degree qualification or equivalent level of knowledge and expertise gained through experience. 2x MCP Microsoft or MCSE qualification (Microsoft Certified Professional level and proven experience of applying these qualifications) ITIL Foundation Comptia A+ and/or N+ or equivalent qualification Significant experience of working in an IT service management environment A good understanding of ITIL v4 service management procedures and More ❯
Intune App Protection and Conditional Access * Knowledge of Microsoft Azure environment, Azure AD * Experience of PowerShell for Intune * Understanding of Active Directory & Active Directory Federation Services * Solid understanding of ITIL/ITSM best practices * Excellent problem solving and decision-making skills. * Ability to work independently and as part of a team * Certifications in Intune, Agile are an advantage * MCP/… onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging for MacOS and MSI technologies * Supporting Proof of Concept for new services/technologies. Deliver all services following ITIL methodology for Service Creation This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Experis
on continuous improvement of the current solution. Focus on delivering customer service and quality solutions. DESIRED: SAP Certified MM Excellent experience in Production Planning and Warehouse Management Exposure to ITIL Framework. SECURITY CRITERIA TO BE ACHIEVED: MOD SC Security clearance More ❯
NHS South Central and West Commissioning Support Unit
and applications Good understanding of PCs and peripheral hardware, Windows Desktop operating system, and Office Applications (latest versions), Patient Administration system, Email, Web Browser Applications, Service Desk systems Desirable ITIL Foundation Certificate (Latest version) Knowledge of Primary Care and Clinical environments Skills & Capabilities Essential Ability to work independently and on own initiative, with periodic supervision, but access to support as More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to managing web based More ❯
Wokingham, Berkshire, South East, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
and infrastructure fundamentals. Excellent stakeholder management and communication skills. Strong analytical thinking and ability to work under limited guidance. Eligible to pass SC-level security vetting. Desirable: Experience in ITIL-based support environments. Track record of resolving issues in business-critical real-time systems. Previous experience in 2nd-line or field-support roles. Prior mentoring or training of technical team More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Lorien
will have: Significant experience in an IT service or support function, with a proven track record of managing service desk operations Excellent knowledge of incident management, change management, and ITIL best practices Strong analytical and problem-solving skills to identify and address service desk challenges Exceptional communication and interpersonal abilities to liaise with stakeholders at all levels A degree in More ❯
Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. Act as a key liaison for gathering … improvements. Required Experience & Skills Strong background in the insurance industry and Guidewire applications (Claims, Policy, Billing). Proven experience in IT service delivery, AMS, and digital transformation. Knowledge of ITIL, DevOps, and cloud-based architecture is a plus. Experience presenting to senior executives and leading client workshops. Excellent interpersonal, verbal, and written communication skills. More ❯
required Clearance: SC required Day rate: £527 Inside IR35 Previous experience and skillset: Experience of running a small team of app support engineers Demonstrable knowledge and preferably certification in ITIL processes. Experience of service management within a large organisation Required - experience of development in InterSystems HealthShare and HealthConnect with a strong understanding of EMPI, PD, Integration engine and IRIS. Preferable More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
LA International Computer Consultants Ltd
identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the More ❯
Hatfield, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Reed
guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For Degree qualified (desirable). ServiceNow certifications (required). Advanced ITIL certification (preferred). Strong understanding of ITSM frameworks and IT support environments. Hands-on experience with ServiceNow development and module implementation (ITSM, ITOM; ITBM, CSM, HR a plus). Experience More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Computappoint
with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial services regulatory requirements is a plus. PMP, ITIL, or ServiceNow certifications (e.g., CIS) highly desirable. Role Details: Contract Up to £750/day (DOE) Hybrid working – 3 days on-site per week Central London To be considered, please More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Sanderson
Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor with a … strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Defence
procurement strategy Conducting strategic business analysis to support decision-making Job Requirements: Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services Proficiency with Visio ITIL V4 certification Project management experience with qualifications in PRINCE2 and/or APMP Knowledge of conducting business analysis, requirements gathering, and change management Must hold sole UK nationality SC clearance More ❯
Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
The One Group
including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an More ❯
geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Pontoon
geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to More ❯
and SharePoint governance. * Qualifications (any two preferred) o CCNP/CCIE Enterprise or Security, JNCIP/JNCIE, F5 CTS, Check Point CCSE, Zscaler ZCCA IA/ZCCA IAE, TOGAF, ITIL v4. Core Expectations: * Own overall solution architecture and low level designs (LLDs). * Validate and integrate component designs for LAN, firewall, F5, WAN, VPN, ZPA/ZIA and related security More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
and hybrid environments. Familiarity with backup solutions (e.g., Veeam, Commvault). Understanding of cybersecurity best practices and patch management. Excellent communication and documentation skills. Desirable Skills Familiarity with ITIL processes and service desk tooling. Exposure to cloud migration or hybrid infrastructure projects. Experience with endpoint management tools (e.g., SCCM, Intune). PowerShell scripting or automation experience. Contract Details Contract Length More ❯
West London, London, United Kingdom Hybrid / WFH Options
Prodapt (UK) Limited
Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE) F5 Certified BIG-IP Administrator (F5-CA) Checkpoint Certified Security Expert (CCSE) CompTIA Security+ or similar security certification ITIL Foundation or similar IT Service Management (ITSM) certifications. Interview Process: 2 Technical Interview with Internal Team & Client More ❯
York, North Yorkshire, United Kingdom Hybrid / WFH Options
Hays Business Support
and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working More ❯
record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP More ❯
Coventry, West Midlands, England, United Kingdom Hybrid / WFH Options
EA FIRST LTD
subject to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. Infrastructure Engineer (12 month FTC): You will ideally hold ITIL Foundation certification. Technical certifications in relevant technologies (Microsoft, Networking, Cyber Security) are desirable. Previous experience of designing and implementing infrastructure projects across multiple sites. A background working with external suppliers More ❯
and knowledge base. Support release and deployment activities by managing environment refreshes and data masking strategies. Desirable Qualifications/Skills Degree in Computer Science, InformationTechnology, or related field. ITIL, AWS, Azure, or other relevant certifications. Experience in data masking, synthetic data generation, and environment orchestration tools. More ❯
Norwich, Norfolk, United Kingdom Hybrid / WFH Options
Experis
the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to documentation and process improvements using ITIL practices. What We're Looking For: Degree in IT, networking, or a related field. Cisco CCNA (or equivalent) - essential. Experience in large, complex network environments. Strong troubleshooting and communication skills. … Knowledge of firewalls, IP telephony (Mitel), and network monitoring tools (e.g., SolarWinds). ITIL Foundation certification - desirable. More ❯