2 of 2 Remote Contract ITIL Certification Jobs

guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For Degree qualified (desirable). ServiceNow certifications (required). Advanced ITIL certification (preferred). Strong understanding of ITSM frameworks and IT support environments. Hands-on experience with ServiceNow development and module implementation (ITSM, ITOM; ITBM, CSM, HR a plus More ❯

Improvement Techniques for streamlining business processes. Ie. error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness etc. Excellent relationship building skills with stakeholders ITIL best practise, ideally v3 or v.4 ITIL certified , (BRMP is desirable but not essential) Strong desire to drive User Experience at all times and awareness of the User More ❯