Alexander Mann Solutions - Public Sector Resourcing
different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ … implementation of observability tooling. Desirable: Defence/Public Sector experience. Site Reliability Engineering experience. Experience of live service support. Experience and understanding of capacity management, availability management, incidentmanagement and change management. If this role sounds like something that you would be interested in, please click more »
Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients … IncidentManagement processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any more »
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Hays
infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incidentmanagement experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »
Employment Type: Contract, Work From Home
Rate: £450.0 - £500.0 per day + Up to £500 Per day
high service availability, able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incidentmanagement, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of SRE ethos and more »
at a leading financial institution located in Brussels. Deliver comprehensive Data Privacy & Ethics (DPE) services and data governance support, including risk assessments, advisory services, incidentmanagement, training, and regulatory compliance, ensuring adherence to data standards and protection. Essential Skills & Experience: Fluency in Dutch or French, and English Minimum … analytics-rich field 3-5 years in Data Governance Proficiency in Microsoft Office, ARIS, Archer eGRC, Rally-Agile, SharePoint Experience in risk assessment/management; compliance or audit-valued Familiarity with global data protection and privacy principles (GDPR) Strong analytical and reporting prowess Business Experience: Cross-functional collaboration Business …/functional analysis in an enterprise setting Change management acumen Banking and finance industry background preferred Communication & Personal Skills: Exceptional communication and influence Analytical and synthetic thinking Self-starter with autonomy Committed, pragmatic, and focused (The candidate must be able to write documents and have interactive meetings in the more »
support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incidentmanagement processes and progressing prescribed change requests to completion. more »
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Project People
for a L3 Network Engineer to provide network engineering support of the LAN and WAN across all security domains The role will primarily involve incidentmanagement on our client's live system, on incidents that have been escalated from 1/2nd line resources that are often remotely more »
or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in … delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement … problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Incidentmanagement - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures or more »
contract basis. We are looking for a 3rd line Core Application support Engineer to maintain a complex secure solution. The role will primarily involve incidentmanagement on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional … for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills : * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V more »
a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incidentmanagement tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incidentmanagement) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »
Didcot, Oxfordshire, United Kingdom Hybrid / WFH Options
Hays Technology
infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incidentmanagement experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »
and embrace failure. Proven ability to work successfully with colleagues and clients in high-pressure situations. Positive attitude and customer focus with excellent time management skills. Willingness to share knowledge and build a supportive culture. Ability and willingness to research best practices, adjust as appropriate and implement within a …/DevSecOps principals and concepts such as CI/CD and IaC. Experience of SRE environments and processes specifically in the areas of availability, incidentmanagement and monitoring. Excellent analytical and problem-solving skills. Effective communication skills, both written and verbal. Ability to work well in high-pressure … situations. Experience using Azure Monitor, App insights and KQL or similar tooling. Experience writing runbooks, and implementation plans and adopting incidentmanagement best practices. Strong understanding of environment architecture and release management as part of the software development lifecycle. Experience using SolarWinds or similar tooling. Knowledge of more »
and embrace failure. Proven ability to work successfully with colleagues and clients in high-pressure situations. Positive attitude and customer focus with excellent time management skills. Willingness to share knowledge and build a supportive culture. Ability and willingness to research best practices, adjust as appropriate and implement within a …/DevSecOps principals and concepts such as CI/CD and IaC. Experience of SRE environments and processes specifically in the areas of availability, incidentmanagement and monitoring. Excellent analytical and problem-solving skills. Effective communication skills, both written and verbal. Ability to work well in high-pressure … situations. Experience using Azure Monitor, App insights and KQL or similar tooling. Experience writing runbooks, and implementation plans and adopting incidentmanagement best practices. Strong understanding of environment architecture and release management as part of the software development lifecycle. Experience using SolarWinds or similar tooling. Knowledge of more »