Leve; 2 - Technical Support Engineer - Amazon Connect & Telophony
Glasgow, Lanarkshire, Scotland, United Kingdom
Opus Recruitment Solutions Ltd
troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor More ❯
Employment Type: Contractor
Rate: Salary negotiable
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