backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role More ❯
Bedworth, Stockingford, Warwickshire, United Kingdom
SF Recruitment
backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
ARM
customer-specific challenges and threat landscapes. o Collaborate on statements of work (SOWs) and influence product roadmaps. * Service Delivery Assurance o Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. o Implement governance mechanisms and standardised methodologies. o Act as the primary escalation point for complex engagements. o Conduct regular client reviews to identify enhancement opportunities. * Budget More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Hays Technology
categorising it and agreeing to sign off by the customer. Monitoring and tracking - Tracking the progress of the incident and keeping the customer informed of progress. Responding within agreed SLA's to all queries and incidents. Achieve a consistent quality of service i.e. hitting targets set. Provide routine advice to customers on the system, products and services. Accurate recording of More ❯
consistent with the working practices and requirements of those areas. Ensure that third party support is handed over to the operational support teams with clear escalation along with servicelevelagreement pathways and documents. Demonstrate a high ability in using a range of Microsoft Office tools. Act in professional manner with members of the public and patients when visiting clinical More ❯
systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. Be able to communicate at all levels of the organisation including where there may be communication difficulties, either on the More ❯
