High level customer care skills Good teamwork and stakeholder management skills. Broad understanding of IT technologies across the range of services Good understanding of Service Delivery activities and processes ITIL knowledge and implementation Ability to travel abroad to Poland and other international locations at short or reasonable notice More ❯
and topologies. Strong written and verbal communication skills. Desirable: TOGAF framework knowledge or certification. Excellent stakeholder management and leadership skills. Ability to manage multiple tasks with precision and autonomy. ITIL-aligned support experience in business-critical environments. Security Clearance: Must be eligible for SC clearance (based in the UK for minimum of 5 years). If you have the relevant More ❯
incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯
incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving More ❯
Bath HQ - Hybrid Model - Weekly visitsDuration: 6 months - extensions highly likely Experience required: - Strong, understanding and competency of IT. E.g. cloud infrastructure, , integration methods, reporting and analytics, active directory, ITIL, customer support and change management. - Excellent D365 product knowledge. E.g. modules, services, Developer tool suites, use cases, case studies. - Prior experience in relevant role (e.g. support/development) using D365 More ❯
track record in application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills More ❯
its core the role involves helping implement and optimise D365 systems Experience required: Strong, understanding and competency of IT. E.g. cloud infrastructure, , integration methods, reporting and analytics, active directory, ITIL, customer support and change management. Excellent D365 product knowledge. E.g. modules, services, Developer tool suites, use cases, case studies. Prior experience in relevant role (e.g. support/development) using D365 More ❯
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Sanderson Recruitment
HQ - Hybrid Model - Weekly visits Duration: 6 months - extensions highly likely Experience required: - Strong, understanding and competency of IT. E.g. cloud infrastructure, , integration methods, reporting and analytics, active directory, ITIL, customer support and change management. - Excellent D365 product knowledge. E.g. modules, services, Developer tool suites, use cases, case studies. - Prior experience in relevant role (e.g. support/development) using D365 More ❯
Alexander Mann Solutions - Public Sector Resourcing
incident and problem management processes during testing phases. Essential: . Proven experience in Operational Acceptance Testing or similar roles (eg, QA, DevOps, Systems Testing). . Strong understanding of ITIL processes and operational readiness. . Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. . Experience with Scripting languages (eg, PowerShell, Bash) and automation tools. . Excellent analytical More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Summer Browning Associates
of both hardware and software. A proven ability to develop clear and comprehensive technical and functional documentation. Familiarity with navigating public sector or defence secure environments effectively. Agile and ITIL Foundation level certification or equivalent Possession of a Microsoft role-based certification is highly advantageous. To apply, please submit your latest CV for review. More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
Summer Browning Associates
of both hardware and software. A proven ability to develop clear and comprehensive technical and functional documentation. Familiarity with navigating public sector or defence secure environments effectively. Agile and ITIL Foundation level certification or equivalent Possession of a Microsoft role-based certification is highly advantageous. To apply, please submit your latest CV for review. More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and More ❯
Wrexham, Clwyd, United Kingdom Hybrid / WFH Options
IntaPeople
tools. Educational/Certifications University degree/Equivalent technical qualification or experienc Professional Cisco qualification ideally CCNA CCSA (Checkpoint Certified Security Administrator) or demonstrable experience of managing Checkpoint firewalls ITIL Service Management Foundation Qualification – Desirable CCNA - Desirable CompTIA Network+ - Desirable Role overview Network Engineer 12month contract £300.00 - £350.00 per day IR35 status to be determined but likely InsideIR35 Company works More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Adecco
set of stakeholders. Creation of adaptable/horizon-based roadmaps for technology components. Previous experience in a team leadership role, managing a team of 4+ people Having experience of ITIL based service delivery principles Working with an organisation to deliver on their requirements - you'll need to understand clearly what your customers are trying to achieve More ❯
Education/Qualifications Essential Master's degree in a computer science or related subject, or equivalent experience in large-scale, complex IT solution implementations involving integration/interoperability. Desirable ITIL V3 certified. Experience Essential Extensive experience of working on business-led IT projects as a software developer. Significant recent experience of detailed working with industry-standard development technologies. Significant experience More ❯
across UK and EU such as ECB's EBA, DORA and related standards Information and Cyber Security Frameworks and industry Standards (e.g., NIST/ISO 27001/COBIT/ITIL) Experience creating and delivering presentations and concise writing skills to produce clear documentation (security policy, senior management posture reports) Excellent inter-personal communication skills, able to liaise with all levels More ❯
across UK and EU such as ECB's EBA, DORA and related standards Information and Cyber Security Frameworks and industry Standards (e.g., NIST/ISO 27001/COBIT/ITIL) Experience creating and delivering presentations and concise writing skills to produce clear documentation (security policy, senior management posture reports) Excellent inter-personal communication skills, able to liaise with all levels More ❯
part in ensuring the stability, performance and continual improvement of a critical national application. Skills and Experience: Proven experience leading application support teams in complex environments. Strong background in ITIL or service management frameworks, with a focus on continual service improvement. Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non-technical audiences. More ❯
Gloucester, Gloucestershire, England, United Kingdom
IMT Resourcing Solutions
Collaborate with wider IT and business teams to ensure alignment with business needs. Skills & Experience: Proven track record managing a Service Desk or IT Support team. Strong knowledge of ITIL processes and service management best practice. Hands-on approach with excellent stakeholder management skills. Ability to balance day-to-day operations with longer-term improvements. Comfortable working in a hybrid More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Experis IT
IT systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. Technical and functional knowledge of the following Treasury IT systems: Bottomline GTX (GT Exchange) Bottomline More ❯
complex environments Strong understanding of finance and procurement processes Excellent stakeholder management and communication skills Ability to lead cross-functional teams and third-party vendors Relevant certifications (e.g. PMP, ITIL, Agile) are desirable Experience of delivering similar projects in a manufacturing, construction, engineering or related industry. This is a fantastic opportunity for a confident and capable IT Project Manager to More ❯
Lockington, Derby, Derbyshire, England, United Kingdom
James Andrew Recruitment Solutions (JAR Solutions)
second-line technical expertise to end users and ICT colleagues Deliver excellent customer services using telephone, face to face, email, video, and instant messaging Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management Procure ICT hardware, software and services whilst ensuring software licensing compliance Create high More ❯
Wembley, London, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
lead on every stage of the product lifecycle — ensuring our digital products deliver measurable outcomes and enhance user experience You'll also: Own a portfolio of product releases, ensuring ITIL, enterprise IT, data, and engineering standards are followed. Create and promote outcome-driven product roadmaps, aligning stakeholders across the business. Manage budgets of around £500k and a small team of More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
lead on every stage of the product lifecycle — ensuring our digital products deliver measurable outcomes and enhance user experience You'll also: Own a portfolio of product releases, ensuring ITIL, enterprise IT, data, and engineering standards are followed. Create and promote outcome-driven product roadmaps, aligning stakeholders across the business. Manage budgets of around £500k and a small team of More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
to the best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation (Desirable) Qualifications such as ISTQB, ITIL etc. (Desirable) Previous technical exposure to Electronic Retail Point of Sale systems (Desirable) What You’ll get in Return Salary starting £31,335 rising to £35,020 Monday to Friday More ❯