1st/2nd Line Help Desk Support
UK
The median 1st/2nd Line Help Desk Support daily rate in the UK is £200, according to job vacancies posted in the 6 months leading up to 6 July 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 6 Jul 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 547 | 583 | 680 |
| Rank change year-on-year | +36 | +97 | +181 |
| Contract jobs requiring a 1st/2nd Line Help Desk Support | 1 | 2 | 3 |
| As % of all contract jobs advertised in the UK | 0.003% | 0.005% | 0.005% |
| As % of the Job Titles category | 0.003% | 0.005% | 0.006% |
| Number of daily rates quoted | 1 | 2 | 2 |
| 10th Percentile | - | - | £127 |
| 25th Percentile | - | £183 | £129 |
| Median daily rate (50th Percentile) | £200 | £185 | £138 |
| Median % change year-on-year | +8.11% | +34.55% | -38.89% |
| 75th Percentile | - | £188 | £151 |
| 90th Percentile | - | - | £157 |
| UK excluding London median daily rate | - | - | £138 |
| % change year-on-year | - | - | -29.49% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 29,294 | 40,276 | 53,656 |
| % of contract IT jobs with a recognized job title | 91.97% | 93.01% | 94.48% |
| Number of daily rates quoted | 18,671 | 25,908 | 37,253 |
| 10th Percentile | £287 | £285 | £313 |
| 25th Percentile | £400 | £409 | £425 |
| Median daily rate (50th Percentile) | £500 | £525 | £538 |
| Median % change year-on-year | -4.76% | -2.33% | +1.13% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £493 | £500 |
| % change year-on-year | -3.65% | -1.40% | +4.17% |
| Number of hourly rates quoted | 1,326 | 2,804 | 1,565 |
| 10th Percentile | £13.75 | £12.86 | £14.25 |
| 25th Percentile | £17.36 | £16.65 | £19.00 |
| Median hourly rate | £26.45 | £37.50 | £43.63 |
| Median % change year-on-year | -29.47% | -14.05% | +74.52% |
| 75th Percentile | £55.25 | £62.96 | £65.00 |
| 90th Percentile | £73.25 | £74.00 | £77.00 |
| UK excluding London median hourly rate | £25.15 | £40.00 | £40.00 |
| % change year-on-year | -37.13% | - | +100.00% |
1st/2nd Line Help Desk Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Help Desk Support
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing 1st/2nd Line Help Desk Support.
1st/2nd Line Help Desk Support
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Help Desk Support.
1st/2nd Line Help Desk Support
Top 3 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK over the 6 months to 6 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +53 | 1 | £200 | +8.11% | |
| London | +35 | 1 | £200 | +8.11% | |
| Work from Home | - | 1 | £200 | - |
1st/2nd Line Help Desk Support Skill Set
Top 9 Co-occurring Skills and Capabilities
For the 6 months to 6 July 2025, 1st/2nd Line Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Help Desk Support in the job title.
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1st/2nd Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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