2 of 2 Contract SLA Jobs in the West Midlands

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

ensuring an excellent client experience. What will you bring A pride in always delivering an excellent service and an understanding of delivering to SLA's Ability to work well with a variety of Capgemini colleagues e.g. delivery, finance, commercial Ability to multi-task, operate in a busy environment and meet … deadlines (including SLA's) Attention to detail and ability to follow a specified process Flexibility to cover for CDL colleagues (as they will cover for you) and flexibility to - and by exception - work beyond 1730 to return a response on that working day Experience with using MS Office tools (such ...