10 of 10 Customer Service Jobs in Bath

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

roles available as an IT Support Specialist. What you'll do In this role, you will: diagnose and resolve first and second-line IT incidents and requests to agreed Service Levels Agreements (SLAs) help support projects to deliver new or changed services across the organisation build and configure laptops, desktops and tablets build and configure mobile phones, both smart … and dumb maintain accurate and up-to-date asset information in the ITSM tool repair broken IT equipment so that it can re-used install ad hoc software on customer devices reset and change customer passwords facilitate accounts, software and hardware for new starters and movers disable accounts and access for leavers set up customers with access to … Sound knowledge and experience in first and second-line IT support to agreed SLAs Good working knowledge of Microsoft products, especially Windows10, Windows11, O365 and SharePoint Excellent communication and customer service skills Experience working to establish incident management and request fulfilment SLAs Experience with performance metrics for call and ticket handling, both qualitative and quantitative Knowledge and experience More ❯

an MSP were different we have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe … administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tiniest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to make a More ❯

skills Basic understanding of Windows, macOS, and networking fundamentals Ability to troubleshoot hardware and software issues Organised, proactive, and able to prioritise tasks Previous experience in IT support or customer service (1-2 years preferred) Relevant certifications (e.g. CompTIA A+, ITIL Foundation) are a plus If you're interested in this role, click 'apply now' to forward an More ❯

skills Basic understanding of Windows, macOS, and networking fundamentals Ability to troubleshoot hardware and software issues Organised, proactive, and able to prioritise tasks Previous experience in IT support or customer service (1-2 years preferred) Relevant certifications (e.g. CompTIA A+, ITIL Foundation) are a plus If you're interested in this role, click 'apply now' to forward an More ❯

to the company's profitability and success. Key Areas of Responsibility: Account Management: Manage and develop existing business accounts. Proactively seek new business opportunities. Liaise with internal sales and customer service teams. Maintain and improve project margins. To be the main point of contact for Sales and Service Administration: Develop and maintain an effective journey plan. Prepare … thoroughly for sales calls. Write accurate visit reports and follow up on action points promptly. Customer Relations: Be the primary contact for all sales and service issues. Build strong relationships with customers and prospects. Utilize all company services to grow business profitability. Liaise closely with credit control. Sales Calls: Make effective sales calls with well-prepared presentations. Identify … customer needs and handle objections positively. Ensure comprehensive follow-up and achieve call objectives. Regular meetings as required with clients to maintain relationships and upsell New business meetings and presentations Make sure each of the services are understood and presented in the field. For example (maintenance/additional service; training on product). Travel to client sites will More ❯

be able to adapt to working in an outdoor environment all year round. Able to follow complex work instructions using smart devices and technology. Experience in working in a customer service role. Able to prioritise in a busy work environment. Comfortable with heights up to 15m. Have held a full UK manual driving licence for at least More ❯

goes through testing and into production Providing support for ERP systems and writing script You will be responsible for creating both unit and integration tests Providing excellent levels of service, through telephone, email and field support to internal customers and colleagues Essential Skills and experience Excellent communication, teamwork and customer service skills Ability to work on a More ❯

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops … printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through More ❯

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops … printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through More ❯