2 of 2 SLA Jobs in Avon

Customer Support Agent- HR Systems

Hiring Organisation
Zellis
Location
Almondsbury, Bristol, Avon, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
resolving software and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures ...

Software Support Engineer

Hiring Organisation
Bright Purple Resourcing
Location
Bristol, Avon, South West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£35,000
management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication ...