Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager / CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Customer Journey Ownership Lead the design, delivery, and … product, design, engineering, and marketing teams. Performance & Optimization Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Bachelor’s degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience). Proven … track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/Btesting platforms, and personalization technologies. More ❯
UX Research Manager Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC UK, and fulfil your potential. Whether you want a career that could take you … required —from early pre-discovery (customer, tech, and market research) through to iterative validation of concepts, features, and usability testing. Identify, organise, recruit and conduct customer interviews and expert / stakeholder interviews. Create discussion guides, participant screeners, and other research artifacts. Implement rapid experimentation techniques (e.g., “smoke tests,” agile prototyping, A/Btesting … boundaries, with a deep understanding of design thinking, agile methodologies, and rapid prototyping. Strong proficiency in qualitative and quantitative research methods (e.g. User interviews, A/B tests, usability studies, ethnography, surveys). Proficiency in modern research tools (e.g., UserTesting, Optimal Workshop, Dscout, or similar). Strong written and verbal communication skills, able More ❯
Greenford, London, United Kingdom Hybrid / WFH Options
Brompton Bicycle
on-site metrics such as stock availability, conversion rate, AtB rates, channel traffic etc . Will be responsible for delivering 50 % of total USA bike units in 2 5 / 2 6 ( growing to over > 5 7 % in 3 years time. Development and ownership of a USA e-commerce trading plan which will clearly set-out a … profit targets for USA website. Development reflected in 360 feedback from peers and commercial team. Quality of customer experience via our USA website reflected in NPS, customer feedback, product / site reviews Who you are: Proven e-commerce analytical skills Sound knowledge of best-in-class e-commerce trading and merchandising techniques Exceptional communicator with h i gh attention … parts of the e-commerce journey Ability to direct site merchandising and optimise to drive conversion Understanding of web development and building web dev roadmaps Understanding of paid media / affiliate marketing spend with a particular focus on conversions Experience: W orking within an omnichannel or a pureplay e-commerce business Ideal experience within aMore ❯
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550 /a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable … product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define … to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX / UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills More ❯
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550 /a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable … product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define … to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX / UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Morgan McKinley
Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help … them answer the big question - are they working? What you'll be doing: Partnering cross-functionally to design, roll out, and measure new customer experiences Leading A/B tests to measure and optimise customer retention strategies Defining KPIs and providing insights into what 'success' really looks like Building dashboards to make insights actionable What … we're looking for: Strong analytical mindset; not just dashboards but the ability to break down problems logically A/Btesting expertise Advanced SQL skills (moderate queries, aggregations, data manipulation) Ability to define, measure and communicate insights clearly If you're a data-driven problem solver who thrives on turning More ❯
contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards … for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX / UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). … Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural More ❯
contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards … for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX / UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). … Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and More ❯
contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards … for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX / UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). … Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
McGregor Boyall
month contract (extensions highly likely) £480-£520 per day Outside ir35 Remote contract We're looking for an experienced Python Engineer with a strong understanding of AI / ML / AWS, and commercial expertise in deploying AI systems using state-of-the-art machine learning libraries, cloud infrastructure, and modern Python-based tooling. What You'll … AI systems using LLMs , Object Detection , and OCR Leveraging frameworks like Hugging Face Transformers , PyTorch , YOLO , OpenCV , and Pillow Designing and deploying AI services via FastAPI , AWS Lambda , EKS / ECS , and S3 Creating scalable data pipelines with Pandas , NumPy , SQLAlchemy , and Airflow Supporting real-time model inference, edge deployments, and API integrations Working closely with a technical lead in a service-based and serverless architecture Essential Python Engineer skills and experience: Strong Python 3.9+ skills with deep understanding of OOP, async / await, and debugging Proven experience building and deploying AI / ML systems in the cloud ( AWS ) Solid grasp of CI / CD , infrastructure as code (CDK) , and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Morgan McKinley
Marketing AdTech Data Analyst Location: London (hybrid 3 days per week onsite) Contract: 12 months, up to £425pd inside IR35 Our client is looking for a highly skilled Data Analyst to join a fast-paced ad-tech environment supporting data-driven marketing and advertising initiatives. This role is ideal for someone who thrives at the intersection … engagement. Develop and maintain ETL pipelines using SQL and Python. Translate business needs into analytical requirements, communicating findings with clarity and impact. Conduct data analysis and A/Btesting to measure the effectiveness of marketing initiatives. Contribute to scalable reporting solutions, data transformation and automation strategies. What You'll Bring: Professional experience … skills in SQL and Python for data transformation and analysis. Experience with web analytics tools (e.g. Adobe Analytics). Familiarity with data warehousing and database modeling (Snowflake experience a plus). Strong communication and presentation skills, with the ability to explain complex data simply. Self-starter with a commercial mindset and a drive for More ❯
CRM channels and features (eg in-app messages, Content Cards, custom events, conversion tracking) and support QA processes. Shape and embed CRM experimentation strategy, advising on A/Btesting, control group logic, and measurement frameworks. Provide strategic CRM leadership to local market teams, ensuring alignment, shared learnings, and operational consistency across Audio … MarTech operational standards: naming conventions, permissioning, documentation, QA processes. Champion cross-functional collaboration, connecting CRM, Product, Data, Brand, and Engineering teams. Must-Have Skills Proven leadership in CRM and / or marketing technology, including platform ownership, roadmap definition, and technical delivery in consumer-facing digital businesses. Deep hands-on expertise in Braze : custom event tracking, Content Cards, Canvas flows … requirements to Product, Data, and Engineering teams. Skilled in CRM experimentation and measurement , including incrementality tests and control group frameworks. Experience building scalable, modular CRM systems across multi-brand / multi-market structures. Strong understanding of data privacy, GDPR, and consent-based marketing . Ability to translate strategic goals into platform capabilities, collaborating with Marketing, Product, Data Science, and More ❯
Day rate: Up to £400 per day Duration: 12 months Start date: ASAP Key skills: Conversion Rate Optimisation (CRO), optimisation, Insights, planning, analysis, Our client are going through a large digital transformation and require additional support with improving their customer experience. The role will be focused on their website and how they can maximise their performance. As Optimisation … You will collaborate with stakeholders to ensure that they focus on activities that genuinely make a difference to their customers and impact business goals. Key technical skills / experience: - Develop behavioural targeting, personalisation and recommendations for a range of products to improve site performance and customer experience - Producing test reports, user journey analysis and having … a solid understanding of tagging mechanics (having Amplitude experience would be very beneficial, as it can take some time to get up-to-speed, but probably hard to find) - Proficiency with Data Tools: Amplitude would be ideal, but experience with other analytics platforms like GA4, Google Tag Manager, or Adobe Analytics is also valuable. - You'll need to More ❯