26 to 50 of 56 Contract Service Delivery Jobs

primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment. Key Responsibilities … walk-up and scheduled assistance. Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues. Log, manage and resolve incidents and service requests through ServiceNow. Ensure tickets are accurately documented and users receive regular updates. Resolve technical issues locally wherever possible, escalating more complex incidents when ...

enablement consultancy that delivers technology programmes for organisations in the public sector, defence and other regulated industries. They're growing their delivery teams on a long-running programme for a national law enforcement organisation and need cleared project managers and business analysts to support service delivery. Our client … chance to move into a permanent role down the line Work on high-impact public sector programmes with a consultancy known for secure, onshore delivery What are we looking for? Current enhanced SC clearance (essential, as we can't consider anyone awaiting clearance or whose clearance has lapsed) Experience ...

across a range of government projects and highly regulated environments. This is an exciting opportunity for a risk and compliance professional to support the delivery of governance, risk, and compliance objectives while helping clients enhance their control frameworks, strengthen regulatory compliance, and improve risk management practices. You will work … promote a strong compliance culture, drive continuous improvement initiatives, and provide expert advice on risk and regulatory matters. Key Responsibilities Support project and service delivery through effective quality assurance, risk management, and compliance oversight. Drive awareness and adoption of compliance policies, standards, and processes across multiple teams ...

young people and families. The council is investing in its SEND services and using high-quality data and insight to inform decision-making, strengthen service delivery and support its wider improvement priorities. Your new role Hays is recruiting a Data & Insight Analyst to support a local council … SEND) service. This is an opportunity to use high-quality data, analysis and performance insight to strengthen decision-making, support service improvement and help deliver better outcomes for children, young people and families. Working with senior leaders, operational managers and colleagues, you will turn complex information into clear, actionable ...

will play a key role in the day-to-day operation and continuous improvement of EMBL-EBIs cybersecurity capabilities. Working alongside infrastructure, platform and service teams, you will be responsible for vulnerability management, incident response, security monitoring, operational security processes and the implementation of technical security controls. This … EMBL-EBI vulnerability management programme, including identification, prioritisation, remediation tracking and reporting activities over all technology assets. Work with IT Operations, Infrastructure and Service Delivery teams to reduce our external attack surface and technology risk across the enterprise. Support the day-to-day operation of EMBL-EBIs cybersecurity ...

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. ***Please note - Due to the nature of the client ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

Lead infrastructure and collaboration technology workstreams across complex defence projects. Provide expert-level troubleshooting, fault diagnosis and resolution for telephony and infrastructure services. Ensure service delivery meets demanding SLAs and operational requirements. Work within strict governance, security and change management processes. Contribute to service improvement initiatives, increasing … workstreams using recognised methodologies such as PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work … Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project ...

requirements, this is a fully office-based position in Stevenage. Key Responsibilities Review and fulfil Windows-related customer requests, ensuring a high standard of service and timely delivery. Build, configure, and support Windows Server environments, primarily hosted on VMware infrastructure. Create and maintain build documentation, work instructions, and operational … data centres. Maintain and update gold build images. Perform Windows Server patching, upgrades, and routine maintenance activities. Monitor and report on infrastructure capacity and service performance. Attend regular engineering meetings and provide updates on outstanding incidents, requests, and project activities. Investigate, diagnose, and resolve infrastructure and customer issues ...

requisitioners and other business users. Monitor recurring system and process issues, identifying trends and underlying root causes. Implement sustainable solutions to improve system performance, service delivery and user satisfaction. Work closely with stakeholders across Digital, IT, Finance and Procurement , including the AMAS support partner. Build and maintain strong … within a highly complex and evolving environment. If you have strong procurement systems experience, enjoy solving problems and are passionate about delivering an excellent service to users and stakeholders, we would be keen to hear from you. ...

HRSD Knowledge Centre, migrating and optimising HR content for an out-of-the-box, employee-centric knowledge experience. Experienced Extensive experience with ServiceNow HR Service Delivery. A strong understanding of HRSD architecture, platform governance, and enterprise design standards. Proven experience assessing and remediating ServiceNow environments. Experience leading platform transformation ...

Cyber Business Analyst £400 GBP Hybrid WORKING Location: Sheffield, Central London, Greater London - United Kingdom Type: Contract Cyber Business Analyst Cyber Security | Service Transition | Operational Readiness Location: Sheffield or London (3 Days Onsite) Rate: £400 per day (Inside IR35) Contract: Initial Contract Client Environment: Major Enterprise Transformation Programme About … looking for a Business Analyst to support the transition of critical cyber and identity services into live operational environments. Working across project, architecture and service teams, you'll help ensure new services are operationally ready, fully documented and successfully handed over into BAU support functions. Key Requirements Proven Business ...

month FTC where you’ll work across the organisation to identify where AI and automation can save time, improve processes and support better service delivery. You don’t need to be an AI developer. We’re looking for a strong BA who understands process, people and technology ...

development and operation of critical database infrastructure and services. This is an excellent opportunity for an experienced Oracle specialist to combine hands-on technical delivery with leadership, supporting highly available, mission-critical databases and advancing the department's data platform capabilities across Oracle and public cloud environments. You will … solutions and work closely with senior stakeholders, engineering teams and suppliers to deliver secure, stable and cost-effective services. Key Responsibilities . Lead the delivery of infrastructure services and solutions, ensuring alignment with departmental strategy, user needs and value-for-money objectives. . Design, develop, support and improve Oracle ...

Rate: £750/day (Umbrella) IR35 Status: Inside IR35 The ServiceNow HRSD Solution Architect is responsible for leading the transformation of an existing HR Service Delivery implementation towards a scalable, maintainable, and ServiceNow best practice aligned operating model. The role focuses on reducing customisation, eliminating technical debt, increasing … content to deliver an out-of-the-box, employee-centric knowledge experience. Required Experience well-developed soft skills Extensive experience with ServiceNow HR Service Delivery. Proven experience assessing and remediating ServiceNow environments. Experience leading platform transformation or optimisation programmes. Strong understanding of ServiceNow HRSD architecture and governance. Experience reducing ...

Service Desk Analyst Chichester Contract £16.61 per hour Our client is looking for an experienced IT Service Desk Analyst This is an excellent opportunity for candidates seeking to develop a career within an enterprise IT Service Desk environment supporting over 7,000 users across West Sussex County … progression to a permanent appointment would be subject to the Council's recruitment processes and pay arrangements in place at that time. The Service Desk operates between 8:00am and 6:00pm, and you will work on a rotating shift pattern within these hours. • Provide a high-quality, customer ...

support vendor until case closure. General IT administration and implementation on Windows server environment and MS365 portal. IT element configuration including day-to-day service delivery. PC, and mobile device management Requirements : Strong knowledge of Windows OS, Microsoft 365, Entra ID, and Intune, Exchange, Share point, and Defender. Experience ...

services. Key Responsibilities: Act as a primary operational support resource for Red Hat Enterprise Linux platforms and associated services. Take ownership of incidents and service requests, driving them to resolution. Conduct detailed technical investigations and root cause analysis of Linux and infrastructure issues. Support Major Incident Management activities … health, performance, and capacity using enterprise monitoring tools. Develop and maintain operational scripts to automate routine support activities. Collaborate effectively with engineers, architects, and service delivery teams to enhance operational efficiency. Essential Skills & Experience: Significant experience supporting enterprise Red Hat Enterprise Linux environments. Strong Linux system administration skills ...

wider SOC and security tooling Troubleshoot complex endpoint, malware and detection-related issues Work closely with enterprise customers as part of a Professional Services delivery team Provide technical guidance, best practice and knowledge transfer throughout customer engagements Key Skills Strong hands-on experience with XDR/EDR/Endpoint ...

work, providing third-line IT support to internal and external customers. The postholder will manage and own incidents through to successful resolution, ensuring timely service delivery. They will work independently towards agreed objectives, manage their own workload and act as the lead technical specialist within their area of expertise. ...

organisational efficiency. About the Company Our client is a well-established and highly respected organisation with a strong reputation for excellence, collaboration, and service delivery. They are committed to investing in technology, innovation, and modern ways of working, creating an environment where digital improvement and user experience … user journeys, and process improvement opportunities. Translate user needs into change requests, enhancement proposals, and practical digital solutions. Coordinate with third-party suppliers, managed service providers, and technical specialists to resolve issues and deliver successful outcomes. Manage application-related incidents, service requests, and enhancement activities from initiation through ...

Organisation: OpCo Contract Duration: 2 years Reports to: Head of IS Job Overview We are seeking an experienced IS Applications Manager to oversee the delivery, performance, security and ongoing development of a broad business applications environment, with SAP at its core. The IS Applications Manager will be responsible … ensuring applications are secure, reliable, scalable and fit for purpose. Working closely with internal stakeholders and external service providers, you will manage technical delivery, supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications ...

ensuring the accurate, timely and controlled maintenance of client, adviser and account data across all systems. The role is accountable for delivering high-quality service, maintaining strong risk and control standards, supporting regulatory compliance and driving continuous improvement. This role plays a critical part in protecting data integrity, supporting … updates are processed accurately and within agreed SLAs. Act as an escalation point for complex cases and operational issues. Monitor team productivity, quality and service delivery. Ensure effective management of queues and backlogs. Risk, Control & Governance Maintain robust operational controls to protect client and business data. Ensure compliance with ...

organisation within the defence and security sector, is seeking a Programme Manager with strong IT supplier management expertise to support strategic supplier governance and service delivery. The role offers the opportunity to work within a highly regulated aerospace and defence environment, based in Reading on a hybrid basis with … supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics Act as a key liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings ...