Service Level Analyst
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
Service Level Analyst (Inside IR35) Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development Office Location: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD … reporting into the Senior Service Level Manager. They will support the Service Level Management process, policy and governance procedures. The Service Level Analyst supports the overall quality of the process and develops reporting management information for all metrics against IT Service Management services including Operating … Level Agreements (OLAs). As a Service Level Analyst your main responsibilities will be: ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a necessity). Providing updates and notifications to the Senior Service Level Manager where SLAs are trending towards more »
Employment Type: Contract
Rate: GBP Annual
Posted: