1 to 25 of 26 Remote/Hybrid Contract Service Management Jobs

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

sick leave cover Key responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business … priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management ...

Atlassian/JSM Consultant (SC Cleared) *Remote* Role: Atlassian/JSM Consultant (SC Cleared) Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £500 - £600 per day (Inside IR35) Duration: 6-12 Months (likely extension) Location: Fully Remote Security … Consultant (SC Cleared) We are seeking an experienced Atlassian/JSM Consultant to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service solutions, improving operational processes, and enabling teams through smart ...

Service Analyst Location: Dunstable - Hybrid, 3 days office/2 days home Duration: 2 months initial contract Pay Rate: £250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their … biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams ...

services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation … operating systems across physical and virtual infrastructure. Support and manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working … across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience ...

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background … Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver measurable … procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve ...

environment. This role is ideal for someone who combines strong project coordination skills with a solid understanding of End User Computing (EUC), application lifecycle management, and endpoint technologies. You will work closely with technical teams, project managers, and stakeholders to coordinate remediation activities, track progress, manage risks, and help … opportunities, and help shape ways of working as the programme evolves. Key Responsibilities Coordinate workstation and application End-of-Life (EOL) and End-of-Service (EOS) remediation activities. Support the planning, tracking, and delivery of remediation workstreams across multiple applications and technologies. Maintain project documentation, action trackers, RAID logs ...

critical role in simplifying ways of working, improving employee and manager experiences, strengthening data quality and controls, and enabling greater automation and self-service through the upcoming SAP SuccessFactors transformation. This will be a 12 month fixed term contract. Key Responsibilities Include: HR Shared Services Leadership & Service Delivery … Lead the global HR Shared Services team to deliver efficient, accurate and compliant support across the employee lifecycle. Ensure service levels, controls and operational performance remain effective throughout a period of organisational transformation. Establish and embed service management disciplines, including service catalogue ownership, escalation management ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

About the Role We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements. Key Responsibilities Lead architecture and solution design activities across ServiceNow ITOM implementations. Define technical architecture ...

supporting a major Defence programme within a multi-supplier (SIAM) environment, working as part of the Operational Integrator (OI) function to onboard new service providers into an established security operating model. Your new role As a Cyber Security Consultant specialising in Process Alignment and Supplier Onboarding, you will play … integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured supplier onboarding ...

delivery aspects of the digital estate throughout its lifecycle, including the development, migration, enhancement, deployment, and retirement of services across the following areas: - Service Management - Service Deployment and Release - System Implementation Establish and document technical requirements for the client's digital platforms, including systems operating within highly ...

Opportunity Working within a specialist infrastructure function, you will be responsible for maintaining and enhancing hybrid server and cloud platforms, ensuring high levels of service availability, security and performance. You will provide third-line technical expertise across Microsoft Azure, Microsoft 365, server and storage technologies, while supporting infrastructure design … cloud adoption initiatives and technology improvement programmes. The role requires close collaboration with security, networking and information management teams to ensure infrastructure services meet both operational and security requirements. This role is predominantly remote, with travel to Lincolnshire expected a couple of times per month for team collaboration, project ...

National The Opportunity We are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment. This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping … delivery of scalable, secure, and maintainable solutions. Key Responsibilities Lead architecture and solution design activities for ServiceNow ITOM implementations. Define technical architecture across: Discovery Service Mapping Event Management Cloud Discovery CMDB Provide governance and technical assurance across delivery teams. Design integrations between ServiceNow and enterprise monitoring and infrastructure ...

application upgrades, changes and releases Leading application projects, implementations and replacements Coordinating testing and UAT Managing application incidents and escalations Maintaining application documentation and service information Supporting audits, governance and assurance activities Supporting cyber security assessments and incident response Ensuring applications are secure, reliable and fit for purpose Working … point of contact for SAP-related issues and escalations About you We are looking for someone with strong experience in applications management within a technical or complex organisation. You should have experience with: Business and enterprise applications SAP Application support and service management Third-party suppliers ...

Configuration Specialist Rate: £500 per day Contract Length: 6 Months IR35 Status: Outside IR35 Location: Fully Remote A leading organisation undergoing a significant IT Service Management transformation is seeking an experienced HALO ITSM Configuration Specialist to join their programme team on an initial 6 month contract. This … expert who can engage with stakeholders, gather requirements, design solutions and configure services within HALO ITSM. You will play a key role in delivering service improvements across multiple business departments. The Role As the HALO ITSM Configuration Specialist, you will be the go to expert for assigned departments, working ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

role As a Wintel Engineer, you will be responsible for the administration, maintenance and support of Microsoft-based infrastructure, ensuring platform stability, security compliance, service availability and the successful delivery of infrastructure changes. Key responsibilities Administer and support Windows Server environments across physical, virtual and Azure platforms. Support … Configuration Manager, Operations Manager and Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance ...

much more than a traditional BAU support position. You'll act as a senior technical escalation point while contributing to infrastructure design, automation, service improvement and project delivery . What you'll be doing Providing 3rd line infrastructure support across a complex IT environment Supporting and maintaining cloud … capacity Supporting infrastructure projects, upgrades and improvements Contributing to Disaster Recovery and Business Continuity Working within an ITIL/ITSM environment, ensuring SLAs and service standards are maintained Producing and maintaining technical documentation Acting as a senior technical point of contact and providing guidance to other engineers What ...

Engineering & Cloud Migrations Implement network designs provided by Global Network Architecture teams. Execute enterprise rollouts for Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE) architecture. 4. Network Security & Compliance Execute lifecycle patching, firmware updates, and vulnerability remediation across all network hardware. Conduct automated and manual configuration … governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL Foundation Certification in IT Service Management. Benefits Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank ...

controls, risk and resilience. Key Responsibilities Shape and deliver the organisation's Technology and Operational Resilience strategy Work closely with senior Technology, Cyber and Service Management leadership Identify resilience gaps, weaknesses and areas for improvement Use incident and operational data to drive control and resilience improvements Develop … technology risk, controls, governance and resilience Experience identifying and addressing operational and technology resilience gaps Knowledge of DORA and similar regulatory requirements Strong stakeholder management skills, with experience working with senior technology leadership ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. ...

Integration Specialist | Atlassian | Jira |12-Month Contract | Inside IR35 | remote UK We're looking for a hands-on Jira Service Management and Integration Specialist to join a well-funded, mission-driven organisation scaling up its operational tech stack. You'll take the lead on JSM architecture and integrations … Proven track record integrating JSM with CRMs (HubSpot preferred) or custom backend systems, including retries, error handling and sync patterns Experience supporting customer-facing service teams (portals, email ingestion, notifications) Comfortable translating messy real-world processes into clean platform design Strong communicator, equally at home with developers ...

need to enjoy teaching as much as designing. Governance alignment: Joining technical assurance up with data governance, information security, data protection, legal, risk and service management so there is one proportionate review route rather than several. Priority deliverables: are the enterprise AI target architecture, a scalable agent architecture … public sector, charity or similarly governance-heavy environment is useful What this is not: hands-on build or production operation of AI solutions, programme management, procurement ownership, production support or detailed design of every use case. This is a role for an architect, not a delivery engineer. Interviews ...