1 to 25 of 43 Contract Incident Management Jobs

Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There … an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems. The post holder will be responsible the management of the Group's mobile phone estate. This will also include the management of the Trust's Mobile Device Management (MDM) platform … a senior member of the Groups technical support function that provides Unified Communications technical support and consultancy. The post holder is responsible for the management of the Groups mobile phone estate. This will also include the management of the Groups Mobile Device Management (MDM) platforms and clinical … ensure the validity of those backups in accordance with policy and procedure. The post holder will identify and contribute for Unified Communications based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. Ensure the Unified Communications team maintains a high standard with regards to the efficient and more »

both their main office location and other remote sites in your region. • IT Equipment Setup & Handover to Users within the Business • IT Equipment Asset Management/Stock Control • Incident Management – Resolving all IT Incidents/Service Requests which are under your remit. • Basic Network Connectivity Demands • Basic … Network Incident Management Troubleshooting • Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. • Windows Active Directory - Domain Account & Access Rights Management • New Site Setups & Decommissions o Network Connectivity – LAN & WAN o IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup. • Printer Connectivity Demands … Strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK. Time & Task Management are key skills which are required to deliver to strict deadlines to ensure more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident more »

and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure. Firewall management Web Proxy management and CASB. Anti-Virus/Malware management Standard, third party and privilege access user management Remediation of external … will be used as evidence during COBIT 5, PCI DSS and Security review, internal and external audits. Required Skills Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

Monday - Friday excluding weekends and bank holidays. - Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the … live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: * Triage * Resolving MS Dynamics 365 Configuration defects * Raising Service-now tickets for downstream issues more »

6months+ Our client has an opportunity a CyberArk SME to join on an initial 6 month contract. The CyberArk technical resource is responsible for management and support of the PAM estate. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Tasks … control. * identifying and onboarding (DNA scan/Account discovery module)of privileged accounts into CyberArk across all the platforms. * Understanding the current privileged access management status within the IT environment. * Management of the delivery of cybersecurity projects within agreed scope, cost and timescale * To work independently or as … of the tool (Essential) * Experience in defining PAM processes and role definition with knowledge of native access control mechanisms. (Essential) Desirable skills: * Identity Access management (IAM) experience (desirable) * Experience in creating detailed work breakdown structure for PAM implementation. (desirable) * Experience in working on multiple projects with broad scope, ambiguity more »

contract Rate: £78ph UMB (Inside IR35) Job specification: Our client is looking for a security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects … cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with more »

SIEM/Incident SME Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months MUST BE PAYE THROUGH UMBRELLA We are heading up a recruitment drive for a global consultancy that require a DV Cleared SIEM/… Incident SME to join them on a major project that's based onsite 4/5 days in either Warwick, Farnborough or Corsham. Role Description : Main Tech Skills required are ELK (Elastic, Logstash, Kibana) and Tanium The Cyber role is to join a growing security team responsible for designing … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give more »

a week and will require travel to local sites/data centres and other office locations. Skills/Experience; Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management … monitoring, orchestrator and SEIM tools Good Knowledge of next-gen application firewalls, anti-malware, cloud proxies and CASB Experience in Azure cloud and identity management solutions. Palo Alto Firewall, Imperva WAF and NAC experience Netskope proxy and CASB experience Microsoft Defender and Crowdstrike experience Azure Entra ID and DUO more »

SIEM/Incident SME CONTRACTOR MUST HOLD DV CLEARANCE Role Title: SIEM/Incident SME Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months Role Description: Main Tech Skills required are ELK (Elastic, Logstash, Kibana … the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role: . Develop and integrate security event monitoring and incident management services. . Respond to security incidents as they occur as part of an incident response team. . Implement metrics and dashboards … to give visibility of the Enterprise infrastructure. . Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. . Produce documentation to ensure the repeatability and standardisation of security operating procedures. . Develop additional investigative methods using the SOC more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

DESIRABLE Key responsibilities: Application and infrastructure planning and testing including integrations Maintaining CI/CD pipelines Automation implementation Guidewire Cloud Console configuration On-call, incident response and incident management Monitoring the software development process through its entire lifecycle and ensuring adherence to security standards Regularly updating or … such as Kanban and experience of Scaled Agile (LeSS, SAFe) would be beneficial Deep knowledge required of following tools/technologies Containerisation tooling and management in particular, Docker & Rancher CI/CD tooling such as Octopus Deploy, Azure DevOps, TeamCity, Artifactory & GitHub IaC configuration tooling such as Chef/ more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incident more »

Role Title: SIEM/Incident SME Duration: 6 months Location: Hybrid/Corsham, Portsmouth or Northallerton - 2/3 days per week at ONE site Rate: £700/d - Umbrella only PLEASE NOTE: Applicants must hold active DV Clearance to be considered for this role Would you like to … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »

/new patching requirements, rack identification and allocation, and preparation of patching sheets. Oversee device build and configuration activities including setting up console and management connectivity, extending data and VLANs, configuring rSeries, and deploying new certificates. Coordinate the migration phase, including service mapping, scheduling migration dates, conducting pre-migration … testing, and executing migrations with adherence to change management process. Handle incident management and resolution of any issues arising during or after the migration. Requirements: Proven experience in managing IT hardware replacements, preferably within financial services or other highly regulated sectors. Familiarity with F5 hardware platforms, particularly … the BIG-IP and LTM series. Strong understanding of data center operations, including device and network configuration, and compliance with security standards. Excellent project management skills and the ability to manage multiple tasks simultaneously. Strong communication skills for coordinating with internal teams and external vendors. more »

infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incident management experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »

including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »

including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »