1 to 25 of 31 Remote Contract Service Management Jobs

ESN - Service Management Consultant (Systems) Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Must be eligble for SC clearance Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding We are seeking a highly experienced Service Management critical communications consultant who … holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology. Key Responsibilities: Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling. Engage directly between senior users within … the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements. Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound. Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities. Represent More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations … considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme … of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and …/CSU candidates will take preference and will be considered first. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

support a leading UK government client for an experienced Application Support Lead at SFIA Level 5. This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here … application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills … and the ability to provide visibility to users regarding issue progress and resolution. Experience setting up monitoring and reporting mechanisms to drive continual service improvement. Role and Responsibilities: Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product. Responsible for performance improvement, process design and CI/CD monitoring Review and enhance application More ❯

s a warmth and friendliness to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and … Qualifications: ITIL Foundation Certified - Solid grounding in IT service management principles and practices. Service Transition Knowledge - General understanding of transitioning services into live environments effectively. Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines. Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables. Stakeholder Communication - Excellent communication skills More ❯

Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of all levels of design artefacts. Supporting wider MCAST system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications, and experience In order to deliver this service, it is essential that individuals have: Significant experience in the installation, configuration … timelines and in complex organisations. Writing and analysing technical requirements. Working as part of a technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. Hold a valid Security More ❯

Job Title: Technical Change Management Senior Specialist Employment Type: Contract (12 Months, with potential for extension) Location: Gaydon, Warwickshire (Hybrid - typically 3 days on-site per week) Department: Digital Engineering Capability Reporting To: Change Management Lead Role Purpose: As a Technical Change Management Senior Specialist (P4 level), you will be a recognized subject matter expert responsible for … leading the IT organization's process improvement and change management initiatives. You will act as a change agent, employing proven methodologies to ensure changes are implemented smoothly and successfully, with minimal disruption to business operations. This role requires a strategic thinker who can manage complex projects, coach junior professionals, and embed best practices across the IT landscape. Key Responsibilities … Lead Change Management: Develop and execute comprehensive change management strategies and plans for projects and initiatives within the IT organization. • Process Improvement: Identify, analyze, and implement process improvements using appropriate methodologies (e.g., Agile, Lean). • Stakeholder Engagement: Conduct thorough stakeholder analyses and create robust communication plans to ensure buy-in and manage resistance. • Organizational Readiness: Assess organizational readiness More ❯

Job Title: Technical Change Management Senior Specialist Employment Type: Contract (12 Months, with potential for extension) Location: Gaydon, Warwickshire (Hybrid - typically 3 days on-site per week) Department: Digital Engineering Capability Reporting To: Change Management Lead Role Purpose: As a Technical Change Management Senior Specialist (P4 level), you will be a recognized subject matter expert responsible for … leading the IT organization's process improvement and change management initiatives. You will act as a change agent, employing proven methodologies to ensure changes are implemented smoothly and successfully, with minimal disruption to business operations. This role requires a strategic thinker who can manage complex projects, coach junior professionals, and embed best practices across the IT landscape. Key Responsibilities … Lead Change Management: Develop and execute comprehensive change management strategies and plans for projects and initiatives within the IT organization. • Process Improvement: Identify, analyze, and implement process improvements using appropriate methodologies (e.g., Agile, Lean). • Stakeholder Engagement: Conduct thorough stakeholder analyses and create robust communication plans to ensure buy-in and manage resistance. • Organizational Readiness: Assess organizational readiness More ❯

nights 1900 - 0700, 4 off . Rate: up to £184 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is essential. Role purpose/summary Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate More ❯

in a hybrid environment, providing flexibility and a healthy work-life balance. Key Responsibilities: Provide expert 1st line support for macOS, applications, and hardware, including peripherals. Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams … to identify and implement potential service improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of the Mac … Support service, managing critical issues and providing operational support to Service Desk analysts. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and resolving More ❯

ensuring the stability, performance and continual improvement of a critical national application. Skills and Experience: Proven experience leading application support teams in complex environments. Strong background in ITIL or service management frameworks, with a focus on continual service improvement. Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non … technical audiences. Demonstrable experience of governance, audit preparation, and service reporting. Previous experience supporting UK Government/GDS (GOV-UK) projects highly desirable. Role and Responsibilities: Leadership and Team Management Ensure operational efficiency of incident and request support processes. Oversee daily ticket triage, resolution and escalation. Lead appraisals and professional development planning for team members. Stakeholder and Supplier More ❯

support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and … prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure … Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD … a trusted advisor for stakeholders on change governance and risk Contractor Profile We're looking for someone who can hit the ground running with: Solid track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure, applications, and service operations Familiarity with ITSM and DevOps More ❯

Monitor and maintain physical and virtual infrastructure systems (servers, networks, storage) Perform routine checks, diagnostics, and preventive maintenance on hardware and systems Troubleshoot and resolve infrastructure-related incidents and service requests Support installation, configuration, and upgrades of hardware and software components Maintain documentation of infrastructure assets, configurations, and procedures Collaborate with IT teams to ensure system availability, performance, and … Commitment to safety, procedural compliance, and operational excellence Analytical mindset with strong problem-solving skills Calm under pressure and responsive to urgent operational needs Familiarity with ITIL practices and service management tools. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to More ❯

a global consultancy that require a Cloud Hosting Tech Lead (SC Cleared) to join them on a major government project that's based in Wokingham. Role Description: Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

and nightshifts are 1900 - 0700. Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is required Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report … on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests … and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working … with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - 200.00 Per Day (Inside/Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to More ❯

MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests … and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working … with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - £200.00 Per Day (Inside/Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to More ❯

Skills & Experience: Technical Expertise Experience in IAM, with expeirnece hands-on with NetIQ products. Deep knowledge of: Identity Governance Identity Manager Access Manager eDirectory, SSPR, Advanced Authentication Privileged Access Management Experience with: Windows/Linux administration Networking (TCP/IP, firewalls, proxies) Databases (PostgreSQL, Oracle, MS SQL) Web technologies (HTTP, SSL, web servers) Cloud platforms (AWS, Azure) Containers (Docker … in cross-functional teams. Preferred Qualifications: NetIQ certifications in Identity Governance or Identity Manager. Experience with regulatory compliance frameworks (e.g., GDPR, HIPAA, SOX). Familiarity with ITIL or other service management frameworks. More ❯

preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in Scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of network, server, and More ❯

commands , setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. Perform RFC 2544 performance testing and network connectivity testing Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in ALM. Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD More ❯