Service Management Contracts with Hybrid/Remote/WFH Options

Service Management
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 10 July 2025, comparing them to the same period in the previous two years.

6 months to
10 Jul 2025
Same period 2024 Same period 2023
Rank 105 79 83
Rank change year-on-year -26 +4 +34
Contract jobs citing Service Management 254 386 650
As % of all contract jobs with a WFH option 2.47% 2.66% 2.67%
As % of the Processes & Methodologies category 2.69% 3.05% 2.98%
Number of daily rates quoted 166 276 462
10th Percentile £250 £327 £300
25th Percentile £350 £442 £425
Median daily rate (50th Percentile) £499 £538 £540
Median % change year-on-year -7.30% -0.42% -1.37%
75th Percentile £586 £600 £650
90th Percentile £643 £653 £745
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -
Number of hourly rates quoted 21 6 10
10th Percentile - £18.75 £20.57
25th Percentile - £19.00 £39.81
Median hourly rate £12.62 £19.87 £55.00
Median % change year-on-year -36.49% -63.87% +178.76%
75th Percentile - £25.06 £72.25
90th Percentile - £26.75 £78.75
UK median hourly rate £20.75 £23.37 £41.88
% change year-on-year -11.21% -44.19% +104.27%

All Process and Methodology Skills
Work from Home

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,434 12,665 21,792
As % of all contract jobs with a WFH option 91.73% 87.38% 89.50%
Number of daily rates quoted 6,391 8,547 15,379
10th Percentile £325 £325 £358
25th Percentile £413 £425 £450
Median daily rate (50th Percentile) £513 £525 £540
Median % change year-on-year -2.38% -2.78% +0.47%
75th Percentile £638 £638 £650
90th Percentile £750 £750 £750
UK median daily rate £505 £525 £550
% change year-on-year -3.81% -4.55% +0.92%
Number of hourly rates quoted 271 544 528
10th Percentile £12.62 £15.38 £18.50
25th Percentile £19.00 £25.50 £26.00
Median hourly rate £35.00 £43.00 £52.50
Median % change year-on-year -18.60% -18.10% +25.00%
75th Percentile £65.00 £61.25 £68.75
90th Percentile £72.50 £74.85 £80.25
UK median hourly rate £25.15 £37.50 £40.00
% change year-on-year -32.93% -6.25% +53.85%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with Hybrid/Remote/WFH options

Service Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Service Management.

Service Management daily rate for jobs with a WFH option

Service Management
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Service Management over the 6 months to 10 July 2025.

Service Management daily rate histogram for jobs with a WFH option

Service Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Service Management.

Service Management hourly rate for jobs with a WFH option

Service Management
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with remote working options citing Service Management over the 6 months to 10 July 2025.

Service Management hourly rate histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (11.81%) Confluence
2 13 (5.12%) Microsoft Exchange
3 6 (2.36%) SharePoint
4 2 (0.79%) OpenStack
5 1 (0.39%) Anypoint
5 1 (0.39%) Apache Solr
5 1 (0.39%) JBoss
5 1 (0.39%) NetWeaver
5 1 (0.39%) Umbraco
5 1 (0.39%) WebLogic
5 1 (0.39%) WebSphere
5 1 (0.39%) WebSphere Application Server
Applications
1 34 (13.39%) Microsoft Office
2 2 (0.79%) Microsoft Excel
2 2 (0.79%) Microsoft PowerPoint
2 2 (0.79%) MS Visio
3 1 (0.39%) Spreadsheet
Business Applications
1 4 (1.57%) Oracle ERP
1 4 (1.57%) SAP S/4HANA
2 3 (1.18%) Remedy ITSM
2 3 (1.18%) Salesforce CRM
2 3 (1.18%) Workday HCM
3 1 (0.39%) Aladdin
3 1 (0.39%) IBM Planning Analytics
3 1 (0.39%) SAP ERP
Cloud Services
1 29 (11.42%) Azure
2 21 (8.27%) AWS
3 18 (7.09%) Microsoft 365
4 8 (3.15%) Entra ID
5 7 (2.76%) SaaS
6 5 (1.97%) GCP
6 5 (1.97%) PaaS
7 3 (1.18%) GitHub
7 3 (1.18%) IaaS
8 2 (0.79%) Amazon CloudWatch
8 2 (0.79%) Asana
8 2 (0.79%) Azure Monitor
8 2 (0.79%) Datadog
8 2 (0.79%) Power Platform
8 2 (0.79%) Slack
8 2 (0.79%) Virtual Private Cloud
9 1 (0.39%) Azure DevOps
9 1 (0.39%) Dynamics 365
9 1 (0.39%) Salesforce Sales Cloud
9 1 (0.39%) Salesforce Service Cloud
Communications & Networking
1 19 (7.48%) Firewall
2 14 (5.51%) VPN
3 9 (3.54%) DNS
3 9 (3.54%) Unified Communications
4 8 (3.15%) BGP
4 8 (3.15%) MPLS
5 7 (2.76%) IPsec
6 5 (1.97%) HTTP
6 5 (1.97%) Network Security
7 4 (1.57%) Skype
7 4 (1.57%) Wi-Fi
8 3 (1.18%) 4G
8 3 (1.18%) 5G
9 2 (0.79%) DHCP
9 2 (0.79%) SAN
9 2 (0.79%) SSH
9 2 (0.79%) WAN
10 1 (0.39%) Internet
10 1 (0.39%) Intranet
10 1 (0.39%) LAN
Database & Business Intelligence
1 4 (1.57%) MySQL
2 3 (1.18%) Elasticsearch
3 2 (0.79%) InterSystems Cache
3 2 (0.79%) MariaDB
3 2 (0.79%) Oracle Database
3 2 (0.79%) Power BI
3 2 (0.79%) SAP HANA
3 2 (0.79%) Tableau
4 1 (0.39%) Amazon Aurora
4 1 (0.39%) Amazon RDS
4 1 (0.39%) Big Data
4 1 (0.39%) BusinessObjects
4 1 (0.39%) Data Lake
4 1 (0.39%) Data Mining
4 1 (0.39%) OLAP
4 1 (0.39%) Oracle Exadata
4 1 (0.39%) Oracle Reports
4 1 (0.39%) Relational Database
4 1 (0.39%) SQL Server
4 1 (0.39%) Sqoop
Development Applications
1 39 (15.35%) JIRA
2 9 (3.54%) Jenkins
3 6 (2.36%) Bitbucket
4 5 (1.97%) ScriptRunner
5 3 (1.18%) Git
5 3 (1.18%) GitLab
6 2 (0.79%) Artifactory
6 2 (0.79%) JMeter
6 2 (0.79%) LoadRunner
7 1 (0.39%) Gatling
7 1 (0.39%) JIRA Agile
7 1 (0.39%) NeoLoad
7 1 (0.39%) webpack
7 1 (0.39%) Zephyr
General
1 94 (37.01%) Social Skills
2 52 (20.47%) Finance
3 46 (18.11%) Analytical Skills
4 35 (13.78%) Public Sector
5 12 (4.72%) Banking
6 11 (4.33%) Telecoms
7 7 (2.76%) Organisational Skills
8 6 (2.36%) Local Government
8 6 (2.36%) Presentation Skills
9 5 (1.97%) Influencing Skills
10 4 (1.57%) Manufacturing
10 4 (1.57%) Military
10 4 (1.57%) Retail
11 3 (1.18%) Billing
11 3 (1.18%) Law
11 3 (1.18%) Legal
11 3 (1.18%) Retail Banking
12 2 (0.79%) Back Office
12 2 (0.79%) Pharmaceutical
13 1 (0.39%) Financial Institution
Job Titles
1 33 (12.99%) Architect
2 26 (10.24%) Service Manager
3 20 (7.87%) Coordinator
4 18 (7.09%) Analyst
5 17 (6.69%) Lead
5 17 (6.69%) Support Engineer
6 15 (5.91%) Senior
7 13 (5.12%) IT Support
8 12 (4.72%) IT Engineer
8 12 (4.72%) IT Manager
8 12 (4.72%) Network Engineer
9 11 (4.33%) Delivery Manager
9 11 (4.33%) IT Support Engineer
9 11 (4.33%) Service Delivery Manager
10 10 (3.94%) ServiceNow Architect
10 10 (3.94%) Solutions Architect
11 9 (3.54%) Test Manager
11 9 (3.54%) Virtualisation Engineer
12 8 (3.15%) Infrastructure Test Manager
12 8 (3.15%) Service Architect
Libraries, Frameworks & Software Standards
1 15 (5.91%) Web Services
2 13 (5.12%) RFC 2544
3 11 (4.33%) HTML
4 9 (3.54%) Flash
5 8 (3.15%) CSS
5 8 (3.15%) REST
5 8 (3.15%) SOAP
6 7 (2.76%) NETCONF
6 7 (2.76%) RESTCONF
7 6 (2.36%) Ajax
7 6 (2.36%) XML
8 5 (1.97%) .NET
8 5 (1.97%) AngularJS
8 5 (1.97%) Lightning Web Components
9 4 (1.57%) RESTful
10 2 (0.79%) DCOM
10 2 (0.79%) JSON
10 2 (0.79%) Kafka
10 2 (0.79%) Middleware
10 2 (0.79%) SAP Basis
Miscellaneous
1 17 (6.69%) CMDB
2 16 (6.30%) Data Centre
2 16 (6.30%) PKI
3 12 (4.72%) Onboarding
4 10 (3.94%) Clustering
5 8 (3.15%) Self-Motivation
6 6 (2.36%) Management Information System
7 5 (1.97%) Product Ownership
8 4 (1.57%) Analytical Mindset
8 4 (1.57%) Fibre Optics
9 3 (1.18%) Cloud Native
9 3 (1.18%) Hybrid Cloud
9 3 (1.18%) Virtual Team
10 2 (0.79%) Data Protection Act
10 2 (0.79%) Life Science
10 2 (0.79%) PMI
11 1 (0.39%) NHS
11 1 (0.39%) Replication
11 1 (0.39%) Smartphone
11 1 (0.39%) Tandem
Operating Systems
1 36 (14.17%) Windows
2 18 (7.09%) Windows 10
3 14 (5.51%) Linux
4 12 (4.72%) Windows Server
5 5 (1.97%) Apple iOS
5 5 (1.97%) Unix
6 4 (1.57%) Red Hat Enterprise Linux
6 4 (1.57%) Windows Server 2012
7 3 (1.18%) AIX
7 3 (1.18%) Android
7 3 (1.18%) Mac OS
8 2 (0.79%) Solaris
9 1 (0.39%) VMS
9 1 (0.39%) Windows 7
9 1 (0.39%) Windows Server 2016
9 1 (0.39%) Windows Server 2019
Processes & Methodologies
1 122 (48.03%) ITIL
2 74 (29.13%) ITSM
3 53 (20.87%) Agile
4 36 (14.17%) Problem-Solving
5 35 (13.78%) Change Management
6 30 (11.81%) Stakeholder Management
7 28 (11.02%) Service Delivery
8 27 (10.63%) Continuous Improvement
9 24 (9.45%) Configuration Management
10 22 (8.66%) Critical Thinking
10 22 (8.66%) DevOps
10 22 (8.66%) NsoIT
10 22 (8.66%) System Testing
10 22 (8.66%) Validation
11 20 (7.87%) Risk Management
11 20 (7.87%) Service Design
12 19 (7.48%) Computer Science
12 19 (7.48%) Stakeholder Engagement
13 18 (7.09%) Problem Management
13 18 (7.09%) Test Scripting
Programming Languages
1 17 (6.69%) Python
2 14 (5.51%) PowerShell
3 8 (3.15%) JavaScript
3 8 (3.15%) SQL
4 5 (1.97%) Groovy
5 4 (1.57%) Java
6 3 (1.18%) C#
7 2 (0.79%) Bash
7 2 (0.79%) Bicep
7 2 (0.79%) MUMPS
8 1 (0.39%) ActionScript 2.0
8 1 (0.39%) Apex Code
8 1 (0.39%) C
8 1 (0.39%) HiveQL
8 1 (0.39%) Kusto Query Language
8 1 (0.39%) SOQL
8 1 (0.39%) SOSL
8 1 (0.39%) TypeScript
8 1 (0.39%) VB
8 1 (0.39%) VBScript
Qualifications
1 87 (34.25%) Security Cleared
2 80 (31.50%) SC Cleared
3 36 (14.17%) Degree
4 19 (7.48%) Cisco Certification
5 13 (5.12%) ITIL Certification
6 12 (4.72%) DV Cleared
7 11 (4.33%) CCNA
8 9 (3.54%) CCNP
8 9 (3.54%) Master's Degree
8 9 (3.54%) VMware Certified Professional (VCP)
9 6 (2.36%) Computer Science Degree
10 4 (1.57%) MCSE
10 4 (1.57%) Microsoft Certification
11 3 (1.18%) AWS Certification
11 3 (1.18%) AWS Certified Solutions Architect
11 3 (1.18%) PMI Certification
12 2 (0.79%) BPSS Clearance
12 2 (0.79%) ISEB
12 2 (0.79%) ITIL Foundation Certificate
12 2 (0.79%) TOGAF Certification
Quality Assurance & Compliance
1 10 (3.94%) SLA
2 5 (1.97%) COBIT
2 5 (1.97%) GDPR
3 4 (1.57%) Disclosure Scotland
3 4 (1.57%) GxP
3 4 (1.57%) ISO/IEC 20000
4 3 (1.18%) NCSC
4 3 (1.18%) QA
4 3 (1.18%) Sarbanes-Oxley
5 2 (0.79%) Data Quality
5 2 (0.79%) NIST
6 1 (0.39%) Accessibility
6 1 (0.39%) California Consumer Privacy Act
6 1 (0.39%) HIPAA
6 1 (0.39%) PMO
6 1 (0.39%) WCAG
System Software
1 25 (9.84%) VMware Infrastructure
2 18 (7.09%) Active Directory
3 16 (6.30%) VMware ESXi
4 10 (3.94%) VMware NSX
5 4 (1.57%) Docker
5 4 (1.57%) Virtual Desktop
5 4 (1.57%) vSphere
6 2 (0.79%) Apache ZooKeeper
6 2 (0.79%) Hyper-V
7 1 (0.39%) Firmware
7 1 (0.39%) Oracle RAC
7 1 (0.39%) Virtual Machines
Systems Management
1 16 (6.30%) Ansible
2 12 (4.72%) Terraform
3 9 (3.54%) vCenter Server
4 7 (2.76%) Microsoft Intune
5 6 (2.36%) Grafana
5 6 (2.36%) Kubernetes
6 5 (1.97%) WSUS
7 4 (1.57%) Prometheus
8 3 (1.18%) Check_MK
8 3 (1.18%) Progress Chef
8 3 (1.18%) Single Sign-On
9 2 (0.79%) Argo
9 2 (0.79%) Consul
9 2 (0.79%) logstash
9 2 (0.79%) Puppet
9 2 (0.79%) SCCM
9 2 (0.79%) Tivoli
9 2 (0.79%) Tivoli Storage Manager
10 1 (0.39%) Failover Clustering
10 1 (0.39%) Microsoft Clustering
Vendors
1 40 (15.75%) ServiceNow
2 35 (13.78%) Cisco
2 35 (13.78%) Microsoft
3 26 (10.24%) VMware
4 25 (9.84%) Atlassian
5 10 (3.94%) Oracle
6 8 (3.15%) Salesforce
6 8 (3.15%) SAP
6 8 (3.15%) Splunk
7 6 (2.36%) IBM
8 5 (1.97%) Dynatrace
9 4 (1.57%) Databricks
9 4 (1.57%) Workday
10 3 (1.18%) Fortinet
10 3 (1.18%) Google
10 3 (1.18%) IFS
10 3 (1.18%) Juniper
10 3 (1.18%) Palo Alto
10 3 (1.18%) Remedy
10 3 (1.18%) Zscaler