101 to 115 of 115 Contract Service Delivery Jobs

stability, availability, and reliability of the organisation's infrastructure and applications in real-time. Ensure production systems remain highly available through proactive monitoring. Identify, escalate, and support resolution of service incidents to minimize business impact. Collaborate with organisation’s support teams to implement preventive measures and service improvements. Document, track, and manage issues through the support ticketing system … e.g., Jira). Participate in shift handovers and maintain clear communication across 24/7 support teams. Your Experience: Background in Technical Support, AppOps, or Service Delivery. Solid problem-solving skills with the ability to remain calm under pressure. Experience with applications on Windows/Linux, including Tomcat, IIS, Globalscape SFTP, F5 load balancers. Familiarity with monitoring tools such More ❯

Engineer on a contract basis. Hybrid working - London based. Role * The First/Second Line Engineer will provide technical support to end-users, ensuring timely resolution of incidents and service requests.* Diagnose and troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.* Escalate complex issues to Third line support or vendors when necessary, maintaining clear communication … Directory.* Support Office 365 applications, email configurations, and basic network connectivity.* Maintain accurate documentation of incidents, requests, and system configurations.* Contribute to continuous improvement initiatives, identifying opportunities to enhance service delivery. Profile * The First/Second Line Engineer will have proven experience providing end-user IT support within a professional or corporate environment.* Strong knowledge of Windows 10/ More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯

guidance on policies and ensure training documents are current. Respond to user queries and escalate complex issues when needed. Act as a contact for system users to ensure efficient service delivery. Assist in managing workload peaks and prioritizing key projects. Support service transformation and improvement initiatives. Provide information and support for user groups and forums. Use data to … ability to motivate people. Nice to Have Knowledge of Transactional Finance processes related to Unit4. Experience in producing management information and performance reports. Understanding of business processes and training delivery methods. Knowledge of best practices in Council policies and financial procedures. Practical knowledge of Unit4 ERP system. DISCLAIMER: By applying for this vacancy, you consent to your personal information More ❯

guidance on policies and ensure training documents are current. Respond to user queries and escalate complex issues when needed. Act as a contact for system users to ensure efficient service delivery. Assist in managing workload peaks and prioritizing key projects. Support service transformation and improvement initiatives. Provide information and support for user groups and forums. Use data to … ability to motivate people. Nice to Have Knowledge of Transactional Finance processes related to Unit4. Experience in producing management information and performance reports. Understanding of business processes and training delivery methods. Knowledge of best practices in Council policies and financial procedures. Practical knowledge of Unit4 ERP system. DISCLAIMER: By applying for this vacancy, you consent to your personal information More ❯

data-driven decisions. This is an exciting opportunity to work at the heart of local government - using your technical GIS expertise to support community-focused projects and enhance digital service delivery. Key Responsibilities: * Provide day-to-day GIS support through the council's IT helpdesk. * Create, configure, and publish interactive maps and spatial data using ArcGIS Pro and ArcGIS … Online. * Administer and maintain ArcGIS Server, including restarts, performance monitoring, and troubleshooting. * Maintain and update spatial datasets, including polygon editing and metadata management. * Collaborate with service areas to deliver bespoke spatial data and mapping solutions. Essential experience & skills: * Strong practical experience using the ESRI ArcGIS suite (Pro, Enterprise, Online). * Proven ability to manage, publish, and maintain spatial datasets More ❯

Fully Remote (MUST BE BASED IN THE UK) - No Sponsorship Available Job Description The Technical Operations Analyst is responsible for providing extensive technical support and ownership for maintaining the service throughout the life of the contract. This role involves owning the technical delivery model and fostering strong relationships with internal supplier resolver teams to ensure a seamless experience … issues. Coordinate responses and troubleshooting Manage the SOC and act as a trusted technical advisor and escalation point Provide extensive technical support throughout the contract lifecycle. Own the technical delivery model to ensure efficient service delivery. Maintain strong relationships with internal supplier resolver teams. Ensure a seamless experience for the customer through effective operations. Essential Skills (Please ensure … supportive culture that encourages a seamless and cooperative work experience. Work Environment The role involves working closely with internal teams, leveraging cutting-edge technology and methodologies to deliver optimal service solutions. The work environment is fast-paced and dynamic, providing opportunities for growth and learning. Job Type & Location This is a Contract position based out of London, United Kingdom. More ❯

different solution components. At the end of the project, ensure successful transition to maintenance teams. Support project resources in defining solutions in the event that a challenge arises during delivery to ensure that delivery is on time and within budget. Data Migration Organise and support the data mapping with client and implementation teams Ensure the client fulfil their … and requirements of the client and ensure these are respected as part of the process Integrations Support the Technical resources in the definition of integration requirements Support in the delivery of integration solution workshops to clients and the completion of required documentation. Test Activities Carry out agreed Testing and ensure all agreed issues are corrected prior to customer testing. More ❯

digital equipment for residents of Richmond and Wandsworth. As a Data Quality Analyst, you will provide comprehensive data support and quality assurance, ensuring that our datasets reflect the current service usage accurately. Key Responsibilities Lead and manage complex data quality and cleansing projects that enhance service delivery. Systematically cleanse care technology datasets to maintain accurate records. Collaborate with … the Data and Performance Team and various stakeholders to improve data quality for individuals using care technology. analyse and cleanse multiple datasets to identify service users who may no longer require care technology services. Create and maintain a detailed audit trail for all cleansing activities. analyse performance data to identify trends and compile insightful reports for management. Produce and More ❯

digital equipment for residents of Richmond and Wandsworth. As a Data Quality Analyst, you will provide comprehensive data support and quality assurance, ensuring that our datasets reflect the current service usage accurately. Key Responsibilities Lead and manage complex data quality and cleansing projects that enhance service delivery. Systematically cleanse care technology datasets to maintain accurate records. Collaborate with … the Data and Performance Team and various stakeholders to improve data quality for individuals using care technology. analyse and cleanse multiple datasets to identify service users who may no longer require care technology services. Create and maintain a detailed audit trail for all cleansing activities. analyse performance data to identify trends and compile insightful reports for management. Produce and More ❯

digital equipment for residents of Richmond and Wandsworth. As a Data Quality Analyst, you will provide comprehensive data support and quality assurance, ensuring that our datasets reflect the current service usage accurately. Key Responsibilities Lead and manage complex data quality and cleansing projects that enhance service delivery. Systematically cleanse care technology datasets to maintain accurate records. Collaborate with … the Data and Performance Team and various stakeholders to improve data quality for individuals using care technology. analyse and cleanse multiple datasets to identify service users who may no longer require care technology services. Create and maintain a detailed audit trail for all cleansing activities. analyse performance data to identify trends and compile insightful reports for management. Produce and More ❯

who are seeking a Technical Solutions Consultant to join the team and play a key role in supporting clients and internal teams through expert technical guidance, troubleshooting, and scaled service delivery. Acting as a trusted technical point of contact, you’ll help clients make the most of their digital advertising solutions, offering best-practice advice and resolving technical challenges … document, and escalate potential bugs to product and engineering teams, following through to resolution Deliver a high-quality client experience by ensuring timely support, clear communication, and adherence to service-level agreements Identify opportunities to streamline workflows, automate processes, and improve support efficiency Essential Skills & Experience: 2+ years of experience in Digital Advertising and/or Technology industries Proven … experience in technical troubleshooting and ticket escalation Ability to explain complex technical concepts to non-technical audiences Familiarity with advertising technologies (pixels, ad servers, auctions, delivery systems) Working knowledge of web technologies such as HTML, CSS, JavaScript, and HTTP Experience using SQL and RESTful APIs for data access or integrations Package: Day rate - £350-375pd PAYE Fully remote More ❯

experienced Sales Enablement L&D Specialist to join their team on an initial 12 month assignment. The successful candidate will join a global team to execute a shared services delivery support model, whilst ensuring that partner sales managers and sales trainers are properly equipped to train and onboard their sales teams. Responsibilities: Call coaching and quality assurance Drive vendor … quality assurance processes, assessing the quality of; manager coaching and consultant conversations Work with quality assessors to align QA process and execution Attend quarterly business reviews for partner sites Delivery monthly business reviews to sales leadership team, sharing data insights and actions to prioritise Evaluate team leader coaching sessions, providing feedback Drive and document call evaluation calibration sessions Skills More ❯

experienced Sales Enablement L&D Specialist to join their team on an initial 12 month assignment. The successful candidate will join a global team to execute a shared services delivery support model, whilst ensuring that partner sales managers and sales trainers are properly equipped to train and onboard their sales teams. Responsibilities: Call coaching and quality assurance Drive vendor … quality assurance processes, assessing the quality of; manager coaching and consultant conversations Work with quality assessors to align QA process and execution Attend quarterly business reviews for partner sites Delivery monthly business reviews to sales leadership team, sharing data insights and actions to prioritise Evaluate team leader coaching sessions, providing feedback Drive and document call evaluation calibration sessions Skills More ❯

seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible … development decisions. Prototype and test new human-AI interaction patterns , ensuring transparency, oversight, and trust. Champion inclusive research practices, ensuring accessibility, safeguarding, and privacy are prioritised. Lead stakeholder workshops, service assessments, and cross-government user research communities of practice. Skills & Experience Extensive experience as a User Researcher , with a track record of leading research on digital services or emerging … building consensus and influencing decisions. Experience working in government, regulated environments, or large-scale digital transformation programmes (desirable). Strong understanding of accessibility, privacy, and safeguarding requirements in digital service delivery. More ❯