1 to 6 of 6 SLA Jobs in Avon

Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »

and owning all incidents, from P1 to P5 and working with the Group IT Service Delivery Manager to deliver exceptional service delivery standards, to SLA and KPIs. Broad understanding of managing change across complex system implementations and organisation matrices including working within the ITIL operating framework Taking part in Ad more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

implement technology solutions to enhance performance. Lead and manage the internal IT team and third-party vendors. Oversee IT Service Desk operations and ensure SLA compliance. Handle requirements assessments, RFPs for new technologies, solutions, and partners. Control changes to IT systems to minimize disruption. Maintain accurate inventory of IT assets more »

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »