1 to 25 of 29 Remote Contract Service Management Jobs

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs … required act independently within appropriate policies, procedures and guidelines, deciding when it is necessary to refer to their manager. The role will be responsible for the correct and appropriate management and resolution of calls assigned to them. Clearly defined targets and objectives will be managed through regular 1:1s and reviews As the role is mobile, you must have More ❯

ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation … of a user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/… Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial More ❯

REQUIRED: SALESFORCE ARCHITECT DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE LOCATION: FULLY REMOTE Required skills: Expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Platform Proven experience in designing and implementing large-scale Salesforce implementations Strong understanding of Salesforce architecture, including data modeling, security, and integration Experience with DevOps tools such as ADO, Git, and Bitbucket … tasks and deadlines Nice to have skills: Experience with Salesforce Lightning and Experience Cloud Knowledge of data analytics and reporting tools such as Tableau Experience with identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications More ❯

365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

and services are adequately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal and dependent external organizations) Main … duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic … planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for all technical changes, coordinating releases and interdependencies. Work closely with Agile(scrum) teams and change managers to define release schedules, align resources (internal and external More ❯

and services are adequately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal and dependent external organizations) Main … duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic … planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for all technical changes, coordinating releases and interdependencies. Work closely with Agile(scrum) teams and change managers to define release schedules, align resources (internal and external More ❯

and services are adequately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal and dependent external organizations) Main … duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic … planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for all technical changes, coordinating releases and interdependencies. Work closely with Agile(scrum) teams and change managers to define release schedules, align resources (internal and external More ❯

and services are adequately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal and dependent external organizations) Main … duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic … planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for all technical changes, coordinating releases and interdependencies. Work closely with Agile(scrum) teams and change managers to define release schedules, align resources (internal and external More ❯

data from a variety of sources and integrating into Operation, Security and Business processes and tools to help strengthen their cybersecurity posture. Key Responsibilities: • Implement and optimise a comprehensive service-aware CMDB that maps business services to technical components. • Develop the implementation of service mapping to establish clear relationships between business services and underlying infrastructure • Identify and build … data and mature a ServiceNow-Splunk integration for enhanced security monitoring and incident response. • Configure and enhance ServiceNow SIR and SecOps modules to support CSOC incident response and Vulnerability Management capability. • Develop and maintain documentation for all configurations and customisations. • Collaborate with operational, business and security teams and stakeholders to translate requirements into technical solutions. • Design and implement CSDM … artefacts including Business Applications, Service Commitments, Application Services and Dynamic CI Groups • Establish and maintain relationships between business capabilities, technical services and supporting infrastructure using CSDM best practices • Create and manage service portfolio definitions aligned with business outcomes Technical Skills • ServiceNow Platform & Applications • Service Mapping and Application Service Management • Service Graph Connectors and CI More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

who are seeking a ITIL Change & Release Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change & Release Management, along with … the following qualifications: Skills and Experience: Experience of chairing a Change Advisory Board (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. Knowledge of operating IT systems within Government/Secure environments. ITIL v3/v4 Foundation. More ❯

seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure … Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD … a trusted advisor for stakeholders on change governance and risk Contractor Profile We're looking for someone who can hit the ground running with: Solid track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

IT Service Integration Manager Hybrid/Birmingham Contract Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. Our Client is one of the world's longest standing general … Horsham or London office (remote first- occasional travel to office when required). Purpose of the Role: The IT Infrastructure Specialist role involves a mix of responsibilities, including handling service desk requests, management directives, project work, and business-as-usual (BAU) tasks. Responsibilities of the role: As an IT Infrastructure Specialist you will be responsible for: Managing and … resolving service desk tickets, addressing incidents and issues promptly. Collaborating with architects, service management and security teams. Handling both project work and BAU tasks. Implementing and managing conditional access policies. Maintaining knowledge of identity management, end-user tools, and Back End tools (Exchange, Teams). Using MS security tools, W365, VMware, and cloud Proxy solutions (zScaler More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role + 500 - 575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture … experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Please note, this role will require successful applicants to be … based full time on site in Basingstoke. Your transferable skills and experience: Detailed knowledge of service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to tight timescales More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

services, users, and authorizations 2. Setup BTP and BTP IS 3. Working in Agile methodology 4. Understanding business requirements 5. Understanding of SAP ERP & BTP 6. Account and Subaccount Management 7. User and Authorization Management 8. Service Management 9. Environment Management 10. Connectivity and Integration 11. Security and Compliance 12. Monitoring and Logging 13. Backup … and Recovery 14. Updates and Patches Key Skills & Experience: * Cost Management * Technical knowledge on SAP BTP administration * 6+ years of relevant experience * Experience with large global organizations. * Experience in problem analysis and troubleshooting on SAP BTP * Working with BTP IS * Should contribute to a mixed workshop process * Onsite work experience in SAP BTP setup project * Prior experience to work More ❯

for an initial six-month assignment. Location: Hybrid working - Bristol/London Essential Skills: The ideal candidate will hold active SC Clearance and have a proven background in Channel Management, showcasing the following skills and experience: Proven expertise in developing and executing a Channel Management strategy. Extensive experience with Service Management Framework/Orchestration Layer, particularly … familiarity with the Shared Services Operating Model. Proficient in creating 'As-Is' and 'To-Be' Journey Maps. Experience working with Oracle/ERP systems, particularly in Oracle Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), and Human Capital Management (HCM). To apply, please submit your latest CV for review. More ❯

share with colleagues Looking ahead for future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with service designers, UX specialists and other developers to translate wireframes and mockups into real … NodeJS, Redux, HTML5, CSS3, Webpack, React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are familiar with good continuous integration … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the relationships with indirect stakeholders Able to share knowledge and mentor More ❯