8 of 8 Remote Contract Incident Management Jobs

About the Role As the ICT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the company's service desk. This includes managing incident resolution, implementing effective KPIs and SLAs, and ensuring the team delivers a seamless IT support experience to all users. Key responsibilities of the IT Service Desk Manager role include … IT Service Desk Manager role will have: Significant experience in an IT service or support function, with a proven track record of managing service desk operations Excellent knowledge of incident management, change management, and ITIL best practices Strong analytical and problem-solving skills to identify and address service desk challenges Exceptional communication and interpersonal abilities to liaise … with stakeholders at all levels A degree in IT, Business Management, or a related field, or equivalent industry experience Important - This service desk is 24/7 so some evening/night/weekend shifts may be required. If you're ready to take on a rewarding challenge and contribute to the success of this dynamic company, we encourage More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability … to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven ability to manage critical situations calmly and professionally. Salary: £90,000 - £120,000 (PAYE) Location: Remote role - 2/3 times a month onsite near Feltham, UK (Expenses paid for customer site visits) Contract Duration: 12 Months (with potential extension) If you're ready More ❯

s Client is recruiting for a ICT Service Desk Manager on a 3 month contract. This role will require some evening and weekend work. Main Responsibilities Provide Service Desk Management support. Perform GAP analysis on the ICT Service Desk. Use experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests. Key Skills Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. Significant experience of working in an ICT service or support function with proven ability of managing service desk functions. Experience of incident management across varying More ❯

Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service, ensuring compliance with stringent KPIs and SLAs. Key Responsibilities * System Monitoring: Continuously monitor Oracle HCM production services … using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in … and implement improvements to monitoring processes and tools to enhance efficiency and reliability. * Training & Support: Provide guidance and training to team members on monitoring tools and best practices for incident management. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as More ❯

skills for collaboration and documentation. Effective team player, supporting Senior Developers. Expertise in UiPath Orchestrator, Blue Prism Control Room, or Automation Anywhere Control Room. Proficient in monitoring tools and incident management. Knowledge of governance and compliance standards. Troubleshoot and resolve technical issues, provide L2/L3 support. Optimise bot performance and automation processes. LA International is a HMG approved More ❯

My client is currently seeking an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/supporting OSC in previous engagements. … The role will be fully remote, and incorporates AD HOC working arrangements. Key skills Strong experience surrounding Oracle Service Cloud and incident application Extensive experience using/supporting Oracle Service Cloud in previous engagements Strong Technical and hands on capability with Oracle Service Cloud Ability to understand a business and understand how the clients OSC is used to support … the general running of the organisation Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues Ability to apply and run system updates Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review Not interested?! Do you know anyone that might be? Refer More ❯

My client is currently seeking an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/supporting OSC in previous engagements. … The role will be fully remote, and incorporates AD HOC working arrangements. Key skills Strong experience surrounding Oracle Service Cloud and incident application Extensive experience using/supporting Oracle Service Cloud in previous engagements Strong Technical and hands on capability with Oracle Service Cloud Ability to understand a business and understand how the clients OSC is used to support … the general running of the organisation Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues Ability to apply and run system updates Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review Not interested?! Do you know anyone that might be? Refer More ❯

Identify Risks: Use appropriate tools and systems to identify risks and issues with the resource allocation profile, flagging concerns to the relevant control and/or Area Engineering manager. Incident Management: Collaborate with relevant departments to manage incidents in your assigned area, ensuring compliance with Service Level Agreements (SLAs). Maximise Efficiency: Deploy field resources effectively to ensure More ❯