Service Desk Analyst Contracts in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst daily rate in the UK excluding London is £175 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 131 179 133
Rank change year-on-year +48 -46 +33
Contract jobs requiring a Service Desk Analyst 337 337 603
As % of all contract jobs advertised in the UK excluding London 1.65% 1.43% 1.97%
As % of the Job Titles category 1.79% 1.52% 2.05%
Number of daily rates quoted 130 153 311
10th Percentile £125 £113 £106
25th Percentile £150 £130 £125
Median daily rate (50th Percentile) £175 £160 £150
Median % change year-on-year +9.38% +6.67% +25.00%
75th Percentile £229 £194 £188
90th Percentile £345 £238 £220
UK median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 177 125 186
10th Percentile £12.73 £12.55 £11.75
25th Percentile £14.13 £13.41 £13.25
Median hourly rate £14.80 £15.49 £14.50
Median % change year-on-year -4.45% +6.83% +7.41%
75th Percentile £18.00 £18.50 £16.78
90th Percentile £21.46 £20.56 £20.25
UK median hourly rate £15.56 £15.50 £14.50
% change year-on-year +0.42% +6.86% +7.41%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,847 22,167 29,345
% of contract IT jobs with a recognized job title 92.49% 94.31% 95.77%
Number of daily rates quoted 11,464 15,534 20,562
10th Percentile £213 £225 £200
25th Percentile £363 £399 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,241 1,145 1,448
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.75 £18.03 £14.25
Median hourly rate £40.00 £42.50 £19.52
Median % change year-on-year -5.88% +117.73% +2.74%
75th Percentile £61.30 £65.00 £42.57
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the UK excluding London.

Daily rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 7 May 2024.

Daily rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the UK excluding London.

Hourly rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 7 May 2024.

Hourly rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +9 125 £145 -12.12% 7
South West +50 70 £238 +43.94% 9
North of England +30 65 £165 +7.84% 29
North West +36 42 £210 +44.83% 16
South East +17 30 £156 -16.67% 11
Midlands +9 30 £150 +15.38% 13
Yorkshire +19 23 £150 -7.12% 11
East Midlands +16 15 £160 +39.13% 6
West Midlands +5 15 £150 -6.25% 7
Scotland +20 14 £175 +16.67% 4
Wales +15 3 - - 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 7 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 196 (58.16%) Customer Service
2 116 (34.42%) ITIL
3 110 (32.64%) Windows
3 110 (32.64%) Microsoft 365
4 103 (30.56%) Active Directory
5 101 (29.97%) Problem-Solving
5 101 (29.97%) Social Skills
6 100 (29.67%) Incident Management
7 96 (28.49%) Security Cleared
8 95 (28.19%) Microsoft
9 80 (23.74%) SC Cleared
10 74 (21.96%) ServiceNow
11 62 (18.40%) Windows 10
12 61 (18.10%) SLA
13 59 (17.51%) Citrix
14 51 (15.13%) Microsoft Office
15 48 (14.24%) Microsoft Certification
16 42 (12.46%) Service Delivery
16 42 (12.46%) Wi-Fi
17 41 (12.17%) A+ Certification
17 41 (12.17%) MCSA
17 41 (12.17%) Public Sector
18 37 (10.98%) MCP
19 34 (10.09%) Retail
20 33 (9.79%) Analytical Skills
21 31 (9.20%) Mathematics
22 29 (8.61%) Microsoft Excel
22 29 (8.61%) Microsoft Exchange
22 29 (8.61%) Service Management
23 28 (8.31%) Microsoft PowerPoint

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (8.61%) Microsoft Exchange
2 5 (1.48%) SharePoint
Applications
1 51 (15.13%) Microsoft Office
2 29 (8.61%) Microsoft Excel
3 28 (8.31%) Microsoft PowerPoint
Business Applications
1 4 (1.19%) Remedy ITSM
2 1 (0.30%) assyst
Cloud Services
1 110 (32.64%) Microsoft 365
2 13 (3.86%) Azure
3 8 (2.37%) Entra ID
4 6 (1.78%) WhatsApp
5 4 (1.19%) OneDrive
6 2 (0.59%) Cloud Computing
6 2 (0.59%) Mimecast
7 1 (0.30%) AWS
7 1 (0.30%) Dynamics 365
7 1 (0.30%) IaaS
Communications & Networking
1 42 (12.46%) Wi-Fi
2 11 (3.26%) VPN
3 7 (2.08%) Firewall
4 6 (1.78%) DHCP
4 6 (1.78%) DNS
5 4 (1.19%) Wireless
6 3 (0.89%) Internet
6 3 (0.89%) LAN
6 3 (0.89%) Remote Desktop
6 3 (0.89%) Structured Cabling
6 3 (0.89%) WAN
7 2 (0.59%) TCP/IP
7 2 (0.59%) VoIP
8 1 (0.30%) Broadband
Database & Business Intelligence
1 3 (0.89%) Oracle Reports
General
1 101 (29.97%) Social Skills
2 41 (12.17%) Public Sector
3 34 (10.09%) Retail
4 33 (9.79%) Analytical Skills
5 8 (2.37%) Finance
5 8 (2.37%) Organisational Skills
6 3 (0.89%) Manufacturing
7 2 (0.59%) Aerospace
7 2 (0.59%) Documentation Skills
7 2 (0.59%) Financial Institution
7 2 (0.59%) Law
8 1 (0.30%) Advertising
8 1 (0.30%) Automotive
8 1 (0.30%) French Language
8 1 (0.30%) German Language
8 1 (0.30%) Inclusion and Diversity
8 1 (0.30%) Italian Language
8 1 (0.30%) Pharmaceutical
8 1 (0.30%) Spanish Language
8 1 (0.30%) Telecoms
Miscellaneous
1 22 (6.53%) Management Information System
2 15 (4.45%) NHS
3 3 (0.89%) Self-Motivation
4 2 (0.59%) BYOD
4 2 (0.59%) Hedge funds
4 2 (0.59%) Onboarding
4 2 (0.59%) Video Conferencing
5 1 (0.30%) Analytical Mindset
5 1 (0.30%) Biopharmaceutical
5 1 (0.30%) Blackberry
5 1 (0.30%) Driving Licence
5 1 (0.30%) Enterprise Storage
5 1 (0.30%) iPad
5 1 (0.30%) iPhone
5 1 (0.30%) Life Science
5 1 (0.30%) Product Ownership
5 1 (0.30%) Renewable Energy
Operating Systems
1 110 (32.64%) Windows
2 62 (18.40%) Windows 10
3 7 (2.08%) Windows Server
4 5 (1.48%) Linux
4 5 (1.48%) Unix
4 5 (1.48%) Windows 7
5 4 (1.19%) Apple iOS
6 3 (0.89%) Android
6 3 (0.89%) Windows Server 2012
7 2 (0.59%) Windows Server 2008
7 2 (0.59%) Windows Server 2016
7 2 (0.59%) Windows Server 2019
Processes & Methodologies
1 196 (58.16%) Customer Service
2 116 (34.42%) ITIL
3 101 (29.97%) Problem-Solving
4 100 (29.67%) Incident Management
5 42 (12.46%) Service Delivery
6 31 (9.20%) Mathematics
7 29 (8.61%) Service Management
8 26 (7.72%) Problem Management
9 22 (6.53%) ITSM
10 19 (5.64%) Line Management
11 15 (4.45%) Time Management
12 13 (3.86%) Decision-Making
13 10 (2.97%) Migration
14 6 (1.78%) Agile
14 6 (1.78%) Coaching
14 6 (1.78%) Service Desk Management
15 5 (1.48%) Mentoring
15 5 (1.48%) Mobile Device Management
15 5 (1.48%) Network Monitoring
16 4 (1.19%) User Experience
Programming Languages
1 2 (0.59%) SQL
Qualifications
1 96 (28.49%) Security Cleared
2 80 (23.74%) SC Cleared
3 48 (14.24%) Microsoft Certification
4 41 (12.17%) A+ Certification
4 41 (12.17%) MCSA
5 37 (10.98%) MCP
6 27 (8.01%) DV Cleared
7 25 (7.42%) Degree
8 9 (2.67%) CCNA
8 9 (2.67%) Cisco Certification
9 6 (1.78%) ITIL Foundation Certificate
10 5 (1.48%) ITIL Certification
11 3 (0.89%) BPSS Clearance
11 3 (0.89%) ECDL
12 2 (0.59%) MCSE
12 2 (0.59%) MOS
Quality Assurance & Compliance
1 61 (18.10%) SLA
2 16 (4.75%) Disclosure Scotland
3 2 (0.59%) ISO 9001
3 2 (0.59%) ISO/IEC 20000
3 2 (0.59%) ISO/IEC 27001
System Software
1 103 (30.56%) Active Directory
2 5 (1.48%) BitLocker
3 4 (1.19%) Virtual Desktop
4 2 (0.59%) Terminal Services
4 2 (0.59%) VMware Infrastructure
Systems Management
1 19 (5.64%) SCCM
2 9 (2.67%) Microsoft Intune
3 5 (1.48%) IBM BigFix
3 5 (1.48%) Tivoli
4 2 (0.59%) Jamf Pro
Vendors
1 95 (28.19%) Microsoft
2 74 (21.96%) ServiceNow
3 59 (17.51%) Citrix
4 12 (3.56%) Sun
5 7 (2.08%) Remedy
6 5 (1.48%) Oracle
7 4 (1.19%) Cisco
7 4 (1.19%) NetApp
8 3 (0.89%) Kofax
9 2 (0.59%) BMC
9 2 (0.59%) Dell
9 2 (0.59%) HP
9 2 (0.59%) iManage
9 2 (0.59%) McAfee
9 2 (0.59%) Mitel
9 2 (0.59%) MobileIron
9 2 (0.59%) Sophos
9 2 (0.59%) VMware
10 1 (0.30%) Apple
10 1 (0.30%) Equitrac