4 of 4 SLA Jobs in Avon

support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

customer sites Contribute to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these More ❯

all on-site teams as required Analyse IT tickets and prioritise according to business impact Follow asset management policies and procedures Meet or exceed SLA commitments Proactively identify and progress service improvements Work with on-site management to enhance service delivery Skills and Experience Incident and request ownership and management … for IT equipment Contribution to broader on-site team operations Analysis and prioritisation of IT service tickets Familiarity with local asset management processes Consistent SLA performance Proactive in service improvements Collaborative approach with on-site management More ❯