1 to 25 of 29 Contract Problem Management Jobs

Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape Responsibilities will be :- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/client approved ticketing platform. Partner with the client to update documentation … requests, relating to cases and/or applications in scope. Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request. Problem Management: Track, record, and process recurring tickets. Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

Solution Architect you will have ownership of the solution design through the delivery phases. Task Description: Technical Authority for a portfolio of services. Technical management of issues escalated. Provide communication about fixes for technical risks in the live service resulting from HPI's or MI's. Input into … clients to become their trusted advisors through boldness and honesty. Solution Delivery - will ensure solution delivery is performed according to agreed specification. Technical problem management - will own technical problem management and resolution relevant to the solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary ...

post-incident review Maintain oversight of 24/7 operational coverage, including shift rotas where applicable Identify trends and recurring issues, contributing to problem management and service improvement initiatives Support crisis situations, ensuring alignment with business continuity and resilience plans Essential Skills & Experience Active DV clearance (mandatory) Proven … experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including engagement at senior levels Strong analytical ...

modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments are met and issues are escalated appropriately. Oversee incident, problem, and change management, ensuring alignment with governance, contractual requirements, and service management processes. Protect live services by ensuring effective monitoring, resilience, and incident response, including rapid mobilisation for high-priority incidents. Provide clear, timely reporting and updates, raising risks, issues, assumptions, and dependencies to support informed decision ...

clear network security product vision aligned with Zero Trust principles, organizational governance frameworks, and regulatory compliance requirements. Deep understanding of security policy lifecycle management, identity and access management integration, micro-segmentation strategies, and continuous verification principles. Skilled in managing network security product backlog prioritized based on risk assessment … Proxy services, Network Access Control (NAC), Next[1]Generation Firewalls (NGFW), Intrusion Detection/Prevention Systems (IDS/IPS), and Security Information & Event Management (SIEM) integration, spanning physical, virtual, and cloud environments. Strong understanding of network security technology fundamentals including Zero Trust Architecture (ZTA) principles, Software[1]Defined Perimeter ...

proactive issue detection. * Ensure data quality, consistency, and availability through ongoing validation and health checks. * Apply best practices for production support, including incident management, change management, and problem management. * Work closely with business users, data analysts, and other stakeholders to resolve data-related queries. * Document runbooks, support … analyze job failures, perform root cause analysis, and implement permanent fixes. * Hands-on experience with monitoring, alerting, and logging tools. * Familiarity with incidents, problem, and change management processes in ITIL-based environments. * Strong SQL programming and debugging skills with relational and cloud databases. * Experience with traditional ...

database and OS administration skills, and a deep understanding of system copies, transports, upgrades, and security. They must excel in troubleshooting, monitoring, and incident management, while ensuring compliance and system resilience. Strong soft skills (communication, documentation, teamwork) are as critical as technical expertise. Future-ready engineers should also develop … NetWeaver, S/4HANA, SAP Cloud Connecter, SAP UI5/Fiori Essential - System Copies & Client Administration Refreshing systems, managing clients, transports Transport Management System (TMS) Moving changes across landscapes SAP Kernel Upgrades & Patching Keeping systems secure and updated - Solution Manager (SolMan) - Monitoring, Change Request Management (ChaRM), and EarlyWatch ...

willing to learn new technologies. Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL Excellent analytical and problem-solving skills, communication Skill Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) Root cause analysis and problem management for recurring issues Create work arounds which can be applied by junior team members Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments Responsible for CSIP, Automation of manual jobs/activities Analyse vulnerabilities and progress vulnerability fixes Perform capacity management activities Perform Disaster ...

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. … ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high-stakes, high-security setting Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

support, infrastructure and small project delivery. Key skills:- End-user & desktop support (Windows, Mac, laptops, mobile devices, printers) Microsoft Servers & Windows OS administration Backup management & restores Office 365 & Google Workspace support Security patching, antivirus management & system updates Network patching & infrastructure support Incident, request & problem management within ...

strategic deals (e.g., multisite hospitality, holiday park groups, defence/public sector estates). They ensure Wifinity's technical network design, operational capability, service management, and resourcing model come together into a coherent, compelling, and deliverable service proposition. Key Responsibilities 1. EndtoEnd Service Design Define the overall service architecture … layers, support model, and commercial assumptions. Ensure the service proposition meets the client's operational requirements, experience expectations, and contractual obligations. 2. Operational & Service Management Design Design the endtoend operating model including: Incident, request, change & problem management Service desk workflows and escalation paths Capacity management, monitoring ...

that is at the point of looking to increase delivery capacity and product offering. You will also gain valuable experience in Technical Support and problem-solving ability. The successful candidate with be responsible for monitoring the production and User Acceptance testing environments Investigate, action and resolve issues impacting internal … system configuration across environments. Continuous improvements of the production service and team effectiveness. Participating in Client Service and Technology meetings. Handle production incidents and problem management activities related to the incident. Challenges: Develop a comprehensive understanding of the services provided and the associated benefits/value proposition ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks click apply ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

Required Skills & Experience Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring ...

Required Skills & Experience Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring ...

data solutions across the programme, ensuring alignment with data standards, governance frameworks, and security policies. Key responsibilities include: Designing, supporting, and guiding the upgrade, management, decommissioning, and archiving of data in line with data policy Defining and maintaining data technology architecture, including metadata, integration, BI, and data warehouse architectures … data modelling , including conceptual, logical, and physical models Experience defining and maintaining data standards, policies, and governance frameworks Hands-on experience with metadata management and data integration impact analysis Ability to communicate complex data concepts clearly to technical and non-technical audiences Experience working within agile, multidisciplinary delivery teams ...

with real influence over reliability, security and architecture. Responsibilities: Operate and enhance our Kubernetes platform across AWS, Azure, and on prem. Lead incident response, problem management, and root cause analysis. Deliver cluster lifecycle work: upgrades, patching, node pools, CNI/CSI, ingress, and Rancher operations. Own observability, dashboards ...

deliver complex technical support and project delivery across the organisations IBM MQ estate on z/OS, with a strong focus on incident resolution, problem management and system stability. The role supports critical platforms across multiple business divisions including digital, payments, retail and insurance, while contributing to technology … This position includes participation in out of hours deployments and migrations. RESPONSIBILITIES Provide technical support across complex MQ environments to tight timescales Deliver incident, problem and change resolution across critical systems Drive delivery against the technology roadmap with key stakeholders Enforce standardisation and support continuous improvement initiatives Collaborate across ...

data integrity concerns. Strong knowledge of ITIL framework Maintain adherence to database vendor licensing requirements and ensure compliance with contractual agreements. Lead incident and problem management activities, conducting root cause analysis and implementing preventive measures. Contribute to project delivery efforts and enforce security, governance, and compliance standards across ...