1 of 1 Contract 1st/2nd Line Help Desk Support Jobs

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties … Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support … in the use of standard business and administrative software e.g. Microsoft Office Maintain a computerised asset register of all computerised fixed assets and software and complete user registration / deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Prepare individual training plans for all staff More ❯