22 of 22 Permanent Service Delivery Jobs in Wales

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering … long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or … newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a More ❯

a Community Payback Supervisor, please clickhere Overview of the job This is an operational role directly supervising work groups of offenders serving a community sentence. This may include driving service vehicles to transport people or equipment. The post holder will be responsible for all work site supervision tasks and will work with service users to ensure that all … working groups, alerting the relevant staff to any infringement of discipline or behaviour. The post holder will contribute towards the rehabilitative potential of the sentence and will support some service users to gain employment skills through a positive work experience with the opportunity to gain vocational or skills-based training. Staff are expected to contribute towards review and evaluation … of all aspects of service delivery and to contribute towards a culture of continuous improvement. Post holders may be required to undertake weekend working as part of their normal pattern of working. The work may involve working alongside volunteers or staff from partner organisations. Responsibilities, Activities & Duties The job holder will be required to carry out the following More ❯

a Community Payback Supervisor, please clickhere Overview of the job This is an operational role directly supervising work groups of offenders serving a community sentence. This may include driving service vehicles to transport people or equipment. The post holder will be responsible for all work site supervision tasks and will work with service users to ensure that all … working groups, alerting the relevant staff to any infringement of discipline or behaviour. The post holder will contribute towards the rehabilitative potential of the sentence and will support some service users to gain employment skills through a positive work experience with the opportunity to gain vocational or skills-based training. Staff are expected to contribute towards review and evaluation … of all aspects of service delivery and to contribute towards a culture of continuous improvement. Post holders may be required to undertake weekend working as part of their normal pattern of working. The work may involve working alongside volunteers or staff from partner organisations. Responsibilities, Activities & Duties The job holder will be required to carry out the following More ❯

of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs … Act as IT and first point of contact within the given business area(s) Work with business users to identify solutions for business problems or opportunities Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.) Once the requirements have been approved, create the Product Backlog (epic’s … Perform miscellaneous job-related duties as assigned Working with the wider IT team to: o help develop the IT strategy and milestone plan for IT o help coordinate the delivery of all IT projects o provide support to other Business Analysts, Project Leaders, and Project Mangers etc. KPIs Manage and keep up to date individual project documentation to include More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are … uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An understanding of large scale infrastructure technologies including but not limited to: End User Device Configuration; Software Delivery; Hybrid Cloud Computing; Infrastructure Security Controls; Device Management Processes and Tools. • Modern cloud based device management tools and technologies such as Intune, Windows Autopilot, cloud hosted virtualised devices, or More ❯

clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. … Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or … IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP, PRINCE2, or technical certifications such as More ❯

the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together … best practices. Proactively learn new research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good public service design and More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

business opportunities while managing and strengthening relationships with existing UK accounts. This role plays a key part in expanding our product portfolio in line with strategic objectives, ensuring excellent service delivery, and upholding our commitment to quality and customer satisfaction. With regular travel across the UK, Ireland, and occasionally other international regions, this position requires a proactive, self … Personal Profile Team player with ability to lead by example and act professionally Self-motivated and energized with proven ability to perform under pressure Strong understanding of excellent customer service principles Open, outgoing, and agile personality to meet customer requirements Proficient in Microsoft Office products and SAP systems Decision making ability with a 'can do' attitude Attention to detail More ❯

and effective day-to-day operations of the company & develop and monitor key performance metrics to achieve Company goals. Establish and maintain policies, procedures, and systems to ensure quality service delivery. IT & Administration To manage all IT services which is a key component of the business requiring robust management of software and associated licences, hardware, and internal & external servers. More ❯

a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: Responsible for the delivery of hardware and software safety assessments to electrical/electronic or programmable electronics products to Functional Safety Standards, in particular IEC 61508. Responsible for the preparation of quotations, providing … necessary • Conducting on-site assessments and/or technical audits at client facilities • Management of client relations, including the determination of their assessment needs and the setting of appropriate service delivery expectations • Sharing of knowledge with other staff and CSA Group as a whole through written or verbal communications and training events Person Specification: • Degree in electrical/ More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯

The Change Delivery Team, part of the Resources Directorate, comprises of Project Managers and Business Analysts and is pivotal in executing key projects and business change initiatives throughout the Council. An opportunity has arisen for a Senior Business Analyst to join this team, primarily working on the Council's Corporate ERP (Enterprise Resource Planning) Replacement Project. About the job … apply for this role to ensure your supporting statement is submitted in the correct format. This is a Senior Business Analyst role, which will be based within the Change Delivery Team. The successful candidate will support a programme of business analyst workstreams specifically aligned with the ERP project. You will be part of a highly motivated, dedicated, and supportive … project team, with a commitment to delivering high-quality work and supporting public service delivery. What We Are Looking For From You We are looking for an individual with strong analytical skills, an ability to holistically assess a problem from multiple angles, who is comfortable working with complex data, and has an interest in change and improvement. You will More ❯

in programme and project management, performance monitoring, and continuous improvement. Act as a key liaison between Digital, Data & Technology (DDaT) and ABUHB clinical and operational divisions. Lead the digital service request process from receipt to transition to programmes or service delivery. Ensure delivery in accordance with developed change and programme management frameworks and principles. About us Aneurin … closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click … Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering … excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well, understanding their … business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio More ❯

regular check-ins, identify upsell opportunities, and strengthen long-term relationships. Segment clients for targeted communications and loyalty initiatives. Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery. Relay client feedback to internal teams to drive improvements and reduce churn. Stay informed on industry trends to provide relevant, strategic guidance. Ensure all client data is handled … months) Work-Life Balance Flexi-time working arrangements Hybrid working (3 days in-office) Extras Free car parking Complimentary lunches 25-30 days annual leave (based on length of service) Ready to make a difference in client success and business growth? Apply now and be part of a team that values innovation, collaboration, and client impact. Adecco acts as More ❯

Vacancy Location: Ty Cwm Gwendraeth, Llannon Road, Upper Tumble, Llanelli SA14 6BU Shifts: Day & Night shifts covering Monday to Sunday rota Pay Rate: £21.00 per hour Sponsorship: This service does not provide support for visa sponsorship Location: Llannon Road, Upper Tumble, Llanelli SA14 6BU Your new role at Ivolve is calling you! We'd like to invite you to … reach their goals, both practical and personal. You will provide personal care, maintain health and hygiene, and ensure safety and tidiness. Always acting in the best interests of the Service User, respecting their dignity, and following best practice guidelines. Person-led Care: You'll support adults with various needs, empowering them to live fulfilling lives. You'll give high … quality, tailored support. You'll lead and inspire your team, managing the service in the manager's absence. You'll carry out audits and ensure feedback is acted upon. You'll follow procedures to deliver consistent, safe, and reliable care. You'll work with individuals to design and monitor their care plans, promoting independence and community involvement. You'll More ❯