21 of 21 Contract Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst Duration: 3 Months Location: Manchester Rate: £112.98 per day Start: ASAP IR35 Status: Inside A Service Desk Analyst is required for our higher education client to support both staff and students with critical support by telephone, in-person via the support desk and through their digital platform. You will handle … the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. Experience/Skills required: As the Service Desk Analyst, you will possess previous experience of working in a service desk environment Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked. Communicate effectively in person, on the phone, and via emails. Confident with techniques for identifying, gathering and validating customer needs in the delivery of IT services. Possess an aptitude to solve More ❯

Overview Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office for a 12 month FTC. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as … such the successful candidate will have a broad range of technical skills and a proactive attitude willing to make this role their own, as well as a strong customer service mindset and can do attitude. Service Desk Hours of work Mon-Fri 07:0019:00 based in our Chippenham Head Office The 2nd line team primarily work … occasional travel may also be required for site visits or tech bars. How will you contribute? Responsible for providing 2nd level support for operational services in line with the Service Level Agreements Responsible for SOX compliance reporting and auditing Responsible for maintenance/housekeeping of Wincanton user and asset estate Following and enhancing ITIL processes (Event, Problem, Knowledge, Change More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP … Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You … ll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established More ❯

Service Desk Analyst £188/day Outside of IR-35 Milton Keynes - 3 days per week on site 12 month contract SC Cleared role - can sponsor Overview: Provide first-line technical support, incident resolution, and request fulfilment within a structured service desk environment. Ensure high-quality customer service and effective issue management. Key Responsibilities … resolve incidents or escalate as necessary. Maintain accurate incident records and documentation. Support users with Windows 10/11, M365, Active Directory, Exchange, and remote access tools. Contribute to service improvement and documentation. Essential Skills & Experience: Strong customer service and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity … with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of SLAs and priority classifications. Additional Info: Shift-based role (between 07:00-19:00, Monday to Friday). May include occasional on-call More ❯

Service Desk Analyst/1st Line Support Summer-Browning Associates is currently assisting our client in the Public Sector, who is seeking a Service Desk Analyst for a 12-month assignment. Location: Milton Keynes/Hybrid Working The ideal candidate will hold active SC clearance and have a proven background in IT Service Desk support, along with the following skills and experience: Experience in 1st Line Support, specifically within the Service Desk, Incident, and Request Fulfilment processes, as well as a strong understanding of priority classifications and SLAs. Experience supporting End-User Computing (EUC) and collaborating with 2nd Line teams. Experience in incident triage and resolution. Knowledge of Microsoft More ❯

Overview Due to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC. The Service Desk Analyst works in the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration … of IT service requests. Hours of work between are between 7am and 7pm but currently working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30/08:30-17:00 Based in Chippenham Head Office How will you contribute? Provide 1st line IT technical support,taking ownership of the customer Incident or Service Request and see … staff in Chippenham, Smart Meeting rooms and Hot Desks Mobile Device and Tablet configuration for Operational Services via SOTI mobi-control Laptop rebuilds if required Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately Create a positive impression of the Service Desk by building a rapport with More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused … environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line … technical support to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid More ❯

Network IT is currently recruiting for a Service Desk Analyst, to join our client on a 12 month initial contract, outside IR35. Our client are pivotal in supporting a range of internal and external customers, so youll be contributing to a busy service desk environment, with a collaborative team, who provide an excellent level of … supporting Microsoft technologies, in an ITIL environment, then this will be ideal for you. You must be already SC Cleared, or eligible for SC clearance to be considered. Role: Service Desk Analyst (SC Cleared) Duration: 12 Months Rate: £170 per day Status: Outside IR35 Location: Milton Keynes 3 days per week On call allowance in place if … required! Key skills: Strong background in IT Support/Service Desk Analysis Excellent attitude and customer facing skills, team player and flexible work approach Strong background in supporting Microsoft Technologies: Windows/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow More ❯

Service Desk Analyst Duration - 3 Months initially Location - Manchester Daily Rate - £140-£145 a day IR35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be … the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. What are you looking for in terms of previous experience/skills The Person The successful candidate should: Like talking to people, listening … decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group to More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log More ❯

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and More ❯

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and More ❯

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking … to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are … now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience More ❯

One of Adecco Public Sector's key clients is looking for a number of Service Desk Analysts to join their team for an initial 3 month contract with very likely extensions. To be considered for the role, you will have previous demonstrable IT Service Desk experience. The successful applicant will be required to:- * Provide 1st line … telephone support * Account administration and password resets * Supporting Windows Operating systems * Supporting MS Exchange/Outlook * Active Directory * Supporting bespoke and specialist systems * Log calls on Service Manager call logging system * Receive & log fault call information ensuring all details are accurate and meaningful and correspond to agreed Service Desk procedures These roles will fall in scope for More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

Overview Ref: (phone number removed) Service Desk Analyst/IT Support/Windows/On-site Role Responsibilities Responsibilities will include: Resolve high-priority and complex support cases. Resolve Level 1 and Level 2 incidents and service requests independently. Classify, prioritise, and triage support tickets. Coordinate with remote teams and escalate to infrastructure or application support More ❯

role As a First Line Support, you will be the first point of contact for users experiencing technical issues. You'll manage incoming queries via phone, email, and self-service portals, resolving issues where possible and escalating when necessary. You'll use a range of tools to log, track, and manage incidents, ensuring timely resolution in line with service-level agreements. You'll also contribute to maintaining and updating standard operating procedures and knowledge databases, and support wider service delivery activities. What you'll need to succeed To thrive in this role, you'll need: Experience in a customer-facing IT support role. Strong communication and interpersonal skills. Proficiency in Microsoft Office tools (Word, Excel, Visio, SharePoint More ❯

opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

IT SerivceDesk Analyst Location: London Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including … in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise … and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and More ❯