18 of 18 Contract Service Analyst Jobs in the UK excluding London

Service Analyst - Mobile Migration Location: Chester/Hybrid Contract Length: 12 Months initially Daily Rate: From £350.00 (via Umbrella Company) Working Pattern: Monday to Friday, 3 days in the office, standard office hours Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and … detail-oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role in supporting the migration … management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis More ❯

Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline … IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk More ❯

My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract.The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible to reach a … resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM.The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well as ideally a basic understanding of … computer networks, active directory, and group policies to help carry out the upgrade work.They may also be required to assist with other IT project work.* Service Desk Experience* Broad IT Knowledge* Windows 10/11* MDT* SCCM* Basic understanding of Networking/AD/Group policiesThis role is based in Swansea for an initial 6 months, inside IR35, standard More ❯

My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract. The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible to reach … a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM. The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well as ideally a basic … understanding of computer networks, active directory, and group policies to help carry out the upgrade work. They may also be required to assist with other IT project work. Service Desk Experience Broad IT Knowledge Windows 10/11 MDT SCCM Basic understanding of Networking/AD/Group policies This role is based in Swansea for an initial More ❯

Job Title: ICT Service Desk Analyst Location: Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW Hours: Monday – Friday, 08:00–17:00 (No weekends or bank holidays) Rates: PAYE £15.36 per hour | Umbrella £19.57 per hour About the Role: Service Care Solutions are recruiting on behalf of Norfolk & Suffolk Constabularies for an experienced and motivated ICT Service Desk Analyst . This is an exciting opportunity to join a busy service desk team, providing essential first-line support across a dynamic policing environment. Key Responsibilities: Provide a single point of contact for all ICT-related enquiries Deliver telephone, live chat, desk-side, and self-service support Undertake initial incident diagnosis and resolve where possible … SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise with 3rd-party suppliers when needed Support ongoing service development and uphold ITIL best practices Essential Criteria: Proven experience in a call centre or IT support environment Working knowledge of Microsoft Windows and Microsoft Office products Excellent verbal More ❯

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and More ❯

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and More ❯

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to … expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are … you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be … Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating More ❯

Overview Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office for a 12 month FTC. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single … such the successful candidate will have a broad range of technical skills and a proactive attitude willing to make this role their own, as well as a strong customer service mindset and can do attitude. Service Desk Hours of work Mon-Fri 07:0019:00 based in our Chippenham Head Office The 2nd line team primarily work … occasional travel may also be required for site visits or tech bars. How will you contribute? Responsible for providing 2nd level support for operational services in line with the Service Level Agreements Responsible for SOX compliance reporting and auditing Responsible for maintenance/housekeeping of Wincanton user and asset estate Following and enhancing ITIL processes (Event, Problem, Knowledge, Change More ❯

Overview Due to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC. The Service Desk Analyst works in the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT … service requests. Hours of work between are between 7am and 7pm but currently working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30/08:30-17:00 Based in Chippenham Head Office How will you contribute? Provide 1st line IT technical support,taking ownership of the customer Incident or Service Request and see it through … staff in Chippenham, Smart Meeting rooms and Hot Desks Mobile Device and Tablet configuration for Operational Services via SOTI mobi-control Laptop rebuilds if required Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately Create a positive impression of the Service Desk by building a rapport with the customer More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment … We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support … to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows More ❯

Level 1 (L1) – Service Desk Analyst – Amazon Connect & Telephony - Outside IR35 6 month contract Role Summary The L1 Service Desk Analyst serves as the initial point of contact for all Amazon Connect and telephony-related incidents and service requests. This role focuses on basic troubleshooting, incident logging, and routing to appropriate support levels. Key Responsibilities … Respond to and log incidents and service requests related to Amazon Connect and telephony systems. - Perform initial diagnostics for issues such as agent login failures, call routing errors, and device connectivity. - Escalate unresolved issues to L2 or L3 support teams with complete documentation. - Provide timely updates to users and maintain communication throughout the incident lifecycle. - Participate in go-live … Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer Science, or related field. - ITIL Foundation certification preferred. Experience More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and … to deliver support to the NHS and improve people's care. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now … looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying More ❯

SC Cleared Service Desk Analyst 6 Months 250 per day (Inside IR35) Birmingham 5 days per week Shift work - 3 days on 4 days off or 4 days on 3 days off This role is to provide first line IT support expertise to help support the company network of services across the UK. The individual will work as … part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position Responsibilities on the role- Communicate effectively with customers and third parties via telephone, email … and video conference on a daily basis Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate Handle enquiries, complaints and escalations from customers and other stakeholders Able to analyse complex issues and follow established processes and procedures Assign priorities based on ITIL best practice (Impact/Urgency) and More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft More ❯

Business Analyst - Housing Transformation £500/day | Inside IR35 | 3-month rolling contract Hybrid - 1-2 days per week on-site in Central London Local Government | London Salt's Local Government team is working with a London-based council to recruit a Business Analyst to support a major Housing Transformation programme. This isn't a digital BA role. … The council is looking for someone with hands-on experience delivering operational and service improvements across core housing services - particularly repairs, allocations, housing needs, compliance , and data accuracy . You'll play a key role in driving change across frontline services and internal processes, helping to reshape how housing operates at a local level. Key responsibilities: Process mapping of … current ("as-is") and future-state ("to-be") services Requirements gathering - functional and non-functional Supporting service leads to define and implement changes to processes, data, and service models Engaging with stakeholders across housing, property, customer services, and compliance Light-touch project management where required Collaborating closely with operational housing teams and transformation leads What we're looking More ❯