1 to 25 of 76 Contract Service Delivery Jobs in the UK excluding London

Deadline Date: Thursday 17 July 2025 Location: Brussels, BELGIUM Required Start Date: 1 September 2025 Deadline Date: Thursday 17 July 2025 Requirement: Senior Technician (Service Delivery) Location: Brussels, BELGIUM Time On-Site: 100% Not to Exceed Rate: 54 EUR Total Scope of the request (hours): 608 Required Start Date: 1 September 2025 Required Security Clearance: NATO SECRET Duties … discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience; Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager); Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe; Have a … and auxiliary computer equipment; Have a broad knowledge of computer network technology in a Microsoft Windows environment. Desirable Qualifications: Microsoft Certified Desktop Support Technician (MCDST) Certification; ITIL certified in Service Operations; Prior experience of working in an international environment comprising both military and civilian elements More ❯

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and … patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLAs. As this is a customer facing role it is essential for the successful candidate More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

will focus on ensuring continued L3 support for existing HR applications while also offering expert guidance and consultation on CIS Security efforts when required. Objectives: The Personnel Management Application Service is an integrated service which consisting of multiple flavors, which provides software applications for personnel management, ID card management, installation access management, entitlements management; and enables business users … to provide HR and personnel services across NATO (ACO commands, ACT, NCIA).This Statement of Work aims to enhance the support model for NBAC Personnel Management Application Service, focusing on maintaining existing applications while providing support for CIS Security evaluation.The ideal candidate should have: Expertise in COTS application deployment and support Strong background in cloud technologies (Azure/AWS … in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager/Team Leaders instructions. At the end of the project, the Contractor shall provide a Project Closure Report that is summarizing the activities during the period More ❯

Service Transition Manager, SC We are currently looking for an SC Cleared Service Delivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and More ❯

This role will lead, monitor, optimise and continuously improve the delivery of software components so that a Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse, developing software which meets user … Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies Organisational Behaviours/Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered Working collaboratively within and across functions to and thinking commercially … support the delivery of best possible outcomes for our customers on a financially sustainable basis. Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues. Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Training and Qualifications Essential Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design … ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency … reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical More ❯

Project Manager £292.54 - £400 per day Morson are currently recruiting for a Service Delivery Manager to support one of our clients providing sonar services to international navies. The support services provides both a UK and in country support infrastructure built around project leadership, technical services, obsolescence management and technical services. We are looking for either a service delivery manager or hands on project manager experienced within an engineering environment managing escalations and engagement. This role is being offered on an initial 3-month contract, with the possibility of extension. Based within an growing business area, there will also be opportunities of other contract and permanent roles in the future. Based in Templecombe, this is a … can offer the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure More ❯

Contract Type: contract to perm Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring … the consistent delivery of robust, secure, and scalable IT services across the business. This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams … operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset and rebuild of the Microsoft Azure environment to align with More ❯

largest financial institutions headquartered in Japan! This is an exciting opportunity to make an impact in the EMEA Cross-Product FinReg IT Platforms team, where you will drive the delivery of IT solutions that ensure compliance with critical financial regulations. What You'll Do: Lead the analysis, design, and delivery of innovative solutions for the Finance & Risk Regulatory … and prioritising product backlogs in line with Agile methodologies. Oversee sprint planning, execution, and Agile ceremonies while mentoring team members. Key Responsibilities: Develop and evolve the FinReg IT Platforms delivery strategy. Conduct business and technical analyses, designing solutions that meet regulatory imperatives. Ensure timely and budget-compliant delivery of solutions, while managing delivery risks. Maintain RAID log … and production issues log management. Drive service ownership transitions and oversee change management for live systems. What We're Looking For: Proven experience in a technology delivery role within Commercial, Merchant, or Investment Banking. Extensive knowledge of Credit, Market, and Liquidity Risk methodologies, along with experience in regulatory frameworks such as Capital Requirements Directive III, IV, or V. More ❯

responsible for designing and optimising databases, ensuring stability, reliability, and performance. A strong understanding of MI/BI principles will be beneficial as you support the business with project delivery, system enhancements, and issue resolution. This is an excellent opportunity for an experienced SQL Developer looking to expand their skills into Azure. Key Responsibilities Design, develop, and maintain high … quality SQL databases to solve complex business challenges. Identify and recommend improvements, upgrades, and modifications. Collaborate within a service delivery team, reporting to the Head of Application Development. Actively participate in team planning and contribute to continuous improvement efforts. Duties & Tasks Develop, support, and optimise solutions in Microsoft SQL Server, T-SQL, and Reporting Services, ensuring comprehensive documentation. … and project tasks, ensuring timely completion. Communicate progress in daily stand-ups and escalate issues where necessary, identifying solutions to keep projects on track. Build strong relationships within the delivery team. Manage time effectively, prioritise tasks, and adhere to deadlines. Required Skills & Experience Proven experience as an SQL Developer working with T-SQL, SSIS, and SSAS (SQL 2014 and More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar … networks Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

Senior Service Manager/Service Delivery Manager Umbrella Engagement. 3 days on Site in the North West. Most have a strong all round background across multiple Service Management Disciplines - eg Change and Configuration Management. Will also need to have outstanding Communication and Stakeholder skills and have worked across Medium/Large Sized Fast Paced Organisations in … a Service Manager type role - not as a Service Manager delivering Services as a third party. ITIL Accredited - Delivering Services into Business Units Initial 6 month engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds More ❯

Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Change and Configuration or Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience … in Managing Service Management Resources. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our More ❯

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the (url removed) Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and reliability. More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to master's level in relevant subject or equivalent level of experience of working at a … learn Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

or infrastructure analyst role (5+ years) Strong Windows and Linux OS experience — including scripting (PowerShell/Shell) Understanding of database administration and storage planning ITIL Foundation qualification or equivalent service delivery understanding Excellent problem-solving skills and proactive approach to system issues Great communication skills with the ability to liaise with both technical and non-technical stakeholders More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Fixed Term Closing date: Wednesday 23 July 2025 Interview date: Monday 04 August 2025 Reference: ED12871 The University of Bath is seeking an IT Procurement Officer to support the delivery of IT procurement services across the University. About the role This role plays a key part in the day-to-day operations of the IT Procurement team, overseeing the … processing of hardware and software requests, raising purchase orders, and maintaining procurement documentation. The post-holder will manage a small team, ensuring workloads are prioritised effectively and service levels are consistently met. They will also support supplier relationship management, contribute to procurement planning, and ensure compliance with University policies and procedures. The role involves regular use of procurement and … This is a hybrid role, with an expectation of on-campus presence at least three days per week. It offers the opportunity to work in a collaborative environment where service delivery and continuous improvement are valued. The position is offered on a full-time basis to cover maternity from August 2025 until March 2026. For an informal discussion More ❯

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯

analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real … to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a More ❯