1 of 1 Contract SLA Jobs in Warwick

and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with … queue management within EBS. Analytical mindset with strong attention to detail in identifying performance issues. Excellent communication skills , confident in engaging with stakeholders during incidents. Experience generating and interpreting SLA/KPI metrics. Strong documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem More ❯