8 of 8 SLA Jobs in Avon

doing Providing technical support for software applications via phone, email and Microsoft Teams Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved Troubleshooting application issues and resolving problems where possible Escalating more complex issues to internal technical specialists when required Supporting user administration, including password ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer support teams ...

fast-paced environment Desirable Experience Experience using ServiceNow or similar ticketing/workflow systems Knowledge of SharePoint or document management systems Understanding of SLA-driven service environments Experience supporting engineering, cabling, or managed services teams ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … managed service customers. Acting as the primary point of contact for service delivery and customer engagement. Leading regular service reviews and reporting against SLA and KPI performance. Managing service risks, issues and escalations. Supporting the transition of new services into business-as-usual. Working closely with technical delivery teams, suppliers ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. • Provide general administration and support to the sales team. • Ensure consistent, high-quality service to meet all SLA commitments. • Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. • Manage KYX requirements with partners and customers as required. • Adhere ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. Provide general administration and support to the sales team. Ensure consistent, high-quality service to meet all SLA commitments. Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. Manage KYX requirements with partners and customers as required. Adhere ...