1 to 25 of 27 Permanent Service Delivery Jobs in Wales

Service Delivery Manager Salary: £45,000 £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We re looking for a Service Delivery Manager to their team and play … role in how they deliver managed services. The Role You ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It s a hands-on role where you ll be involved in both service management and project delivery - balancing people … process, and commercial outcomes to keep customers happy and services running smoothly. What You ll Do Be the main point of contact for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play … role in how they deliver managed services. The Role You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people … process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide … be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a … close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide … be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a … close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … across the business. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a … collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … across the business. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a … collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within More ❯

Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity. Key Responsibilities: Strategic Resource Planning • Develop and implement resource management strategies aligned with ITIL service lifecycle stages. • Forecast future resource needs based on service demand, project pipelines, and business growth. • Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services. Resource Allocation & Optimisation • Oversee allocation of resources across IT projects and operational functions. • Maintain a centralised resource scheduling and tracking system. • Monitor … Development • Develop training programs for resource management tools and processes. • Foster a culture of continuous improvement and professional development. ITIL Integration • Align resource management with ITIL practices such as Service Design, and Continual Service Improvement. • Participate in Change Advisory Boards (CAB) to assess resource impact of proposed changes. Qualifications: • Bachelor’s degree in IT, Business Administration, or related More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships … with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee … relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all More ❯

Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: £40,000 - £50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small … medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide our every … environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the More ❯

of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs … bank holidays) Free onsite parking Onsite electric car charging ports Subsidised staff restaurant and Costa Coffee Christmas vouchers Refer a Friend Scheme Christmas Savings scheme Discounted dry cleaning Long service awards More ❯

Newport (Hybrid) Salary: Up to 52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within … tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within … tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of More ❯

our analytics function. This is a pivotal role at the heart of transforming how data drives decision-making across the organisation, ensuring high-quality insights to support both operational delivery and strategic ambitions. Reporting to the Head of Information Management and Analytics and accountable to the Deputy Director of Digital, Data and Technology (Chief Information Officer) , you will lead … Provide direction to the Health Board's analytics teams, fostering innovation and continuous improvement. Champion the use of advanced analytics, predictive modelling, and data science to improve patient care, service delivery and strategic planning. Oversee the design and delivery of analytical tools and products to support clinicians, managers, and executives in decision-making. Represent the Digital, Data … closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click More ❯

team to support the number of programmes and projects, working with partners to improve outcomes and the design of process and technical solutions, with the aim of addressing improved service delivery, performance and transformation for NWSSP and wider NHS in Wales. The post holder, working with the Digital Workforce Project Manager will support the maintenance and oversight of … organizing meetings, minute taking etc) This post will be responsible for the day-to-day administration for the DWPS Team and will be the first point of contact for service users and stakeholders for the DWPS Team providing advice and resolution of basic and complex queries. Main duties of the job The post holder will as first point of … project communications Able to work in a fast paced environment, the post holder must have proven administrative and project support skills and be committed to providing a quality support service, working with a high degree of professionalism and be capable of managing a very diverse workload working to tight deadlines. The post holder must have excellent interpersonal and communication More ❯

team to support the number of programmes and projects, working with partners to improve outcomes and the design of process and technical solutions, with the aim of addressing improved service delivery, performance and transformation for NWSSP and wider NHS in Wales. The post holder, working with the Digital Workforce Project Manager will support the maintenance and oversight of … organizing meetings, minute taking etc) This post will be responsible for the day-to-day administration for the DWPS Team and will be the first point of contact for service users and stakeholders for the DWPS Team providing advice and resolution of basic and complex queries. Main duties of the job The post holder will as first point of … project communications Able to work in a fast paced environment, the post holder must have proven administrative and project support skills and be committed to providing a quality support service, working with a high degree of professionalism and be capable of managing a very diverse workload working to tight deadlines. The post holder must have excellent interpersonal and communication More ❯

Settlement services and ensuring performance post migration. This is a full-time, permanent position where you will be responsible for managing customer portfolios, leading migration projects, and ensuring excellent service delivery across the data and energy services sector. The Market Wide Half-Hourly Settlement Data Account Manager will play a key role in overseeing customer transitions to half … end-to-end customer migration process into half-hourly settlement services, ensuring accuracy, compliance, and efficiency. Overseeing the ongoing performance of customer portfolios after migration, ensuring contractual obligations and service levels are consistently achieved. Acting as the primary point of contact for clients, suppliers, and industry representatives, building trusted long-term partnerships. Investigating escalated customer issues, implementing solutions, and More ❯

Settlement services and ensuring performance post migration. This is a full-time, permanent position where you will be responsible for managing customer portfolios, leading migration projects, and ensuring excellent service delivery across the data and energy services sector. The Market Wide Half-Hourly Settlement Data Account Manager will play a key role in overseeing customer transitions to half … end-to-end customer migration process into half-hourly settlement services, ensuring accuracy, compliance, and efficiency. Overseeing the ongoing performance of customer portfolios after migration, ensuring contractual obligations and service levels are consistently achieved. Acting as the primary point of contact for clients, suppliers, and industry representatives, building trusted long-term partnerships. Investigating escalated customer issues, implementing solutions, and More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

technical training to internal teams and external clients Assisting with product testing, research, and ongoing development projects Collaborating with sales, marketing, and R&D teams to ensure high-quality service and solutions Managing customer relationships and ensuring excellent service delivery What were looking for: A genuine interest in technology and IoT development Strong communication skills, with the More ❯

specifically for you? Then read on! Objective To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence. To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered. Skills Strong More ❯

needs into practical, tech-enabled solutions using platforms like document automation tools, low-code applications (e.g., Power Apps), and HighQ. You Will: Lead and support projects that enhance client service and internal efficiency Collaborate with legal teams and clients to shape practical, tech-enabled solutions Advise on tools like document automation, analytics, and no-/low-code platforms Promote … Build strong cross-functional relationships across multiple departments Experience Required Legal sector experience with knowledge of legal tech like HighQ, Contract Express, Luminance, and Docusign Strong grasp of legal service delivery and tech's role in improving it Clear communicator who can simplify complex tech Team player with a proactive, problem-solving mindset Passionate about innovation and driving More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯