1 to 2 of 2 Contract Service Delivery Jobs in Wales

Overview of the role The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for … leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate … Act as a primary customer contact and point of escalation * Produce monthly, quarterly and annual reports for internal and external use * Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management more »

funding limits, resource issues. Assist the Project Manager to re-profile programmes of work with minimum disruption to tenants. Identify risks associated with the delivery of future programmes and develop creative solutions to assist in maintaining performance. Monitor all Stock Condition Surveys, Housing Health and Safety Rating System assessments … divisional performance plans and objectives to ensure compliance, including validation processes, target setting and measuring of programmes/contract completions. Contribute to the future delivery of the Housing Repair Operations (HRO) and Planned Asset Management Strategy (PAMS) departments ensuring continuity of work programmes based on asset data and available … performance. People skills to liaise with a range of groups including contract holders, staff, Elected Members and external organisations. Ability to plan and implement service improvement changes, this will include preparing and presenting reports. Ability to appraise the responsiveness, performance and quality of services provided and contribute towards improving more »