2 of 2 Contract IVR Jobs

AWS Connect Support Engineer

Hiring Organisation
Eden Brown
Location
East London, London, United Kingdom
Employment Type
Contract, Temporary
Salary
£500/day umbrella
system health and support activity. Skills & Experience: Strong hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years ...

Contact Centre Manager

Hiring Organisation
Infoplus Technologies UK Ltd
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Contract
Contract Rate
From £450 to £500 per day
contact centre projects, from initiation through delivery and handover to operations. Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules … customer experience (CX) projects. Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). Experience working with Nuance technologies (IVR, speech recognition, conversational AI, or voice solutions). Solid understanding of contact centre operations, call flows, IVR design, routing strategies, and reporting. Strong stakeholder management ...