Incident Management Contracts with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 25 June 2024, comparing them to the same period in the previous two years.

6 months to
25 Jun 2024
Same period 2023 Same period 2022
Rank 184 164 230
Rank change year-on-year -20 +66 +24
Contract jobs citing Incident Management 166 353 536
As % of all contract jobs with a WFH option 1.13% 1.48% 1.22%
As % of the Processes & Methodologies category 1.29% 1.65% 1.34%
Number of daily rates quoted 102 252 397
10th Percentile £313 £251 £213
25th Percentile £425 £425 £356
Median daily rate (50th Percentile) £505 £525 £475
Median % change year-on-year -3.81% +10.53% -
75th Percentile £576 £650 £575
90th Percentile £650 £750 £675
UK median daily rate £500 £500 £475
% change year-on-year - +5.26% +5.56%
Number of hourly rates quoted 8 2 25
10th Percentile £26.55 £19.77 -
25th Percentile £29.34 £25.85 £18.75
Median hourly rate £40.00 £36.61 £21.50
Median % change year-on-year +9.26% +70.28% +72.00%
75th Percentile £67.00 £47.99 £26.12
90th Percentile £72.90 £54.45 £49.00
UK median hourly rate £16.23 £19.81 £16.25
% change year-on-year -18.07% +21.91% +1.56%

All Process and Methodology Skills
Work from Home

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 12,871 21,399 39,942
As % of all contract jobs with a WFH option 87.23% 89.63% 91.07%
Number of daily rates quoted 8,673 15,206 29,099
10th Percentile £325 £363 £363
25th Percentile £425 £450 £438
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +5.42%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 572 495 518
10th Percentile £15.02 £18.49 £14.96
25th Percentile £24.00 £25.75 £20.75
Median hourly rate £43.00 £52.13 £40.00
Median % change year-on-year -17.51% +30.33% +66.67%
75th Percentile £60.00 £67.50 £60.00
90th Percentile £74.95 £78.45 £72.50
UK median hourly rate £37.00 £35.65 £26.00
% change year-on-year +3.79% +37.12% +13.04%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Incident Management.

Incident Management daily rate for jobs with a WFH option

Incident Management
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Incident Management over the 6 months to 25 June 2024.

Incident Management daily rate histogram for jobs with a WFH option

Incident Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Incident Management.

Incident Management hourly rate for jobs with a WFH option

Incident Management
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Incident Management over the 6 months to 25 June 2024.

Incident Management hourly rate histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.82%) Microsoft Exchange
2 7 (4.22%) Confluence
3 4 (2.41%) Apache
3 4 (2.41%) nginx
4 3 (1.81%) JBoss
4 3 (1.81%) Tomcat
5 2 (1.20%) SharePoint
6 1 (0.60%) Blackberry Enterprise Server
6 1 (0.60%) Oracle Application Server
6 1 (0.60%) WebLogic
Applications
1 5 (3.01%) Microsoft Office
2 1 (0.60%) Microsoft Excel
2 1 (0.60%) Microsoft PowerPoint
Business Applications
1 5 (3.01%) Salesforce CRM
2 3 (1.81%) Temenos T24
3 2 (1.20%) SAP S/4HANA
4 1 (0.60%) Remedy ITSM
4 1 (0.60%) SAP SD
4 1 (0.60%) SAP SM
Cloud Services
1 24 (14.46%) Azure
2 11 (6.63%) AWS
3 8 (4.82%) Azure DevOps
3 8 (4.82%) Microsoft 365
4 7 (4.22%) Serverless
5 6 (3.61%) Amazon CloudWatch
6 5 (3.01%) Amazon S3
6 5 (3.01%) AWS CloudFormation
6 5 (3.01%) AWS Lambda
6 5 (3.01%) AWS Step Functions
6 5 (3.01%) Dynamics 365
6 5 (3.01%) Oracle Service Cloud
7 4 (2.41%) OCI
8 3 (1.81%) Power Platform
9 2 (1.20%) Azure Data Factory
9 2 (1.20%) Azure Functions
9 2 (1.20%) Azure Logic Apps
9 2 (1.20%) Azure Service Bus
9 2 (1.20%) PowerApps
10 1 (0.60%) GitHub Actions
Communications & Networking
1 16 (9.64%) Firewall
2 12 (7.23%) DNS
3 9 (5.42%) Network Security
4 7 (4.22%) DHCP
5 6 (3.61%) TCP/IP
5 6 (3.61%) VPN
6 5 (3.01%) SCCP
6 5 (3.01%) tcpdump
7 4 (2.41%) Cisco ASA
7 4 (2.41%) Intrusion Detection
7 4 (2.41%) LAN
7 4 (2.41%) WAN
7 4 (2.41%) Wireshark
8 3 (1.81%) Cisco ISE
8 3 (1.81%) Wireless
9 2 (1.20%) HTTP
10 1 (0.60%) MGCP
10 1 (0.60%) SAN
10 1 (0.60%) SSL
10 1 (0.60%) VoIP
Database & Business Intelligence
1 5 (3.01%) DynamoDB
1 5 (3.01%) SQL Server
2 4 (2.41%) Apache Hive
2 4 (2.41%) Hadoop
2 4 (2.41%) Tableau
3 3 (1.81%) PostgreSQL
3 3 (1.81%) RDBMS
3 3 (1.81%) Relational Database
4 2 (1.20%) Azure SQL Database
5 1 (0.60%) MariaDB
5 1 (0.60%) MySQL
5 1 (0.60%) Oracle Database 12c
5 1 (0.60%) Oracle Reports
5 1 (0.60%) Power BI
5 1 (0.60%) SAP HANA
Development Applications
1 10 (6.02%) JIRA
2 5 (3.01%) CircleCI
3 4 (2.41%) IDA Disassembler
3 4 (2.41%) Jenkins
4 3 (1.81%) Git
5 1 (0.60%) Artifactory
5 1 (0.60%) GitLab
5 1 (0.60%) Oracle Forms
5 1 (0.60%) Sonatype Nexus
General
1 46 (27.71%) Social Skills
2 36 (21.69%) Finance
3 31 (18.67%) Public Sector
4 19 (11.45%) Analytical Skills
5 13 (7.83%) Telecoms
6 5 (3.01%) Manufacturing
7 4 (2.41%) Influencing Skills
7 4 (2.41%) Legal
8 3 (1.81%) Organisational Skills
8 3 (1.81%) Presentation Skills
9 2 (1.20%) Aviation
9 2 (1.20%) Banking
9 2 (1.20%) Inclusion and Diversity
10 1 (0.60%) Aerospace
10 1 (0.60%) Electronics
10 1 (0.60%) French Language
10 1 (0.60%) Marketing
10 1 (0.60%) Military
10 1 (0.60%) Retail
Job Titles
1 29 (17.47%) Senior
2 28 (16.87%) Analyst
3 13 (7.83%) Incident Manager
4 12 (7.23%) Service Manager
5 10 (6.02%) Consultant
5 10 (6.02%) Service Analyst
6 9 (5.42%) Service Desk Analyst
7 8 (4.82%) Developer
7 8 (4.82%) Senior Analyst
8 7 (4.22%) Applications Support
8 7 (4.22%) Network Engineer
8 7 (4.22%) Problem Manager
8 7 (4.22%) Security Analyst
9 6 (3.61%) Cybersecurity Analyst
9 6 (3.61%) Support Engineer
10 5 (3.01%) IT Analyst
10 5 (3.01%) Operations Engineer
10 5 (3.01%) Senior Cybersecurity Analyst
10 5 (3.01%) Senior Security Analyst
10 5 (3.01%) Software Engineer
Libraries, Frameworks & Software Standards
1 7 (4.22%) Elastic Stack
2 5 (3.01%) Node.js
2 5 (3.01%) RESTful
3 4 (2.41%) .NET
3 4 (2.41%) Middleware
3 4 (2.41%) OLE
4 3 (1.81%) IBM Integration Bus
4 3 (1.81%) XML
5 2 (1.20%) .NET Framework
5 2 (1.20%) CSS
5 2 (1.20%) FIX Protocol
5 2 (1.20%) REST
6 1 (0.60%) EDI
6 1 (0.60%) IDoc
6 1 (0.60%) LAMP
6 1 (0.60%) LAPP Stack
6 1 (0.60%) LEMP Stack
6 1 (0.60%) SAP TM
6 1 (0.60%) SOAP
6 1 (0.60%) Web Services
Miscellaneous
1 21 (12.65%) Management Information System
2 15 (9.04%) Cyber Kill Chain
3 9 (5.42%) Cyber Threat
4 8 (4.82%) Cyber Defence
5 6 (3.61%) PKI
6 5 (3.01%) Legacy Systems
6 5 (3.01%) Self-Motivation
7 4 (2.41%) CMDB
7 4 (2.41%) YARA
8 3 (1.81%) Data Protection Act
8 3 (1.81%) Operational Technology
8 3 (1.81%) Security Operations Centre
9 2 (1.20%) Clustering
9 2 (1.20%) CSOC
9 2 (1.20%) Data Centre
9 2 (1.20%) Equities
9 2 (1.20%) Onboarding
9 2 (1.20%) Product Ownership
10 1 (0.60%) Blackberry
10 1 (0.60%) Video Conferencing
Operating Systems
1 18 (10.84%) Linux
1 18 (10.84%) Windows
2 5 (3.01%) Windows Server
3 4 (2.41%) Apple iOS
3 4 (2.41%) Red Hat Enterprise Linux
3 4 (2.41%) Unix
4 3 (1.81%) Android
5 1 (0.60%) Windows Server 2016
5 1 (0.60%) Windows Server 2019
Processes & Methodologies
1 55 (33.13%) ITIL
2 40 (24.10%) Service Management
3 35 (21.08%) Problem Management
4 31 (18.67%) Change Management
5 29 (17.47%) Cybersecurity
6 27 (16.27%) Agile
7 25 (15.06%) Problem-Solving
8 23 (13.86%) Continuous Improvement
8 23 (13.86%) Information Security
9 22 (13.25%) ITSM
9 22 (13.25%) SIEM
10 21 (12.65%) Root Cause Analysis
11 20 (12.05%) Use Case
12 19 (11.45%) Incident Response
13 16 (9.64%) CRM
13 16 (9.64%) Vulnerability Management
14 14 (8.43%) DevOps
15 13 (7.83%) Case Management
15 13 (7.83%) Mentoring
15 13 (7.83%) MITRE ATT&CK
Programming Languages
1 12 (7.23%) Python
2 11 (6.63%) SQL
3 10 (6.02%) JavaScript
4 6 (3.61%) PowerShell
5 4 (2.41%) C#
5 4 (2.41%) Shell Script
6 3 (1.81%) Bash
6 3 (1.81%) Java
6 3 (1.81%) Perl
7 2 (1.20%) MATLAB
7 2 (1.20%) VB.NET
7 2 (1.20%) VBA
8 1 (0.60%) Bicep
8 1 (0.60%) Ruby
Qualifications
1 46 (27.71%) Security Cleared
2 29 (17.47%) SC Cleared
3 14 (8.43%) DV Cleared
4 11 (6.63%) Cisco Certification
5 10 (6.02%) CCNP
5 10 (6.02%) Degree
6 7 (4.22%) CCIE
7 6 (3.61%) ITIL Certification
7 6 (3.61%) ITIL Foundation Certificate
8 5 (3.01%) CISSP
9 4 (2.41%) BPSS Clearance
9 4 (2.41%) CLAS
9 4 (2.41%) ISO 27001 Lead Auditor
9 4 (2.41%) ISO 27001 Lead Implementer
10 3 (1.81%) CCSA
10 3 (1.81%) Computer Science Degree
10 3 (1.81%) JNCIA
11 1 (0.60%) MCTS
11 1 (0.60%) Microsoft Certification
11 1 (0.60%) Server+ Certification
Quality Assurance & Compliance
1 12 (7.23%) NIST
2 10 (6.02%) ISO/IEC 27001
3 8 (4.82%) NIST 800
4 7 (4.22%) SLA
5 5 (3.01%) GDPR
5 5 (3.01%) HMG Security Policy Framework
6 4 (2.41%) Disclosure Scotland
7 1 (0.60%) NEBOSH
7 1 (0.60%) Sarbanes-Oxley
System Software
1 14 (8.43%) Active Directory
2 4 (2.41%) Snort
3 3 (1.81%) BitLocker
4 2 (1.20%) Virtual Desktop
5 1 (0.60%) Docker
5 1 (0.60%) Postfix
Systems Management
1 14 (8.43%) Ansible
2 10 (6.02%) Kibana
3 6 (3.61%) logstash
4 4 (2.41%) Terraform
5 2 (1.20%) Kubernetes
5 2 (1.20%) Microsoft Clustering
5 2 (1.20%) Microsoft Intune
5 2 (1.20%) Single Sign-On
6 1 (0.60%) Dell DRAC
6 1 (0.60%) Enterprise Manager Cloud Control
6 1 (0.60%) Jamf Pro
6 1 (0.60%) Nessus
6 1 (0.60%) Oracle Enterprise Manager
6 1 (0.60%) Progress Chef
6 1 (0.60%) Prometheus
6 1 (0.60%) Puppet
6 1 (0.60%) SCCM
6 1 (0.60%) SCOM
Vendors
1 37 (22.29%) Microsoft
2 15 (9.04%) ServiceNow
3 13 (7.83%) Cisco
3 13 (7.83%) Splunk
4 10 (6.02%) CheckPoint
5 9 (5.42%) Oracle
6 7 (4.22%) F5
6 7 (4.22%) Fortinet
6 7 (4.22%) SolarWinds
7 6 (3.61%) Tanium
8 5 (3.01%) Salesforce
9 4 (2.41%) BT
9 4 (2.41%) Freshdesk
9 4 (2.41%) Google
10 3 (1.81%) Blue Coat
10 3 (1.81%) IBM
10 3 (1.81%) Juniper
10 3 (1.81%) Palo Alto
10 3 (1.81%) Red Hat
10 3 (1.81%) Temenos