
2 75 (15.59%) Analytical Skills
3 59 (12.27%) Finance
4 45 (9.36%) Public Sector
4 45 (9.36%) Telecoms
5 18 (3.74%) Mandarin Language
5 18 (3.74%) Marketing
6 14 (2.91%) Manufacturing
6 14 (2.91%) Retail
7 11 (2.29%) Organisational Skills
7 11 (2.29%) Police
8 10 (2.08%) Electronics
9 9 (1.87%) Presentation Skills
10 8 (1.66%) Legal
11 6 (1.25%) Banking
12 4 (0.83%) Pharmaceutical
13 3 (0.62%) Aerospace
13 3 (0.62%) Front Office
13 3 (0.62%) Law
13 3 (0.62%) Military
Job Titles
1 94 (19.54%) Analyst
2 67 (13.93%) Service Analyst
3 61 (12.68%) Service Desk Analyst
4 51 (10.60%) Support Engineer
5 44 (9.15%) Service Desk Agent
6 28 (5.82%) IT Support
7 27 (5.61%) 1st Line Support
8 22 (4.57%) Lead
9 20 (4.16%) Technical Support
10 18 (3.74%) Network Engineer
11 17 (3.53%) Data Centre Engineer
12 15 (3.12%) 2nd Line Support
12 15 (3.12%) Delivery Manager
12 15 (3.12%) IT Engineer
13 14 (2.91%) Architect
13 14 (2.91%) Network Architect
14 13 (2.70%) Support Analyst
15 12 (2.49%) Desktop Support
15 12 (2.49%) Field Engineer
15 12 (2.49%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 6 (1.25%) .NET
2 4 (0.83%) Jest
2 4 (0.83%) Node.js
2 4 (0.83%) React
2 4 (0.83%) Web Services
3 3 (0.62%) Redux
3 3 (0.62%) Ruby on Rails
4 2 (0.42%) HTML
4 2 (0.42%) Spring Boot
5 1 (0.21%) AngularJS
5 1 (0.21%) Apache Camel
5 1 (0.21%) Elastic Stack
5 1 (0.21%) REST
5 1 (0.21%) RESTful
5 1 (0.21%) SOAP
5 1 (0.21%) Software Packaging
5 1 (0.21%) Spring
5 1 (0.21%) WebRTC
Miscellaneous
1 38 (7.90%) Data Centre
2 20 (4.16%) Management Information System
3 11 (2.29%) CMDB
3 11 (2.29%) Distributed Systems
4 7 (1.46%) Clustering
4 7 (1.46%) Digital Signage
4 7 (1.46%) Driving Licence
4 7 (1.46%) Video Conferencing
5 6 (1.25%) Self-Motivation
6 5 (1.04%) BYOD
6 5 (1.04%) Private Cloud
7 4 (0.83%) CCTV
7 4 (0.83%) Data Protection Act
8 2 (0.42%) Freedom of Information
8 2 (0.42%) NHS
8 2 (0.42%) PKI
8 2 (0.42%) Security Operations Centre
8 2 (0.42%) Security Posture
9 1 (0.21%) Blackberry
9 1 (0.21%) Smartcard
Operating Systems
1 119 (24.74%) Windows
2 48 (9.98%) Windows 10
3 18 (3.74%) Linux
3 18 (3.74%) Windows 7
4 15 (3.12%) Unix
5 14 (2.91%) Apple iOS
6 11 (2.29%) Mac OS
6 11 (2.29%) Windows Server
7 7 (1.46%) Mac OS X
7 7 (1.46%) Red Hat Enterprise Linux
8 6 (1.25%) Solaris
9 5 (1.04%) Android
9 5 (1.04%) Windows Server 2016
10 3 (0.62%) Ubuntu
10 3 (0.62%) Windows Server 2019
Processes & Methodologies
1 169 (35.14%) Problem-Solving
2 146 (30.35%) Customer Service
3 88 (18.30%) ITIL
4 84 (17.46%) Service Delivery
5 38 (7.90%) Continuous Improvement
6 37 (7.69%) Root Cause Analysis
7 36 (7.48%) Project Delivery
7 36 (7.48%) Service Management
8 35 (7.28%) Agile
9 33 (6.86%) Customer Requirements
10 32 (6.65%) Stakeholder Management
11 30 (6.24%) Incident Management
12 28 (5.82%) Coaching
13 25 (5.20%) Time Management
14 23 (4.78%) Business Intelligence
14 23 (4.78%) ITSM
15 22 (4.57%) Change Management
15 22 (4.57%) Line Management
16 19 (3.95%) Customer Experience
17 18 (3.74%) Roadmaps
Programming Languages
1 24 (4.99%) SQL
2 11 (2.29%) PowerShell
3 3 (0.62%) Java
3 3 (0.62%) JavaScript
3 3 (0.62%) Ruby
3 3 (0.62%) VB.NET
4 2 (0.42%) C++
4 2 (0.42%) Kusto Query Language
4 2 (0.42%) Search Processing Language
5 1 (0.21%) Python
5 1 (0.21%) TypeScript
Qualifications
1 163 (33.89%) Security Cleared
2 108 (22.45%) SC Cleared
3 49 (10.19%) Degree
4 43 (8.94%) DV Cleared
5 24 (4.99%) BPSS Clearance
6 23 (4.78%) Cisco Certification
7 16 (3.33%) CCNA
7 16 (3.33%) CCNP
8 11 (2.29%) Microsoft Certification
9 8 (1.66%) ITIL Certification
9 8 (1.66%) MCSE
10 7 (1.46%) RHCE
11 5 (1.04%) CCSA
11 5 (1.04%) Computer Science Degree
11 5 (1.04%) JNCIA
12 4 (0.83%) BC Cleared
12 4 (0.83%) MCSA
13 3 (0.62%) JNCIS
14 2 (0.42%) ISEB Practitioner
14 2 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (2.49%) QA
2 10 (2.08%) Disclosure Scotland
3 5 (1.04%) Accessibility
4 3 (0.62%) ISO 9001
4 3 (0.62%) ISO/IEC 20000
5 2 (0.42%) Data Quality
5 2 (0.42%) GDPR
5 2 (0.42%) NIST
6 1 (0.21%) Cyber Essentials
6 1 (0.21%) ISO/IEC 27001
System Software
1 69 (14.35%) Active Directory
2 18 (3.74%) VMware Infrastructure
3 13 (2.70%) Hyper-V
4 8 (1.66%) Virtual Machines
5 7 (1.46%) KVM
6 5 (1.04%) Virtual Desktop
6 5 (1.04%) vSphere
7 4 (0.83%) Firmware
8 2 (0.42%) Microsoft Virtual Server
8 2 (0.42%) Virtual Servers
9 1 (0.21%) BitLocker
9 1 (0.21%) Docker
9 1 (0.21%) VMware ESXi
Systems Management
1 35 (7.28%) SCCM
2 14 (2.91%) Microsoft Intune
3 5 (1.04%) AirWatch
3 5 (1.04%) Kubernetes
3 5 (1.04%) WSUS
4 4 (0.83%) WhatsUp Gold
5 3 (0.62%) Active Directory Federation Services
5 3 (0.62%) SCOM
5 3 (0.62%) Systems Management Server (SMS)
6 2 (0.42%) Ansible
6 2 (0.42%) OPNET
6 2 (0.42%) SysTrack
6 2 (0.42%) Terraform
7 1 (0.21%) Single Sign-On
Vendors
1 149 (30.98%) Microsoft
2 48 (9.98%) ServiceNow
3 32 (6.65%) Cisco
4 22 (4.57%) VMware
5 18 (3.74%) HP
6 17 (3.53%) Apple
7 14 (2.91%) Dell
8 12 (2.49%) BT
8 12 (2.49%) SAP
9 11 (2.29%) Juniper
10 9 (1.87%) Remedy
11 7 (1.46%) Oracle
11 7 (1.46%) Red Hat
12 6 (1.25%) Palo Alto
13 5 (1.04%) Blue Coat
13 5 (1.04%) CheckPoint
13 5 (1.04%) Computacenter
14 4 (0.83%) BMC
14 4 (0.83%) Cadence
14 4 (0.83%) Huawei