20 of 20 Permanent Customer Experience Jobs in Hertfordshire

eligible for visa sponsorship now or in the future. Why Ocado? Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around … heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities ...

/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement … CloudWatch (AWS telemetry) Grafana (metrics visualisation) Quantum Metric (user behaviour insight) Standardise: Alerting quality and signal-to-noise ratio Dashboards aligned to SLOs and customer impact Drive correlation between technical signals and user experience Automation & platform engineering Lead automation of operational processes using Terraform and scripting Improve deployment ...

Location: Hemel Hempstead Salary: From £28,000 (Depending on experience) + OTE Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise … customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Key Tasks: Build strong relationship with key contacts of all customers within allocated customer ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Critical Projects Implementation (CPI) team is a project management … direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge ...

eligible for visa sponsorship now or in the future. Why Ocado? Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around … heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities ...

looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth … customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there ...

partnerships, and optimising B2B sales channels. This is an excellent opportunity for someone who can hit the ground running and bring specialist gift card experience into a fast-paced retail environment. Key Responsibilities Manage and develop relationships with key gift card partners and agencies Drive B2B gift card sales … commercial initiatives Deliver actionable reporting and commercial insights Collaborate with internal stakeholders across marketing, finance and operations Contribute to ad hoc gift card and customer experience projects Experience Required Previous gift card industry experience is essential Strong business development and partnership management background Commercially minded with ...

Customer Service Specialist Location: Hybrid (2 days per week in Hatfield) Job Type: Full-time My client are looking for a Customer Service Specialist to join their expanding team. This role offers a unique opportunity to drive exceptional customer experiences and play a key role … Accurately record and manage B2B and B2C enquiries using Salesforce, qualify inbound sales opportunities, schedule site visits, and manage client communications across various platforms. Customer Journey & Account Ownership : Take full ownership of the customer journey, providing empathetic support and clear communication to help clients navigate their issues confidently. ...

established and successful software provider is looking for an Application Support Consultant to join its growing Customer Success team. Supporting more than 2,500 businesses worldwide, the organisation develops ERP software covering accounting, stock management, CRM, e-commerce, business intelligence and supply chain management. This is an excellent opportunity … someone who enjoys working with technology, supporting customers and investigating varied technical and operational issues. The successful candidate will respond to customer enquiries, document reported issues and work towards effective solutions while delivering a friendly and professional customer experience. Whats on Offer Competitive salary, depending upon experience ...

content to ensure customers are presented with the most relevant tyres for their vehicle, driving requirements and budget. Working at the intersection of customer experience and commercial performance, the role balances key business objectives including conversion, revenue, margin, stock availability and supplier priorities to maximise trading performance … customer satisfaction. The role is based at our central offices in Letchworth, though will involve working from home and with local, regional and national travel as required by the business. The Day to Day Own the end-to-end ordering, ranking and presentation of tyres across on-site search ...

Structure Job Type: Full Time, Permanent Business Development Executive About the Company Our client is a successful and growing organisation providing technology-enabled subscription, customer experience and BPO solutions across the media, publishing, membership and not-for-profit sectors. They are looking to recruit a Business Development Executive … accurate CRM records, pipeline reporting and sales forecasts Consistently achieve agreed activity and revenue targets Business Development Executive What We re Looking For Proven experience in business development, lead generation or B2B sales Experience within technology, SaaS, outsourcing or complex solution sales Strong understanding of consultative or solution ...

leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial … digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation ...

function while leading our Retail Marketing team. This is a high impact leadership role where you'll be responsible for translating business priorities into customer focused marketing strategies that drive growth across our retail brands. You'll own the marketing strategy, annual planning process, campaign governance, budget management … impact. Alongside this, you'll lead and develop a talented Retail Marketing team, creating a high performing culture that delivers outstanding campaigns, communications and customer experiences across our symbol brands, including Premier, Londis, Budgens and Family Shopper. Working closely with senior stakeholders across Trading, Sales, Digital, Operations and Insight ...

launch through to end of life. Help shape the systems, processes and standards used across the business. Work across eCommerce, retail, marketing, SEO and customer experience. Gain exposure to major retail partners and international technology launches. Develop your knowledge of AI-driven search and Generative Engine Optimisation. … audits and resolving missing or inaccurate information. Publishing and optimising landing pages, campaign content and articles. Supporting SEO, AI-search visibility and website user-experience improvements. Managing and syndicating customer reviews. About you You will ideally have experience in digital merchandising, eCommerce content, product information ...

nationwide service to approximately 3,500 businesses, delivering high-quality beverages and snacks to workplaces, schools, universities, hospitals, and a wide range of other customer locations. About the Role We are looking for an experienced and motivated Head of Transactional Finance to lead our Accounts Payable (AP), Accounts Receivable … high-performing transactional finance team, including AP, AR, Billing and Collections managers and team leaders. Foster a culture of accountability, continuous improvement and excellent customer service. Develop team capability through coaching, performance management and succession planning. Process Improvement and Automation Identify and implement continuous improvement initiatives across transactional finance. ...

working with a leading ERP software provider whose tailored solutions support 2,500+ businesses worldwide. The company has built a collaborative, customer-focused culture and was recognised in the Deloitte Fast 50 for four consecutive years. Scope of Role The Application Support Consultant will support customers using Accounting, Stock … Commerce, Business Intelligence and Supply Chain Management modules within the company's ERP software. As part of the Customer Success Office, you'll troubleshoot technical and operational issues, identify solutions, and help customers maximise their ERP investment. Responsibilities Resolve customer queries across various business processes. Investigate, document ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

Scientist to join their Journey Insights team! In this exciting role, you'll work with both structured and unstructured data, unlocking insights that enhance customer journeys and operational opportunities. What You'll Do: Own the Delivery: Lead end-to-end data science solutions from problem framing to deployment, ensuring … your work delivers tangible results. Deep-Dive Analysis: Use hypothesis-driven approaches to uncover customer journey opportunities and translate findings into actionable recommendations. Innovative Solutions: Combine structured datasets with unstructured sources (like text and customer interaction data) to create robust features and predictive models. NLP & GenAI Expertise: Apply ...

spend. Maintain an accurate and well-managed pipeline of prospective and active opportunities. Achieve agreed sales, revenue and new-business targets. Monitor competitor activity, customer demand and wider market developments. Attend relevant trade shows, exhibitions and networking events when required. Work closely with internal sales and technical teams … deliver a knowledgeable and responsive customer experience. Provide regular updates on activity, pipeline development and sales performance. Represent the business professionally and act as a positive brand ambassador. Skills and Experience A strong and successful background in field sales and business development is essential. Proven experience generating ...

each year Generous pension scheme What do we need from you? Smart Metering qualifications - CCN1/CMA1 and MET 1 (Or equivalent) 12 months experience as a Smart Meter Engineer In date UK Driving licence. Why apply to Utilita? As a Dual Fuel Smart Meter Engineer, you will … face of the business installing smart meters in domestic properties; whilst championing our customer first mindset to preserve our industry leading Customer Experience. We have 4 core reasons why we are confident we are the employer for you: Workplace - For the fourth year in a row, Utilita ...