SLA Contracts in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 3 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 67 75 109
Rank change year-on-year +8 +34 -15
Contract jobs citing SLA 48 57 65
As % of all contract jobs advertised in the West Midlands 2.48% 2.53% 1.81%
As % of the Quality Assurance & Compliance category 16.33% 15.32% 12.31%
Number of daily rates quoted 22 29 35
10th Percentile £156 £145 £108
25th Percentile £202 £160 £133
Median daily rate (50th Percentile) £245 £325 £370
Median % change year-on-year -24.62% -12.16% +68.18%
75th Percentile £438 £575 £513
90th Percentile £507 £588 £800
England median daily rate £330 £298 £327
% change year-on-year +10.92% -8.95% -12.87%
Number of hourly rates quoted 12 4 6
10th Percentile £13.02 - £11.50
25th Percentile £13.18 £12.50 £12.54
Median hourly rate £13.50 £15.75 £14.83
Median % change year-on-year -14.29% +6.20% -4.32%
75th Percentile £14.13 £19.87 £19.38
90th Percentile £14.68 £21.88 £20.00
England median hourly rate £14.70 £18.36 £16.50
% change year-on-year -19.95% +11.29% +18.79%

All Quality Assurance and Compliance Skills
West Midlands

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 294 372 528
As % of all contract IT jobs advertised in the West Midlands 15.20% 16.54% 14.69%
Number of daily rates quoted 200 233 365
10th Percentile £258 £263 £275
25th Percentile £347 £355 £369
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +15.15%
75th Percentile £614 £588 £575
90th Percentile £790 £679 £700
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 30 16 6
10th Percentile £12.81 £11.75 £11.50
25th Percentile £13.25 £13.40 £12.54
Median hourly rate £14.60 £27.32 £14.83
Median % change year-on-year -46.55% +84.19% -5.84%
75th Percentile £49.73 £28.75 £19.38
90th Percentile £58.75 £30.00 £20.00
England median hourly rate £23.80 £42.50 £27.50
% change year-on-year -44.00% +54.55% +30.95%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing SLA in the West Midlands.

Daily rate trend for SLA in the West Midlands

SLA
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing SLA in the West Midlands over the 6 months to 3 June 2024.

Daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing SLA in the West Midlands.

Hourly rate trend for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +10 14 £231 -56.98% 13
Warwickshire +8 13 £425 -24.44% 9
Solihull -17 6 £163 -58.06% 5
Staffordshire +12 3 - - 12
Worcestershire +6 2 £198 - 4
Shropshire -8 2 £117 -31.18%
Tipton - 2 £313 -
Coventry +5 1 £213 -3.41% 7
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.42%) Oracle Self-Service HR
1 5 (10.42%) Oracle Workflow
2 1 (2.08%) Microsoft Exchange
Applications
1 12 (25.00%) Microsoft Office
2 7 (14.58%) Microsoft Excel
3 4 (8.33%) Spreadsheet
4 2 (4.17%) Microsoft PowerPoint
Business Applications
1 5 (10.42%) Oracle HRMS
Cloud Services
1 9 (18.75%) Microsoft 365
2 4 (8.33%) Power Platform
3 3 (6.25%) Azure
4 2 (4.17%) Azure Functions
4 2 (4.17%) Azure Monitor
4 2 (4.17%) Dynamics 365
4 2 (4.17%) OneDrive
4 2 (4.17%) Serverless
Communications & Networking
1 7 (14.58%) MPLS
1 7 (14.58%) WAN
2 6 (12.50%) Internet
3 5 (10.42%) VPN
4 4 (8.33%) Ethernet
5 3 (6.25%) ADSL
5 3 (6.25%) BGP
5 3 (6.25%) Cisco IOS
5 3 (6.25%) IPsec
5 3 (6.25%) Junos
5 3 (6.25%) LAN
5 3 (6.25%) PSTN
5 3 (6.25%) Wireless
6 2 (4.17%) Remote Desktop
6 2 (4.17%) Wi-Fi
7 1 (2.08%) DWDM
7 1 (2.08%) SDH
7 1 (2.08%) SONET
Database & Business Intelligence
1 2 (4.17%) Power BI
2 1 (2.08%) Data Warehouse
2 1 (2.08%) InterSystems Cache
General
1 26 (54.17%) Social Skills
2 11 (22.92%) Analytical Skills
3 6 (12.50%) Finance
4 4 (8.33%) Telecoms
5 3 (6.25%) Electronics
5 3 (6.25%) Fire and Rescue
5 3 (6.25%) Police
5 3 (6.25%) Public Sector
6 2 (4.17%) Manufacturing
6 2 (4.17%) Organisational Skills
7 1 (2.08%) Back Office
7 1 (2.08%) Financial Institution
Job Titles
1 6 (12.50%) Lead
2 4 (8.33%) Analyst
2 4 (8.33%) Coordinator
2 4 (8.33%) Oracle Specialist
3 3 (6.25%) Architect
3 3 (6.25%) Data Steward
3 3 (6.25%) Network Architect
3 3 (6.25%) Project Coordinator
3 3 (6.25%) Service Analyst
3 3 (6.25%) Service Desk Analyst
3 3 (6.25%) Team Leader
4 2 (4.17%) Applications Support
4 2 (4.17%) Desktop Engineer
4 2 (4.17%) Hardware Engineer
4 2 (4.17%) Hardware Support Engineer
4 2 (4.17%) IT Analyst
4 2 (4.17%) Junior
4 2 (4.17%) Junior Desktop Engineer
4 2 (4.17%) Support Analyst
4 2 (4.17%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (6.25%) .NET
1 3 (6.25%) Ruby on Rails
Miscellaneous
1 3 (6.25%) CCTV
2 2 (4.17%) Management Information System
3 1 (2.08%) Analytical Mindset
3 1 (2.08%) Hedge funds
3 1 (2.08%) NHS
3 1 (2.08%) PDA
Operating Systems
1 9 (18.75%) Windows
2 3 (6.25%) Windows 10
3 2 (4.17%) Mac OS
4 1 (2.08%) Android
4 1 (2.08%) Windows Server
Processes & Methodologies
1 17 (35.42%) Customer Service
2 16 (33.33%) ITIL
3 10 (20.83%) Problem-Solving
4 9 (18.75%) Workflow
5 7 (14.58%) Business Intelligence
5 7 (14.58%) Ticket Management
6 6 (12.50%) Problem Management
7 5 (10.42%) Service Delivery
8 4 (8.33%) Change Control
8 4 (8.33%) Change Management
8 4 (8.33%) CRM
8 4 (8.33%) Order Management
8 4 (8.33%) Process Improvement
8 4 (8.33%) Stakeholder Management
9 3 (6.25%) Data Entry
9 3 (6.25%) Defect Management
9 3 (6.25%) Requirements Gathering
9 3 (6.25%) Service Delivery Management
9 3 (6.25%) Stakeholder and Relationship Management
9 3 (6.25%) Supplier Relationship Management
Programming Languages
1 7 (14.58%) SQL
2 3 (6.25%) Ruby
3 2 (4.17%) PowerShell
Qualifications
1 8 (16.67%) Security Cleared
2 5 (10.42%) BPSS Clearance
3 4 (8.33%) BC Cleared
3 4 (8.33%) SC Cleared
4 3 (6.25%) CCNA
4 3 (6.25%) CCNP
4 3 (6.25%) Cisco Certification
4 3 (6.25%) JNCIS
5 2 (4.17%) Degree
5 2 (4.17%) Dell Certification
5 2 (4.17%) ITIL Certification
5 2 (4.17%) MCSE
5 2 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 3 (6.25%) QA
System Software
1 5 (10.42%) Active Directory
2 2 (4.17%) Virtual Desktop
Systems Management
1 2 (4.17%) SCCM
1 2 (4.17%) SysTrack
2 1 (2.08%) SCOM
Vendors
1 15 (31.25%) Microsoft
2 8 (16.67%) Cisco
3 5 (10.42%) Oracle
4 4 (8.33%) SAP
5 3 (6.25%) BT
5 3 (6.25%) Citrix
5 3 (6.25%) Juniper
5 3 (6.25%) Openreach
5 3 (6.25%) ServiceNow
6 2 (4.17%) Apple
6 2 (4.17%) Dell
6 2 (4.17%) Fujitsu
6 2 (4.17%) HP
6 2 (4.17%) Laserfiche
6 2 (4.17%) New Relic
6 2 (4.17%) OpenAI
6 2 (4.17%) Sun
7 1 (2.08%) Ivanti
7 1 (2.08%) NetApp
7 1 (2.08%) VMware