26 to 50 of 95 Contract Service Delivery Jobs

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯

analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real … to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a More ❯

analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real … to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a More ❯

a role that gets you into the heart of IT operations? Join our team as an Installation Technician and help deliver essential desktop hardware installation services to support our service delivery solutions. ?? About the Role As an Installation Technician , you'll be responsible for installing desktop hardware in a variety of environments. You'll unbox and set up More ❯

well as being the point of contact to manage and resolve any queries and requests. You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems … new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for More ❯

digital services to our residents. We are looking for a talented, creative and experienced Senior Web Developer to join our development team and help enhance our online presence and service delivery. This is a highly varied role giving the successful candidate the opportunity to work across multiple projects and at all stages of the software development lifecycle. Whilst focused More ❯

IT Service Integration Manager Hybrid/Birmingham Contract Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

Remote Duration: 12 Months Day rate: £695 (Umbrella PAYE) Must be a UK National eligible for BPSS Overview: We are seeking an experienced ServiceNow HRSD Consultant to lead the delivery of a Back-to-Box HR Service Delivery implementation , focusing on the removal of legacy customizations and aligning with best practices for out-of-the-box configuration. … with stakeholders to remove or replace them with native features. Collaborate with HR and IT stakeholders to ensure seamless transition to standard ServiceNow functionality. Configure HR case management, employee service center, lifecycle events, and knowledge management modules. Ensure compliance with ServiceNow best practices and governance policies. Provide guidance on data migration, testing, training, and change management. Support UAT, go More ❯

and other sites a few days per week, (Bucks, Berks and Hants. Salary: £450 per day (inside IR35) Start: ASAP (once vetting completed) Key Skills: Business Relationship Manager/Service Delivery Manager experience, bridging the gap between Business Units and ICT. Technology road mapping, driving User Experience, writing Business Cases, Information Governance and Assurance Why Apply: This contract … costs and subsequent lifecycle costs Liaise with Technical Architects to check High Level Design The successful candidate will be able to demonstrate: Essential: 5+ years in ICT management/service delivery/solutions 2+ years in similar role as Business Relationship Manager/ICT Business Partner/ICT Service Manager etc., where you have bridged the gap More ❯

contract Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data … and products during transition phases Drive a culture of proactive user focus through building authentic relationships at every user interaction Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts Design and maintain the firm’s desktop environment and related technologies Monitor the effectiveness of support processes and suggest improvements as needed Senior … Desktop Analyst Skills & Requirements: 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365/Azure) Ability to be the technical lead/SME on complex global projects Experience in migrations from Configuration Manager (SCCM) to Intune/Modern Management More ❯

The Netherlands, is currently involved in the development of new capabilities for NATO as well as in the support of existing capabilities. In light of these activities, the C2 Service Centre is looking for ONE experienced software developer (minimum 5 years in software development using Java and Typescript (Angular)). More specifically, the work will support the full software … main objectives of this SOW can be summarized as follow: Develop, update and maintain NIRIS software modules. Scope of Work: Under the direction/guidance of the Solution Architect, Service Delivery Manager, Test Manager and Project Manager, the services to be provided are related to developing and updating NIRIS software modules. This includes the following activities: Develop/… Zephyr. Some of the work could also be requested to be conducted locally in NCI Agency in The Hague, The Netherlands. The contractor will be part of a team (Service Delivery Manager, Project Manager, Solution Architect, Technical Lead, Software Developers, Testers, etc.) geographically distributed and working using an Agile and iterative approach using multiple sprints. Each sprint is More ❯

Central London (Hybrid - At Client Discretion) Day Rate: £250 per day Inside IR35 The Role I am working with a longstanding client who have a requirement for a Workspace Service Engineer to work with one their key customers on site in Central London. The end client are on of the largest financial services companies in the world with a … home Responsibilities Offer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendors Receive and handle incoming service requests. Prioritise support calls based upon business impact. Resolve support calls e using remote tools or on-site desktop visit. Provide Front and Back Office system technical support all … users within the business Manage expectations for service delivery, communicate with customers providing technical expertise as required Engineers will be available to work a flexible 8 hour shift between 7am and 7pm with an out of hours call rota Engineers are permitted to work offsite from home after initial training and knowledge transfer has been satisfactorily completed. The More ❯

Are you passionate about delivering exceptional customer service, ensuring accuracy, and supporting members within a global organisation? Do you thrive in a fast-paced environment, juggling multiple tasks with efficiency, precision, and a proactive mindset? Could you be our next Member and Customer Support Executive, helping to enhance member experiences while maintaining the highest standards of accuracy and service … role will involve working with our CRM system to manage member and customer data effectively. You'll be expected to navigate and update records with precision, support campaign and service delivery processes, and help ensure data integrity across systems. Experience using CRM platforms (particularly Microsoft Dynamics) be key, as you’ll be using it regularly to track interactions … manage tasks, and provide a joined-up service experience . If you thrive in a fast-paced, detail-driven environment and enjoy helping members navigate their journey, this role offers the opportunity to make a real impact while working as part of a collaborative and supportive team. What we hope you can bring to the role We’re looking More ❯

training for new team members using key systems Maintain clear, up-to-date documentation and knowledge base content Collaborate with suppliers and external IT providers to ensure high-quality service delivery Support multiple departments with process improvements and smarter system use What You’ll Bring Proven experience in IT support, systems coordination, or a similar technical role Strong … practices , including antivirus and endpoint protection Familiarity with ERP and CRM systems (experience is a big plus!) Great communicator who can explain tech in simple terms and deliver excellent service Detail-focused, organised, and comfortable managing multiple tasks at once Analytical mindset—you don’t just react to problems, you anticipate and prevent them Full UK driving licence (travel More ❯

days per week on-site, including Mondays) Contract: 12 months Rate: Umbrella Are you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We're looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a … Mentor junior staff and champion best practices for Apple support. Use ServiceNow to manage incidents, track trends, and ensure SLAs are met. Collaborate with cross-functional teams to enhance service delivery. Stay current on the latest macOS updates, features, and security protocols. What we're looking for: Strong hands-on experience with macOS and Apple hardware in a corporate … skills and the confidence to lead in a support environment. Apple certifications (ACSP, ACTC) are highly desirable. This is an exciting opportunity to shape and lead a Mac support service from the ground up, in a collaborative and forward-thinking setting. Apply now by clicking the button below. If you haven't heard from us within 48 hours, unfortunately More ❯

to deliver high-quality technical solutions to clients across the UK. As the key representative on client sites, you will be responsible for troubleshooting, maintenance, system audits, and proactive service delivery. You’ll ensure that technology solutions align with client needs while adhering to safety, quality, and security standards. Key Responsibilities: Provide on-site technical support, maintenance, and troubleshooting More ❯

Deadline Date: 17 July 2025 Location of Performance: Braine-l'Alleud, BELGIUM Required Start Date: 01 September 2025 Deadline Date: 17 July 2025 Requirement Title : Service Level Data Analyst Location of Performance: Braine-l'Alleud, BELGIUM Full time on-site: Yes Cost Not to Exceed: 2025: 26,190 EUR2026, 2027, 2028 OPTIONS: 78,570/Year Period of performance … the NATO Digital Workplace Centre (NDWC), within the framework of its mandate, is adapting innovative and secure communications solutions for NATO staff across the Enterprise.In order to improve the service delivered, NDWC is looking for a Business Data Analyst to monitor service performance, and to assist the Management in establishing and preserving clear definition for Service measures … and metric.These tasks are all geared toward the realization of NDWC’s 2030 objectives. Specifically, the Linesof Efforts are the following: Design reports to help Chiefs, Service Area Owner (SAO) and Service Delivery Managers (SDMs)understand operational behavior and consolidated service performance and trends Work with other business areas to integrate datasets, enabling automation in report More ❯

Deadline Date: 16 July 2025 Location of Performance: The Hague, Netherlands Required Start Date: 25 August 2025 Deadline Date: 16 July 2025 Requirement Title: Cybersecurity Service Engineer Location of Performance: The Hague, Netherlands Cost Not to Exceed: 2025 BASE: up to maximum 5 sprints (NTE each sprint as 20,016 EUR), Options 2026 and 2027 Period of performance … August 2025 Required Security Clearance: NATO SECRET Introduction: Based in The Hague, Netherlands, the NCI Agency is looking for a Cybersecurity Service Engineer in the journey to transform cybersecurity services. The Cybersecurity Service Engineer will support the mission of the Chief Technology Office (CTO) that is enabling the digital transformation of NATO ICT, establishing the Agency's technical … vision and IT engineering strategy including management of the research and development of emerging technology. The Cybersecurity Service Engineer will support the cybersecurity of ICT services and associated systems. To achieve this, it’s necessary to review and validate technical solutions, consistent with architecture guidance, assess the use of technologies and standards for ICT services, security and safety validation More ❯

Job Title: Senior Service Designer Location: London Day Rate: £600 - £700 inside IR35 Contract Length: 6 Months Working Style: Hybrid 2-3 days in Office Join our client, a leading organisation in Central Government, as a Senior Service Designer ! This is your opportunity to shape the future of public services and make a real difference. What You'll … coordinate design initiatives within multidisciplinary teams. Tackle complex problems in public infrastructure while designing services at scale. Collaborate on the innovative "AI Customer Experience Frontier" programme to redefine public service delivery. utilise research and analytics to understand user needs and test service designs. Champion accessibility and inclusion, ensuring compliance with legal standards. Engage in co-design activities, fostering … in stakeholder engagement and navigating senior design decisions. Passionate about inclusive and accessible public services. Agile and adaptable, thriving in a collaborative setting. Desirable Skills: Experience across the full service lifecycle. Background in government, public sector, or charity organisations. Excellent planning and organisational capabilities. If you're eager to simplify services and collaborate with fellow designers in a vibrant More ❯

Required Experience: - _8 to 14 Years of experience. Build & deploy software & APIs-driven capabilities for driving automation-led Storage infrastructure services, such as provisioning, monitoring, build/configure, self-service, self-healing, and backup solutions. Drive the framework, development & delivery of automation products, to deliver efficiency in routine tasks like provisioning, catalogue, slack-based self-service capabilities … code development. Ensure bug-free & best practices-based software solutions that are built using standard reference architecture, robust & resilient product designs, code development, testing & release management in Production. Execute Service delivery for projects to improve availability, reduce costs, and enhance customer experience. Knowledge of ITIL-based Storage Infrastructure support processes, including incident, problem, and change management, is required. More ❯

Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to enhance service delivery for citizens and businesses across Birmingham. About the Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting … responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery of performance reports and business intelligence to support excellent customer service. Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service … impact analysis and advise on performance improvement measures aligned with strategic outcomes. What We're Looking For: Proven experience in performance management, data analysis, and reporting within a customer service or public sector environment. Strong understanding of commercial factors affecting service delivery and customer interaction channels. Skilled in financial planning, cost-benefit analysis, and interpreting KPIs. Ability More ❯

Experience required A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting the delivery of a 24/7 x 365 service, working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to clients. Responsibilities include incident More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯