1 to 25 of 29 Contract Problem Management Jobs

Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping product service management across all our Product Teams. This is an exciting opportunity for someone who is passionate about investigating root causes and preventing disruptions to our service … across our product lines within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong relationships across both technical ...

6+ Months Specialism(s): ServiceNow, ITSM, CSA, CAD, JavaScript, REST APIs, SOAP APIs, JSON, XML, Service Catalog, Workflow Automation, Flow Designer, Business Rules, Incident Management, Change Management, Problem Management, Asset Management, CMDB, Integrations, Platform Administration, Troubleshooting, Technical Documentation, UK Security Clearance, SC Clearance, SC Cleared … portals, and user interfaces. * Develop automated business processes using workflows, scripting, APIs, and ServiceNow best practices. * Configure, customise, and enhance ITSM modules, including Incident, Problem, Change, and Asset Management. * Integrate ServiceNow with third-party applications and enterprise systems. * Develop and maintain CMDB integrations, ensuring data quality and accuracy. * Monitor ...

6months + Specialism(s): ServiceNow, ITSM, CSA, CAD, JavaScript, REST APIs, SOAP APIs, JSON, XML, Service Catalog, Workflow Automation, Flow Designer, Business Rules, Incident Management, Change Management, Problem Management, Asset Management, CMDB, Integrations, Platform Administration, Troubleshooting, Technical Documentation, UK Security Clearance, SC Clearance, SC Cleared … portals, and user interfaces. * Develop automated business processes using workflows, Scripting, APIs, and ServiceNow best practices. * Configure, customise, and enhance ITSM modules, including Incident, Problem, Change, and Asset Management. * Integrate ServiceNow with third-party applications and enterprise systems. * Develop and maintain CMDB integrations, ensuring data quality and accuracy. * Monitor ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … release management. You should have experience managing external suppliers, outsourced support contracts and commercial relationships, as well as knowledge of IT General Controls, incident management, problem management and project delivery. An understanding of Microsoft 365, Azure, PowerApps, Power BI, cloud-based applications and software licensing would ...

stability, coordinating responses to major incidents, and driving continuous service improvement across a complex IT environment. As an Incident Manager, you will lead the management of high-priority incidents, working with technical teams, service providers, and business stakeholders to minimise disruption, restore services quickly, and ensure clear communication throughout … actively managed and incidents are prioritised, escalated, and resolved appropriately. Provide timely updates to senior stakeholders and business users during live incidents. Promote incident management best practices across support and operational teams. Work closely with Problem Management teams to identify root causes and implement preventative measures. Analyse ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

vulnerabilities and single points of failure and recommend appropriate improvements Provide technical guidance to customers around network upgrades, optimisation and new technology Support change management activity including implementation, validation and post change reviews Contribute to network monitoring, automation and service improvement initiatives Skills & Expertis Cisco Meraki Cisco Catalyst … EtherChannel LAN and WAN environments MPLS, DIA and VPN technologies Cisco Wireless LAN Controllers and Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering ...

support client operating systems and productivity software Provide IT support to end users and assist with site-based IT systems Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management Respond to IT incidents and service requests while supporting the achievement … service level agreements Participate in troubleshooting and the resolution of larger IT issues Contribute to root cause analysis and problem management activities where required Promote IT standards, policies and best practice to improve user satisfaction and productivity Job Requirements: Experience in IT support, service desk or IT analyst ...

Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers … operations and service delivery Demonstrable track record delivering infrastructure projects and transformation programmes Experience managing third-party suppliers and multi-vendor environments Strong stakeholder management and communication skills ITIL service management experience preferred The successful Network & Infrastructure Service Manager will be technically credible, and comfortable operating in complex ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers ...

house applications forming part of the wider technology platform. Architect and integrate storage solutions, including working with third-party vendors. Develop tools supporting problem management and preventative maintenance. Contribute to alert and capacity management solutions. Work with storage virtualisation, automation and provisioning technologies. Work with distributed ...

triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience as a SQL Server DBA within … Server Analysis Services (SSAS) SQL Server Backup and Recovery Database Upgrades and Migrations PowerShell scripting experience Windows Server administration knowledge Excellent communication and stakeholder management skills High Availability & Disaster Recovery Experience Candidates should have hands-on experience with: AlwaysOn Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies ...

live activities. Strong documentation skills including runbooks, support models, RACI matrices and operational readiness reviews. Knowledge of ITIL processes including Incident, Change and Problem Management. Experience working with technical, operational and third-party stakeholders. Strong requirements gathering and stakeholder facilitation skills. Experience working across Agile and Waterfall environments. Familiarity ...

senior technical escalation point for complex incidents and major outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical … Communications and Collaboration environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints Strong knowledge of SIP and H.323 protocols. Experience with VMware v7/v8 . Proven experience leading technical teams ...

Videoconferencing projects Providing specialist support to L1/L2 teams on complex technical incidents Leading major incident resolution , including RCA and action planning Supporting problem management and continual service improvement Troubleshooting Cisco UC, voice and video environments Producing and maintaining HLD, LLD and technical documentation Performing hardware ...

architect and deliver effective storage outcomes * Build in-house applications that become part of the business technology platform * Create storage tools to support problem management and preventive maintenance (including alert and capacity management) * Contribute to storage automation and observability improvements * Apply your understanding of storage virtualisation, scale ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

issues, coordinating with third parties, restoring services quickly, updating records, and ensuring incidents are properly closed - all based on priority and service level agreements. * Problem Management by identifying, logging, prioritizing, and resolving issues affecting workplace IT services, coordinating with third parties, updating records, and preventing recurrence through root ...