26 to 50 of 95 Contract Service Delivery Jobs

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI's and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Experienced within change management processes and CAB environments Working to and managing strict SLA's Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Leader Technical knowledge Whilst this role is focused on the day-to-day management of the team, Project ...

suitable for inclusion within commercial tender documentation. You will be responsible for translating business needs into clearly structured, detailed requirements that support procurement and delivery processes, ensuring clarity, accuracy, and alignment with technical and commercial standards. Your Key Responsibilities: Lead workshops and stakeholder sessions to capture business processes, user … user stories, technical documentation, and tender-ready requirement artefacts. Act as the liaison between business stakeholders and technical teams, including Architects and Developers. Support service delivery by ensuring requirements are accurately defined, traceable, and aligned to solution design. Contribute to process improvement and continuous enhancement of delivery ...

global business and technology consultancy seeking a Senior IT Delivery Manager to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product … service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles, driving quality, efficiency, and predictability, maintaining strong control over projects and services. This is an exciting opportunity to contribute to/lead ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/ ...

trust quickly and providing calm, pragmatic direction. Interim Head of IT – Key accountabilities: Provide interim leadership of the IT function, ensuring stable and reliable service delivery Act as a senior escalation point and decision-maker where required Oversee IT governance, risk management, cyber security, and system resilience … practical level Ensure effective helpdesk and service desk coverage with responsive, dependable support Oversee core enterprise systems, infrastructure, networks, cloud services, and end-user computing Support the continued integration of business activity and alignment of systems and processes Provide IT oversight to support international operations and new site activity ...

Cheltenham (primary)£550–£650/day | Initial 6-month contract | Outside IR35 or Permanent salary The Role We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Acting as the main on-site point … contact, you will lead a medium-sized engineering team while ensuring high service standards and driving continuous improvement. Key Responsibilities Day-to-day leadership of a managed service and engineering team Ownership of incident, problem, and escalation management Engagement with key customer stakeholders and third-party suppliers Management ...

Your new company A large, well-established organisation undergoing improvements across its IT service operations and project delivery processes. The team is looking to simplify the way BAU, workflows, vendor interactions and project support functions operate. Your new role You'll be joining the team to help streamline … stabilise the current service and project support processes. The role is a blend of hands-on operational work and improvement-focused activity. Day-to-day responsibilities include: Raising and progressing ServiceNow requests Submitting and tracking firewall change requests Supporting Project Managers with operational administration Managing vendor licencing and technical ...

ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking ...

seeking an Senior Operational Delivery Lead to be accountable for day to day performance delivery across in scope service areas, ensuring the operation meets contractual performance and quality expectations. The role maintains deep visibility of daily performance, leads teams to deliver against KPIs, and drives people engagement … successful candidate will act at the Engagement Leads key operational partner translating operational plans into disciplined daily execution and maintaining a stable, well managed service environment. Tell me more Location - Hybrid/Bradford (Office based 3 days ) Rate - up to £600pd inside IR35 Hours - Standard Business Hours Start - ASAP ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change ...

Cloud Data Platform within a managed services environment. You'll play a key role in ensuring platform stability, performance, and continuous improvement, working across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service … asset and configuration management processes to ensure accurate and up-to-date infrastructure records Support availability and capacity management , ensuring the platform meets agreed service levels Lead and contribute to change management , ensuring changes are controlled, tested, and documented Provide hands-on coding and scripting to support automation, monitoring ...

Disaster Recovery (DR) Key skills: Disaster Recovery Writing, reviewing and scoping documents Testing/Testing coordination background IT/Business continuity background Any service delivery/service readiness experience would be a plus Financial Services background is also benficial Due to the volume of applications received ...

GU21 6EJ. Youll report to theApplication Managerand be a member of the Application Support team in Group IT. Youll work closely with Product Owners, Service Delivery Managers, Project Managers, Architects and Security, as well as managed service providers and software platform vendors to support your role. This … technical and business strategies as well as organisational structure You will need to maintain an awareness of new and emerging technologies and the infrastructure service offerings and products provided by Group IT You will be assigned support tasks from IT ServiceDesk and small change/development tasks from Application ...

role in supporting their Strategic Workforce Services (SWS) vertical within the Global Incubation Hub, which is vital for resourcing needs across Customer Service and Support (CSS). Key responsibilities Collaborating with CSS Delivery Leadership to identify and address workforce needs. Allocating resources and managing workforce capacity to ensure … optimal team performance. Coordinating with approved suppliers to mobilize workforce resources effectively. Driving workforce optimization initiatives to meet project and service delivery goals. Monitoring and reporting on workforce metrics, ensuring alignment with business objectives. Managing relationships with key stakeholders, including Hiring Managers (HMs), Regional and Global directors, Suppliers ...

Start Role Overview Morela is supporting our client on an exclusive basis . We are seeking a ServiceNow Senior Developer with strong HRSD (HR Service Delivery) experience and exposure to CBS . You will design, build, and enhance HR solutions, working closely with HR and technical stakeholders … enterprise environment. Key Skills & Experience • Strong hands-on experience with ServiceNow HRSD • Exposure to CBS (Common Business Services) • ServiceNow scripting, workflows, Flow Designer, and Service Portal• Agile delivery experience• Ability to work independently and provide technical leadership Desirable • ServiceNow certifications (CSA, CAD, HRSD)• Experience integrating with HR systems ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

robust and secure IT services. As an IT Officer (Security), you'll play a key role within the IT Security team, ensuring the successful delivery of critical projects and safeguarding corporate IT systems. In this role, you'll be involved in the design, implementation, and support of security solutions … Qualifications: A degree, postgraduate qualification, or HND in an IT-related subject, or equivalent experience in cybersecurity. Technical Expertise: Hands-on experience in IT service delivery and supporting systems, including firewalls, antivirus solutions, and filtering technologies. Knowledge Base: Strong understanding of Microsoft Active Directory and Windows domain networks. ...

join our Transformation team. In this pivotal role, you will analyse business models, structures, processes, and customer journeys across a wide range of service areas. Your insights will directly support improved service delivery, operational efficiency, and the modernisation of services across the client. You will help shape … driven decision making and collaborative change activity. In this role, you will: Analyse business models, structures, processes, and customer journeys to identify opportunities for service improvement and increased efficiency. Advise on and facilitate the redesign of business processes with a focus on modernisation, digital enhancement, and continuous improvement. Lead ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … contribute to a growing organisational insight function, we'd love to hear from you. In this role, you will: - Support the planning, coordination and delivery of multiple datarelated projects from initiation through to completion. - Develop and maintain project documentation including project plans, risk registers, progress reports and document repositories. ...

Title DV Cleared Service Transition Manager Location: Malvern Duration: 3-6 months with possible extension Rate: Up to £755 per day via an approved umbrella company Must be eligible and willing to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is hiring … Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects. What you'll be doing: Act as SME and Service Design ...

LIVERPOOL - HYBRID 3 Months We're looking for a skilled Systems Developer to design, build, and enhance business systems with a focus on Jira Service Management and ITSM. You'll work closely with IT, Operations, and Service Delivery teams to improve workflows, automate processes, and ensure … systems, workflows, and integrations. Build integrations between Jira, ITSM, and other enterprise tools. Translate business needs into workflows and processes Design and administer Jira Service Management projects, SLAs, automation, and dashboards. Provide technical support, troubleshoot issues, and deliver permanent fixes. Maintain clear documentation and drive continuous improvement. Essential Skills ...

project programme and GRIP lifecycle Coordinate design and documentation deliverables to Network Rail Review and sign off all documentation submitted to Network Rail from delivery partners Manage and coordinate responses to Design Review Notes (DRNs), ensuring timely closure or document updates formally accepted by Network Rail Coordinate As-Built … stages 5, 6 and 7 (and 8 if required) Provide Engineering Completion Certificates (ECC) Documentation & Authoring Update and maintain the System Definition Update the Service Interface Register (SIR) with input from DDaT stakeholders Produce HSM performance reports to support NRAP Product Approval (templates provided) Maintain document control via JIRA ...

critical areas. YOU WILL: Collaborate with leadership to align on the right metrics for both the Digital, Data, and Cyber Security OKRs and the Service Delivery OKRs Ensure access to the necessary systems and data to support the development of a comprehensive OKR dashboard Design and build ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … legacy systems and external APIs to ensure a joinedup technology estate. - Identify opportunities to use AI, machine learning and advanced analytics to support smarter service delivery. - Work in an agile, multidisciplinary environment and help embed modern development practices across the council. - Support version control, CI/CD and automated ...