12 of 12 Remote Contract Incident Management Jobs

Operational Incident Manager £500pd Inside IR35 10 days per month required on site - Locations: London, Cardiff or Manchester ASAP Start emagine is a high-end professional services consultancy and solutions firm specializing in providing business and technology services to the financial services sector. We power progress, solve challenges, and … positive and equitable working environment with our consultants and colleagues, stemming from our core values: Confident, Dedicated, Responsible, Genuine. We are seeking an experienced Incident Manager with a retail banking background to help strengthen our incident management function, which requires immediate enhancements. In this role, you will … be responsible for overseeing operational events and risks, managing high-severity incidents, and leading post-incident reviews. The emphasis will be on hands-on problem-solving rather than strategic planning, ensuring incidents are efficiently resolved while documenting outcomes and driving continuous improvements within the organization. Key Responsibilities: Manage and More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

release pipelines - CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology … recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

Job Title: SOC Lead Location: Hybrid (3 days in office ) About the Role We are seeking a highly skilled SOC Lead to oversee cyber incident response, threat intelligence, and vulnerability management for a leading organization. This role will act as a trusted advisor to senior leadership, ensuring a … structured and effective response to cyber incidents while driving improvements in incident management processes. Key Responsibilities Lead and coordinate responses to significant cyber incidents, ensuring effective and timely resolution. Act as a subject matter expert, advising senior leadership on business impacts and risk mitigation strategies. Develop and implement … cyber incident containment plans and remediation strategies. Oversee incident investigations, reporting, and documentation to drive continuous improvement. Collaborate with Threat Intelligence and Incident Response teams to monitor and respond to emerging threats. Ensure effective vulnerability management, prioritizing risks and coordinating remediation efforts. Provide regular technical and More ❯

Incident Communications Manager Location: London Work Pattern: Hybrid - 2 days on site Rate: Outside IR35 Role Purpose: You will be managing the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business and client's business and analysing incidents and problems, identify … You'll communicate and work proactively with wider business stakeholders and managing expectations, ensuring strong customer relationship is kept. Role Responsibilities: Develop the Business Incident operation. Organise support and other resources during major incidents to reach resolution as quickly as possible. Bridge calls and manage communications with internal and … external stakeholders. Proactively identify potential problems and resolve them before they have an impact on the business. Work closely with the Change and Release Management team to ensure changes have been raised to resolve incidents and known errors and that the impact of changes are fully understood. Work closely More ❯

Landlord Relationship Specialist Fixed-term contract - 12 months Reading - Hybrid-working The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the … providers and build positive relationships that support MBNL outcomes Play a lead role in logging and coordinating resolution of property "incidents" in a central incident management tool (Remedy). Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees … looking for: Strong relationship building and negotiation skills with an ability to collaborate effectively Experience of successful complex query handling Excellent time and caseload management Appreciation and understanding of data, processes and complex eco systems Nice to have: Previous Property/Site Access experience Experience and knowledge of telecoms More ❯

Site Access Negotiator Fixed-term contract - 12 months Reading - Hybrid-working The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the … providers and build positive relationships that support MBNL outcomes Play a lead role in logging and coordinating resolution of property "incidents" in a central incident management tool (Remedy). Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees … Access experience Strong relationship building and negotiation skills with an ability to collaborate effectively Experience of successful complex query handling Excellent time and caseload management Appreciation and understanding of data, processes and complex eco systems To apply for the Site Access Negotiator please send your CV to (url removed More ❯

Jira and Confluence projects/spaces and users. Design and implement bespoke Jira projects to support business needs. Integrate Jira with ServiceNow for strategic incident management. Perform performance tuning and optimisation. Collaborate with users in an agile environment to understand and meet their needs. Essential Skills: Expert-level knowledge More ❯

UKG Pro Workforce Management (Kronos) SME - 12 months - £450/day Inside IR35 - Hybrid 3dpw London Key Responsibilities: Support and carry out system integrations, upgrades and enhancements Provide technical support and support with any issues Train end users Documentation (incident management, analysis, best practice etc) Troubleshoot UKG … WFH processes experience and good understanding of the solution SAP HR experience (nice to have) as well as passport application knowledge UKG Pro Workforce Management (Kronos) SME - 12 months - £450/day Inside IR35 - Hybrid 3dpw London bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. More ❯

to streamline migration, testing, validation, and operations (Infrastructure-as-Code). Architect scalable, observable systems tailored for Kubernetes. Enhance monitoring, logging, alerting, and lead incident responses during migrations. Solve complex technical challenges and optimize migration workflows. Mentor engineers and collaborate closely across technical and product teams. Skills & Experience Strong … software engineering and SRE background. Expertise in Java and Kubernetes in production environments. Proven success leading large-scale service migrations. Solid experience in observability, incident management, and infrastructure automation. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a More ❯

security, and system administration. * Excellent communication and interpersonal skills. * Ability to work independently and collaboratively in a team. Desired Skills: * Experience with mobile device management (MDM) solutions for Apple devices. * Knowledge of ITIL or other IT service management frameworks. * Experience supporting colleagues in diverse environments, including home setups. … Previous use of ServiceNow for incident management. * Familiarity with Smart Phone technology, particularly iPhone and related applications. What You'll Do: * Provide advanced 1st line support for macOS, applications, and hardware, including peripherals. * Deliver outstanding customer service and technical assistance. * Troubleshoot and resolve complex technical issues related to macOS More ❯