13 of 13 Remote/Hybrid Contract Incident Management Jobs

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL … Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service ...

days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/Service … Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem ...

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This role ...

Contract Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

reliability risks and drive long-term preventative improvements Define and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes Lead complex incident management, post-incident reviews, and remediation planning Depth at Networkign Fundamentals - trouble shoting network infrastructure is key Experiecne working as senrio … Datadog Previous mentoring or technical leadership experience Experience with Infrastructure as Code tools such as Terraform or CloudFormation Exposure to AI-assisted tooling for incident analysis or operational efficiency Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including use of SQL where … clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query, Power Automate ...

Security - Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Information and Business Advice - Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries … issues and enabling others to take appropriate actions. Stakeholder Management - Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met. Enterprise Architecture - Create/manage architecture storyboards/viewpoints that articulate business requirements. Analysis ...

validation for connected car services using mobile apps and smartwatches. - Ensure all test resources are prepared and available before validation begins. - Raise and track incident tickets in the incident management system, ensuring timely resolutions. - Follow established testing methods and procedures to meet company specifications and regulatory standards. ...

fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management ...

coordinate, and execute cutover activities including data migration, testing, training, and go-live support. Establish and run the EPR Go-Live Command Centre, managing incident escalation, downtime processes, and rapid response protocols. Manage risks, dependencies, and contingency planning for all cutover workstreams. Engage with senior clinical, operational, and digital … Significant experience leading cutover or go-live activities on large digital transformation programmes (ideally NHS/healthcare). Strong background in programme/project management methodologies (PRINCE2, MSP, Agile). Proven ability to manage complex risks, interdependencies, and operational readiness activities. Experience with incident management, command centre ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

Requirements: SQL Python/Bash ETL/ELT support Workflow orchestration (Airflow or Dagster) AWS data services (Athena, S3, MWAA, Iceberg) Data quality monitoring & incident management Nice to Have: Airbyte DBT Apache Spark Grafana FTP/data distribution platforms Financial data experience ...

legacy services that currently lack monitoring Deliver fit-for-purpose alert thresholds and notifications aligned to operational needs Improve visibility, observability and proactive incident management Experience & Skills Essential Active SC Clearance Experience supporting live production environments Exposure to data platforms such as Denodo, Talend, PDI, MySQL or Redshift ...