26 to 50 of 120 Contract Service Delivery Jobs

+ PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and More ❯

experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy More ❯

Rate: £400.00 per day Job Ref: (phone number removed) Job Responsibilities Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources. Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across … services. Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts. Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts. Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment … of M365 Power Apps. Contribute to the development of the corporate digital transformation programme. Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering. Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy. Provide corporate and service More ❯

updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout). Support server management and network-related tasks. Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption. Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively. Required Skills & Experience Competent and experienced in … Directory, DHCP, DNS, and Print services. Skilled in installation and support of peripheral devices. Multi-skilled IT background, capable of adapting to varied support and deployment tasks. Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders. Desirable Qualifications HMC or Level 4 Diploma (or equivalent IT-related certification). Must be eligble for More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government projects … . This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to … live service. You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure More ❯

patching etc.) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs in line with business agreed SLA's. As this is a customer facing role it is essential for the … successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations … Microsoft Certified Professional level and proven experience of applying these qualifications) ITIL Foundation Comptia A+ and/or N+ or equivalent qualification Significant experience of working in an IT service management environment A good understanding of ITIL v4 service management procedures and processes Active Directory management/administration Desirable Cisco CCST/CCNA Experience Essential Working knowledge of More ❯

Faculty of Medicine Job Purpose This pivotal role will oversee the transition from the university's current contract with the Department of Health and Social Care to a new delivery model, including the migration of digital services to the NHS Business Services Authority. You'll be at the heart of the NETSCC Transition Group, ensuring contractual obligations are met … recording of agreed actions, and undertaking tasks as set by the NETSCC Transition Group to ensure it achieves its purpose. Key responsibilities include: Leading transition planning and execution for service delivery changes Apply a full understanding of managing projects and change to develop and manage plans for transitioning service delivery from the end of a contract … for diverse stakeholders Influencing senior managers and cross-functional teams to drive progress We're seeking a candidate with: Experience in managing complex projects or programmes, especially those involving service transition or contract change. Strong understanding of change management principles Proven ability to engage and influence senior stakeholders Excellent communication, planning, and problem-solving skills A relevant qualification or More ❯

Faculty of Medicine Job Purpose This pivotal role will oversee the transition from the university's current contract with the Department of Health and Social Care to a new delivery model, including the migration of digital services to the NHS Business Services Authority. You'll be at the heart of the NETSCC Transition Group, ensuring contractual obligations are met … recording of agreed actions, and undertaking tasks as set by the NETSCC Transition Group to ensure it achieves its purpose. Key responsibilities include: Leading transition planning and execution for service delivery changes Apply a full understanding of managing projects and change to develop and manage plans for transitioning service delivery from the end of a contract … for diverse stakeholders Influencing senior managers and cross-functional teams to drive progress We're seeking a candidate with: Experience in managing complex projects or programmes, especially those involving service transition or contract change. Strong understanding of change management principles Proven ability to engage and influence senior stakeholders Excellent communication, planning, and problem-solving skills A relevant qualification or More ❯

Senior Service Designer Remote Initial 3 Month Contract £450 - £500 BPSS Outside IR35 We are seeking a highly skilled Service Designer to join our dynamic team. The ideal candidate will be responsible for designing and enhancing services, ensuring they meet user needs and align with business goals. The successful applicant will have a strong understanding of user-centred … design principles and methodologies, as well as experience in delivering services that are efficient, effective, and enjoyable for users. Key Responsibilities: - Collaborate with stakeholders to identify user needs and service requirements. - Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. - Create service blueprints, user journey maps, and prototypes to visualise service delivery processes. - Work closely with cross-functional teams, including developers, product managers, and business analysts, to ensure service designs are feasible and aligned with business objectives. - Develop and maintain design standards and guidelines to ensure consistency across services. - Facilitate workshops and design sessions to engage stakeholders and gather feedback on service concepts. - Continuously iterate on service More ❯

IT Service Operations Lead - Service Now experience 3 - 6 Months £500 per day Inside IR35 Hybrid working (4 days onsite in Maidenhead) My client a top Global company are currently looking to recruit a It Operations Lead to join their team on a contract basis. Please note if successful you will need to set up via an Umbrella … Company/PAYE. This individual can work independently and lead the service operations with ITIL process implementation. They should be able to help our client improve the support performance and able to track the progress by quantifying, with right set of the KPI and metrics. Duties Service Management - Hands-on experience identifying opportunities to improve service delivery More ❯

of the job Working closely with the EPR Programme Director, procurement team, EPR Programme Team and wide number of internal and external stakeholders, the postholder will contribute to the delivery of a robust, transparent, and compliant procurement process for the new EPR system. The role involves administrative, analytical, and coordination of tasks throughout the lifecycle of the Invitation To … stage of the procurement, ensuring that all activity aligns with organisational policies, statutory regulations, and best practices in digital health. The programme is running to a tight timeline for delivery and the postholder must be able to work agilely, responsively and at pace without compromising on quality or delivery. This role is critical in supporting the Trust to deliver … a fair transparent and robust procurement and delivery of a fit for purpose EPR that will support delivery of the Trusts strategic objectives. Flexible Working: As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

Professional Services Company, c800 users. Full Time Onsite. The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance … against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support More ❯

themselves in their ability to support the maintenance and developments to the levels of service. This post holder will be required to focus on the technical support front line service within the End User Computing environment. The role is at the forefront of delivering first line activities providing first class resolution of all related tickets and service requests … received in an efficient and effective manner. The post holder will also be part of the wider Digital Service team being able work inter departments for tickets and service requests to keep the continuation of offering a customer service to internal and external stakeholders. Main duties of the job To support the provision of first line technical … support and guide on hardware and software used across the Trust. This may be related to PC and peripheral hardware or software configuration, networking, or application specific. If service requests cannot be resolved within the first line service, then escalate them as appropriate to the other sections of Digital Services. Partake in responses relating to the troubleshooting of More ❯

Job summary An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills. … sites, working closely with a selected supplier and internal teams. The post holder will play a key role in the Trust's digital transformation journey, contributing to the successful delivery of the Fit for the Future Programme, which aims to modernise and future-proof our digital capabilities while ensuring the CAD system is resilient, secure, and aligned with operational … About us Benefits we offer: Full training and a range of courses which you can book locally. Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time). Automatic enrolment into the NHS Pension Scheme. Access More ❯

Job Title: Senior Platform Delivery Lead (BPMN & DMN Orchestration Platform - Camunda) Location: London (3 days a week on-site) Contract Length: Until 31/03/2026 (possibility for extension) Working Pattern: Full Time Rate: Highly competitive rate available for suitable candidates Join Our Team! Are you ready to lead the charge in delivering innovative BPMN & DMN solutions? Our … client is seeking a passionate Senior Platform Delivery Lead to architect, build, and implement a cutting-edge BPMN & DMN Orchestration Platform based on Camunda. This is your chance to make a significant impact in the financial sector while working in a dynamic Agile DevOps environment! Purpose of the Role: Architect and Build: Take the reins in designing and implementing … a new BPMN & DMN Orchestration Platform. Manage Delivery: Oversee Agile DevOps delivery of platform engineering resources to enable seamless automation capabilities across the EMEA region. Required Skills and Experience: Experience in implementing Camunda into enterprise DevOps platforms and integration with on prem and cloud-based architectures is essential. Experience in implementing BMPN and DMN based engines for business More ❯

Job Title: Senior Platform Delivery Lead (BPMN & DMN Orchestration Platform - Camunda) Location: London (3 days a week on-site) Contract Length: Until 31/03/2026 (possibility for extension) Working Pattern: Full Time Rate: Highly competitive rate available for suitable candidates Join Our Team! Are you ready to lead the charge in delivering innovative BPMN & DMN solutions? Our … client is seeking a passionate Senior Platform Delivery Lead to architect, build, and implement a cutting-edge BPMN & DMN Orchestration Platform based on Camunda. This is your chance to make a significant impact in the financial sector while working in a dynamic Agile DevOps environment! Purpose of the Role: Architect and Build: Take the reins in designing and implementing … a new BPMN & DMN Orchestration Platform. Manage Delivery: Oversee Agile DevOps delivery of platform engineering resources to enable seamless automation capabilities across the EMEA region. Required Skills and Experience: Experience in implementing Camunda into enterprise DevOps platforms and integration with on prem and cloud-based architectures is essential. Experience in implementing BMPN and DMN based engines for business More ❯

Job Advertisement: Digital Delivery Manager Location: Warwick or The Strand (Hybrid - 2-3 days per week onsite) Rate: £750 per day Contract Duration: 3 months Are you ready to lead the charge in digital transformation? Our client is seeking a dynamic Digital Delivery Manager to join their innovative team. If you're passionate about driving digital projects to … success and have a knack for agile methodologies, we want to hear from you! Key Responsibilities: As the Digital Delivery Manager, you will: Lead Digital Delivery: Oversee and manage digital projects from conception to completion, ensuring they align with both organisational goals and user needs. Team Management: Build, motivate, and nurture high-performing teams. Your leadership will inspire … collaboration and achieve delivery milestones. Project Planning & Monitoring: Define scopes, develop realistic plans, and track progress while addressing any risks or blockers promptly. Stakeholder Engagement: Serve as a bridge between technical teams and stakeholders, managing expectations and facilitating clear communication. Commercial Management: Oversee budgets, manage contracts, negotiate terms, and ensure value for money in every project. Lifecycle Management: Ensure More ❯

issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls … self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the … IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee More ❯

hour Schedule: Full-time, Monday - Friday, 08:00 - 17:00 Location: Worthing Key Responsibilities: Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders. Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls … Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR). Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks. Experience/Skills: Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management. System Knowledge and Performance: Strong knowledge of CAFM systems More ❯

engineering, ensuring that data solutions are designed, developed, and deployed in line with NHS and organisational best practices. They will work within the Business Intelligence team to support the delivery of scalable, efficient, and innovative data solutions. Main duties of the job The Lead Data & Systems Architect will oversee the development and implementation of cloud-based data pipelines, ensuring … stakeholders to align data engineering solutions with national and local data strategies. They will ensure that data solutions support operational and analytical needs, contributing to effective decision-making and service improvements across the organisation. About us We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and … range of stakeholders in a formal setting. To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular: o To support the delivery of day-to-day activities and projects o To manage team and drive delivery of a range of business initiatives and projects o To support the identification and More ❯

Change/Service Manager. ITIL Accredited. Umbrella Engagement. 3 days on site per week in NW. Must have outstanding stakeholder skills. 3- 6 Month engagement. £575/day. Looking for an ITIL accredited Change Manager - will need to have significant experience in all aspects of Change Management - chairing CABS etc - will need to have worked within a fast paced … Small/Medium sized organisation going through an IT Transformation Programme. May also suit a Service Manager or a Hands on Service Delivery Manager with ITIL Change experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯