20 of 20 Contract Service Analyst Jobs

and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments. We are currently growing our consultant network to support a critical national policing capability, delivering … around-the-clock operational support services. As a Service Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network. Service Desk Analyst – Defence & Policing Programme Location: On site - Near Birmingham airport Active Clearance Required: DV cleared & NPPV3 … Sector: Defence, Government, Policing Duration: Ongoing Contract - initial 12 months Day Rate: £250 per day Inside IR35 or up to £40,000pa. Your Role As a Service Desk Analyst, you will work as part of the Customer Service Centre (CSC) providing first-line support to a nationally distributed user base. Working on a 24/7/ More ❯

Job Title: ICT Service Desk Analyst Location: Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18, Initially office-based for 3 months, with potential for hybrid working thereafter Contract: Temporary, Full-Time Hours: Monday – Friday, 08:00–17:00 (No weekends or bank holidays) Rates: PAYE £15.36 per hour | Umbrella £19.57 per hour About the Role: Service Care Solutions … are recruiting on behalf of Norfolk & Suffolk Constabularies for an experienced and motivated ICT Service Desk Analyst . This is an exciting opportunity to join a busy service desk team, providing essential first-line support across a dynamic policing environment. Key Responsibilities: Provide a single point of contact for all ICT-related enquiries Deliver telephone, live chat … desk-side, and self-service support Undertake initial incident diagnosis and resolve where possible at first contact Escalate complex issues to the 3rd line support team as appropriate Monitor incidents to ensure resolution within SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise with 3rd-party suppliers More ❯

Job summary The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information … and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of this … development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation More ❯

DV Cleared Service Desk Analyst Full time on site in Birmingham (12 Hours Shifts,24/7/365) 12 Month Contract £250 - £300 p/d Inside IR35 Experience * Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable Desirables * ITIL Foundation Certification * Operational knowledge … and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of Microsoft Operations Systems * Intermediate working knowledge of Microsoft Active Directory * Basic working knowledge of Cisco VoIP and Video Conferencing systems Key Tasks The post holder will be required to do the following … Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign More ❯

SC Cleared Service Desk Analyst 6 Months £250 per day (Inside IR35) Birmingham 5 days per week Shift work - 3 days on 4 days off or 4 days on 3 days off This role is to provide first line IT support expertise to help support the company network of services across the UK. The individual will work as … part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate effectively with customers and third parties via telephone, email … and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and More ❯

Service Desk Analyst Contract Duration: 12 months Location: Birmingham Customer Service Centre Job Type: Full-time, 24/7 shift rota Rate: £100-140 per day INSIDE IR35. We are seeking a Service Desk Analyst to provide first-line IT support as part of our Customer Service Centre. This role involves supporting a network … categorising, prioritising, and escalating them as necessary. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference. Log all Incidents, Service Requests, Problems, Changes, and Knowledge within an ITSM tool, categorising and prioritising them appropriately. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow … in identifying errors, troubleshooting, and establishing lessons learned. Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard. Provide Service Announcements that are factual and timely as appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and standard More ❯

Infrastructure Services Analyst - 12-Month Fixed-Term Contract A global professional services firm is seeking an experienced Infrastructure Services Analyst to support and maintain its core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment. … in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors and third parties for escalations and managed services. Participate in out-of-hours support and emergency response, as needed. What We're Looking For: 8+ More ❯

Based in Gateshead 9 Day Working Fortnight shift pattern - a day off every 2 weeks! We Put People First so you can Deliver Outstanding Service This is great opportunity for to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be a ssisting and supporting the wider team across the … administration of user services. As IT Service Desk Analyst you will: Administrator and control of all internal line of business software systems Maintain, update and create administration documentation Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues and liaising with our … network providers Take incoming calls and remotely supporting IT issues Support on IT projects when required. As IT Service Desk Analyst you’ll have: Good administration background and able to perform general administrative activities. Effective communicator with telephone and communication skills Ability to manage conflicting demands and work at all levels across a diverse organisation Strong team player More ❯

Contract IT Service Desk Operator Location: North Yorkshire Duration: 10 Months Start Date: ASAP We’re working with an NHS Trust in North Yorkshire to support the recruitment of a Service Desk Operator to join their IT department and provide BAU 1st line support. This role is a great opportunity for someone with strong communication skills and a … background in first-line IT support within a busy and service-focused environment. Key Responsibilities: Provide first-line IT support to clinical and non-clinical users across the organisation Log, categorise and prioritise incoming incidents and service requests via phone, email, or portal Resolve issues at first point of contact where possible using remote support tools Escalate more … complex issues to appropriate teams and monitor the progress of open incidents Communicate regular updates to users, maintaining a high level of customer service Perform basic Active Directory tasks (e.g., password resets, account creation, permission changes) Administer NHSmail and email groups, smartcard management and basic mailbox support Support the delivery of a reliable, responsive and user-focused IT service More ❯

Service Desk Analyst/1st Line Support/Support Engineer with Nppv3 clearance required. This is a Service Desk Analyst/1st Line Support/Support Engineer contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a Lenovo … not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Service Desk Analyst/1st Line Support or Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial. Please note … or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time. To apply for this Service Desk Analyst/1st Line Support/Support Engineer role, send your CV to Rob Goffin at IT Recruitment Solutions now! Service Desk Analyst/1st More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment … We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support … to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows More ❯

Deadline Date: 17 July 2025 Location of Performance: Braine-l'Alleud, BELGIUM Required Start Date: 01 September 2025 Deadline Date: 17 July 2025 Requirement Title : Service Level Data Analyst Location of Performance: Braine-l'Alleud, BELGIUM Full time on-site: Yes Cost Not to Exceed: 2025: 26,190 EUR Period of performance: 2025: 01 September 2025 Required Security … the NATO Digital Workplace Centre (NDWC), within the framework of its mandate, is adapting innovative and secure communications solutions for NATO staff across the Enterprise.In order to improve the service delivered, NDWC is looking for a Business Data Analyst to monitor service performance, and to assist the Management in establishing and preserving clear definition for Service measures and metric.These tasks are all geared toward the realization of NDWC’s 2030 objectives. Specifically, the Linesof Efforts are the following: Design reports to help Chiefs, Service Area Owner (SAO) and Service Delivery Managers (SDMs)understand operational behavior and consolidated service performance and trends Work with other business areas to integrate datasets, enabling automation in More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 – via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of … computer users across the full lifecycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are … you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be … Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating More ❯

Service Designer/Business Analyst - Audit Transformation & Gen AI Robert Half is working with a major international consulting firm to appoint a Service Designer/Business Analyst for a high-impact transformation initiative within the internal audit function of a global banking group . This hybrid role blends process redesign and stakeholder journey mapping with classic … audit processes Translate manual processes into efficient, automated workflows Collaborate with stakeholders across audit, tech, and transformation Support knowledge transfer and long-term capability uplift Ideal Background: Blend of Service Design and Business Analysis experience Experience working within audit, assurance, governance, or internal controls Familiar with audit transformation or digital risk programmes Able to design end-to-end processes More ❯

Service Desk Analyst – Public Sector Venn Group is currently recruiting for a Service Desk Analyst to join a well-established public sector organisation. This is a great opportunity to support users in a dynamic IT environment, providing 1st and 2nd line support across a range of systems. Key Responsibilities: Logging and resolving incoming IT queries Supporting … software and user access issues Escalating more complex tickets to relevant teams We're looking for someone with excellent communication skills, a proactive attitude, and prior experience in a service desk or IT support role. More ❯

Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 8:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office …/3 times a week Ovevriew: Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service More ❯

Service Desk Analyst Ref: X1SDANCSUJBV2 Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting non-technical support team at a great NHS organisation! Location: South Yorkshire Rate: £13 - 15 per hour (dependant on PAYE or Umbrella) Duration: 3 months (with potential extension) Start: Immediate Day to day duties: Provide … first-line IT support via phone and email, ensuring timely resolution and accurate logging of incidents and service requests Diagnose and resolve support issues where possible at first contact, escalating when necessary Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues Deliver basic user training following hardware installations and raise awareness of support … resources Escalate suspected security incidents in line with internal procedures Support major incident processes by communicating updates and liaising with key stakeholders Liaise with national service desks and third-party suppliers as needed Monitor SLAs and ensure timely escalation of any at-risk incidents Maintain accurate records of user accounts, permissions, assets, and hardware Participate in service desk More ❯