126 to 150 of 164 Contract ITIL Jobs

major projects/programme. Person Specification Education/Qualifications Essential Degree, or equivalent level of experience Relevant technical qualification or equivalent experience Service management qualification or equivalent experience (example: ITIL) Desirable Relevant management/leadership qualification or equivalent experience Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Experience Essential Experience of being part of user/customer-centric teams … and delivering on continuous service improvement initiatives Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc) Experience of solving complex problems for users through the use of technology Experience of managing IT assets (hardware, software, etc) Desirable Experience of supporting the transition of products from Delivery More ❯

Skills & Experience: Active DV clearance (Developed Vetting - essential) Proven experience in a 2nd line support role Strong knowledge of Windows operating systems, Active Directory, and basic networking Familiarity with ITIL processes and service management tools Excellent communication and problem-solving skills Desirable: Experience working in a secure, government or defence-related environment Certifications such as CompTIA, ITIL, or Microsoft (MCP More ❯

Knowledge Essential Supporting end user devices in a distributed environment Developing trends in IT Microsoft Desktop Products Desirable NHS IT systems and requirements Mobile Devices including iOS & Android PRINCE2 ITIL v3 Experiance Essential Troubleshooting and resolving IT hardware and software issues for end users Supporting and configuring Windows 10 and above Supporting and configuring MS Office 2010 and above Deployment … equivalent) at grade 5 or above, including Maths and English HND in an IT-related subject or equivalent experience Desirable Membership of professional body Microsoft Certified (MTA, MCSA, MCSE) ITIL v3 Foundation Degree in IT related subject Other Requirements Essential Willing to travel and work in all locations covered and supported by the department Willing to work different shift patterns More ❯

a small team of application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and … efforts and processes. - Utilise tools such as Jira and Azure DevOps as needed. Qualifications and Experience: - Proven experience in leading a team of application support engineers. - Demonstrable knowledge of ITIL processes, with certifications preferred. - Familiarity with Azure, Microsoft .Net, Ansible, and Terraform is advantageous. - Experience in application management within Azure environments. - Ability to work effectively in an Agile team setting. More ❯

Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and … architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the … enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to ensure alignment and continuous improvement. Required Skills and Experience In depth knowledge of ITIL v4 with relevant certification Proven More ❯

Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the … event management systems/taking ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If this sounds like you, apply now or More ❯

Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. Act as a key liaison for gathering … improvements. Required Experience & Skills Strong background in the insurance industry and Guidewire applications (Claims, Policy, Billing). Proven experience in IT service delivery, AMS, and digital transformation. Knowledge of ITIL, DevOps, and cloud-based architecture is a plus. Experience presenting to senior executives and leading client workshops. Excellent interpersonal, verbal, and written communication skills. More ❯

supporting internal users on a range of 1st & 2nd line technical issues, ranging across hardware, software and other services. You'll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins. Must have NPPV3, SC, or DV Clearance is highly desirable. Key Responsibilities for the IT Service Desk Technician … escalation points in line with agreed service levels. Visit user desks or remote offices when required to provide on-site support Maintain accurate asset and configuration records. Understanding of ITIL processes Experience with ITSM tools. Excellent communication skills If you are interested in this role or looking for something similar, please contact Alex directly on (url removed) If you are More ❯

Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive … definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or More ❯

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor with a … strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯

ITIL Trainer – Contract Vacancy Rate: £275 - £325 p/d IR35 Status: Outside Working Location: Plymouth (Expenses and accommodation provided) My client has a requirement for an ITIL Trainer on a contract basis. The client is a leading IT and Cyber training provider. They are looking to onboard an ITIL Trainer who can deliver ITIL 4 Foundation training to the More ❯

Rate: 550- 600 per day (Inside IR35) Clearance Required: Active SC Clearance must be in place prior to starting Overview: We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence … coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources. Prepare and deliver regular progress reports, project … and governance artefacts. Essential Skills and Experience: Proven experience managing complex IT or software projects within a Defence or highly regulated environment. Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects. Experience working with MOD stakeholders or similar government organisations. Excellent communication and stakeholder engagement skills. Comfortable operating in a hybrid environment More ❯

/VCF) Windows and Linux administration (AD, DNS, DHCP, PKI) Backup and monitoring tools (e.g. Veeam, Nagios) Awareness of Docker/Kubernetes, Networking and Cyber Security principles Familiarity with ITIL practices and supporting DevOps teams Strong interpersonal and documentation skills Active DV Clearance is essential TO BE CONSIDERED: Please either apply through this advert or email me directly via . … to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS Infrastructure Engineer, VMware, Windows Server, Linux, DevOps Support, ITIL, Secure Environments, VCF, Docker, Kubernetes, Veeam, DV Cleared, NSD More ❯

across range of areas Hardware suport experience Desktop support Experience Printer troubleshooting experience Active Directory Up to date IT knowledge Good knowledge of MS products Excellent Keyboard Skills Desirable ITIL Foundation MS Exchange MCSA Experience in healthcare Experience and Education Essential Previous Service Desk Experience Desirable ITIL qualification Skills and Knowledge Essential Team working and working under pressure Desirable Contributing More ❯

including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an More ❯

Lead DevOps Engineer - SC, ITIL, Application Up to £530 per day (Inside IR35) Primarily Remote 3/6 months My Client is an instantly recognisable Consultancy, who require a Senior/Lead DevOps Engineer that holds Active SC (Security) Clearance, as well as ITIL and application management, to work closely with a key end client. Key Requirements: Proven experience as … Lead DevOps/Application Support Engineer with Active Security Clearance (SC) Experience leading team of Application Support Engineers Proven experience in application management in Azure environments Strong Knowledge of ITIL Experience of development within Healthcare (InterSystems Health Share and Health Connect) Excellent understanding of EMPI, PD, Integration engine and IRIS Nice to have: ITIL Certification Development with Azure, Microsoft .Net More ❯

IT Risk Manager - Servicenow, ITIL, Banking sought by leading investment bank based in the city of London. **Inside IR35 - 4 days per week on site** The IT Risk Manager position focuses on ensuring that applications and infrastructure meet risk and compliance standards within the banks enterprise environment. You're essentially the driving force behind identifying, tracking, and resolving IT risk … in ServiceNow and MS Office Experience creating IT monitoring/reporting processes Experience with the Archer Risk management tool (nice to have) Leading distributed teams through remediation Knowledge of ITIL and IT Change Management Strong understanding of IT lifecycles and infrastructure dependencies Interpersonal and managerial skills (negotiation, communication, team coordination) Bachelor's degree or equivalent experience Please apply within for More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible … for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support compliance and efficiency through software licence … high attention to detail. Current SC Clearance (Security Check). Desirable Qualifications & Experience Prior experience working with Defence Digital , Operational Service Management (OSM) , or the MoD Service Centre . ITIL 4 Certification , particularly in Create, Deliver and Support . Experience with software licensing , compliance audits, or vendor agreements. Familiarity with service management tooling, particularly Remedy or similar platforms. What We More ❯

and accurate CMDB data through audits. Create reports and dashboards on asset utilization and configuration data. Train teams on asset and configuration management best practices. Experience/Skills Required: ITIL v4 certification with strong knowledge of ITIL principles. Proven experience leading large-scale Asset & Configuration Management initiatives. Expertise in CMDB, Software Asset Management (SAM), and ServiceNow. Strong analytical, problem-solving … and communication skills. Ability to manage priorities in a fast-paced environment. Desirable: ITIL v4 HVIT/CDS/PIC, SAM certification, knowledge of SaaS management, ISO 19770, or cybersecurity principles. Role Details: 6-month contract (likely to extend) £500/day Hybrid working - mostly remote, ad-hoc client site visits Asset and Configuration Management Lead | Contract | London/Portsmouth More ❯

and accurate CMDB data through audits. Create reports and dashboards on asset utilization and configuration data. Train teams on asset and configuration management best practices. Experience/Skills Required: ITIL v4 certification with strong knowledge of ITIL principles. Proven experience leading large-scale Asset & Configuration Management initiatives. Expertise in CMDB, Software Asset Management (SAM), and ServiceNow. Strong analytical, problem-solving … and communication skills. Ability to manage priorities in a fast-paced environment. Desirable: ITIL v4 HVIT/CDS/PIC, SAM certification, knowledge of SaaS management, ISO 19770, or cybersecurity principles. Role Details: 6-month contract (likely to extend) £500/day Hybrid working – mostly remote, ad-hoc client site visits Asset and Configuration Management Lead | Contract | London/Portsmouth More ❯

is seeking an experienced Availability Manager to join its Service Management function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting key ITIL practices including Capacity, Availability, SACM, ITSCM, and Service Level Management. Key Responsibilities: Manage and maintain ITIL 4-aligned Availability and Capacity Management practices Analyse performance trends and produce availability metrics … and implement service improvement opportunities Collaborate with technical teams to meet performance targets Support risk mitigation and resilience planning Essential Skills: Strong background in availability/capacity management in ITIL environments Proficiency with performance monitoring and reporting tools Solid understanding of IT infrastructure and cloud platforms Excellent stakeholder engagement and communication skills SC clearance Desirable: Experience with MoD service environments … ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value) Familiarity with Lean, Six Sigma, or other CSI methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics More ❯

geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to More ❯

geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to More ❯

Engages to ensure that user needs are being met throughout - Plans, schedules and monitors work to meet time and quality targets Knowledge: * Best practice application management in line with ITIL Processes * Experience of working with the multiple versions of SharePoint * An experienced individual that has worked in a similar role or environment for at least three years * Deep understanding of … necessary * Takes initiative to advance own skills and identify and manage development opportunities in area of responsibility, committed to learning and continuous improvement Qualifications: * Be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (desirable) * Microsoft MS900 (Mandated) AZ900 (Mandated) For more information please contact Lauren Morley at JAM Recruitment. More ❯

high volume of applications, so we recommend applying early. Interviews are anticipated to be held on the 27th and 28th August 2025 - subject to confirmation. Person Specification Qualifications Essential ITIL Foundation qualification Demonstrates commitment to own continued professional development Possession of a valid driving licence, allowing you to drive in the UK Experience Essential Knowledge and experience of service design … business facing IT role Experience of managing release of new software versions and changes to IT services Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Understanding of relevant UK legislation e.g. General Data Protection Regulations, Freedom of information, and Computer Misuse Act Experience of presenting complex and contentious information to a large technical and More ❯