25 of 25 Remote/Hybrid Contract Service Management Jobs

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex … high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. ...

Service Desk Manager 2 days onsite £300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting … management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level ...

Service Desk Support (1st Line Support) Swindon (Hybrid working) - 6-12 Month FTC Band C - £27,756 It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. About the Role: This role operates within …/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of business systems and services. The role applies defined processes, tools and procedures to ensure timely and effective resolution of incidents and service requests, providing a high-quality customer ...

Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working … closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … Strong problem-solving mindset Ability to work both independently and as part of a team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS ...

Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service disruption … driving continual service improvement, and delivering high-quality reporting and analysis. Working closely with technical teams and stakeholders, you will play a key role in ensuring service resilience and operational excellence. Key Responsibilities Lead and coordinate the response to major incidents, ensuring rapid restoration of services and minimal ...

Role: Service Designer Day rate: £600 - £650.00 Per Day (Inside IR35 via Umbrella) Duration: Initial 6 months Location: Remote working with travel to the Midlands as required We are currently recruiting for an accomplished Service Designer on a contract basis for a large scale financial services organisation based … West Midlands. We are looking for an experienced Service Designer to work on one of clients largest programmes of work. You will have a knowledge of defining and managing technology asset and configuration information for hardware, software, and services. If you have experience working on a data centre project ...

Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will … continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding ...

Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will … continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding ...

role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...

Opportunity Working within a specialist infrastructure function, you will be responsible for maintaining and enhancing hybrid server and cloud platforms, ensuring high levels of service availability, security and performance. You will provide third-line technical expertise across Microsoft Azure, Microsoft 365, server and storage technologies, while supporting infrastructure design … cloud adoption initiatives and technology improvement programmes. The role requires close collaboration with security, networking and information management teams to ensure infrastructure services meet both operational and security requirements. This role is predominantly remote, with travel to Lincolnshire expected a couple of times per month for team collaboration, project ...

currently seeking a Quality Manager to join their team in London on a fixed term contract. Key Responsibilities: Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements … Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews ...

support for the Official PNL application across all EMEA locations during business hours and on-call rotation. Diagnose, troubleshoot and resolve incidents/service requests; own their end-to-end closure and post-mortem reporting. Application Migration Migration of application from one platform to another. Acquiring new servers, licenses … software for smoother operations. Validate connectivity, performance and security controls. Submit, review and approve firewall rule changes required for new servers or services. Obsolescence Management Maintain an up-to-date inventory of all hardware/software assets supporting the PNL environment. Develop and execute a de-commissioning roadmap ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. …/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build standards (hardening, baseline configuration, secure management access) and remediating configuration drift. End-to-end vulnerability management: scoping, authenticated scanning enablement, triage/prioritisation, remediation, re-test/verification ...

Service Desk Analyst | £150 | Inside IR35 PAYE | 3 Months | Onsite/Hybrid We’re recruiting for a Service Desk Analyst for a 3-Month contract role. This position will be vital in supporting our clients Self-Service Password Reset rollout. This position is determined as Inside IR35 … weeks, with flexibility on Hybrid working 1-2 days per week following training. Key Requirements Confident following documented processes and procedures to resolve common service desk queries Strong and verbal communication skills when assisting users with password reset issues Accurate ticket logging and updating within service management ...

operation of Palantir platforms and associated MLOps services, ensuring availability, performance and a strong user experience. Establish and run service management processes including incident, problem and change management, supported by clear documentation and runbooks. Define and embed standard MLOps patterns covering model development, deployment, monitoring and lifecycle …/CD, automation, monitoring and model governance. Experience working closely with security, risk and governance teams to evidence controls and support audits. Confident stakeholder management skills, able to balance delivery speed, cost and risk across technical and non technical teams. A service owner mindset with a focus ...

secure, repeatable and scalable network solutions. Configure, implement and test network services and infrastructure. Support wider system integration and testing activities. Work closely with Service Management teams to investigate and resolve technical issues. Participate in technical workshops and stakeholder meetings, presenting and justifying proposed solutions where required. Provide … knowledge transfer to support operational teams. Contribute to strategic network infrastructure planning and continuous improvement initiatives. Monitor network performance and analyse traffic to maintain service reliability, security and operational effectiveness. Essential Skills & Experience Demonstrable network engineering experience operating at CCNP level or above . Strong network monitoring and traffic ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts ...

establishment of cyber profession standards with HR/L&D.Timely access to SL stakeholders, systems, repositories, and tooling (e.g., policy library, LMS, phishing platform, service management/SIEM, PMO data). Availability of policy owners and project managers for reviews and attestations. SL will provide required clearances, facilities ...

terms of driving change to test approaches, including the introduction of new suppliers whilst delivery is in progress Extensive experience in IT Testing & Service management or application support, preferably in financial services or payments Strong knowledge of Payments, SWIFT, ISO 20022 messaging, and real-time payment systems Previous ...