1 to 25 of 42 Remote/Hybrid Contract Service Management Jobs

Service Management Analyst - London - £450 per day - Inside IR35 - Central Government Organisation - 5 Months - A major Central Government organisation is seeking an experienced Service Management Analyst to support and enhance IT Service Management capabilities within a highly regulated and governance-driven environment. This role … will focus on Change Enablement, Service Transition, Problem Management, operational readiness and ITIL best practice, ensuring technology services are delivered effectively across the organisation. This is an excellent opportunity for a Service Management professional with strong ITIL expertise who enjoys working within structured environments where governance ...

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

Edge Enablement SME - Edge Hosting & Service Transformation £480-£500 per day | Inside IR35 | Predominantly Remote | 6-Month Rolling Contract We're looking for an experienced Edge Enablement Subject Matter Expert (SME) to help establish and operationalise an enterprise Edge Hosting service as part of a major Edge … Service programme. This is a senior, hands-on consultancy role focused on turning edge technology and architecture into a fully governed, repeatable and consumable business service. You'll define how the service operates, how factories access and onboard onto it, how it is supported, and how ownership transitions ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

seeking a DV Cleared Data Engineer to support a long-term defence programme. You will develop and maintain data solutions within Azure, supporting enterprise service integration, operational reporting, service performance monitoring and data-driven decision-making. Working alongside service architects, service management teams and technical … stakeholders, you will help ensure data is accurate, secure and aligned with enterprise service delivery requirements. Key Responsibilities Develop and maintain data pipelines and integration solutions within Azure. Integrate and transform data from multiple enterprise systems. Support operational reporting, service performance metrics, KPIs and SLA reporting. Improve data ...

Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data Storage Solution Architect to join the Service Operations team supporting the clients account. This is a key position within the Hybrid Delivery organisation, helping to deliver critical project and operational outcomes … high-quality storage architecture services across business-critical customer workloads. About the Team The Data Storage Solution Architect will be a member of Service Operations within the clients account. Service Operations forms part of the wider Hybrid Delivery organisation, which is responsible for: Managed Services and Applications Multi ...

title: Service Transition Lead Contract type: Fixed Term (24 Months) Location: Manchester Salary: Manchester £55,000 - £60,000 Working arrangements: Hybrid, with a minimum of 2 days per week in the office Support the successful transition of critical technology services that support millions of learners across the UK. This … stakeholders to influence how services are introduced, ensuring change is delivered successfully and sustainably across a complex technology landscape. If you're an experienced service transition professional looking to operate at a strategic level and shape best practice, this role offers both challenge and impact. You'll support ...

seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact … efficiency and improve customer outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Lead discovery workshops, requirements gathering sessions, and stakeholder interviews. Work closely with customer service teams, business users, and product owners to understand operational needs and pain points. Translate business requirements into detailed functional specifications, user stories, process maps ...

demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation … integrations with other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational ...

Linux-based services. Working closely with other infrastructure specialists, you will help resolve incidents, improve platform capability and maintain robust operational documentation within formal service management and security frameworks . Key Responsibilities Act as a Linux SME , providing expert technical support across enterprise Linux environments. Support the stability … role in discussions around environment development, growth and optimisation . Utilise automation techniques to improve infrastructure, efficiency and repeatability. Work within established service management, operational and security frameworks. Skills & Experience We are looking for candidates with strong experience in: Enterprise Linux administration and engineering . Linux platform support ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. … coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement. Key Responsibilities Lead Major Incident response across network, infrastructure, cloud and security environments Coordinate technical teams, suppliers and stakeholders during service outages Drive service restoration within agreed targets Chair incident and crisis management ...

ServiceNow Telecom Order Management Roles (SOMT/OMT/OMP) We are seeking experience ServiceNow/Architects/Testers/Consultants/Developers to support a major telecommunications transformation programme. This role will focus on the design and implementation of ServiceNow Sales & Order Management for Telecommunications (SOMT), including … Order Management for Telecommunications (OMT)/Order Management Platform (OMP). Working closely with business and technical stakeholders, you will play a key role in translating requirements into scalable telecom order management capabilities and guiding delivery throughout the project lifecycle. Required Profiles (SOMT/OMT/ ...

production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application issues relating to Teamcenter and associated PLM systems Investigate root causes of system, integration, data, and user issues Coordinate resolution activities with internal … technical teams, vendors and business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes ...

Service Architect Location : Barrow-in-Furness, Cumbria, Working arrangement: Hybrid, with on-site working likely as part of project delivery; exact arrangement to be discussed at interview Contract length: April 2027, with possible extension Rate: £650 INSIDE Security: Active MOD SC clearance required, with at least three months remaining … have spent more than 28 consecutive days outside the UK during the last five years Your new company You will be working on a Service Architecture assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key requirements. Your new role ...

Your new company You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good … hands-on configuration or development expertise. Your new role As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery teams and suppliers, monitor service performance, lead high-priority incident activity and drive ...

Your new company You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good … hands-on configuration or development expertise. Your new role As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery teams and suppliers, monitor service performance, lead high-priority incident activity and drive ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

Infrastructure Service Design & Operating Model Consultant - Edge Hosting £600-£645/day | Inside IR35 | 6 months | UK Hybrid We are recruiting for a senior Infrastructure Service Design/Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation. The programme is introducing … standardised infrastructure hosting across multiple factories. The requirement is to turn the technical platform into a fully defined, governed and operational service that can be adopted consistently across the business. This is a senior service-design and transformation role, rather than a hands-on infrastructure engineering position. ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

Start: Urgent requirement Role Overview We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate will have extensive hands-on experience with ServiceNow, particularly ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within a technical testing environment. The successful candidate will have … experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested and solutions meet the required business ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...