1 to 25 of 45 Permanent Customer Service Jobs in Birmingham

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … switches, wireless infrastructure, and network security controls. Investigate and respond to security incidents, suspicious activity, phishing reports, and endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain ...

hands-on Printer Service Engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining … across the Midlands area. You'll diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also escalate complex issues when required while delivering ...

endpoint services within the Technology & Telecoms industry. You will help customers keep their endpoint services running smoothly and provide clear technical support through the Customer Service department. Client Details The organisation operates in the Technology & Telecoms sector in Birmingham. Description Deliver managed endpoint services for customers, helping … maintain reliable day-to-day service. Respond to customer queries and technical issues through agreed Customer Service channels. Investigate endpoint-related incidents and work towards timely, practical resolutions. Monitor service requests and provide clear updates to customers throughout each case. Record technical activity and outcomes accurately ...

Engineer Location: Birmingham Salary: Competitve Type: Permanent Sector: Public Sector The successful candidate will take pride in their work, demonstrate a strong commitment to customer service, and be able to work independently and as part of a wider engineering team. You will be responsible for delivering high-quality … engineering solutions across a diverse range of customer environments, ensuring all work is completed safely, efficiently, and in accordance with company procedures and industry standards. Working alongside experienced colleagues, you will have the opportunity to develop your knowledge of a wide range of technologies, with a particular focus ...

This is a great opportunity for a people-focused individual to lead and develop the Digital Services team, improve technology support and deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across … knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders ...

Electrical Field Service Engineer,Gas Detection Systems Overall Earnings £55,000 Basic Salary £40,000 to £43,000 Overtime VW Caddy Van Pension Private Medical Cover Life Insurance 25 Days Holiday and Bank Holidays Phone, Laptop, Tools and Test Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers … leading manufacturer of instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits andgenuineprospects for career advancement** The Role - Electrical Field Service Engineer,Gas Detection Systems Following planned expansion, they now seek to recruit a technically focused Electrical Field Service Engineer responsible for: Planned preventative ...

Electrical Field Service Engineer, Gas Detection Systems Overall Earnings £55,000 Basic Salary £40,000 to £43,000 Overtime VW Caddy Van Pension Private Medical Cover Life Insurance 25 Days Holiday and Bank Holidays Phone, Laptop, Tools and Test Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers … instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits and genuine prospects for career progression ** The Role - Electrical Field Service Engineer, Gas Detection Systems Following planned expansion, they now seek to recruit a technically focused Electrical Field Service Engineer responsible for: Planned preventative maintenance ...

Field Service Engineer – Photocopiers & Printers Location: Birmingham Office, Covering the West Midlands. Salary: Up to £35,000 per annum + Company Vehicle (for work use only). Working Hours: Monday – Friday, 8.30am – 5.30pm. Working Pattern: Field-based. Contract: Permanent. The Opportunity Hawk3 Talent Solutions is recruiting on behalf … client for an experienced and customer-focused Field Service Engineer to join their team, covering the West Midlands. Working in a field-based role, you will be responsible for attending customer sites to install, service, maintain and repair a range of printing and photocopier equipment. ...

weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Field Service Engineer, Scientific Optical Lasers Basic Salary £45,000 to £50,000 Depending on Experience Bonus 8% to 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field … Service Engineer, responsible for the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Optical Lasers To succeed in this exciting role, you must be able to demonstrate ...

Field Service Engineer, Laboratory X-Ray Systems Basic Salary £45,000 to £50,000 Depending on Experience Bonus 8% to 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Laboratory X-Ray Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Laboratory X-Ray Systems To succeed in this exciting role, you must ...

currently recruiting for a Service Desk Analyst in Birmingham. Pay rate: 250-325 per day. Contract duration: Temporary ongoing Department: IT &Technology Purpose This role will provide you the opportunity to work at the forefront of national security and public safety to help keep our communities safe. Duties … basic understanding of Cisco VoIP and video conferencing would be ideal, but core technical skills. You’ll also need an analytical mind‐set, a customer service focus, excellent written and verbal skills and a natural ability and desire to help others. Essential Skills Customer Service Experience ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales, communication ...

grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared serviceengineered for speed, consistency, and technical excellence through systemised … quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement ...

Field Service Engineer Car Parking Systems, ANPR & Kiosk Solutions Location: Birmingham (Field-Based) Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme Job Type: Full-Time, Permanent The Opportunity We are recruiting on behalf of an established technology solutions provider … operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands ...

Field Service Engineer (Printing) £27,500 - £30,000 + Company Car + Mon-Fri + Product Training + Progression Midlands (Commutable from: Stoke-on-Trent, Derby, Nottingham, Birmingham, Wolverhampton, Stafford, Telford, Walsall) Are you a Field Service Engineer, Printer Engineer or Photocopier Engineer looking to join a globally … receive internal product training and ongoing support as you develop your technical skills in the field across the Midlands patch. You will be visiting customer sites to service, repair and maintain MFDs and printing equipment, carrying out fault-finding, preventative maintenance, installs and basic connectivity/networking troubleshooting. ...

countries worldwide, the company's success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. We currently have an opening for a Product Marketing Manager based in our Birmingham (UK) office. If you are excited about … portfolio. This role will be central to turning these ambitions into action. Working closely with Product Management, Regional Marketing and Sales, you will translate customer, market and competitive insights into product positioning, messaging and go-to-market strategies that drive awareness, adoption and commercial growth. You will independently lead ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

Business’s largest and most complex UK banking customers. You’ll shape enterprise architecture across a critical technology environment, working closely with senior customer stakeholders and BT teams to create a clear multi-year technology strategy and roadmap. This is an opportunity to act as a trusted adviser … level, influencing strategic technology decisions and delivering secure, resilient solutions that support the customer’s evolving business needs. What you’ll be doing Lead the technical relationship with the customer, acting as a trusted adviser to senior stakeholders up to CIO level and contributing to the account leadership ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals ...

hands-on Printer Service Engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining ...

with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities. We are a passionate … administration, ensuring departmental deadlines and standards are met. Building strong relationships with stakeholders across the business and providing a brilliant level of internal customer support. There will be a requirement for flexibility, including occasional weekend and evening working to support the needs of the business. What we're looking ...

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base … work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in class ...