1 of 1 Remote Temporary Housing Association Jobs

Complaints Handler Location: Hybrid Salary: £16.23 - £20.51 per hour (Pitsea) - hybrid Job Type: Temporary (until Mid-November poss extension) Start Date: Immediate Our housing association client are currently seeking three Complaints Handlers to manage a significant backlog of complaints. This role requires excellent communication skills and the ability to handle difficult conversations effectively. Candidates with a background in … local authority and housing sectors are preferred. This position involves initial training and requires presence in the office for certain days. Day-to-day of the role: Efficiently manage and resolve a backlog of complaints. Communicate effectively with various stakeholders to address and resolve issues. Conduct 30-minute interviews as part of the team's complaint handling process. Utilise … records accurately. Work at a fast pace to meet deadlines and manage multiple cases simultaneously. Required Skills & Qualifications: Proven experience in complaint handling, preferably in the local authority or housing sector. Strong communication skills and the ability to engage in difficult conversations. Proficient in IT and CRM systems. Ability to work effectively both independently and as part of a More ❯