Contract SLA Jobs in the West Midlands

2 of 2 Contract SLA Jobs in the West Midlands

Application Specialist

Birmingham, West Midlands, West Midlands (County), United Kingdom
Hays Technology
categorising it and agreeing to sign off by the customer. Monitoring and tracking - Tracking the progress of the incident and keeping the customer informed of progress. Responding within agreed SLA's to all queries and incidents. Achieve a consistent quality of service i.e. hitting targets set. Provide routine advice to customers on the system, products and services. Accurate recording of More ❯
Employment Type: Contract
Posted:

ICT Service Desk Operative

Leamington Spa, Warwickshire, Royal Leamington Spa, United Kingdom
Hays Technology
systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯
Employment Type: Contract
Rate: £16.00/hour 16 p/h Inside IR35
Posted:
SLA
the West Midlands
10th Percentile
£228
25th Percentile
£235
Median
£390
75th Percentile
£475
90th Percentile
£503