2 of 2 Contract Service Analyst Jobs in the West Midlands

Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you’ll ensure … changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you’ll do: Manage end-to-end Service Design & Transition activities … across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking More ❯

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three … IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support … escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used More ❯