1 to 25 of 93 Contract Service Delivery Jobs

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

Deadline Date: Thursday 17 July 2025 Location: Brussels, BELGIUM Required Start Date: 1 September 2025 Deadline Date: Thursday 17 July 2025 Requirement: Senior Technician (Service Delivery) Location: Brussels, BELGIUM Time On-Site: 100% Not to Exceed Rate: 54 EUR Total Scope of the request (hours): 608 Required Start Date: 1 September 2025 Required Security Clearance: NATO SECRET Duties … discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience; Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager); Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe; Have a … and auxiliary computer equipment; Have a broad knowledge of computer network technology in a Microsoft Windows environment. Desirable Qualifications: Microsoft Certified Desktop Support Technician (MCDST) Certification; ITIL certified in Service Operations; Prior experience of working in an international environment comprising both military and civilian elements More ❯

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and … patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLAs. As this is a customer facing role it is essential for the successful candidate More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

will focus on ensuring continued L3 support for existing HR applications while also offering expert guidance and consultation on CIS Security efforts when required. Objectives: The Personnel Management Application Service is an integrated service which consisting of multiple flavors, which provides software applications for personnel management, ID card management, installation access management, entitlements management; and enables business users … to provide HR and personnel services across NATO (ACO commands, ACT, NCIA).This Statement of Work aims to enhance the support model for NBAC Personnel Management Application Service, focusing on maintaining existing applications while providing support for CIS Security evaluation.The ideal candidate should have: Expertise in COTS application deployment and support Strong background in cloud technologies (Azure/AWS … in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager/Team Leaders instructions. At the end of the project, the Contractor shall provide a Project Closure Report that is summarizing the activities during the period More ❯

Service Transition Manager, SC We are currently looking for an SC Cleared Service Delivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and More ❯

This role will lead, monitor, optimise and continuously improve the delivery of software components so that a Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse, developing software which meets user … Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies Organisational Behaviours/Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered Working collaboratively within and across functions to and thinking commercially … support the delivery of best possible outcomes for our customers on a financially sustainable basis. Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues. Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Training and Qualifications Essential Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

Contract Type: contract to perm Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring … the consistent delivery of robust, secure, and scalable IT services across the business. This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams … operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset and rebuild of the Microsoft Azure environment to align with More ❯

Job summary Supporting the EPR Programme Director in the development and implementation of the unified EPR system across South London and Maudsley NHS Foundation Trust ensuring that its delivery is fit for purpose and is aligned to and supports the Trusts strategic objectives and future service models. This is one of the Trusts high profile programmes of digital … work. Supporting the EPR Programme Director in developing and maintaining an overall EPR Programme Plan with supporting governance and reporting procedures focussing on management by exception, grip, risks to delivery and quality and accountability. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. … holder will work with the Programme Team, ensuring that a person/patient centric view is at the heart of the programme. As the programme aims to transform the delivery of health care across the Trust, the wider needs of our population will be a core component and must underpin the development of the new EPR solution. About us More ❯

function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting … of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires More ❯

responsible for designing and optimising databases, ensuring stability, reliability, and performance. A strong understanding of MI/BI principles will be beneficial as you support the business with project delivery, system enhancements, and issue resolution. This is an excellent opportunity for an experienced SQL Developer looking to expand their skills into Azure. Key Responsibilities Design, develop, and maintain high … quality SQL databases to solve complex business challenges. Identify and recommend improvements, upgrades, and modifications. Collaborate within a service delivery team, reporting to the Head of Application Development. Actively participate in team planning and contribute to continuous improvement efforts. Duties & Tasks Develop, support, and optimise solutions in Microsoft SQL Server, T-SQL, and Reporting Services, ensuring comprehensive documentation. … and project tasks, ensuring timely completion. Communicate progress in daily stand-ups and escalate issues where necessary, identifying solutions to keep projects on track. Build strong relationships within the delivery team. Manage time effectively, prioritise tasks, and adhere to deadlines. Required Skills & Experience Proven experience as an SQL Developer working with T-SQL, SSIS, and SSAS (SQL 2014 and More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar … networks Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Change and Configuration or Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience … in Managing Service Management Resources. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our More ❯

We have an opportunity for an IT Service Adoption Lead to join our team in Basingstoke. This is a full time, fixed term contract for 12 months with a mix of home and office working. The starting salary is circa £56,000 depending on experience. The Role: As an IT Service Adoption Lead you'll be contributing to … Assuring new IT services are seamlessly accepted in to our colleagues working lives and continually improving our IT offering to meet business needs. You'll manage and maintain the service adoption process from IT service transition in to IT service delivery, working closely with the IT service delivery and IT service design and … You will train and support colleagues throughout SNG on new and changed technology and chair regular focus groups with key stakeholders. What we need from you: As an IT Service Adoption Lead at SNG you will need experience of developing an maturing and IT Service Adoption capability. This will be in a multi-tiered IT support environment based More ❯

strong relationships with key decision-makers through consistent networking. Manage the sales process, including client profiling, presentations, and RFP/RFI/RFQ submissions . Collaborate with internal teams (Service Delivery, Client Management, Bid Management) to ensure solutions meet client needs and SOWs are competitive. Report on sales performance, identify upselling/cross-selling opportunities , and provide market … You'll: Report directly to the Operations Director - ESS and be part of the ESS Senior Leadership Team (SLT) . Collaborate closely with key internal functions (Client Management, Finance, Service Delivery, Governance). Benefit from being part of a global company with ample opportunities for career progression . Apply Now! To apply for the position of Interim BPO More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to master's level in relevant subject or equivalent level of experience of working at a … learn Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

or infrastructure analyst role (5+ years) Strong Windows and Linux OS experience — including scripting (PowerShell/Shell) Understanding of database administration and storage planning ITIL Foundation qualification or equivalent service delivery understanding Excellent problem-solving skills and proactive approach to system issues Great communication skills with the ability to liaise with both technical and non-technical stakeholders More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯

experienced Business Analyst to support a major transformation programme. This role will play a pivotal part in analysing, mapping, and redesigning business processes to enable more efficient and effective service delivery across the department.The successful candidate will have a proven background in business analysis within government environments, with a strong grasp of GDS (Government Digital Service) standards … to gather requirements and identify areas for transformation. Lead workshops and interviews to capture business needs and user requirements. Support the development of business cases and contribute to the delivery of digital services in line with GDS service standards . Translate complex processes and requirements into clear documentation for use by delivery teams. Ensure alignment of business … Analyst in UK government departments or public sector organisations . Strong background in process mapping , business process modelling (e.g. BPMN), and business transformation. Hands-on experience with GDS standards, service assessments, and agile delivery environments. Excellent stakeholder engagement and communication skills. Experience supporting end-to-end delivery of digital services and process change. Ability to work independently More ❯

skills and qualifications: Proven experience in developing Canvas apps and Power Apps. Strong coding skills within the Microsoft Power Platform ecosystem. Familiarity with Agile methodologies and GDS (Government Digital Service) delivery approaches. Ability to work independently and collaboratively in a remote team environment. Experience with Power Automate, Dataverse, and other Microsoft 365 tools (desirable). Understanding of secure More ❯

on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation More ❯

on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation More ❯

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯