Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactivemonitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage solutions. Create and maintain scripts (e.g., PowerShell … Experience and Knowledge: Knowledge of Azure Monitor and Microsoft 365 administration. Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies. Experience using Tanium, Okta and Netskope. Experience monitoring and maintaining mission-critical infrastructures. Basic scripting knowledge (PowerShell). Excellent communication, troubleshooting, and documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactivemonitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
the ISOC for Tier 1, Tier 2 and Tier 3 support functions Resolution of full range of technical support issues. Effectively communicate with customers, and within the company. Provide proactivemonitoring and management of services to all customers. Be able to work without continuous supervision and be trusted to provide professional support services to Intercitys customers To be More ❯
support for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactivemonitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … delivery Provide support for project-related operational tasks as required Manage the Command Centre during night shifts and weekends, ensuring service continuity Perform out-of-hours tasks, including BMS monitoring, performance board updates, and hands-on technical support ?Handle secure management of personal data in line with GDPR regulations Full training and support will be provided by your workplace More ❯
response to cyber security events and incidents. Other tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: * Endpoint monitoring and analysis. * Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and … notifications. * Advise incident responders & other teams on threat. * Triage security events and incidents apply containment and mitigation/remediation strategies. * Generate reports and document security incidents/events. * Proactively monitoring the performance of systems, and make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems. * Act as the point of escalation for the More ❯
