Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal Impact: Positive colleague and business feedback on PMO effectiveness Software and Technology Competencies MicrosoftOfficeMicrosoft Project Microsoft Visio Microsoft365/Office365 SharePoint Power BI Skills, Knowledge and Experience Exposure to project methodologies (Prince2, Agile, Scrum, MSF … year Tailored professional and personal development plan High-performance computers for all employees Modern offices with breakout areas Flexible office/home working Interview Process Telephone screening (1015 minutes) Microsoft Teams interview Assessment task short case study/scenario exercise to demonstrate PMO thinking and stakeholder communication Face-to-face interview with our CEO HR call to discuss job More ❯
service and build strong client relationships - Contribute to security, compliance, and service quality improvements What we’re looking for: - 3+ years’ IT support experience (MSP environment preferred) - Knowledge of Microsoft365/Azure, Windows OS, networking, and security - Familiarity with ITIL processes and monitoring tools (e.g. SolarWinds, NinjaOne) - Strong troubleshooting, analytical, and communication skills - Relevant certifications (Microsoft365/Azure, ITIL Foundation) desirable Perks & Benefits: - 23 days’ holiday + birthday off (rising with service) - Pension, bonus scheme & death in service cover - Holiday Buy Scheme, colleague discounts & wellbeing support - Cycle to Work, eye tests, enhanced maternity/paternity pay - Learning & development opportunities + active social calendar Requirements: - Right to work in the UK - Flexible to More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account management, basic troubleshooting. Tier 2 Advanced troubleshooting of desktop, application, and M365-related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA … targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of backup and disaster recovery strategies. Exposure to security and compliance frameworks. Experience with automation/… a structured and analytical mindset Experience with ITIL-aligned Service Desk processes. Ability to perform incident triage and service request fulfilment. Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum More ❯
and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account management, basic troubleshooting. Tier 2 Advanced troubleshooting of desktop, application, and M365-related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA … targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of backup and disaster recovery strategies. Exposure to security and compliance frameworks. Experience with automation/… a structured and analytical mindset Experience with ITIL-aligned Service Desk processes. Ability to perform incident triage and service request fulfilment. Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum More ❯
Bedford, Bedfordshire, England, United Kingdom Hybrid / WFH Options
Service Care Solutions - Housing
skills, CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in ITSM tools, scripting, and automation Good knowledge of Microsoft365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. … opportunities Essential Criteria A-level (or equivalent) qualification in IT-related subject Extensive experience supporting desktops, laptops, mobile devices, printers, and servers Strong knowledge of Microsoft Azure, Office365, and Teams Good working knowledge of networking concepts (DHCP, DNS, TCP/IP) Familiarity with virtualisation, SANs, and secure gateways Proven troubleshooting skills – able to resolve issues independently More ❯
our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including … ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft365 and Exchange management - Strong understanding of networking principles and troubleshooting - Strong expertise in supporting Windows 11 OS - Strong expertise in supporting server infrastructure Please apply for consideration More ❯
our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including … ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft365 and Exchange management - Strong understanding of networking principles and troubleshooting - Strong expertise in supporting Windows 11 OS - Strong expertise in supporting server infrastructure Please apply for consideration More ❯
cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … environment for global clients. Azure Administrator AZ-104 Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
SG17, Shefford, Central Bedfordshire, Upper Stondon, Bedfordshire, United Kingdom
Intercity
cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … environment for global clients. Azure Administrator AZ-104 Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … clients. Azure Administrator AZ-104 Experience and Knowledge: Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … clients. Azure Administrator AZ-104 Experience and Knowledge: Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
support across the entire council at all levels. * Offer high level support and guidance on issues related to the council's applications, systems, and hardware, which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell. * Manage lifecycle management of users, software and assets. * Production of high-quality knowledge, FAQ's etc. Qualifications and Skills: * Extensive proven experience as a … senior service desk analyst/engineer. * Strong expertise in ITSM Tools, scripting, and automation. * Good knowledge of Microsoft365, etc. * Highly motivated, enthusiastic, and technically minded. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. More ❯
availability of clients' data and systems. Stay updated on the latest security threats and vulnerabilities, implementing appropriate measures to mitigate risks. Education and Qualifications Relevant industry certifications such as Microsoft365/Azure, or equivalent are highly desirable. ITIL Foundation desirable Experience and Knowledge: Proven expertise in troubleshooting complex IT issues across multiple technology domains, including but More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
parties. Creating security strategies and leading the implementation of the strategy plan Active innovation and improvement of internal policies and strategies Technical Skills Required: In-depth knowledge of Office365 security features and best practices. Proficiency in vulnerability scanning tools and techniques. Solid understanding of networking principles, including TCP/IP, patching, and network security protocols. ISO27001 Implementation More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
and optimising our clients cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of mission-critical systems, with a primary focus on Microsoft Azure and associated modern workplace technologies. This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and … closely with architecture and project teams on new deployments and migrations. Document operational procedures, runbooks, and environment configurations. Mentor and support colleagues in technical skill development. Education and Qualifications Microsoft Certified: Azure Administrator Associate (AZ-104) or higher. Desirable Qualifications: Understanding of Zero Trust, cloud security practices, and compliance frameworks (ISO 27001, Cyber … Essentials, NIST). Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc). Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Experience with automation/orchestration tools. Experience and Knowledge: Proven experience in a Cloud Operations/Infrastructure Engineer role. Strong knowledge and More ❯
description at least once before clicking on Apply. You will be responsible for ensuring the stability, performance, scalability, and security of mission-critical systems, with a primary focus on Microsoft Azure and associated modern workplace technologies. This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and … closely with architecture and project teams on new deployments and migrations. Document operational procedures, runbooks, and environment configurations. Mentor and support colleagues in technical skill development. Education and Qualifications Microsoft Certified: Azure Administrator Associate (AZ-104) or higher. Desirable Qualifications: Understanding of Zero Trust, cloud security practices, and compliance frameworks (ISO 27001, Cyber … Essentials, NIST). Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc). Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Experience with automation/orchestration tools. Experience and Knowledge: Proven experience in a Cloud Operations/Infrastructure Engineer role. Strong knowledge and More ❯
supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use MicrosoftOffice or equivalent applications competently More ❯
working experience in an ITIL environment at least 3-5 yearsDetail oriented and highly organised.Accredited education in Information Technologies, qualified IT Specialist or equalExperience in IT support for current Microsoft, Apple and Android hardware and operating systemsGood knowledge of ticket systems and Support processes/Service Now PlatformLocal language on native level and good English in writing and speech … Training Rooms, Video Conferring, Printer ServicesPC Imaging & Installation procedures, Intune/Autopilot/JAMFGood Asset management skillsGood Working knowledge of Apple and Microsoft Technology and current Standard Office365 Suite/Azure ADNetwork Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN Soft Skills: High customer service orientationAbility to interact More ❯
delivering, managing, and optimising our clients' cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of systems, with a primary focus on Microsoft Azure and associated modern workplace technologies. This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and … deployments and migrations. - Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc). - Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700). - Proven experience in a Cloud Operations/Infrastructure Engineer role. - Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing). - Experience using More ❯
delivering, managing, and optimising our clients' cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of systems, with a primary focus on Microsoft Azure and associated modern workplace technologies. This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and … deployments and migrations. - Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc). - Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700). - Proven experience in a Cloud Operations/Infrastructure Engineer role. - Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing). - Experience using More ❯
to learn and develop Proven attention to detail and commitment to recording information accurately Proficient, accurate keyboard skills with a good working knowledge of Microsoft operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst (Level More ❯
Employment Type: Permanent
Salary: Competitive + Benefits + 25 Days Holiday + Employee Assistance Program
Data & Development Lead - Strategic & Hands-On Leadership Role - Hybrid Are you a visionary technical leader with a passion for data engineering, automation, and systems development? We're working with a forward-thinking professional services organisation seeking a Data & Development Lead More ❯