4 of 4 Contract SLA Jobs in the West Midlands

room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment Desirable Skills Experience with ...

Prioritised consistently using agreed Client approaches o Tracked through remediation or formal risk acceptance Validate, track and monitor: o Remediation timelines and SLA adherence o Handling of high risk vulnerabilities, exceptions and waivers Identify risks relating to: o Incomplete asset coverage o Obsolescent, Legacy or non-patchable systems Evidence & Assurance ...

oversight of TUPE and workforce transition activity. Ensuring data, systems and digital platforms are ready to support new and transitioning services. Establishing effective KPI, SLA and performance frameworks from contract inception. Leading assurance and governance reporting for senior stakeholders. Working closely with suppliers and partners to drive accountability and successful ...

closure. Log work requests accurately within the Maximo CAFM system. Allocate jobs to engineers or subcontractors. Monitor open jobs and chase updates to ensure SLA compliance. Schedule engineers and subcontractors appropriately. Close completed work orders accurately. Proactively manage jobs at risk of SLA failure. Administration Produce regular operational and compliance ...