Service Delivery Contracts in the UK excluding London

Service Delivery
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 72 70 79
Rank change year-on-year -2 +9 -9
Contract jobs citing Service Delivery 427 569 711
As % of all contract jobs advertised in the UK excluding London 3.28% 2.75% 3.12%
As % of the Processes & Methodologies category 3.61% 3.29% 3.50%
Number of daily rates quoted 240 310 427
10th Percentile £185 £202 £258
25th Percentile £255 £270 £413
Median daily rate (50th Percentile) £408 £463 £540
Median % change year-on-year -11.89% -14.35% +8.00%
75th Percentile £500 £575 £613
90th Percentile £575 £650 £700
UK median daily rate £450 £453 £525
% change year-on-year -0.55% -13.81% +0.96%
Number of hourly rates quoted 70 107 79
10th Percentile £11.60 £13.72 £13.29
25th Percentile £14.84 £14.16 £13.41
Median hourly rate £15.25 £15.00 £19.00
Median % change year-on-year +1.67% -21.05% +39.09%
75th Percentile £18.61 £16.85 £41.88
90th Percentile £25.30 £24.64 £65.00
UK median hourly rate £16.23 £15.00 £19.00
% change year-on-year +8.20% -21.05% +22.58%

All Process and Methodology Skills
UK excluding London

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,812 17,287 20,329
As % of all contract IT jobs advertised in the UK excluding London 90.62% 83.43% 89.22%
Number of daily rates quoted 7,347 10,277 13,944
10th Percentile £235 £250 £260
25th Percentile £375 £375 £400
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +2.56%
75th Percentile £575 £600 £600
90th Percentile £650 £688 £694
UK median daily rate £513 £525 £550
% change year-on-year -2.38% -4.55% +2.33%
Number of hourly rates quoted 855 2,126 1,244
10th Percentile £13.85 £12.41 £10.63
25th Percentile £16.95 £15.39 £15.21
Median hourly rate £25.15 £38.12 £35.00
Median % change year-on-year -34.02% +8.91% +75.00%
75th Percentile £60.06 £61.30 £65.00
90th Percentile £75.00 £72.50 £74.43
UK median hourly rate £27.85 £36.50 £36.77
% change year-on-year -23.70% -0.73% +43.19%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Delivery in the UK excluding London.

Daily rate trend for Service Delivery in the UK excluding London

Service Delivery
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 31 May 2025.

Daily rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the UK excluding London.

Hourly rate trend for Service Delivery in the UK excluding London

Service Delivery
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Delivery in the UK excluding London over the 6 months to 31 May 2025.

Hourly rate histogram for Service Delivery in the UK excluding London

Service Delivery
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -22 88 £400 -27.27% 231
South East +3 87 £449 +12.19% 223
East of England +7 73 £200 -42.86% 80
South West +45 64 £370 -24.49% 85
Midlands +1 58 £435 -5.37% 147
North West +4 54 £414 -26.40% 138
Scotland -8 49 £450 +59.57% 81
Yorkshire -22 30 £400 -23.81% 60
West Midlands +1 29 £450 - 103
East Midlands +11 28 £356 -22.61% 43
Wales - 10 £446 - 27
North East +4 6 - - 35
Channel Islands - 2 £425 - 13
Northern Ireland -13 1 - - 18
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (4.92%) Microsoft Exchange
2 6 (1.41%) SharePoint
3 2 (0.47%) CICS
4 1 (0.23%) WebLogic
Applications
1 54 (12.65%) Microsoft Excel
2 50 (11.71%) Microsoft PowerPoint
3 33 (7.73%) Microsoft Office
4 4 (0.94%) Spreadsheet
5 3 (0.70%) MS Visio
Business Applications
1 9 (2.11%) Remedy ITSM
2 7 (1.64%) Kondor
3 6 (1.41%) iTrent
4 1 (0.23%) NetSuite
4 1 (0.23%) Oracle ERP
4 1 (0.23%) SAP Oil and Gas
4 1 (0.23%) SAP S/4HANA
Cloud Services
1 58 (13.58%) Microsoft 365
2 31 (7.26%) AWS
3 30 (7.03%) Azure
4 19 (4.45%) GCP
5 16 (3.75%) Entra ID
6 10 (2.34%) SaaS
7 8 (1.87%) Amazon CloudWatch
7 8 (1.87%) IaaS
7 8 (1.87%) Serverless
8 7 (1.64%) Amazon S3
8 7 (1.64%) AWS Lambda
9 5 (1.17%) Amazon Glacier
9 5 (1.17%) Amazon Kinesis
9 5 (1.17%) Power Platform
10 4 (0.94%) AWS CloudFormation
11 3 (0.70%) OneDrive
12 2 (0.47%) Microsoft Purview
12 2 (0.47%) OCI
13 1 (0.23%) Power Automate
13 1 (0.23%) PowerApps
Communications & Networking
1 25 (5.85%) Wi-Fi
2 23 (5.39%) Firewall
3 22 (5.15%) VPN
4 14 (3.28%) DNS
5 12 (2.81%) DHCP
6 10 (2.34%) WAN
7 8 (1.87%) Internet
8 7 (1.64%) LAN
8 7 (1.64%) Wireless
9 6 (1.41%) BGP
9 6 (1.41%) IPv4
9 6 (1.41%) OSPF
10 5 (1.17%) MPLS
10 5 (1.17%) SD-WAN
10 5 (1.17%) TCP/IP
11 4 (0.94%) Cisco Firepower
11 4 (0.94%) EIGRP
11 4 (0.94%) Remote Desktop
12 3 (0.70%) iSCSI
12 3 (0.70%) VoIP
Database & Business Intelligence
1 7 (1.64%) DynamoDB
2 5 (1.17%) Power BI
2 5 (1.17%) SQL Server
3 3 (0.70%) Oracle Reports
4 2 (0.47%) Amazon RDS
4 2 (0.47%) Data Warehouse
4 2 (0.47%) DTS
4 2 (0.47%) Easytrieve
4 2 (0.47%) MongoDB
4 2 (0.47%) NoSQL
5 1 (0.23%) BusinessObjects
5 1 (0.23%) Data Lake
5 1 (0.23%) Enterprise Data Warehouse
Development Applications
1 14 (3.28%) JIRA
2 9 (2.11%) Jenkins
3 3 (0.70%) Maven
4 2 (0.47%) Git
4 2 (0.47%) GitLab
4 2 (0.47%) Gradle
5 1 (0.23%) Selenium
5 1 (0.23%) SpecFlow
General
1 175 (40.98%) Social Skills
2 64 (14.99%) Finance
3 59 (13.82%) Public Sector
4 48 (11.24%) Analytical Skills
5 39 (9.13%) Telecoms
6 15 (3.51%) Legal
7 14 (3.28%) Banking
8 12 (2.81%) Manufacturing
9 10 (2.34%) German Language
10 9 (2.11%) Billing
10 9 (2.11%) Electronics
11 8 (1.87%) Marketing
11 8 (1.87%) Presentation Skills
12 7 (1.64%) Inclusion and Diversity
13 6 (1.41%) Influencing Skills
13 6 (1.41%) Law
13 6 (1.41%) Military
14 5 (1.17%) Local Government
15 4 (0.94%) Automotive
15 4 (0.94%) Investment Banking
Job Titles
1 75 (17.56%) Analyst
2 51 (11.94%) Service Manager
3 45 (10.54%) Service Analyst
4 44 (10.30%) Support Engineer
5 36 (8.43%) Service Desk Analyst
6 34 (7.96%) Lead
7 30 (7.03%) Delivery Manager
8 25 (5.85%) IT Support
9 22 (5.15%) Service Delivery Manager
10 21 (4.92%) Architect
10 21 (4.92%) Developer
11 20 (4.68%) Applications Support
12 18 (4.22%) Technical Analyst
12 18 (4.22%) Technical Services Analyst
13 17 (3.98%) Administrator
14 16 (3.75%) IT Manager
15 15 (3.51%) Desktop Support
15 15 (3.51%) IT Engineer
16 14 (3.28%) Applications Engineer
16 14 (3.28%) IT Analyst
Libraries, Frameworks & Software Standards
1 20 (4.68%) CSS
1 20 (4.68%) HTML
2 14 (3.28%) JSON
3 9 (2.11%) REST
3 9 (2.11%) Web Services
3 9 (2.11%) XML
4 8 (1.87%) .NET
5 7 (1.64%) RESTful
6 5 (1.17%) ActiveMQ
6 5 (1.17%) Kafka
7 2 (0.47%) Next.js
7 2 (0.47%) Node.js
7 2 (0.47%) React
7 2 (0.47%) SOAP
8 1 (0.23%) FHIR
8 1 (0.23%) Quarkus
8 1 (0.23%) RabbitMQ
8 1 (0.23%) Spring
8 1 (0.23%) Spring Boot
8 1 (0.23%) X-Windows
Miscellaneous
1 31 (7.26%) Management Information System
2 14 (3.28%) Product Ownership
3 13 (3.04%) EPoS
4 9 (2.11%) CMDB
4 9 (2.11%) Onboarding
5 8 (1.87%) NHS
6 7 (1.64%) Data Centre
6 7 (1.64%) Driving Licence
6 7 (1.64%) SWIFT Messaging Network
7 6 (1.41%) Cloud Native
7 6 (1.41%) Enterprise Software
7 6 (1.41%) Smartphone
8 5 (1.17%) Frameworx
8 5 (1.17%) Public Cloud
8 5 (1.17%) TM Forum
8 5 (1.17%) Virtual Team
9 4 (0.94%) Data Protection Act
10 3 (0.70%) IVR
10 3 (0.70%) Mainframe
10 3 (0.70%) Self-Motivation
Operating Systems
1 54 (12.65%) Windows
2 21 (4.92%) Windows 10
3 16 (3.75%) Linux
4 13 (3.04%) Unix
5 12 (2.81%) Windows Server
6 10 (2.34%) Mac OS
7 4 (0.94%) Android
8 3 (0.70%) Windows Server 2016
9 2 (0.47%) zOS
10 1 (0.23%) CentOS
10 1 (0.23%) Rocky
10 1 (0.23%) Solaris
10 1 (0.23%) Ubuntu
10 1 (0.23%) Windows 7
10 1 (0.23%) Windows Server 2008
Processes & Methodologies
1 155 (36.30%) Problem-Solving
2 154 (36.07%) ITIL
3 141 (33.02%) Customer Service
4 86 (20.14%) Incident Management
5 85 (19.91%) Service Management
6 75 (17.56%) Agile
7 66 (15.46%) ITSM
8 59 (13.82%) Stakeholder Management
9 57 (13.35%) Continuous Improvement
10 49 (11.48%) Mathematics
11 41 (9.60%) Change Management
12 39 (9.13%) Project Management
13 37 (8.67%) Roadmaps
14 28 (6.56%) Collaborative Working
15 27 (6.32%) Risk Management
16 25 (5.85%) Stakeholder Engagement
17 24 (5.62%) Problem Management
18 23 (5.39%) CI/CD
19 22 (5.15%) Coaching
20 21 (4.92%) Mentoring
Programming Languages
1 19 (4.45%) JavaScript
2 13 (3.04%) SQL
3 10 (2.34%) C#
3 10 (2.34%) Java
4 7 (1.64%) Python
5 5 (1.17%) PowerShell
6 2 (0.47%) COBOL
6 2 (0.47%) JCL
7 1 (0.23%) Bash
7 1 (0.23%) Data Analysis Expressions
7 1 (0.23%) R
7 1 (0.23%) T-SQL
Qualifications
1 67 (15.69%) Security Cleared
2 57 (13.35%) Degree
3 53 (12.41%) SC Cleared
4 29 (6.79%) A+ Certification
5 26 (6.09%) Microsoft Certification
6 21 (4.92%) ITIL Certification
6 21 (4.92%) MCSA
7 20 (4.68%) ITIL Foundation Certificate
8 19 (4.45%) DV Cleared
9 12 (2.81%) Azure Certification
9 12 (2.81%) Computer Science Degree
10 7 (1.64%) ACSP
10 7 (1.64%) ACTC
10 7 (1.64%) CCNP
10 7 (1.64%) Cisco Certification
10 7 (1.64%) PMI Certification
10 7 (1.64%) PMP
11 5 (1.17%) Master's Degree
12 4 (0.94%) AWS Certification
12 4 (0.94%) DBS Check
Quality Assurance & Compliance
1 33 (7.73%) SLA
2 17 (3.98%) ISO/IEC 27001
3 6 (1.41%) Data Quality
3 6 (1.41%) GRC
4 5 (1.17%) GDPR
4 5 (1.17%) PMO
5 4 (0.94%) Disclosure Scotland
5 4 (0.94%) QA
6 3 (0.70%) Accessibility
6 3 (0.70%) ISO 22301
7 2 (0.47%) COBIT
7 2 (0.47%) ISO 31000
7 2 (0.47%) NIST
7 2 (0.47%) NIST 800
7 2 (0.47%) Sarbanes-Oxley
8 1 (0.23%) Basel III
8 1 (0.23%) HL7
8 1 (0.23%) ISO/IEC 20000
8 1 (0.23%) P3O
8 1 (0.23%) PCI DSS
System Software
1 67 (15.69%) Active Directory
2 12 (2.81%) Docker
3 10 (2.34%) Virtual Servers
4 4 (0.94%) VMware Infrastructure
5 3 (0.70%) Microsoft Virtual Server
6 1 (0.23%) Firmware
6 1 (0.23%) Hyper-V
6 1 (0.23%) Terminal Services
Systems Management
1 19 (4.45%) Microsoft Intune
2 7 (1.64%) Jamf Pro
2 7 (1.64%) NSN NetAct
3 5 (1.17%) Kubernetes
3 5 (1.17%) SCCM
3 5 (1.17%) Terraform
4 3 (0.70%) FortiGate
5 2 (0.47%) Active Directory Federation Services
5 2 (0.47%) Ansible
5 2 (0.47%) Cisco Prime
5 2 (0.47%) OPNET
5 2 (0.47%) Single Sign-On
6 1 (0.23%) Computer Emergency Response Teams
6 1 (0.23%) Grafana
6 1 (0.23%) Podman
6 1 (0.23%) Prometheus
6 1 (0.23%) Rancher
Vendors
1 125 (29.27%) Microsoft
2 87 (20.37%) ServiceNow
3 39 (9.13%) Citrix
4 21 (4.92%) Cisco
5 17 (3.98%) Google
5 17 (3.98%) SAP
6 15 (3.51%) Apple
7 11 (2.58%) Remedy
8 9 (2.11%) Juniper
8 9 (2.11%) Salesforce
9 7 (1.64%) Bloomberg
9 7 (1.64%) BMC
9 7 (1.64%) Ericsson
9 7 (1.64%) Nokia
9 7 (1.64%) Refinitiv
9 7 (1.64%) Sybase
10 5 (1.17%) Liquidlogic
11 4 (0.94%) Atlassian
11 4 (0.94%) Oracle
11 4 (0.94%) VMware