1 to 25 of 49 Permanent Customer Service Jobs in Birmingham

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there.This one doesn't.We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver … support, develop our people and build a more proactive, customer-focused service that scales with our growth.You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business.If ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Service Delivery ManagerLocation: Leicester (This Position will be based On-Site)Contract Type: PermanentSalary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 … core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:The Service Delivery Manager role manages a Customer or portfolio of Customer accounts of annual account revenues between 500k and 4m. The Service ...

supported, and your work feels meaningful, you will feel at home at Ricoh.What you will be doingTo deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.Help solve operational problems quickly and efficiently to ensure the most efficient … service is provided.Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.Carry out any reasonable request from the line manager to meet the business needs and client expectations.To deliver ...

value, transparency, and simplicity for its millions of customers.YOUR IMPACTWe’re looking for an experienced Contact Centre QA Manager that has a passion for customer service to join our growing customer support team. If you have worked in a contact centre environment and have strong quality experience … division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.What ...

procedures. Support risk assessments, safe working practices and contractor compliance. Report equipment faults, technical issues and potential safety concerns promptly. Provide a professional and customer-focused service throughout all events. Assist with opening and closing responsibilities when required. Skills & Experience The successful candidate will ideally have: Previous professional … production environment. Experience completing or working with risk assessments and safe systems of work. Confidence working with external production and AV contractors. Strong customer service and communication skills. The ability to remain calm and professional when working under pressure. Good organisational and time-management skills. The ability ...

technology business specialising in advanced gas and flame detection systems used within safety-critical environments. This is an excellent opportunity for an experienced Field Service Engineer to join a small, established team supporting customers across the UK. Ideally, you will already have experience working with gas detection equipment. However … strong testing, controls and fault-finding experience. THE OPPORTUNITY This is a home-based field role offering considerable autonomy over your diary, workload and customer visits. You will join a team of three other Field Service Engineers and report directly to the Fixed Systems Service Manager. From ...

with opportunity to grow and develop.MINIMUM (ESSENTIAL) REQUIREMENTSExpertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI.AI features within Microsoft Dynamics … client-facing situation.Help set clear expectations of standards of behaviour, and speed and quality of delivery that reflect the levels of professionalism and service we expect to provide to our customers, and how we treat each other, encouraging personal growth, achievement and satisfaction.Embracing our differences At Kainos, we believe ...

REQUIREMENTSExpertise in Microsoft Dynamics and Power Platform Products: Indepth knowledge with at least 2 of the following Microsoft Dynamics or Power Platform products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI.AI features within Microsoft Dynamics ...

reporting to the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling the teams to provide an exceptional service to their clients. A broad role, with responsibilities including : Act as the escalation point for technical issues that cannot be resolved by first-line … Microsoft Windows desktop environments and Microsoft 365 applications Install, configure and maintain desktops, laptops, mobile devices and peripherals Maintain accurate documentation within the IT service desk system Assist with the administration and maintenance of the firms' servers, network and cloud infrastructure Support Active Directory and Microsoft Entra ID user ...

customers expectations and ensure the quality tyres we supply, are fitted to the highest safety standards. Without their expertise, attention to detail and excellent customer service we would not be the successful business we are today. In this regional role as a Dealership Support Technician you will provide … staff as part of their induction process to ensure that relevant skills are available to meet business requirements Coach staff to improve sales, customer service and technical skills Using manual handling and relevant tools to remove and fit tyres of various weights and sizes. Ensuring customers receive ...

IndustryDeloitte's Supply Chain & Network Operations practice helps companies understand, design, and implement operating models that drive profitable growth. We help our clients improve customer service, profitability, and asset productivity.We are looking for a dynamic and experienced Director to join our growing Consumer Supply Chain practice. In this … Deloitte's Supply Chain & Network Operations practice helps companies understand, design, and implement operating models that drive profitable growth. We help our clients improve customer service, profitability, and asset productivity.We are looking for a dynamic and experienced Director to join our growing Consumer Supply Chain practice. In this ...

services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support … autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive ...

services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support … autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive ...

Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies … systems that support customs and international trade activities and beyond. Our teams are made up of specialists in delivery, business analysis, engineering, and live service support. We collaborate closely with stakeholders across HMRC to ensure our IT systems meet their needsJob descriptionAs a Supplier Manager within CDIO Borders ...

Service Engineer (Mechanical/Electrical/Mechatronics) Location: Midlands, UK (Field-Based) Salary: £45,000–£47,000 + Door-to-Door Overtime + Company Vehicle OTE: £65,000+ (based on 50–55 hour weeks) Are you an experienced Field Service Engineer with a background in automated machinery … enjoy fault finding, travelling across the UK and working on a variety of mechanical and electrical systems? We are seeking a Service Engineer to join a leading manufacturer of palletising, bagging and packaging equipment. Based in the Midlands, you'll travel throughout the UK carrying out installation support, servicing ...

Helpdesk Lead We're looking for a proactive and customer-focused Helpdesk Lead to oversee a team of Helpdesk Advisors and ensure the delivery of an efficient, high-quality support service. The role is based on site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk … Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers and stakeholders. Analyse performance data and drive continuous improvement initiatives. Support training, onboarding ...

align with long term architectural direction. Influence policy and set technical direction across the Enterprise Operations estate, shaping how technology supports regulatory, operational and customer outcomes. Carry out horizon scanning, identifying emerging technologies, industry trends and sourcing models, and assessing their potential impact and opportunity for HMRC. Guide architectural … servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience ...

Role: Field Service Engineer Location: Midlands Salary: £43,00 - £50,000 + overtime + company vehicle Position Description Based from home and working throughout the Midlands, the Field Service Engineer (Mechatronic) is responsible for providing on site and remote support for the range of company products on which … they have been trained. Responsibilities Responsible for Installing, investigating and repairing machine faults of both Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre) Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner. Ensure clear ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...