20 of 20 Contract Problem Management Jobs

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our … client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user … 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites More ❯

Key tasks Installations, Configurations, Migrations, Operational Support, patching, On-call support Monitoring components of Storage systems including volumes, LUNs, disk and logs. Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. Backup management and health checks Monitor backup jobs, schedules and relevant logs More ❯

Key tasks - Installations, Configurations, Migrations, Operational Support, patching, On-call support Monitoring components of Storage systems including volumes, LUNs, disk and logs. Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. Backup management and health checks Monitor backup jobs, schedules and relevant logs More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £(Apply online only) per day. This contract is inside IR35. For further information, please apply online and More ❯

Managed Service. The following is a list of expected responsibilities: To manage and support a customer's AWS and Data platform To be technical hands on Provide Incident and problem management on the AWS IaaS and PaaS Platform Monitoring and observability of system and platform performance Collaboration with development and build teams on application and platform deployments and … and logs Escalate incidents and problems to the appropriate teams Working with third party suppliers and AWS to jointly resolve incidents Experience and Skills Requirements: Essential Technical troubleshooting and problem solving AWS management of large-scale IaaS PaaS solutions Monitoring and troubleshooting servers, networks, and applications Cloud networking and security fundamentals Collaboration and communication skills Highly adaptable to … is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically More ❯

ITS business areas and to the wider HSC. Act as deputy to the Operations Manager in relation to representing ITS on relevant system governance structures e.g. Service Review Meetings, Management Groups, etc. Working with and monitoring suppliers in relation to performance, change, etc. Input to change release and change management activities associated with solution upgrades or change with … . Contributing to the development and maintenance of Service Transitioning Assurance Process (STAP) documentation for the services under Postholder control. Assisting the Operations Manager to help ensure an effective Problem Management process is in place. Complying with internal ISO audits to verify the continuing suitability, adequacy and effective of the Quality Management System (QMS), including More ❯

desktop environments, including application delivery and packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed outcomes. Ensure adherence to change management and configuration control policies. Essential: Specialist knowledge of the Citrix product suite (Virtual Apps & Desktops, NetScaler). Hands-on experience with Ivanti User Workspace Manager . Proven track record … skills across hardware, security, and application domains. Excellent working knowledge of Windows 10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office 365 integration. ITIL Foundation certification. Senior Workspace Engineer Due to the volume of applications received for positions, it will More ❯

network and security solutions Configure, maintain and troubleshoot routers, switches, firewalls and load balancers Implement authorised infrastructure changes and participate in CABs Conduct root cause analysis and contribute to problem management Produce clear technical documentation, including SOWs and design artefacts Support internal projects and continuous improvement initiatives Provide on-call technical support when required Stay current with emerging … troubleshooting complex multi-site network issues Professional certifications such as CCNA/CCNP, CCSA or PCNSA preferred Familiarity with ITIL frameworks and multi-client service environments Excellent communication and problem-solving skills Experience with automation or scripting (Python, Ansible) advantageous Why join? Fully remote working (UK-based) Outside IR35 contract Opportunity to deliver critical network security projects across diverse More ❯

areas such as servers, end clients, cloud services, etc. Primary Responsibilities • Support the Project team with all technical activities within planned timeframes and ensuring that project governance is followed. • Management and troubleshooting of incidents relating to: o Active Directory including Group Policy o Windows Server environment o Telephony and related infrastructure including Contact Centre and Call Recording applications • Working … and infrastructure. Skills, Competencies & Personal Qualities • Strong Infrastructure and end user support skills and experience • Contribute with ideas and suggestions on continuous service improvement • Strong experience of incident and problem management including 3rd party service providers • ITIL V3 Foundation qualified • Must be able to work collaboratively with a range of colleagues both in the wider organisation, and with More ❯

Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers More ❯

troubleshoot alerts and events generated by BMC systems to ensure optimal performance. Develop and manage service models to understand dependencies and the health of IT services. Support incident and problem management processes for monitored systems. Drive continuous improvement by identifying opportunities to enhance monitoring capabilities and operational efficiency. Ensure compliance with audit and security requirements through proactive monitoring … attack vectors. Hands-on experience with network troubleshooting and Scripting or programming languages. Ability to work collaboratively with cross-functional teams and manage own technical deliverables. Strong analytical and problem-solving mindset, with attention to operational detail. Contract Details Duration: Initial 6 months (with view to extend) Day Rate: up to £325 per day (Inside IR35) Location: Hybrid - Wokingham More ❯

status of escalated issues and seeking status updates where necessary Keeping the incident creator informed of progress or possible reasons for delay while escalating known or reoccurring issues to management Recommending workarounds or additional training to users to support efficiency Contributing content to the knowledge base to assist with problem management of incidents Developing applications and reports More ❯

and ensure optimal performance and availability of services Key duties include configuring and managing BMC monitoring tools, analysing system alerts and events, implementing monitoring frameworks, and supporting incident and problem management processes within the monitoring environment Serve as the primary point of contact for expertise in monitoring solutions Set up, configure, and maintain BMC monitoring systems and related … resolve issues based on alerts and events generated by BMC tools Service Model Development: Design and manage service models to understand the dependencies and health of IT services Incident & Problem Support: Collaborate with IT operations teams to investigate and resolve incidents and issues related to monitored systems Continuous Improvement: Identify opportunities to improve monitoring capabilities and streamline IT operations … Essential Skills: Familiarity with BMC, BHOM, and TSOM monitoring tools is beneficial but not mandatory Able to work as part of a team to manage technical deliverables and change management; engaging with Application and Infrastructure teams to ensure alignment and resolve issues Desirable Skills: Strong understanding of monitoring tools, operating systems, intrusion detection systems (IDS), and network security principles More ❯

the ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. … and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with More ❯

known UK business is looking to hire a Risk and Disaster Recovery specialist. The successful candidate will be responsible for developing and executing an IT disaster recovery (including risk management strategy) for enterprise infrastructure. You will also plan for ongoing maintenance. You will also ensure our clients IT infrastructure and services remain resilient and recoverable in the event of … disruption. In depth expertise in ITIL frameworks is essential. Previous experience in disaster recovery planning and risk management is also essential. The ability to work closely with business, technical and vendor stakeholders. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Define/maintain IT disaster recovery framework ensuring alignment with business continuity objectives. Conduct … ITIL best practices for risk and recovery management. Collaborate with service owners, dept. heads and vendors to ensure new DR processes are built into future designs. Advise incident and problem management teams in identifying risk-related root causes. Advise stakeholders with regular reporting on risk exposure, Disaster Recovery readiness and general performance. Skills & Experience required: Proven and in More ❯

Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills can be provided: Experience in the installation, configuration … complex requirements, specifically measuring performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. The service needs to be delivered … by personnel holding a valid Security Clearance (SC) Competency in MS Office Suite. Desirable skills, qualifications and experience Support live services. Support Incident investigations. Support Problem Management. Support Change Management. Support Defect Management CentOS/RedHat experience - underpins some applications. If this is the role for you please submit your CV at your earliest convenience. More ❯

Configure Zellis [ResourceLink] to meet specific HR and payroll requirements Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards Provide documentation, training and support to colleagues in HR, Payroll, and Learning & Development to maximise effective use of Zellis tools Proactively raise More ❯

to fulfil the strategic data needs of the organisation, as defined by chief data architects. At this role level, you will: * design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy * provide input into data dictionaries * define and maintain the data technology architecture, including metadata, integration and business intelligence or … Level: working You can: * develop data standards for a specific component * analyse where data standards have been applied or breached, and undertake an impact analysis of that breach Metadata management Level: working You can: * work with metadata repositories to complete complex tasks such as data and systems integration impact analysis * maintain a repository to ensure information remains accurate and … up to date Problem management Level: working You can: * initiate and monitor actions to investigate patterns and trends to resolve problems * effectively consult specialists where required * determine the appropriate remedy and assist with its implementation * determine preventative measures Strategic thinking Level: awareness You can: * explain the strategic context of your work and why it is important * support strategic More ❯

to fulfil the strategic data needs of the organisation, as defined by chief data architects. At this role level, you will: design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy provide input into data dictionaries define and maintain the data technology architecture, including metadata, integration and business intelligence or … Level: working You can: develop data standards for a specific component analyse where data standards have been applied or breached, and undertake an impact analysis of that breach Metadata management Level: working You can: work with metadata repositories to complete complex tasks such as data and systems integration impact analysis maintain a repository to ensure information remains accurate and … up to date Problem management Level: working You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate remedy and assist with its implementation determine preventative measures Strategic thinking Level: awareness You can: explain the strategic context of your work and why it is important support strategic More ❯