1 to 25 of 36 Contract Problem Management Jobs

potential to extend and will be a hybrid role that will be based in Edinburgh. Our client is seeking a Senior CMDB (Configuration Management Database) Manager who will be responsible for maintaining the accuracy, integrity, and relationships of an organization's IT assets and infrastructure components. Their primary goal … ensure that IT teams have a clear, real-time view of the technology stack to support incident, change, and problem management. This role is responsible for: Play a leading role in establishing the organisation’s Configuration Management capability from the ground up. You will shape, implement, and mature ...

Problem Manager - Active SC required£640 per day (Inside IR35) | Fully Remote | 4-6-Month Contract OverviewWe are seeking an experienced Problem Manager to join a large-scale enterprise programme. This role will be responsible for owning and driving the end-to-end Problem Management process … requirements, applicants must be British citizens and eligible for Security Clearance (SC), with existing SC clearance highly desirable. Key Responsibilities Own and govern the Problem Management process and associated controls. Lead Root Cause Analysis (RCA) investigations for major and recurring incidents. Create and manage Problem Records, Known ...

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings . Work closely with Incident, Problem, Release and Service Transition teams to ensure effective coordination. Support operational readiness and service acceptance activities. Provide clear and concise communication to technical teams ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

servers' local storage to create a resilient shared storage pool) Experience managing production-critical infrastructure environments with high availability requirements. Experience with incident management, problem management, RCA, and continuous operational improvement. Knowledge of monitoring, observability, alerting, and performance management. Microsoft Hyper-V (Core Expertise) Deep hands … with monitoring and observability platforms such as Azure Monitor, Prometheus, Grafana, Splunk, or similar tools. Experience supporting enterprise VDI environments. Understanding of ITIL Incident, Problem, Change, and Release Management. Experience working in regulated industries such as Banking or Financial Services. Experience & Qualifications 6+ years of infrastructure engineering experience with ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications. Provide 2nd line incident resolution, problem solving and problem management for business applications. Contribute to developing improvements to applications which are causing recurring business operational issues. Take ownership … solutions. Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this. Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

Strong experience supporting and operating cloud-based data platforms Commercial experience with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively … Desirable GitHub and GitHub Actions Terraform and Infrastructure/Platform as Code Cloud monitoring and observability tooling Alerting and operational monitoring platforms Cloud cost management and optimisation Zero Trust architecture experience Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior Analyst, or Supervisory ...

contribute to building trust and sustainability through technology. What you'll be doing: Responding to complex escalations from 3rd Line engineers and assisting in problem management investigations Managing VMware products and associated monitoring tools such as vCenter, ESXi, SDDC Manager, and Solarwinds Automating manual tasks to improve efficiency … minimise downtime Identifying single points of failure and designing resilient solutions Managing obsolescence for applications and operating systems Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi Experience with event ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

support the delivery of acritical customer service desk operation. The successful candidate will providefirst-line technical support, ensure the effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin a fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests … required. Perform initial troubleshooting across hardware, software, operating systems, and network-related issues. Monitor incidents through to resolution and maintain regular customer communication. Assist Problem Management teams by identifying recurring issues and contributing to root cause investigations. Create, update, and maintain technical documentation, support guides, and knowledge articles. ...

troubleshooting complex issues, implementing database changes, and ensuring high availability and data integrity.The ideal candidate combines strong technical expertise with a proactive approach to problem-solving and effective collaboration with application, infrastructure, and support teams.Key ResponsibilitiesDatabase Administration Administer, maintain, and support Microsoft SQL Server environments. Perform database installations, configuration … maintain High Availability (HA) and Disaster Recovery (DR) solutions such as: Always On Availability Groups Log Shipping Replication Database Mirroring (where applicable) Incident & Problem Management Troubleshoot and resolve database incidents within agreed service levels. Conduct root cause analysis for recurring issues. Participate in on-call support rotations when ...

troubleshooting complex issues, implementing database changes, and ensuring high availability and data integrity.The ideal candidate combines strong technical expertise with a proactive approach to problem-solving and effective collaboration with application, infrastructure, and support teams. Person should hold active SC clearance. Contract - 4 to 6 months Location - Remote … maintain High Availability (HA) and Disaster Recovery (DR) solutions such as: Always On Availability Groups Log Shipping Replication Database Mirroring (where applicable) Incident & Problem Management Troubleshoot and resolve database incidents within agreed service levels. Conduct root cause analysis for recurring issues. Participate in on-call support rotations when ...

have excellent contract job opportunity for Problem Manager role | Remote Purpose Identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root cause analysis and corrective actions. A person should hold active SC clearance. Contract - 4 to 6 months Location - Remote … attractive pay (inside IR35) Key Responsibilities Own the Problem Management process and governance. Lead Root Cause Analysis (RCA) investigations. Coordinate technical teams to identify underlying causes. Create and manage Problem Records. Identify Known Errors and Workarounds. Track corrective and preventative actions through to completion. Monitor incident trends ...

closely with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What … Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. ...

Role Overview We are looking for a Senior Cloud Network SRE/Cloud Platform Engineer with strong expertise in GCP/AWS networking, incident management, Kubernetes, and platform reliability engineering . The ideal candidate should be capable of troubleshooting complex cloud networking issues, leading production incident resolution, and driving … Peer communication . Support and manage Kubernetes platforms (GKE/EKS) . Build and maintain monitoring, alerting, and observability solutions. Perform incident response, problem management, and Root Cause Analysis (RCA). Automate operational tasks using Python and Shell scripting . Manage Infrastructure as Code (Terraform) and CI/ ...