20 of 20 Permanent Customer Experience Jobs in Hertfordshire

what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function … astute and data-driven Trading Manager to take ownership of the trading performance of the H. Samuel website, leading the optimisation of sales, conversion, customer engagement and commercial outcomes across one of the UK's most recognised jewellery brands. What the role involves As Trading Manager, you will ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. … Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This ...

product roadmap from concept through to launch. Work closely with Engineering and Design teams to define product requirements and prioritise development. Gather customer and stakeholder feedback to identify opportunities for product improvements. Champion AI-driven innovation, identifying practical ways to enhance the platform through automation and intelligent workflows. Conduct … efficiency. Analyse user behaviour, market trends and competitor activity to inform product decisions. Define user stories, acceptance criteria and success metrics. Collaborate with Sales, Customer Success and Marketing to ensure successful product launches and adoption. About You We're looking for a commercially minded Product Manager who enjoys solving ...

engineering team in Watford. You'll play a key role in designing, building, and scaling high-performance applications that power critical business functions and customer experiences. This is an opportunity to work on challenging technical problems, influence architectural decisions, mentor developers, and help shape the future of our technology … implementing improvements to systems, processes, and tooling Supporting cloud-native deployments and infrastructure automation What We're Looking For Essential Professional Python development experience (5+ years) Strong understanding of software design patterns and engineering principles Experience with frameworks such as FastAPI, Django, or Flask Solid knowledge of RESTful ...

Hours: Monday–Friday, full-time Location: Must live within a 45-minute commute of WD6 A fantastic opportunity for an ambitious, customer-focused Internal IT Sales Executive who thrives in a high-energy, proactive, B2B sales environment . This role is ideal for someone who enjoys building relationships, driving … existing customers High-volume outbound calling — cold & warm calls to discuss IT needs, renewals, and alternative solutions Handling inbound enquiries and responding professionally to customer emails and calls Delivering an exceptional customer experience with a customer-first mindset Attending face-to-face meetings with B2B organisations ...

best-loved jewellery brands. At Signet Jewelers, we're home to iconic brands including H. Samuel and Ernest Jones. Behind every unforgettable customer experience is a modern, resilient technology platformand we're investing heavily in its future. We're looking for an experienced Infrastructure Engineer to join … looking for someone who's naturally curious, enjoys learning new technologies and isn't afraid to take ownership. You'll ideally have: Strong experience administering Windows Server environments Good knowledge of Active Directory, Group Policy and Windows infrastructure Excellent troubleshooting and technical problem-solving skills Experience monitoring ...

best-loved jewellery brands. At Signet Jewelers, we're home to iconic brands including H. Samuel and Ernest Jones. Behind every unforgettable customer experience is a modern, resilient technology platformand we're investing heavily in its future. We're looking for an experienced Infrastructure Engineer to join … looking for someone who's naturally curious, enjoys learning new technologies and isn't afraid to take ownership. You'll ideally have: Strong experience administering Windows Server environments Good knowledge of Active Directory, Group Policy and Windows infrastructure Excellent troubleshooting and technical problem-solving skills Experience monitoring ...

Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other … sites from time to time. You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business. This is more than a customer service role. We're looking ...

experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long-term client relationships, ensuring contractual … commitments are met, and delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions ...

Designer | Earn £60,000 with hybrid working and great company perks in a role where your ideas shape the customer experience. We're looking for a talented UX Designer to join a growing digital team in Hemel Hempstead . This is a fantastic opportunity to influence every stage … customer journey, using insight, experimentation and user-centred design to create intuitive digital experiences that make a real commercial impact. If you're passionate about improving online journeys through data-driven design, this could be the perfect next step in your career. Why apply for this UX Designer role ...

Manager | Earn £60,000 with hybrid working and great company perks in a role where your ideas shape the customer experience. We're looking for a talented UX Manager to join a growing digital team in Hemel Hempstead . This is a fantastic opportunity to influence every stage … customer journey, using insight, experimentation and user-centred design to create intuitive digital experiences that make a real commercial impact. If you're passionate about improving online journeys through data-driven design, this could be the perfect next step in your career. Why apply for this UX Manager role ...

live event venues nationwide, including Premier League football clubs, large stadiums, and other iconic event spaces, where high-quality security, operational delivery, and customer experience are critical. Alongside security and stewarding, the business also delivers crowd, traffic and parking management, supporting clients across complex, high-footfall environments. … iconic venues and major events Lead a small, high-performing team with strong senior leadership backing About you: Proven B2B sales and business development experience within a B2B service environment or outsourced or contracted people services. This could include security, cleaning, facilities management, waste, recruitment, etc Comfortable selling multi ...

item think about how you might purchase something of £30k and above, for example house, car, high-end jewellery, boat. Another has a traditional customer lifecycle tied to it. E.g. you buy the service, theres an in-life element with the ability to cross and up sell, and theres … sell window at the end where youre able to re-engage the customer into a new sale. The third is how you manage the customer whilst theyre experiencing the product or service e.g. how you might utilise technology to track a customers movement, see them check into venues ...

clients, you'll provide technical support, troubleshoot issues, manage support tickets, and work closely with Development and Service teams to deliver an excellent customer experience. Key Responsibilities Act as the first point of contact for client support requests. Log, manage, and update support tickets. Troubleshoot technical issues and resolve … problem solving. Maintain accurate ticket notes and documentation. Ensure service levels and response times are met. What We're Looking For Strong communication and customer service skills. A genuine interest in IT and technology. Ability to prioritise workload and multitask. High attention to detail. Experience using Microsoft Office ...

customers get maximum value from the company's software. You'll: Build and develop strong relationships with higher education clients. Deliver a seamless onboarding experience for new customers. Monitor customer engagement and resolve issues proactively. Gather client feedback to help shape future product improvements. Identify opportunities to grow … existing accounts. Work closely with internal teams to deliver an outstanding customer experience. What We're Looking For At least 2 years' experience in Account Management, Customer Success or a similar client-facing role. Experience within SaaS, software, technology or the higher education sector. Excellent communication ...

responsible for developing new business opportunities, building strong relationships with architects and customers, and working closely with internal teams to ensure a seamless customer experience. Key Responsibilities Own the full sales process from initial enquiry through to order completion. Develop new business opportunities and build long term client relationships. … Liaise with architects, customers, and internal departments to support projects and sales activity. Prepare quotations and process customer orders accurately. Calculate costs and provide accurate pricing, requiring strong mathematical skills. Deliver excellent customer service throughout the sales journey. Maintain CRM records and sales documentation. Support the team with ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support … requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least three years of experience in 2nd Line infrastructure ...

project life cycle, including on-boarding, training and auditing of implementation of defined construction management procedures.Manage a team of across CSA, MEP, ICT & Systems, Cx and Construction Transition Management, ensuring planned and structured Cx and QA/QC input and support to the project at key project intervals and milestones.Provide … working with programme managers and OFCI manager to ensure a right first-time mentality.Define and implement, in co-ordination with the Quality and CX teams, Contractor and Supplier on-boarding and training that ensures pre-start alignment and awareness of execution standards and GC deliverables through the execution cycle ...

life cycle, including on‐boarding, training and auditing of implementation of defined construction management procedures. Manage a team of across CSA, MEP, ICT & Systems, Cx and Construction Transition Management, ensuring planned and structured Cx and QA/QC input and support to the project at key project intervals and milestones. … working with programme managers and OFCI manager to ensure a right first‐time mentality. Define and implement, in co‐ordination with the Quality and CX teams, Contractor and Supplier on‐boarding and training that ensures pre‐start alignment and awareness of execution standards and GC deliverables through the execution cycle ...