19 of 19 Contract Problem Management Jobs

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

contact for Digital Service's customers and providing first level Digital Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent customer service ...

configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog). - Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection. - Application Performance Management - Analyze application performance, identify bottlenecks, and recommend optimization strategies. - Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines. … Conduct root cause analysis for recurring incidents and propose long-term solutions. - Incident & Problem Management - Act as SME during major incidents, providing technical expertise and rapid resolution guidance. - Develop automated monitoring scripts and self-healing mechanisms to reduce downtime. - Document monitoring processes, playbooks, and best practices. - Stakeholder Collaboration ...

associated technology stack across all development, testing and business critical production environments, including on call. Develop, maintain and provide IT capacity and performance management services across the associated technology stack. Installation, administration and support of all relevant systems. Provide appropriate consultancy services to other business users. … systems can be recovered as required. Plan and support the processing of all batch processing, data imports and exports. Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required. Assist with regular capacity planning, performance measurement and tuning tasks liaising with other ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

/LLD, sequence diagrams, deployment topologies, and data models Integration & Data Architect secure integrations with Azure services (Functions, Logic Apps, Service Bus, API Management, Event Grid), Microsoft 365, and line-of-business systems via custom connectors Optimize Dataverse schema, relationships, and performance; manage large datasets, virtual tables … robust monitoring and logging using Azure Monitor, Dataverse telemetry, and Application Insights Govern service accounts, connectivity, licensing posture, and cost optimization Own incident and problem management for platform-related issues and coordinate with vendor support Your Profile Essential Skills/Knowledge/Experience 8 10 years of experience ...

/LLD, sequence diagrams, deployment topologies, and data models. Integration & Data * Architect secure integrations with Azure services (Functions, Logic Apps, Service Bus, API Management, Event Grid), M365, and line-of-business systems via custom connectors. * Optimize Dataverse schema, relationships, and performance; manage large datasets, virtual tables, and row-level … ensure robust monitoring/logging (Azure Monitor, Dataverse telemetry, Application Insights). * Govern service accounts, connectivity, license posture, and cost optimisation. * Own incident/problem management for platform-related issues and coordinate with vendor support. Key Skills & Experience: * Expert knowledge of Power Apps (canvas & model-driven), Power Automate ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed outcomes. Ensure adherence to change management and configuration control policies. Essential: Specialist knowledge of the Citrix product suite (Virtual Apps & Desktops, NetScaler). Hands-on experience with Ivanti User Workspace Manager … application domains. Excellent working knowledge of Windows 10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office 365 integration. ITIL Foundation certification. Workspace Architect Due to the volume of applications received ...

packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed outcomes. Ensure adherence to change management and configuration control policies. Essential: Specialist knowledge of the Citrix product suite (Virtual Apps & Desktops, NetScaler). Hands-on experience with Ivanti User Workspace Manager … application domains. Excellent working knowledge of Windows 10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office 365 integration. ITIL Foundation certification. Workspace Architect Due to the volume of applications received ...

R760xa, R750xa * GPU Hardware (Nvidia, AMD) - a must. * Large DC experience * Dell Open Manage * Red Hat Ent Linux * Ubuntu OS * Omnia * Administration: * Change Management support. * Post Implementation Planning and Knowledge Sharing. * Problem Management * Change Evaluation and Recommendations * Conducts knowledge transfer to address the Customer's skills ...

M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin ...

Copilot across Client's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities: Incident & Problem Management: Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin ...

metrics, alerts, and conditions through monitoring platforms such as Grafana and Prometheus, ensuring system health is visible and actionable. You will support change and problem management activities, evaluate proposed changes, and provide clear recommendations. Post-implementation, you will contribute to planning and continuous improvement while ensuring knowledge ...

looking for an experienced Consultant specialising in GenAI infrastructure and cluster management to support a large-scale AI and GPU data center environment. This is a long-term engagement where you will be Embedded in day-to-day operations, acting as a trusted technical expert and advisor. The assignment … essential, as is confidence working with Dell OpenManage, Red Hat Enterprise Linux, Ubuntu, and Omnia in complex clustered environments. You will support change and problem management activities, evaluate proposed changes, and provide clear technical recommendations. Following implementations, you will help plan next steps and ensure knowledge is shared ...