17 of 17 Remote/Hybrid Contract Incident Management Jobs

assess, optimize, and improve an existing xMatters environment. The ideal candidate will have strong hands-on expertise in xMatters administration, workflow development, enterprise incident management, and system integrations. The role focuses on improving platform reliability, identifying configuration and operational gaps, strengthening documentation, and transferring knowledge to the internal … failure. Review and optimize integrations with ServiceNow and Microsoft Teams. Develop and improve automated workflows, alerting, escalation paths, and notification mechanisms. Support enterprise Incident Management and Major Incident Management processes. Recommend and implement approved improvements to platform configuration and administration. Establish operational standards, governance practices ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential ...

seeking a Teamcenter Application Support & Incident Analyst to support the day-to-day operation, triage, investigation and resolution of incidents relating to the Teamcenter PLM environment. The role will work closely with engineering, IT, business users, and third-party support partners to ensure issues are assessed, prioritised, investigated … resolved efficiently, while maintaining strong user communication throughout the incident lifecycle. The ideal candidate will have hands-on experience supporting Teamcenter in a production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure ...

interface between the managed Security Operations Centre (SOC) provider, internal security teams, and wider business stakeholders. The successful contractor will support security monitoring, incident management, threat analysis, and the ongoing improvement of security operations processes. This is an excellent opportunity for a hands-on security professional with strong … alerts and escalations from the managed SOC provider. Investigate, triage, and track security incidents through to resolution. Support the investigation, containment, remediation, and post-incident review of security events. Analyse threat intelligence and provide contextual insight into threats relevant to the organisation. Assess security risks associated with new applications ...

Role: Cyber Incident Manager Duration: 5 Months Location: UK Remote Day Rate: £500 Inside IR35 Active SC clearance required due to project restrictions Overview We are seeking an experienced Cyber Incident Manager to join a high-profile programme supporting a secure government environment. The successful candidate will lead … coordination, management, and resolution of cyber security incidents, ensuring rapid response, stakeholder engagement, and continuous service improvement. This role requires a proactive individual with strong communication skills, experience managing complex cyber incidents, and the ability to operate effectively within secure and highly regulated environments. Key Responsibilities Lead ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

Responsibilities Deliver and maintain secure, resilient infrastructure and platform services Champion security best practices across infrastructure design, configuration, and operations Support infrastructure hardening, vulnerability management, monitoring, and incident response activities Implement and maintain Infrastructure as Code solutions Collaborate with engineering, architecture, and security teams to improve platform reliability … security posture Provide expert guidance on secure environments, configuration management, and identity and access management Drive automation and continuous improvement initiatives across infrastructure services Ensure solutions align with security standards, compliance requirements, and industry best practice Essential Skills & Experience Strong Linux administration and engineering experience Proven experience with ...

standards, governance and technical assurance processes. - Leading engineering strategy, roadmaps and service modernisation initiatives. - Owning platform reliability, operational resilience and service performance. - Leading major incident response and supporting critical 24/7 services. - Managing technical risks, dependencies and architectural decisions. - Coordinating delivery across engineering, development, operations and supplier teams. … pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management ...

Server and other legacy databases. You'll be responsible for ensuring database platforms remain secure, resilient and high-performing through proactive monitoring, incident management, backup and recovery activities, upgrades and platform maintenance. Key Responsibilities Administration and support of enterprise database platforms, primarily Oracle. Database monitoring, performance optimisation … capacity management. Backup, recovery and disaster recovery management using RMAN. Incident investigation and resolution across production environments. Database patching, upgrades and infrastructure changes. Supporting automation and operational improvement initiatives. Assisting with database migrations and cloud transformation projects. Working closely with infrastructure, application and security teams. Participation ...

modernization programme. You will serve as the technical lead overseeing mission-critical database platforms, driving cloud modernization, automating infrastructure, and handling major incident escalations. Key Requirements Core Oracle: Strong production experience with Oracle 12c/19c on Linux and AIX. High Availability & DR: Deep expertise in Oracle … RMAN backup/recovery, alongside migration tooling (Data Pump, GoldenGate, ZDM). Security & Governance: Implementation of TDE, TLS encryption, and secure cloud network segregation. Incident Management: Proven ability to lead incident triage and provide out-of-hours support when required. Role Requirements Based on-site 3 days ...

HR. System Ownership & Architecture: Maintain end-to-end service health, lead deployment/operations, reduce system risks via clear documentation, and guide technical architecture. Incident Management & Quality: Oversee live production incident response, conduct postmortems, maintain high code standards, and participate in on-call rotations as needed. Continuous ...

best practice and improving engineering standards across delivery teams Implementing SRE principles including observability, monitoring, SLIs/SLOs and platform reliability Supporting production environments, incident management and continuous service improvements Mentoring engineers and acting as a technical leader within agile delivery teams Leveraging AI-assisted engineering tools ...

purpose. Experience defining acceptance criteria, supporting testing/UAT and documenting requirements, issues and decisions Cyber Security Risk, Security Assurance, Controls Testing, GRC, Vulnerability Management Assess control design, Endpoint security, Cloud, Identity, Secure Development, Third-Party risk, Incident Management Desirable: CISSP, CISM, CRISC, CISA, ISO 27001 Lead … APIs, Power BI or data quality controls. Experience with Azure, AWS or GCP security controls. Experience with security data platforms, knowledge graphs, exposure management platforms or PAI. The contract opportunity for a Cyber Security Risk & Assurance SME will be on a 6-month rolling basis, with a hybrid/ ...

. Lead a team of Senior Engineers, providing specialist technical advice, resolving complex issues and supporting effective service delivery. . Act as a major incident manager and escalation point for service-related incidents, coordinating investigation and resolution. . Maintain operational relationships with suppliers, ensuring services and products meet industry … Delivery . Proven experience designing, developing and supporting infrastructure services. . Experience leading engineers and providing expert guidance on complex technical issues. . Strong incident management, troubleshooting and escalation-handling skills. . Ability to collaborate with senior stakeholders, technical teams and external suppliers. . Experience identifying technical risks ...