101 to 120 of 120 Contract Service Delivery Jobs

Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions in a … government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. Provide examples of past assessments … on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to articulate specific challenges faced and how you navigated them to achieve successful outcomes. More ❯

core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment. Key Responsibilities: Manage and support the firm's infrastructure: servers, storage, firewalls, WAN/LAN, Wi-Fi, internet, and unified communications. Administer and monitor systems including Windows … in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors and third parties for escalations and managed services. Participate in out-of-hours support and emergency response, as needed. What We're Looking For: 8+ More ❯

Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the … client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate … 320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs More ❯

and remote). Provide hands-on troubleshooting across a range of devices and platforms. Guide senior stakeholders to enhance their technology experience. Lead and contribute to projects that elevate service delivery. Collaborate with internal and external tech teams to drive innovation and change. Work within a shift pattern (7am7pm, MonFri) with flexibility for extended hours and on-call support. … Travel nationally and internationally as required. What Were Looking For A passion for first-class customer service and strong communication skills. Proven experience in executive-level technology support. Strong problem-solving and troubleshooting skills. Ability to translate business needs into actionable technical solutions. Technical expertise across: Meeting & event delivery AV technology (sound, vision mixing, camera, lighting, show calling More ❯

Service Desk/Helpdesk Support Analyst - Global Banking Client My client, a leading global bank, is seeking a Service Desk/Helpdesk Support Analyst to join a dedicated team supporting a large and dynamic user base. This role involves providing technical assistance to over 20,000 users across 25,000+ desktops , as well as laptops, BlackBerry devices, and … BYOD platforms. The Service Desk operates 24/7 , and the position includes participation in a rotational shift pattern , which regularly features late shifts. Occasional weekend coverage may also be required to support key clients and ongoing service desk initiatives. Key Responsibilities Deliver prompt and professional support via inbound calls to the Premium Client Service Centre. Resolve … desktop-related issues remotely and over the phone, aiming for first-contact resolution. Collaborate within a high-performing service team to deliver tailored solutions that meet client needs and enhance service delivery. Identify and address recurring issues by working with other teams and leveraging data from Problem Management Systems to implement long-term fixes. Skills & Experience Proven experience More ❯

identifying and addressing the root causes of inaccuracies. A key responsibility involves supporting the development and implementation of process improvements for ESR operations, especially those related to increasing self-service utilisation and reducing reliance on manual interventions, as identified in the ESR Improvement Plan. The WS Improvement Officer will assist in developing user guides and delivering practical support/… ESR and other relevant systems for internal and external stakeholders. Assist in the analysis and interpretation of workforce datasets, highlighting trends or anomalies that may impact data quality or service delivery. Provide practical support and guidance to ESR users on system functionalities, processes, and data entry best practices, including initial troubleshooting. Support the ESR Establishment Control Process by verifying … to ensure consistent data practices and resolve inter-system data challenges. Contribute to the reduction of manual processes by actively supporting the adoption and increased utilisation of ESR self-service features. Identify and escalate complex technical issues or persistent data problems to senior team members, proposing potential solutions where appropriate. Maintain up-to-date knowledge of ESR functionalities, national More ❯

across the organisation-and where inefficiencies, waste, or underuse may be happening. About the Role: The successful candidate will work across multiple teams to assess current data usage and service models, with the goal of recommending improvements that deliver greater value for money (VFM) and improved service delivery. Key Responsibilities: Discovery Phase Review data service contracts and … assess current SLAs for efficiency, effectiveness, and value for money. Behavioural Analysis Engage with service providers and consumers to understand behaviours, motivations, and challenges. Conduct root cause analysis to identify areas for innovation in service use. Operating Model Exploration Co-design new service models based on evidence and insights. Explore sector-wide support models, enterprise contracts, and … continuous improvement frameworks. Report & Roadmap Deliver a suite of evidence-backed business change options. Recommend a national data service model and outline a roadmap for transition and improved transparency, efficiency, and effectiveness. So, if this sounds like a good fit then please apply today More ❯

Job Opportunity: Security Governance and Service Management Specialist Are you passionate about security governance and service management? Do you want to make a difference in the financial sector? If so, we have an exciting temporary position for you in the heart of London! Location: City of London Contract Type: Temporary Commute: Just a 1-minute walk from Liverpool … Street train station! Join our dynamic team at a leading financial institution and insurance provider! We're looking for a dedicated Security Governance and Service Management Specialist to help us enhance our security posture and ensure top-notch service delivery. What You'll Do: Develop and implement security governance frameworks to safeguard our assets. Collaborate with cross-functional … in the formulation of security policies and procedures. Provide training and support to staff on security best practises. What We're Looking For: Proven experience in security governance and service management. Strong understanding of financial regulations and compliance. Excellent problem-solving skills and attention to detail. Ability to communicate effectively with stakeholders at all levels. A proactive approach to More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you … ll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies … overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to More ❯

and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯

and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

Language Models (LLMs) to automate document analysis and decision-making processes. You'll contribute to R&D efforts, integrate solutions into existing platforms, and help drive innovation in digital service delivery.. What You'll Need to Succeed You'll bring strong technical expertise and a proactive, collaborative mindset. Key skills and experience include:Technical Proficiency AI/ML technologies … and non-technical audiences Experience supporting production systems and disaster recovery planningYou'll also be expected to contribute to mentoring, team events, and continuous improvement of development processes and service quality. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call More ❯

Language Models (LLMs) to automate document analysis and decision-making processes. You'll contribute to R&D efforts, integrate solutions into existing platforms, and help drive innovation in digital service delivery. . What You'll Need to Succeed You'll bring strong technical expertise and a proactive, collaborative mindset. Key skills and experience include: Technical Proficiency AI/ML … non-technical audiences Experience supporting production systems and disaster recovery planning You'll also be expected to contribute to mentoring, team events, and continuous improvement of development processes and service quality. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call More ❯

a vital role in public service. Key Responsibilities Leading the migration of on-premise infrastructure, services, and applications to cloud platforms. Streamlining IT operations and digitalising processes across the Service Desk, IT Operations, Infrastructure, and Software Development. Developing and implementing roadmaps that align technology change with organisational goals. Advising senior stakeholders on maximising the return on technology investments. Building … based platforms. A track record in digitalising and simplifying processes to improve efficiency and user experience. Strong technical knowledge across infrastructure, networking, and software systems. Expertise in managing IT service desks and optimising service delivery. Excellent leadership, problem-solving, and stakeholder management skills. If this sounds like an ideal role for you and you have relevant experience, please More ❯

Outside IR35 Contract Length: 6 months initially (with extension potential) Start Date: ASAP We are seeking an experienced Contracts & Vendor Manager to oversee vendor governance, relationship management, and contract delivery within a complex, multi-supplier technology environment. This role requires someone who can build strong collaborative relationships while ensuring transparency, accountability, and performance across the supplier ecosystem. Key Responsibilities … Vendor Governance Establish robust governance processes with structured reporting, scoring, and performance reviews. Ensure risk management and escalation procedures are in place to protect service delivery. Vendor Management Implement structured vendor management practices to align services with contractual obligations and business objectives. Drive supplier collaboration, accountability, and continuous improvement. Change Control Deliver a clear, collaborative change control process covering … scope, requirements, and delivery timelines. Maintain change request logs and governance workflows for traceability. Commercial & Contract Management Support effective commercial management to mitigate overspend and ensure value delivery. Track milestones, payments, KPIs, and budgets with clear reporting. SLA, KPI & Benefits Tracking Establish structured performance management with SLA and KPI monitoring. Drive ongoing service improvements and measurable value realisation. More ❯

change improving operations in complex Government settingsThis is an initial 6-month contract, Outside IR35 and requires SC Clearance Experience requirements : Proven experience in strategic leadership roles within public service or similar sectors. Proven experience in operational improvement within data-intensive or regulated environments Managed organisational change - from diagnosing problems to designing solutions and embedding them into everyday practice … Strong understanding of organisational strategy, governance, and service delivery. Excellent communication, coaching, and stakeholder engagement skills. Ability to think systemically and translate strategic vision into actionable plans. Proven experience managing change in organisations Experience of delivering of managing dependencies of varying complexity, potentially planning and feeding into overall strategy and service Workforce planning - understanding staffing models, capacity, skills More ❯

transformation initiative within a large public sector organisation. You'll be involved in analysing existing processes, identifying improvement opportunities, supporting the adoption of new tools and helping shape future service delivery. The role offers a great mix of strategic thinking and hands-on analysis, with the chance to work alongside technical teams and stakeholders across multiple service lines. More ❯

gather insights and requirements. Analyse current processes and identify opportunities for improvement. Develop and present a business case to support strategic decision-making. Collaborate closely with the PMO and service teams to ensure alignment and delivery. What We’re Looking For: Proven experience as a Business Analyst in a local authority social care environment – essential . Understanding of Liquid … entitlement including all bank holidays This is a fantastic opportunity to make a meaningful impact in Children’s Services, working on a high-profile project that will shape future service delivery. You’ll be part of a supportive PMO team and contribute to improving outcomes for children and families in Rochdale. More ❯