9 of 9 Contract SLA Jobs in the West Midlands

Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn - someone who takes real ownership ITIL awareness or certification (desirable ...

description Job responsibilities Provide technical assistance to the Information Department to help ensure that the data warehouse and its processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. To respond to queries regarding data integrity within the departments Data Warehouse and other ...

access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone ...

step. You will be required to identify and resolve customer data issues using the client's core systems, and follow agreed standards, targets, and SLA's, therefor these roles would be ideal for someone with a keen eye for detail, who is adaptable and takes a proactive approach to their ...

step. You will be required to identify and resolve customer data issues using the client's core systems, and follow agreed standards, targets, and SLA's, therefor these roles would be ideal for someone with a keen eye for detail, who is adaptable and takes a proactive approach to their ...

issues promptly. Provide balance sheet management including balance sheet reconciliations and support audit reviews. Create and set up critical business management artefacts within agreed SLA's, including finance system access requests & project code requests. Work closely with internal and external stakeholders and demonstrate effective communication. Continually identify measures to improve ...

issues promptly. Provide balance sheet management including balance sheet reconciliations and support audit reviews. Create and set up critical business management artefacts within agreed SLA's, including finance system access requests & project code requests. Work closely with internal and external stakeholders and demonstrate effective communication. Continually identify measures to improve ...

connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates To provide infrastructure administration functions … utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service Providing daily ticket updates to ensure users are fully updated on updates Move equipment associated with service requests ...

Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Requires Skills: - O&M on BTS/RAN + Microwave experience. - Ability to climb at heights. - Vendor Equipment experience: Huawei, Ericsson ERS, Nokia ...