13 of 13 Customer Experience Jobs in Avon

Customer Experience Manager -Edinburgh,Dundee,Bristol Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment … where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service … fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. What youll be doing: Youll be the … go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact analysis experience in this area is More ❯

is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic … leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly … Automate to increase efficiency Support recruitment, onboarding, and staff planning for the Service Desk function Engage with executive and client stakeholders, representing the service desk and maintaining client confidence Experience & Skills Minimum 6+ years in technical support, including significant 3rd-line experience in an MSP environment At least 5 years in a leadership role, ideally within a Microsoft More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Are you an expert project manager ready to lead critical … and deliver one high-complexity project or a couple medium-complexity projects within our strategic programme portfolio. The projects you manage will have significant influence on business performance and customer perception. You will drive transformative changes across processes, systems, and culture - navigating complex legal, regulatory, and operational challenges, while managing key supplier relationships and cross-functional dependencies. What you … of Hargreaves Lansdown's investment management processes. Expertly apply both Waterfall and Agile project management methodologies to deliver results. Leverage strong knowledge beyond project management, including business case development, customer experience strategy, product strategy, solution design, technical delivery, trials, operational and sales readiness, and customer communications. Exhibit solid commercial awareness, with the ability to map capabilities and More ❯

This role offers a chance to work on innovative projects, develop your expertise, and contribute to the creation of world-class vehicles. If you're passionate about engineering and customer satisfaction, this could be the perfect opportunity for you. What You Will Do: - Lead the Durability and Reliability (D&R) Performance Attribute Team (PAT) to ensure customer expectations … current vehicle programmes and feed them back to improve future designs. What You Will Bring: - A broad knowledge of vehicle technologies and an understanding of durability and strength principles. - Experience in data collection and analysis, coupled with problem-solving expertise. - A strong grasp of system engineering principles and delivery methods. - Proficiency in project management of complex engineering test activities … execution. - Familiarity with tools such as Microsoft PowerPoint, Excel, and CAD visualisation systems like VisMockUp is desirable. In this role, you will play a vital part in enhancing the customer experience by ensuring vehicles meet the highest standards of durability and reliability. Your contributions will directly support the company's commitment to delivering exceptional automotive products that exceed More ❯

bonus 15% Java, Springboot, Microservices, React, TDD, BDD, Agile, AWS I’ve partnered with a leading organisation in the mobility space, delivering cutting-edge digital solutions that directly improve customer experience and operational efficiency.This is a hands-on engineering role at the heart of innovation, platform enablement, and DevEx. You’ll work across multiple squads, collaborating with product … drive real impact, from AI-powered call centre tools to mobile apps supporting EV journey planning for customers. Recent projects include: Building and scaling AI-backed NLP tools for customer service automation Delivering an internal mobile app for accessible journey planning Standardising AWS-native tooling and CI/CD pipelines across 15+ teams and 300+ services Migrating core infrastructure More ❯

you ready to join an agile team designing and developing bespoke software for a leading tech-for-good organisation? Interested in being at the forefront of product transformation and customer experience innovation? Would you like to work with a business that’s helped nearly 900,000 people reclaim their independence I’m partnering with a purpose-driven company … solutions, and regularly deploying updates to the business.Their current tech stack includes Java 21, Spring Boot, Microservices, AWS, TDD, and React. But don't worry - you don’t need experience in all areas. We're looking for strong Java developers with some familiarity with JavaScript frameworks.You’ll join a dynamic team of software engineers, aligning technology with wider business More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

and manage multiple vehicle updates simultaneously. • Raise and oversee Software Over The Air (SOTA) campaigns, collecting and analysing logs from both vehicle and offboard environments. • Conduct static and dynamic customer function tests, including current draw testing and data analysis. • Document test results using JIRA and X-RAY, providing valuable insights to technical leads for sign-off decisions. • Utilise advanced … skills with a structured approach to tackling technical challenges. • Proficiency in data analysis and reporting, with the ability to validate and interpret engineering documents. • Competency in Microsoft Office and experience with test management tools like JIRA and X-RAY. • A full UK driving licence with a clean record and a commitment to safety standards. This role is pivotal to … mission of delivering modern luxury through advanced engineering and technology. By joining as a Software Development Engineer, you will contribute to the seamless integration of software systems that enhance customer experiences and meet stringent regulatory standards. Your work will play a key role in ensuring the company remains at the forefront of the automotive industry. Location: The role is More ❯

automotive experiences, and they're looking for someone like you to make a real difference. What You Will Do: - Lead the development of Human Factors requirements to deliver exceptional customer experiences. - Collaborate with key stakeholders across Engineering, Design, Programme, and Commercial teams to shape future vehicle designs. - Conduct Human Factors assessments and gateway testing to support issue resolution and … ensure timely delivery. - Use customer data and Human Factors science to analyse feedback and resolve ergonomic challenges. - Communicate complex ideas effectively, employing innovative and visual methods to influence project decisions. What You Will Bring: - Proven ability to thrive in a fast-paced environment and make informed technical decisions. - Strong analytical skills to interpret technical data and customer feedback … for programme discussions. - Knowledge of human physiology, anatomy, or anthropometrics to inform ergonomic solutions. - Excellent communication skills to explain complex concepts to diverse audiences. - Experience with CAD software (e.g., CATIA or 3D Experience) and familiarity with Agile Methodology and JIRA is a plus. This role is pivotal in shaping the future of vehicle engineering, aligning with the company More ❯

Coordinating delivery across software platforms that integrate real-time data feeds, third-party APIs, and internal optimisation tools. Supporting diverse workstreams such as building expansion, product optimisation, and enhanced customer experiences. You'll work on engaging programmes involving data platforms, operational automation, and innovative broadcasting solutions. What we're looking for: 5-10 years of experience in project More ❯

offered on a hybrid basis, with three days per week on site. The Company Route 101 is a dynamic and fast-growing technology solutions provider, specialising in delivering innovative customer engagement platforms to organisations across various sectors. Headquartered in Hambrook Bristol, Route 101 has built a strong reputation for combining cutting-edge technology with a consultative approach to help … clients transform their customer experience. The team works out of a beautifully converted country house with on-site parking, offering a unique and inspiring workplace. With a sparky, collaborative, and hands-on culture, Route 101 is ideal for someone who enjoys working in a fast-paced environment and wants to make a real impact as part of a close … hours. Role Responsibilities As an Accounts Assistant, you will: Maintain and process the purchase ledger, including supplier invoice entry, approvals, and payment runs Manage the sales ledger, including raising customer invoices and allocating receipts Working on call files from suppliers Reconciliation of supplier statements Perform bank reconciliations and support daily cashflow monitoring Making weekly Bacs payments Help with general More ❯